AJIO Complaints & Reviews

I placed an order for Michael Kors shoes of Rs.12512 on Jan 17. The product is in packed condition since Jan 18 and they have not delivered the product and neither or they cancelling my order or providing a refund. They are simply extending resolution dates. I wrote to the grievance officer as well and no action has been taken from him.
There is no hierarchy. They are so casual about our problem. They extend the resolution date and keep telling me to wait until the resolution date and are not taking any action. I do not understand what’s the issue. Either they give me the product or refund the money. This looks like a big scam from AJIO where they take customer s money, neither give the product nor refund the money. Who is responsible? Whom should we talk to?

On JAN 31 (11 58 pm) i had placed and order worth 1416 paid order amount advancely(phonepe) TOTAL[protected] UPI 3RS MAHA CASHBACK 81RS AJIO POINTS) after paying the amount in ajio appFEB 1 (12 01 am) its showed a messge "HANG ON WE ARE EXPERIENCING HEAVY TRAFFIC TRY AGAIN AFTER SOME TIME"
so i checked after some time there are no traces that my order has placed or not but my amount debited from bank. I raised a request to customer care but no response saying we are trying our level best but still not solved.
Ajio team kindly solve my issue as soon as possible

STOP SAYING THAT OUR TEAM IS TRYING TO SOLVE YOUR ISSUE.
How long your team will solve the issue and i have sended all the proofs to your customer care also still no response from AJIO.
NO RESPONSE FROM AJIO STILL SAYING OUR TEAM IS TRYING TO SOLVE ::(

Hi Team,

I am fed up reaching out to Ajio's customer care team, hence reaching out to you for your kind support with a hope that the long pending issue will be resolved.

Compliant 1:
I have written several emails to Ajio customer care team to initiate a transfer of Rs. 2000 approx from my Ajio Wallet to my bank account as I am unable to do the same from the UI. I requested several times, but the customer care team sends me a copy pasted reply without reading my email. This issue is pending since last 6 months and no resolution has been provided by Ajio and its customer care team.

Complaint 2:
I dropped an email to change the mobile number linked to my Ajio account but no response has been received from Ajio and its team.

Request you to help me get my balance transferred to my bank account on priority as it is the money I spent on purchases. It is not earned through any coupons or offers.

Regards,
Priyanka D N

I bought a jacket from Ajio Online store for 5300/- rupees on 14-Jan-2022, unfortunately the quality of the product was not good as expected therefore i requested the return on the same day it was delivered.

Till date no body came to pickup the product, on the other hand i am receiving automatic calls from ajio store which says thah "Attempts was made to pickup but unable to pickup therefore if you want ajio to rettempt the pickup please dial 1".

but the fact is no one has come to pickup and they are making fake attempts, i already raised a complaint to ajio against this issue but did not get a positive response, i would appreciate if i could get help in this matter.

Thank you
Naimat
[protected]
[protected]@gmail.com

I have not received a product and showing delivered. I have compliant 3- 4 times. Two times Ajio customer care executives call me and assured me of investigation within a given point of time. But that was all false excuses as the last date came they just close the complaint without any resolution.
I am very much disappointed by the service you provide to the customers.
Its not about that product I just want to complaint about the problem i have faces so far.
Most of time I do online shopping from 1 decade this the 1st time that I faced a problem and did not get resolved.
I am giving you details of the order but I am hopeless this time also.
Order Id-FL[protected] contain 2 product, 1 I have received
Blue AKS kutra i have not recieved.

Pls change my adress for delivery order no.[protected],[protected],[protected]
Old Adress:
Sharon, Kodagulatti, Hosahalli road, Bengaluru, Karnataka, 562157(pin)
Present adress:
Domestic gate, Air Force Station, Yelahanka, Bengaluru, Karnataka,
560063 (pin)

I received the wrong product . So i return that product after their approval i return that product & my Return Id #RT57666031 After pickup they didn't update anything

I am writing this complaint because I am tired of emailing and contacting the AJIO customer care team. Worst experience ever with AJIO. I have returned my product nicely with all labels and tags on 2nd Feb 2022. Still the status of Return pickup completed on 2nd feb from their side. I haven't got my amount back. I am contacting the team continuously and they are making a fool of me by saying due to covide-19 customer service will be affected. What the behaviour this is.What the hell? .if the ajio will not take the action on it i will take my legal action.so its my request please give my money back

On jan 31 (11 58 pm) i had placed and order worth 1416 paid order amount advancely(phonepe) after paying the amount in ajio app (feb 1 12 01 am) its showed a messge "HANG ON WE ARE EXPERIENCING HEAVY TRAFFIC TRY AGAIN AFTER SOME TIME"
so i checked after some time there are no traces that my order has placed or not but my amount debited from bank. I raised a request to customer care but no response saying we are trying our level best but still not solved.
Ajio team kindly solve my issue as soon as possible

STOP SAYING THAT OUR TEAM IS TRYING TO SOLVE YOUR ISSUE.
How long your team will solve the issue and i have sended all the proofs to your customer care also still no response from AJIO.

I am eshwar i purchased a prodct on AJIO of amount 1319 /- rs and I returned the product and till today i didn't get any response from AJIO and they are always delaying my refund by telling some silly reasons, and they gave me a refund reference number RRN[protected]

Order ID : FL[protected]
Return ID : RT55519753
Price : 1319.67 Rs
Product : Slim fit jogger jeans with Adjustable draw strings
Refund reference number :[protected]

I HOPE YOU WILL HELP ME GET MY REFUND BACK PLEASE 😌

I have paid money to shopping site ajio on 31st jan 2022 through google pay upi.money got debited from my side, payment was successful but when i ask for refund they denied that they are unable to track debited amount and asking for pgid number or contact your bank .i have attached receipt of my transaction .plz refund my money.

I ordered a shirt on 31st Jan but the order was not confirmed.However money has been deducted for the same. I'm requesting for the refund for several days.I haven't received it yet.Now they says that the refund has already initiated..THEN WHERE IS IT??
If you had initiated the refund normally ( in genuine apps) It will take less than 3 days..
To the ajio team members who is reading this
Frauds give me my money back!!!

FL[protected] - Order ID. I ordered a sweatshirt from Ajio on 25/12/21. The product was delivered to me on 30/12/21 but still it is showing not delivered in the app and I can’t return it now. I’ve been calling to cx care after every 48 hours but issue still persists. I’ve shared product pics and invoice over email too still my issue hasn’t been resolved. I haven’t seen such pathetic service from any company. Every time I talk to cx service reps they tell me to wait for 48 hours. AJIO doesn’t value people’s time neither AJIO respects its customers. The most disgusting service ever.

I purchase adidas t-shirt in xxl size due to size issue i exchange it but in exchange order they send me wrong product. So i return that one on 25th October 2021. Now after 4 months they are not giving me my money.

Hi my order id is FL[protected] i have order lee cooper jeans from ajio. But size is smaller than expected. I have order this product on 28dec 2021 product was recieved on 5th jan 2022. But size is smaller than expected i have return this product on 5th jan 2022. But they didnt picked up my product and they said they have same problem thats y they not picked up they delayed that return days now 35days completed they r saying ur return period is completed no we cant return that product. Bcuz of their issue m facing problem from 35 days my money was stuck in ajio. Ajio company is making fools to customers. So i want to return my product and refund my amount as soon as possible

I have ordered 3 products from Ajio worth 2000 rupees. Since those fabric is not good I have opted for return.
Immediately after 1 week of receiving those products . No one has reached me for collecting those products. I have dropping mails from 2 weeks but no proper response from worst service fellows. And finally they said that the return option was closed as the time was elapsed.
Ajio is not at all fair company it's a cheating and fraud company.

My registered number with AJIO is [protected], 31/01/2022, i tried to make, payments for purchase a women's wear at ajio website, after i add the product to my cart and proceed to payment, and unfortunatly then payment has debited from my balance and, during just before conforming the order website became unreachable, and then i refresh the page and again repay the same amount from paytm postpaid balance, and the same issue occurs. My first payment was a upi payment and the other was from paytm postpaid wallet. So both the transactions are of ruppes 99/- each. Then i contact, the ajio through email and by phone they says the amount will get back to you within 48 hours. Still now i have not get any refund. Its 7 days been completed. So please refund back money.

I have made my payment of rs. 191/- for a dennislingo premium attire shirt of size 42 at 11:50 pm on Monday Jan 31 through paytm.

I didn't receive an order ID and it isn't showing in my orders. Money is debited from my bank account.

Please clarify the issue 7days completed till now no refund

Order number FL[protected]
Ajio order says delivered on 3rd February 2022, but that items are not delivered yet & I have not received a single call from Ajio or a delivery boy.
Ajio Customer care No. is not passing to the Customer care executive. I have given through email complaint no. of time. None of them are replied. I think it's a fraud company.

I ordered #Fl[protected] product from ajio.I didn't like it so i returned it so many times and yet it was not returned somehow by misleading practices of Ajio.I raised a complaint mentioning that ajio should check in the images I sent that the order id on the barcode of the product was different from what I was ordered by me.It was returned back to ajio and after several days i recieved a mail from ajio that your product was a non ajio product and it will be returned back to you and no refund will be made .My money has gone all in vain into fake system like ajio and i will never ever again do online Shopping .I really hate that so many people have also made complaint against ajio and yet no one is giving justice against it . Attaching all the pictures below.

Ajio is not giving refund on my order. The product was already returned around 4 months back.
Their email customer support is just clueless about how to resolve any issue. Talking to Ajio email customer service seems like they are scammers. They will address me with new name each time they will contact me.