AJIO Complaints & Reviews

I am here to report an online fraud which happened to me last year on Dec 16.

I have ordered a pair of TRIGGER jeans from AJIO Shopping app on 10/12/2021 and the order ID is FL[protected].
It was oversized so i requested for an exchange on 13/12/2021 and the exchange id is EX[protected].
It was too oversized jeans and i have to return the product and the return id is RT53783440.
I haven't received the refund amount of ₹2803 yet which i paid initially for the original order. The payment was done by cash. I contacted customer support and i was told to wait until 22/12/2021 to get the refund but i never received. So i contacted the CS again and they told me to wait for 29/12/2021 but then again they didn't refund the amount. I contacted them again and they told me to wait until 10/01/2021. I waited again but never got the refund amount so i contacted them again and they told me to wait for 18/01/2021 but the again they didn't refund. I contacted them again on 19/12/2022 and they said to wait for 26/01/2022 and they have restarted the refund process again. I contacted them again on 26th, yesterday but then again they said due to some technical issues the refund process has been failed. All these time they told me to wait for this many days and it's already been like 42 days and counting! Every time i contact them they registered complaints over complaints, 4 times they send me complaint id and the latest on is COM[protected]. It says that they have initiated the payment the it says the amount is refunded when i check the app but i never received it. If needed i will provide my bank account statement to prove me right. I have lost all hope and devastated as well as depressed because of AJIO's rude behavior. I hope you can understand from the above mentioned dates how i am feeling now. I feel like AJIO is mentally harassing me. In fact their executives never worked on this issue for the past 42 days which is proved from the number of days they got me waiting. I kindly request you to look in to the problem.

Please help me Sir

My order id FL[protected]. I ordered two items on 12.01.2022, one being a pullover and other being a beige trouser. However, due to poor quality issue, I had to return both of them back. The pullover was returned and I got refund on time. However, Ajio is giving me very hard time taking return of Mayra beige trouser. I applied for refund on 17th Jan and the delivery boy came after a day but refused to take my order back since barcode wasn’t matching. I asked him to cancel the return order and I will do it again. But he simply refused to help me. I further went on to call the ajio customer care and its been 4-5 times I called them and ajio customer care is of no help and literally useless customer service. They kept assuring me that they will cancel the return and that I will have to apply for return again and but they are not updating it on their system and I am waiting with the order since 17th Jan. Ajio customer service is the worst possible thing I ever came across. better to shop with myntra. atleast Myntra does not hold your money back.

#RT[protected] Placed order for F-Gear laptop bag on 8th Dec 2021. Ajio delivered Baggit laptop bad and when reached customer support, they suggested to provide photo of item and tag (which was done). Later their team suggested to return item and place order for bag again. Wrong product was picked from me on 25th Dec 2021 and no refund provided till date (26th Jan 2022). I have placed another order for actual bag and received it, but my refund for earlier order is still not addressed. Customer support is useless, their reporting manager was never available. Made many calls and mails but they respond asking FEW MORE DAYS to resolve it.

The issue that I have experienced was: I returned the product on 25th december 2021. It said that my refund would be completed in 5 to 7 days. Later after a week i wasnt refunded and it was updated that it will be initiated by 11th january 2022. Even after 11th i dint receive. After contacting ajio customer care they said that it will be refunded on or before 20th January which also failed. I called the customer care again and they keep saying it will be resolved in two days but it is not. When i asked them to transfer the call to a senior executive they just cut the call. Its been a month since i have returned and its becoming a big headache to me

It occurred on: 25/12/2021

I just want ajio to refund my money for the product at the earliesr

I had returned a product since I didn't like it and chasing AJIO forever but Seems they are least bothered about my refund.

Order number FL[protected]. 2 silver items returned and ajio gave refund on only one item and its warehouse staff is also such a fraud, that they didn't want yo update me on my self shipped returns that are already delivered and that warehouse staff continuously claimed as, they need to check and never updated. I supplied dtdc proof of package delivered. 925sterling silver rose gold opulent desire drop earrings of Rs 1814.46 is held for item they received and NOT giving refund

Order number FL[protected]. 2 silver items returned and ajio gave refund on only one item and its warehouse staff is also such a fraud, that they didn't want yo update me on my self shipped returns that are already delivered and that warehouse staff continuously claimed as, they need to check and never updated. I supplied dtdc proof of package delivered. 925sterling silver rose gold opulent desire drop earrings of Rs 1814.46 is held for item they received and giving refund

Call me [protected]

I am regular user of ajio for many years. I returned a product Button-Down Cardigan with Ribbed Hems
My refund was initiated on 10 January 2022 but the amount did not reflected in my mobikwik wallet from which I made the transaction for this product. My order id is #EX[protected]
Returned I'd is Return ID: #RT55708251
I complaint against it to customer care they said they will process the refund but now they sent an SMS...

This is to bring to your notice that I have ordered jacket from your app on 27 November 2021 but due to some reason I have returned it on 9 December 2021. I have been told that I will get my money back on 7-9 working days in my account but I didn't received any amount yet. Several times I have sent a mail and called your customer executive but didn't get any response from your side. Your customer executive didn't talk properly and make excuses while I get a mail from your company that your solution have been resolved but I didn't get a single penny.This is the worst scene that would have happened to me in my entire life. Last week again I have raised a complain about it and today i get a mail that your complain have been resolved.
This is my last mail now I'm giving you 2 days to fix this problem and return my amount to my respective account which is already given to you. After 2 days I'll file a complain in civil court and further action will be taken against you last but not least don't ever try to take this easy.
So it's a humble request to fix this issue as soon as possible
Mobile no.[protected]
[protected]

RT52655604

I ordered a Product from Ajio on 19th December 2021 and what I recieved a different product as I faced in past. But, this time they are reshipping back it to me and denying for refund. On 27th December 2021, I returned the product and told I recieved different product. Now, they are saying it a non-Ajio product and Re-Shipping it back to me and denying for refund. I don't know my fault, but they putted the cost on me for the product. Now, I want my refund and don't re-ship the product back to me. What will I do with that product which I don't need.

This is to bring to your notice that I have ordered jacket from your app on 27 November 2021 but due to some reason I have returned it on 9 December 2021. I have been told that I will get my money back on 7-9 working days in my account but I didn't received any amount yet. Several times I have sent a mail and called your customer executive but didn't get any response from your side. Your customer executive didn't talk properly and make excuses while I get a mail from your company that your solution have been resolved but I didn't get a single penny.This is the worst scene that would have happened to me in my entire life. Last week again I have raised a complain about it and today i get a mail that your complain have been resolved.
This is my last mail now I'm giving you 2 days to fix this problem and return my amount to my respective account which is already given to you. After 2 days I'll file a complain in civil court and further action will be taken against you last but not least don't ever try to take this easy.
So it's a humble request to fix this issue as soon as possible
Mobile no.[protected]
[protected]

RT 52655604

Prepaid order FL[protected] placed on Jan 7th. Order not delivered yet. Status is updated as customer not reachable while i keep getting auto recorded message asking 'Did you receive delivery attempt'.

I am tired of tracking the order status for more than 3 weeks now.

Hi,

I had placed a return on this order for a mavi topin December 2021.
Order ID : FL[protected]

The top was different from what I had ordered.
1. The style was totally different
2. The size was a huge one
3. Product was damaged
When I placed the return request, the app asked for a photograph, which I uploaded, and the return was picked up with the barcode and no image.

It was picked up around the last week of December.
When I checked later, it said the refund will be processed on 3rd January because this was a different return case. After 20 plus emails and numerous calls to the call center, today I was sent back the product saying it's a non Ajio Product.
After talking to the call center executive for over 1 HOUR, She gave me a resolution to write an email.

The product with the mavi Brand is a cheap Chinese product.
The brand tag is stitched on it.

Ajio should check with the Quality team on the return Prior to this, to understand who committed this shameless FRAUD, instead of penalising me when I placed a return with an image within minutes of receiving the product.

The product value is about 1300 Rs, and they are refusing to refund.

I have order a jacket that i receive but i retured it bcuz of poor quality then the retured amount havent yet credited in my bank account

I am tracking a refund of my product which I have already returned to Ajio, and I have already raised a complaint for this. Every time I speak to ajio, they say it is under process or we tried but refund could not go through successfully from ajio's end. Now let me make it very clear to you ajio. That was my original product order number FL[protected], and I got it replaced with a different size with order ID EX[protected]. The complainant number against that order is COM[protected]. Refund was supposed to be done by maximum 28th December 2021, which I never received and got delayed and according to complaint it was supposed to be refunded by 05th January 2022, which again I never received. I spoke to 6 agents in the past few days, they never provided any resolution and in fact one of the agents a few days ago took my bank details and IFSC CODE over the call, and said that has been updated on manual tracker for the backend team, so they could process a refund successfully. I have already written emails many many times to ajio for same issue, and I have sent my two different bank details to ajio one account details via email and 2nd one is over call to agent who asked for it. Reason why I provided my 2nd bank account details to agent, because she said to account which ajio tried transferring money, got failed thrice, so I decided to send my different bank account details, hoping that works, but i never ever received money from Ajio rs 4619. 25 to any of my bank account. If you need proof I can send you all my bank statements, how did I pay, and I never received this refund yet. Even your agents are difficult to understand, every time I speak to them, it takes time to explain them the whole situation and they never come with resolutions, and just today spoke to one of your agents, she couldn't even understand this, put me on hold, came back and said sir you will get this refund with 7-9 business days. Wowwwwwww is it a joke???????????????? She didn't even understand what I am talking about, what is my concern... Ajio i really really reallllllllllllllly need to sort this out asap.
The above message that I have typed now it was written to ajio on 13th January 2022, after that I have already spoken to almost 25 customer care agents from ajio, but i was always given false promises and they made me fool saying that I will be getting my refund, but I haven't received my refund yet. I have shared my both bank account details with as well as my bank statements also with them. Even one of the customer care agents from ajio asked my bank details over the call. I am fully tired calling and emailing to ajio, they even don't understand what kind of situation a customer may be going through. I am now completely hopeless and tired and completely out of money. They have updated so many complaints but no resolution has been given to me yet. You are the only last hope complaint team, please help please help please. 🙏🏻 🙏🏻

I placed an order at 3 40 pm on 19/8/2021 ..for payment the page was directed to phonepay the amount was deducted from my account but suddenly one item got out of stock and the order was blurred and couldn't be placed i didn't get any confirmation on ajio and it was not showing in orders also.please do something this is my 10th time writing my complaint..when will I get my money back? Payment info ..I m attaching here

Ajio return not picked up for ID Rt56051384

Ajio return not picked up for RT56051384

Return for return ID RT56739407