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Updated: Dec 4, 2025
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Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 63

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C
Caroline D
Jan 10, 2022
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Hi,

I made a purchase for 2K and returned the product but did not receive the payment.

They keep sending an email but no one to talk to. This is not a joke also. Its been almost a month now.
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    [email protected]
    Jan 10, 2022
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    Its been more than 10 days since I’m trying to return one order .
    The order i have received is wrong . I ordered size s and got size M now from last 4 days i have been trying to call customer care and i was told order would be returned by 8 of January but still didn’t get any call from ajio . In app its showing returned attempt was made my delivery partner but in reality there’s isn’t any attempt made . So please solve this issue asap now its getting on my nerves.
    Order id - Fl [protected]
    +1 photos
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      M
      Maddymad21
      Jan 10, 2022
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      I have never ever came across such ridiculous service I created a return request on 3rd of january. the product has not been picked up after calling multiple times to customer care they are not responding properly. They are giving false information and not giving a exact date kindly look into it and do the needful
      AJIO customer support has been notified about the posted complaint.
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        G
        Gayathriparthipan
        Jan 10, 2022
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        Payment debited from my account for 6 kurthi but order didn't placed. Still items are in bag only. No order id receive
        +1 photos
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          A
          Ammu Sivakumar
          Jan 10, 2022
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          I will order jumpsuit in ajio return my dress on 21 December 2021 till now my amount not refunded
          AJIO customer support has been notified about the posted complaint.
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          Same. My refund id saying its initiated but did not receive my money back
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            S
            Sherinnn
            from kottayam, Kerala
            Jan 10, 2022
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            Address: Banglore

            I ordered 2dresses from AJIO application.One product I received was defective.Another one I had size related issue and as the product was out of stock, I selected return.I returned two of these products on November 2021.
            Till now I haven't received my refund. I called them a number of times and mailed them.But no proper response was given.Now they are not even attending my calls.I need to get refund for 2 dresses, that is, Rs .660.
            Kindly do the needful for the same.
            +2 photos
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              P
              Palak_gupta
              from JAIPUR, Rajasthan
              Jan 9, 2022
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              Website: www.ajio.com

              I ordered a product on ajio on 18-12-21 . But as the order arrived I doesn't like the quality of product. I request to return the product. Many times return was not picked up and my return request was cancelled by then every time.

              Now I m trying to make a request of return for that product but i m unable to make a request. I even wrote an email to them but no response has come.
              AJIO customer support has been notified about the posted complaint.
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                K
                Kmvyas
                Jan 9, 2022
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                Address: Ajio
                Website: Ajio

                I order a shirt from ajio and get the product with low quality. So I request for return.the delivery guy came and check the product and say it is not matching with the original and reject the pick up. After that I shaw original pic and swip left then I found that original zoomed image was match. Snd now I m trying to re- shedule my pick- up since 29 dec 2021 but nothing is happening
                AJIO customer support has been notified about the posted complaint.
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                  A
                  Aman Kumar Prasad
                  Jan 9, 2022
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                  I cannot login into my account, they saying access denied. But without any information this is not right to deactivate my account and now I cannot login, I have money in my ajio wallet and I need to return some products too.
                  AJIO customer support has been notified about the posted complaint.
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                    P
                    Prabhu090909
                    from Bhilai, Chhattisgarh
                    Jan 9, 2022
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                    Refund not received and product picked up 1 month ago

                    Name Prabhudayal Vaishnav

                    I don't have my product, it already reached warehouse but one shorts left to get pickup, I would self ship that after getting refund for my order Dillinger track pants with contrast taping

                    It's been a month I haven't received my money,
                    And also product

                    Don't buy from THIS WEBSITE Ajio, do so if you want to ### with your time 🤬😠

                    check this AWB no[protected]
                    Ret id RR55369361
                    +3 photos
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                      D
                      Deependra Chaudhary
                      from Shamli, Uttar Pradesh
                      Jan 9, 2022
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                      Sir I had shopped clothes for Rs 14099 from ecommerce application Ajio but when I got the order, when I opened it and saw it was a product of some other brand. I had also made a video while unboxing it and returning it. but I have not made any payment since 7th December, I have also lodged complaint on Ajio care many times but now they are refusing to give my money while I have also sent them video footage but still speaking That this product is not ours, you are requested to please try to get my 14099 rupees, this amount is too much for me, I can not afford this much from middle class family, I will be grateful to you in helping me please
                      +2 photos
                      AJIO customer support has been notified about the posted complaint.
                      Jan 09, 2022
                      Updated by Deependra Chaudhary                       Sir i returned my product on 7th December but still i have not refund my payment and talking on care, it is told that this is non jio product while i have also sent its video footage

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                        N
                        Nidzy
                        from Ludhiana, Punjab
                        Jan 8, 2022
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                        I ordered a superdry windcheater costing 9000/- but to my horror when I opened the packet I received an old Tshirt … the authorities are cancelling my return requests again and again . They are saying that the product is a non ajio product so we cannot return it . But what is my fault … only that I trusted this site . Plz help
                        AJIO customer support has been notified about the posted complaint.
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                          D
                          Divyaadivyaa
                          Jan 7, 2022
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                          My account of ajio - [protected]@gmail.com has been blocked since 2 weeks and after complaining
                          multiple times they haven't resolved the issue.. though they agreed too about no such policy in ajio where multiple returns could make customers account block.. they did so with me due to multiple orders.. they should atleast mention before about the limitations of returning and ordering products.. no one would buy the same product which they order at once.. and if i am not finding good quality or size issues i will definitely return the product.. or if you have issues with multiple return u must have mentioned before customers about limitatiions.. blocking the account when customer is at mid of their orders is not at all justified.. how to see the updates of ordered products and other things if you are taking too long to resolve the issue.. i already complaint about it before 2weeks but they haven't resolved yet.. please help me while unblocking my account and resolving my problem.. it's already been more than 15days but they are not providing any positive response untill now.
                          AJIO customer support has been notified about the posted complaint.
                          Jan 11, 2022
                          Updated by Divyaadivyaa                           My account is still nit working and to the complain which i registered in ajio they messaged me about resolved.. and after telling them about this matter and fake resolution message they said to resolve within short time but after certain mails and talks they doesn't provide solution for it.. i am adding screenshot of fake resolved message which i received and complaint about it.. please helpme regarding this mattermy account is blocked and i am unable to perform any action.. i have many orders pending please provide me solution and help me in unblocking my account.. it's been too long my complaint is just pending without any resolution.

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                            A
                            akasnh
                            from jaipur, Rajasthan
                            Jan 7, 2022
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                            Why attempt is being made to deliver the items today i.e. 07.01.2022, which were showed delivered on 25.12.2021 already. Also delivery agent is forcing me to accept the delivery or else he is said my refund will stuck. I can not understand that why I am being troubled in such ways. I do not want any delivery, I want my refund
                            AJIO customer support has been notified about the posted complaint.
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                              A
                              akasnh
                              from jaipur, Rajasthan
                              Jan 7, 2022
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                              I placed a order (ID no. FL[protected]) on 20 December 2021 for 3 items and made payment via online netbanking. Due to some work i had to go out of station on 23.12.2021 and my house was lock for 4 days. 24.12.2021 I received message (no call was received from delivery agent) that 2 items out of 3 has been delivered, though there was no-one to take delivery. I tried to contact customer care and request to file a complaint. Complaint was filed with no. COM[protected] dated 25.12.2021 and i was assured that issue will be resolved by 01.01.2022. In view of the cited matter i cancelled the item which was yet to be delivered. After this i tried to contact customer care, but could not, either I did not receive any of message for follow up. Till date I have not received my refund i.e. 2, 966.74/-. Also there is no way to get in contact with AJIO. I am very disappointed, as I have never come across such situation with any of online shopping app (flipcart, amazon, myntra etc..) I want my refund back as soon as possible. As there is no fault at all at my end. I will go head according to the progress.
                              AJIO customer support has been notified about the posted complaint.
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                                A
                                Annie05
                                from RANCHI, Jharkhand
                                Jan 6, 2022
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                                Address: H/O Prem Dubey, Central Ashoka, Phase 1, Opposite Road No.3, Ashok Nagar, Ranchi-834002, Jharkhand

                                I returned my order on 29.12.21. The app says that my refund has been initiated on 03.01.22 but I have yet not received the money in my account. After several mails amd requests they are just asking to wait patiently. My amount is ₹5000 plus. I am really worried. Kindly lodge a complain, take a strict action and get me my money back urgently
                                AJIO customer support has been notified about the posted complaint.
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                                  D
                                  Divyaadivyaa
                                  Jan 6, 2022
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                                  Website: Ajio.com

                                  My account if ajio - [protected]@gmail.com has been blocked since 2weeks and after complaining
                                  multiple times they haven't resolved the issue.. though they agreed too about no such policy they have in ajio where multiple returns could make customers account block.. they did so with me due to multiple orders.. they should atleast mention before about the limitations of returning and ordering products.. no one would buy the same product which they order at once.. and if i am not finding good quality or size issues i will definitely return the product.. or if you have issues with multiple return u must have mentioned before customers about limitatiions.. blocking the account when customer is at mid of their orders is not at all justified.. how to see the updates of ordered products and other things if you are taking too long to resolve the issue.. i already complaint about it before 2weeks but they haven't resolved yet.. please help me while unblocking my account and resolving my problem.. it's already been more than 15days but they are not providing any positive response untill now.
                                  AJIO customer support has been notified about the posted complaint.
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                                    D
                                    Divyaadivyaa
                                    Jan 6, 2022
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                                    My account if ajio - [protected]@gmail.com has been blocked since 2weeks and after complaining
                                    multiple times they haven't resolved the issue.. though they agreed too about no such policy they have in ajio where multiple returns could make customers account block.. they did so with me due to multiple orders.. they should atleast mention before about the limitations of returning and ordering products.. no one would buy the same product which they order at once.. and if i am not finding good quality or size issues i will definitely return the product.. or if you have issues with multiple return u must have mentioned before customers about limitatiions.. blocking the account when customer is at mid of their orders is not at all justified.. how to see the updates of ordered products and other things if you are taking too long to resolve the issue.. i already complaint about it before 2weeks but they haven't resolved yet.. please help me while unblocking my account and resolving my problem.. it's already been more than 15days but they are providing any positive response untill now.
                                    AJIO customer support has been notified about the posted complaint.
                                    Jan 19, 2022
                                    Updated by Divyaadivyaa                                     My account of ajio - [protected], [protected]@gmail.com has been blocked since 4 weeks and after complaining multiple times they haven't resolved the issue yet.. though they agreed too about no such policy in ajio where multiple returns could make customers account block.. they did so with me due to multiple orders.. they should atleast mention before about the limitations of returning and ordering products.. no one would buy the same product which they order at once.. and if i am not finding good quality or size issues i will definitely return the product.. or if you have issues with multiple return u must have mentioned about limitatiions to orders and returns.. but all of sudden blocking the customer's account when i am at mid multiple orders is not at all justified.. how to see the updates of ordered products and other things if they are taking too long to resolve the issue.. i already complaint about it before 2weeks but they haven't resolved yet.. please help me while unblocking my account and resolving my problem.. it's already been more than 15days but they are not providing any positive response untill now. My account is still not working and to the complain which i registered in ajio they messaged me about resolved.. and after telling them about this matter and fake resolution message they said to resolve within short time but after certain mails and talks they doesn't provide solution for it.. i am adding screenshot of fake resolved message which i received and complaint about it.. please helpme regarding this matter because my account is blocked and i am unable to perform any action.. i have many orders pending please provide me solution and help me in unblocking my account.. it's been too long my complaint is just pending without any resolution. Below i am attaching the screenshot of fake message received for resolution and account statement which i tried to recall as per my transaction details of my account because they have not given me the access of my account too for which i could provide exact products details.. still all the products details and transactions i have i am provid ing in this document.. Please help me regarding this issue because its been long.. i havent gt any resolution to this matter and i have spend my large amount during these transaction. Before this complaint i already registered here 2more complaint 3218789 and 3205751, after this complaint grievance officer called me and said to give the details of the products i am having.. so that he may lodge return request and the same day when i have mailed all the products details with its tags they havent respond.. still i mailed him 3 4 times continuously within week for the same orders they havent revert back any information about returning process.. i am having lots of products and i need to return back so that i could get my large amount but they are not cooperating and letting my amount refund. Please help me regarding this issue so that i can get my refund by returning the products.. its about to take month and i am not having any resolution after complaining in ajio and here itself.. please provide solution Here i am attaching the produCts details and transaction amount.. please see and do take action regarding this matter
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                                      P
                                      Priyarossey
                                      from Allahabad, Uttar Pradesh
                                      Jan 6, 2022
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                                      This is to inform you that I am unable to login from my account- [protected]@gmail.com, for which i already raised the complaint two weeks before but no resolution provided, please see to it and resolve my issue as soon as possible.. because I have many orders and have to returned products for which i have no information and updates.. they freezed my account and not making available for me.. please resolve the issue for which i am facing since two weeks.
                                      Thanking you manjari
                                      AJIO customer support has been notified about the posted complaint.
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                                        Priyarossey
                                        from Allahabad, Uttar Pradesh
                                        Jan 6, 2022
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                                        This is to inform you that I am unable to login from my account- madhvi.[protected]@gmail.com, for which i already raised the complaint but no resolution provided, as per your requirement i am attaching screen shot please see to it and resolve my issue as soon as possible.. because my already returned products haven't refunded yet and many orders i had for which i have no information and updates..
                                        Thanking you madhavi
                                        +1 photos
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