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AJIO Complaints & Reviews

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Last updated Feb 28, 2024
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AJIO reviews & complaints page 63

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A
Anjali Kanagali
Dec 18, 2021
Oct 5, 2023
This thread was updated on Oct 5, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Edit account information

I'm unable to use my ajio wallet. I have already filled a complaint in the month of SEPTEMBER 2021. To use the ajio wallet, the OTP is being sent to my previous mobile number which is currently not in use. I AM UNABLE TO CHANGE THE MOBILE NUMBER BECAUSE TO EDIT THE ACCOUNT INFORMATION, OTP IS BEING SENT TO MY OLD NUMBER (NOT WORKING). In both the cases, OTP is being sent to my old number which is not in use.
I have asking you to help...
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Priyas24
Dec 18, 2021
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Invalid return ship address with no phone number

I placed an order FL[protected]
but the product was very big so did a self ship to return it in address provided by Ajio. I shipped the order on 10th but because the shipping address does not have a phone number and the courier service unable to locate I. My package has returned back to me

As company as big as Ajio. You do not even have a valid return adress with phone number. You are making this process of returning...
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M
MARISETTY MAHITHA
from Mumbai, Maharashtra
Dec 18, 2021
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Order unable to cancel

Website:Ajio

This product was Added up mistakenly. After placing my order then only I get to know that an extra pant is added ...then i tried to cancel but I'm getting the error as showed and still it is in my orders list. still it's not cancelled. I tried raising complaint but getting some technical error there too .I'm unable to cancel my order. Please cancel this order.
I ordered yesterday night and also attempted many times to cancel ..but...
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S
shadab56567
from Gaya, Bihar
Dec 18, 2021
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Not able to use ajio wallet money

Address:Gaya, Bihar

I returned some products and they refunded me my money into my ajio wallet, now when i want to use that money to buy something it keeps showing me "oops, you payment has failed".
now i don't know if this is fraud or some technical Issue but i should be able to use my money
and i don't want to transfer my money as many people don't receive it....
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U
Utkarsh Patpatia
Dec 17, 2021
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Refund

Sir, from my account money has debited 2 times, but I got only one order ID. So please notify me in how many days I will get refund...
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Y
yashhhh25
Dec 17, 2021
Dec 17, 2021
This thread was updated on Dec 17, 2021
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Refund

Website:www.ajio.com

I have received 2 hoodies in one packet and I want to return them since they don't fit me well. One hoodie is showing as canceled on the app and one is still not shipped in the app. I receive both hoodies in one packet worth 1100 something. I can't create a return from my end plzz I want a refund I've been waiting from 26th Nov but on one is helping Me. I want a refund asap....
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B
Bindu05
from Bengaluru, Karnataka
Dec 17, 2021
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Refund Amount

Address:5th floor Rajaniganda block Garden apartment opp ub city Bangalore

I order one saree on 18th of September i paid through credit card Rs.1968/- but i received wrong product that i return on 30th of September that time they promise me the refund amount will be credited on 13th of October but still my refund is not credited from 13 th of October weekly once i am calling to customer care raising the complaint but there no use and finally my complaint closed then i started mailing to customer care in there also...
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sirisha.k
from Hyderabad, Telangana
Dec 17, 2021
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It's been 1 month my order is not delivered

Order ID - FL[protected]
NAME - Varalakshmi
Phone no - [protected]
Mail ID - [protected]@gmail.com

Hi,
My order delivery date is 13 Dec 2021.
It's been 1 month I placed the order, but still I don't have any update.
This is how they treat the customers.
please try to solve this issue...
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S
Soniya Raj
Dec 17, 2021
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Cancelling prepaid orders and citing wrong reasons

Website:www.ajio.in

Placed a prepaid order for Rs 2000 for multiple clothing wears on Dec 8th 2021 - on checking the order status on Dec 17th 2021 noticed that most of the orders are auto cancelled and reason given is that customer has requested cancellation - calling Ajio customer care and waiting for 15 minutes they apologise and cite quality issues and technical issues as reason if cancellation and offer that I may still proceed to re-order the same items...
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S
Shilpa Madaan
Dec 16, 2021
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Fraud charged double; personal information leak

Hi Team,
This is regarding a satya paul scarfs that I purchased from ajio on 17th August of Rs. 3634, and was delivered on 19 th August 2021.The order was cash on delivery. I had receive 2 parcels i.e. I received the first parcel which had ajio packing for which I paid but didn't opened at that time and after one hour i received the another one which was again from ajio.After this I opened both the parcels. But the first one was the...
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Kalaivani chandrasekaran
Dec 16, 2021
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Dresses

I ordered a frock and kids blazer. Due to size issue I raised return request within four days after delivery. On 13th December I got a call from the person who was supposed to take up the return goods. They were asking for the landmark for the location and the person was not turning to take up the return good. The same issue was happened in two different locations in chennai (poonamalle and iyyapanthangal). The goods were not taken up return....
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S
sahana@9066
Dec 16, 2021
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Kurta

Website:Ajio.com

I have ordered kurta which is dark in colour and I received it which is very light in colour like faded one...
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K
kalnar
from HYDERABAD, Andhra Pradesh
Dec 15, 2021
Dec 28, 2021
This thread was updated on Dec 28, 2021
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Items ordered not delivered/cost paid not refunded

On 06.08.2021, I ordered one T shirt and one track suit on AJIO site (ORDER NO.FLO[protected] costing Rs.776 which was paid through my credit card.
As there was no order confirmation from them, I contacted them on 06.08.21 through email to their customer service. Though I did not cancel the order and when I contacted them they informed that my order was cancelled and the refund was initiated for the amount paid by me. As I did not...
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A
Avantika911
Dec 14, 2021
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Refund hasn't received

It's been more than a month and I haven't received my refund for the product which I've returned as I didn't like the size, there was no damage to the product, it was returned with all tags intacked. Now it is showing that the complaint has been resolved, what kind of resolution is this AJIO?
Order no: EX[protected]...
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M
manu99999
from Dhone, Andhra Pradesh
Dec 14, 2021
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NO PICKUP IS ATTEMPTED!! I want to return the product

I had placed an order with 2 items id(#RT53056266 and #RT[protected]on 10th december.And i received my order on 13 december.
As both of the items(kurtas) are very larger size, i chose return option on 13december night itself.
But no call came from delivery agent regarding pickup, and no delivery pickup is made.
but, when i see in ajio order details, it was showing that "we attempted to pickup the product". actually i didn't...
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K
Khushi26
Dec 14, 2021
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Selling duplicate products

I purchased Reebok shoes whuch I received without any tag and were defective. I wanted to return them but as there is no brand tag I can't return them now. Wasted my money and got fooled by them....
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M
manu99999
from Dhone, Andhra Pradesh
Dec 14, 2021
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NO RETURN PICKUP IS ATTEMPTED!! iwant to return the product.

I had placed an order on 10th december with 2 items id(#RT53035368 and #RT[protected] and i got my order on 13th december.
as the products(kurtas) were larger in size, i chose to return them.
but no call came from delivery agent and no return pickup was done.
but when i open ajio app, it was showing that " we attempted to pickup the product" .actually i didn't get any call regarding return pickup, and they didn't came to...
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Shalinsingh123
from Pune, Maharashtra
Dec 14, 2021
Dec 15, 2021
This thread was updated on Dec 15, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Amount deducted & no order placed

In the start of the BBS sale on 9/12, I placed an order for 3 kurtas. The payment was completed through upi but on the ajio app the items were still in the bag and there was no order placed.

I have been writting emails and also shared screenshots with your team but they have been absolutely unhelpful and have only been replying with some templates.

Without even reading the emails they keep asking for order ID....
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A
Akki aksha
Dec 14, 2021
Dec 14, 2021
This thread was updated on Dec 14, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Payment failed but amount got debited

On December 10th at 1:44 pm am ordering my favourite product in ajio but when im doing upi payment through phonpe the payment failed due to product out of stock but the amount got debited im my account i have received an sms also like that amount debited im my account . Regarding this issue i have sent mails to ajio customer care they replied wait for 48 hours to reflect your amount in your account after 48hrs now they replied wait for 3days...
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V
Vipul Chhabhaiya
Dec 13, 2021
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Old product

I am Vipul chhabhaiya and I received old product and manicure difat pics...
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