Claimed

AJIO Complaints & Reviews

www.ajio.com

1

Updated: Apr 28, 2026

Complaints 4158

Resolved

292

Unresolved

3866

Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to AJIO

Having problems with AJIO?

File a complaint and get it resolved by AJIO customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Clothing, Shoes & Accessories

AJIO

AJIO reviews & complaints page 65

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: AJIO c/o Reliance Retail Limited SS Plaza, 74/2 Outer Ring Road, BTM Layout, Bangalore-560068

Order ID : FL[protected]
Exchange ID : EX[protected]
Return ID : RT52373203
Complaint ID : COM[protected]

I recieved my ordered shoes on 19 Nov 2021, recived order on 26 Nov 2021, exchanged it on 1 Dec 2021 and Returned this shoes on 7 Dec 2021 because of size issue.

Order Total Amount : Rs. 2187.36
AJIO Wallet : -Rs. 161.00
Amount to be paid : Rs. 2026.36 (This amount is paid on COD by Google Pay to the Xpressbees Delivery boy)

AJIO customer care mail me and text me that "your complaint is Resolved on 28th Dec 2021 and your further update about the Refund is updated on 31st Dec 2021 but Still i don't get a refund in my account." I contacted AJIO customer care and they did not reply regarding my refund and they ended the call without telling any information after holding my call for about 5-7 minute.

Jan 20, 2022

Complaint marked as Resolved

Solved

AJIO customer support has been notified about the posted complaint.

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Placed return on 9th Jan... Courier collected on 10th Jan.. next courier person gives it back coz his saying Ajio system problem and can't show picked up so said raise it again.
Msged Ajio customer care chat, they said they will sort it before or by 14th... No reply so 15th again msged them on chat they come back saying given another 2 more days.. till now no reply today's 17th Jan.
No customer service only chat from 12 pm to 8pm which makes it really disturbing...

AJIO customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am writing to you to raise an issue about: Clothing, shoes & accessories

The issue that I have experienced was:

I have been complaining about the product now for more than 15 days and there has been no action taken by anyone.
It's a wrong product that I received, but whenever I call agents Shaika, Praveen and Divash have not done anything but closed my complaint without taking any action, the complaint is raised (3 times for return)and all they say is that this will be completed. But within hours from my complaint raised by all three agents the case gets closed.

I need you to please take this product back and either give the product i purchased or my refund back to my cc for which I am also paying interest.

It occurred on: 15/12/2021

Refund my money back or send me the product i ordered

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Shashank Kamra

Order Number: FL[protected]

AJIO customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am writing to you to raise an issue about: Clothing, shoes & accessories

The issue that I have experienced was: Purchased a jacket on 22/12/2021
Exchanged it and it does not fit size issue was there I returned it.
Product was picked on 5/01/2022
Product reached their warehouse on 11/01/2021,
It was passed and they mentioned the status refund initiated and refund complete.
I haven't received my refund in my account yet
I have been calling them from 11/01/2022 they just giving dates but not resolving my query every executive is mentioning his/her own statement not replying to my mails either.

It occurred on: 11/01/2022

I want my refund money in my Bank account

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

AJIO customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I wanted to return a shirt the product was picked up by the agent but it was not notified by the agent that the order has been picked and on app also its showing me that product has not been picked up and it is still giving me the option to return and exchange the agent didn't even provided me the acknowledgement-slip moreover I am not getting the refund also of the same now the product is not there with me and I am not getting the refund also

AJIO customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Ajio — Amount refund issue

I am writing this complain because i am tired of calling AJIO customer care team. Worst experience ever with AJIO. I have returned my product nicely with all labels and tags on 30th December 2022. Still the status is refund initiated from their side. I havn't got my amount back. I am calling them continuously and they are making fool of me return id #RT54900174. Their team called me and saved their part by saying that refund is done from our side. What the hell? I havn't got the money back in my bank account.

AJIO customer support has been notified about the posted complaint.

Jan 29, 2022

Updated by Arsh32000 No response get on my complaint

View replies

A

akshisood3

Jan 18, 2022

Same happened with me my amount is 8249

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Near Allhabad bank branch Ghurgutta Nanpara

My name is Rohit Tripathi and I ordered a product from Ajio on 8/12/2021 for Rs 13286 with order number FL[protected] Hugo Boss Jacket Black. My delivery took place on 12/12/2021. I Exchanged it because of size issue. Exchange order no. EX[protected]. Which was delivered to me on 17/12/2021. When I opened the box, there was nothing in it. The box was empty. I complained about product not in empty box on 17/12/21 at Ajio customer care whose complaint number is COM[protected]. To which I did not get any correct answer. So I complained again on 13/01/2022 whose complaint number is COM[protected]. Even after complaining several times. Till now I have neither received the refund nor the product. please respond to this complaint it is very important.So that I can get refund from Ajio

Feb 10, 2022

Complaint marked as Resolved

Till now no action has been taken by the company to resolve my complaint. The company has sent me an email. The email address is [email protected]. It says that you cannot get the refund. We are unable to accommodate your request.

AJIO customer support has been notified about the posted complaint.

Feb 20, 2022

Updated by Rohit@abc Date.19/02/2022
Rohit kumar tripathi
Near allhabad bank.
Branch Gurgutta
Nanpara, 271865
Mobi.[protected]

To,
Ajio
C/o Reliance Retail limited
ss Plaza, 74/2 outerring road
29th main road, btm1st stage
By layout, Banglore 560068
Karnataka, india.

Subject-- Legal Notice for taking of necessary step in lieu of the unfair Trade
Practices.

Dear sir,
Under the instruction and on my self "mr Rohit kumar tripathi" I do hereby
serve upon you with the following Legal
Notice.

1- That i, mr Rohit kumar tripathi resident of Near -. allhabad bank Branch gurghutta Nanpara, Bahraich 271865 is a peace- loving and law- abinding citizen of India.

2- That I had bought hugo boss men jacket for Rs 13286 through your online on 8th December 2021. Whose order no. is FL[protected].

3-That I received this order on 12th December 2021. Which was exchanged due to size issue.

4-That I received the exchange order no.EX[protected] dated 17th December 2021 but the product was not there, the box was empty.

5-That I had then complained to the online customer care that the box was empty. Whose complaint no. was COM[protected].

6-That I complained and talked many times after this. But my client did not get any positive reply from you. Neither the product was received nor refund was given till date
.
7-That my client has been greatly hurt by your immoral act and behavior.

8-Thus in order to solve my difficulties, I request you to look into the matter with due importance, to give you a reasonable and convenient time to get back my refundable amount of Rs.13286. Paid at the rate of Rs.13286. The money should be given to my client. For which my client has suffered tremendous pain - my client's hard-earned money.

I would direct you to provide all the expenses in lieu of the possible recourse towards my client includes the compensation of Rs 5000/-for this harassment.

I look forward to your positive reply and solution to the above-mentioned problem and will wait until 15 days else you will be liable for any further legal recourse.

Kindly contact in the above address or the phone number provided.

Thank you
Rohit kumar tripathi.
[protected]@gmail.com

View replies

S

Sarkar Pawan Gupta

Jan 21, 2022

Mujhe mera refund nhi mil rha h

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Order no#[protected]
Return ID#RT55946960
I've received my order on 31 December 2021.due to some issue I have requested return. But on 12th January 2021.they have call me but iwas unable to take call due to some urgency. Kindly call me again as I want to return my order. Plz

AJIO customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai â€“ 400 002, Maharashtra, India

Website: www.ajio.com

I returned the product and as my order was COD i asked for refund in ajio wallet but ajio blocked my account saying that i have returned non ajio product.
Return Id #RT54404187

AJIO customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear Sir,

We have given return request on 7th Dec. 2021, but till date neither picked up the product nor issued
the refund .
My order No. and return Id no as follows :-
Order No- #FL[protected]
Return Id:- #RT52618107

I have mailed the sevaral times reminder & raised the complain against ajio but ajio team is not taking any appropriate action.Simply sending the replies and ignoring our complain . Please look into the matter and
solve the issue for customer satisfaction.

I hv already sent the mail dated 22.12.21, 25.12.21, 31.12.21, 04.01.2022, 05.01.2022 & 13.01.2022 to Ajio customer care [protected]@ajio.com

but today is 13th Jan 2022, neither nobody has come for pickup the Product nor issued the refund and simply they hv cancelled the return request without issuing the refund.

Why we hv to suffer the loss if product is not picked up by Ajio Team its not fair. In reply Ajio team had mentioned that The AJIO order, contained a product which was the last item in ur fulfillment center.
This product did not pass ur quality check; this is ajio team problem not mine.

Regards,
NARENDRA SINGHVI
Mobile -[protected]

AJIO customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

The contact number that I had provided for the return pick up address is wrong. So I am unable to return the item. And the return attempt was also just made once and I was told to cancel my return request, update my contact number and then request return again.
I am not able to cancel my return request, there hasn't been any pick up attempt for 6 days now and nothing has been updated. The process is stuck.
Please cancel my return request so that I can update my number and request a return again

AJIO customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hey! I wanted to introduce myself to you that I am Janice and I am using AJIO from really long and I wanted to talk about my order I’d FL[protected]
I ordered Steve Madden shoes but the shoes which I got was a different product soo I decided to put for wrong order delivered but later on I started noticing that my order is on hold then they simply texts me that TY FOR CHANGING YOUR MIND AND TY FOR NOT RETURNING AND ALLL AND then I call customer care who knows nothing and raise complaints and then they don’t calll and the app profile says ur complaint is resolved I have tried returning the product at least 10 times but always on hold and then reject please do something

AJIO customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Return request was created but no one can attempt to receive the product. And they are telling return cancelled. Again I attempted to return it but the site was not at all responding. The order id is FL[protected]

AJIO customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ajio

Website: Ajio.com

I have self shipped the package and paid the delivery charges will they are not paying me now it's huge amount

AJIO customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have some returns but still no one picked up those its keep on rescheduling i tried to reach customer care they were telling my returns doesn't have AWB numbers and my return policy also getting over ..i raised a complaint also couple of times but still its not resolved.Please try to help me out in it...Return Ids are RT55500134, RT55465492, RT55523003, RT55500133..

AJIO customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: c-290 ramnagar bhavnagar

Dear Sir

My Registerd Ajio email id [protected]@steelcast.net and mb [protected]

I have tried place order gold coin in ajio on 26.12.21 payment via mobiwik and mobiwk payment via sbi card.

On that day order not placed and money deducted by ajio and mobikwik but no refund still. Ajio and Mobiwkik not responding detail of trransction as per below.
Respected Sir

Greetings.

I have tried to place order for gold coin in Ajio through payment via mobikwik on 26.12.21.
Order not placed but money deducted by you via mobiwik. I have contacted SBI card authority and they will give me transaction id Id:[protected] dated 26.12.21

Which clamied by you or Mobiwik Authority. We request you give us my refund as soon as possible.

My Registered mobie no.91 [protected] Ajio.
Mobikwik registered id [protected]@gmail.com

Pl look in to this matter on urgent basis.

With Regards,

K.G.Dabhi,
Mb + 91 [protected]/ 91 [protected]

AJIO customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have returned my product with all labels and tags on 22nd December 2021. They are saying that the money is refunded but I have still not got my amount back to my bank account. I checked with the bank and they are saying that no refund has been initiated yet. I am mailing them continuously and they are making fool of me by sending every time a new complain id. Their team is neither picking up my call. They are saying that refund is done from our side. I haven't got the money back in my bank account.

AJIO customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi,

I made a purchase for 2K and returned the product but did not receive the payment.

They keep sending an email but no one to talk to. This is not a joke also. Its been almost a month now.

AJIO customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Its been more than 10 days since I’m trying to return one order .
The order i have received is wrong . I ordered size s and got size M now from last 4 days i have been trying to call customer care and i was told order would be returned by 8 of January but still didn’t get any call from ajio . In app its showing returned attempt was made my delivery partner but in reality there’s isn’t any attempt made . So please solve this issue asap now its getting on my nerves.
Order id - Fl [protected]

AJIO customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have never ever came across such ridiculous service I created a return request on 3rd of january. the product has not been picked up after calling multiple times to customer care they are not responding properly. They are giving false information and not giving a exact date kindly look into it and do the needful

AJIO customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines