AJIO Complaints & Reviews

This complaint is regarding ajio. I ordered a product and raised a return request.The delivery partner took the product on 16th November, 2021. Still didn't return my refund amount and continue denying about the return of the product. Customer service representatives are also avoiding the matter and not ready to respond or resolve my issue. Very disgusting experience I had with this online store and never want to buy anything from such a fraud site.

Product order canceled but not come refund. Order canceled date 15th November 20days completed.

Order Id-FL[protected], FL[protected]
Running late 4 days.
Disgusting.Fraud.

Transaction No. [protected] for Rs 242.74 done for BHAVESH VINUBHAI DAWARA has succeeded from payu team ORDER KIYA AAYA HE NAHI
PAISA BHI CUT GAYA ...HODDY KA FRUOAD HAI YE KOI

Didnt received three of my orders and no response to the complaint issued

My order was not placed but Rs579(price + shipping) got debited from my account on 4th December 2021

Respected sir/madam,

My Order id : #FL[protected] these ajio in the name of reliance retail stealing customers reliance points, immediately after placing order they cancel the item by saying delay, in india lakhs of customer's cheated regarding reliance points in the same way, this is very serious issue, is this reliance strategy to take back reliance points in the name of ajio, something odd is going on, we customers trust on reliance and purchasing our grocery from our hard earning money, this is not fare on ajio in the name of reliance retail, please look after this issue, I lost almost 600 reliance points, that means 30 above reliance grocery shopping, please take it as serious issue thank you.

Hi..still refund not recieved.. already order recieved in your warehouse then why you guys not return my refund.. very poor services..i want my refund today itself in ajio wallet only..CHEATER COMPANY

I have ordered for a super dry jogger from Ajio on 22 Nov, 21 and I have received the parcel of 31st Nov, 21. The moment I opened the packet, the product looked faded and worn out, upon checking I realised that the original tag and packaging is missing. I immediately informed the customer support and even put a formal mail in this regard. Customer care has requested me to place a return request for which I did. The very next day delivery guy had come to pick my product for return, he checked the product and told me he can't accept it since there is no tag n original packaging. I again called the customer care and infact reached out to ajiolife on social media but all my efforts have gone into vain. Then a friend of mine who is a friend with their CEO, Vineeth Nair gave me his personal email id and I have written a mail directly to their CEO, but still no answer. My last resort would be to go to consumer court and file a case against them if this doesn't get resolved in next one week

In October I had placed an order for 3 sarees vide order no FL[protected]. On October 18th I received a packet which contained only one saree and the status of my order showed 'item delivered' against all the 3 tems. Ever since then I have been after them for refund of the undelivered items. They don't respond personally to any of the emails, only an automated reply saying we are looking into the matter is what I get. After so many attempts I get some executive on the helpline who talks with sugar coated words promising to arrange for refund, nothing ever happens. After a lot of persuasion I have been refunded only part of the amount.
It is a mistake made by the company and instead of resolving it instantly I have been made to run from pillar to post for refund. Is this the way a company which boasts of customer service treat a customer. I have made advance payment trusting that the goods will be delivered promptly. Does this not amount to cheating. Will someone take some initiative to resolve this issue and save the agony you have caused by your inefficiency and indifference.

This is regarding Order# FL[protected].
I want to return 1 of the dress of this order that is - UNITED COLORS OF BENETTON Glitter Print A-line Dress with Knot Waist.
When I am checking on the app, it suddenly shows Return/Exchange not available.
When I check the product page, it is showing 30 days return window.
I want to understand why this kind of harrasment to the customer ?
Firstly I had to raise a complaint COM[protected] and chase for 2 weeks to get my order marked delivered so that I could raise a return for this dress which was not proper with the fitting. And now I am being deprived of the right to return the dress for a reason unknown to me.
I have had similar issues with return previously also.
Is this the kind of customer satisfaction you provide to customers? This is disgraceful.
How can we order anything from your website if there is no transparency in your policy. In the policy and in the individual product page you mention a 30 days simple return policy and then once the product is delivered you do not let the customer return it if it is unsatisfactory to him.
This was highly unexpected from Ajio.
I need a resolution to this issue. I need this product returned as I am not happy with it.

Ordered dune london product bt delivered wrong product. No action ws taken they r nt even picking the product nt even refunding nt even exchanging. Only delaying
Order id#FL[protected]

Bought dune london shoes from ajio, they sent fake shoes that too too large size, i had raised complain, bt worst customer care service, they say give us 3-4 days ur product will be picked . Bt no response .

I purchase products on ajio but money deducted nd order not placed then till two months money not received ..I could money afforts but money is not recieved please help me

I have returned (Self-Ship) on[protected], The products which I purchased on Ajio on[protected].
But upto now the refund isn't credited yet
Everytime I call them They aren't answering calls and when they answer they end up call In the middle of the conversation. Finally on[protected] they said your products reached and to warehouse and the Refund is Processed but till date the refund isn't yet credited
In the Ajio App it's displaying like the option to transfer amount to the bank account from the Ajio Wallet but the it's not possible to transfer. Since[protected] I tried making calls and registering complaints regarding issue and everytime I raised a complaint within 2 days the status of the complaint changes to resolved but the issue won't resolve. The amount is displayed only side by the product and not even updated in Ajio wallet and When I asked regarding this they said they're working on this but till date there is no resolution.
Vexed with Ajio and their way of dealing with customers and it's since 3 months I'm waiting for my refund

Where is my refund amount. How many days waiting for refund? I return the order August 14 still now not received refund amount and I complain in customer care service but they do not give me any solution about my problem.

I ordered one shirt from Ajio which turned out to be big. The very next day I raised a request for exchange for a smaller size on the application. However later Ajio cancelled the exchange from their side without any prior or post intimation to me. Since then I have been following up with customer service over calls and emails for refund or exchange. They are fooling and cheating clients.
I request a compensation of atleast Rs.50000 for the harassment caused and the time I had to invest on this useless work.

Hello...i placed a order on 24th of September this year, , after a week i received the products however the products i received were torn or defected ...so i made a exchange order ...which i have not received yet... neither i have received my refund amount. I have made several complaints atleast 5times. Which are not yet resolved.
Here is my order id and complaint no. COM[protected]

Ordered items on 12th oct and cancelled immediately coz of delay delivery, till now there is no refund no body is giving reply to mails calls are like waste of time ….
Order Id- FL[protected] and FL[protected]
Total amount is 7600 and I share everything my bank statements and my bank account details
Hope you resolve this

They are not initiating refund amount of return of product. Return product is already pickup successfully from me but now they are not responding to me.
Please help me to get resolved my problem as they are Fraud and cheating with many like me.
They say to wait for days and days but never solve issue and say you have to wait if you want refund but does not give.