Amazon India Complaints & Reviews

My Order#[protected] you placed on 03/07/2014. for Huggies Diapers (baby product). Material send from Mumbai, came to Kolkata hub on 5th of july, suddenly on seven tracker report materials was returned back to seller without trying to delivered the same and without my concern. After draw the attention to Amazon they said to cancelled the old order and placed new order for same. But that time I was placed that order on Rs. 372/- and now I have to purchase the same at Rs. 408/-. Within 3-4 days they change their rate, its their policy but cancelled my order and told me to placed new order at new rate is totally a fraud.

I ordered a Nikon DSLR D5200 online on Amazon dated[protected] against full payment through by my debit card. Their delivery time is normally 3-4 days. But even after 1 week my order was not despatched. I contacted their customer care regarding this and got to know that due to wrong quoting of price my order will be cancelled shortly whereas on other hand they sent me a mail that my order will be delivered by[protected]. I have every proof of Email, screen shots, bank statement, their order and payment received emails sent by them. But now they sent me another mail that order has been cancelled.

Initially i just created my account and logged into Amazon associates. I was deducted 120 rupees from my debit card for membership fee. Later on i completely stopped using it. Its almost about days i logged in. However, I now have been deducted for about 1890 rupees but don't why. Information given is "msdhostfee". They did not specify in terms and agreement so i just stepped behind not using it but now unnecessarily deducting from my account. I want my money back or refunded, They did now inform us or even intimate before that they would deduct. This is truly unfair. please help us to get back our money. I just want back my money which was deducted directly from my account. going forward I should not get any deductions from their side, i would like to discontinue and shutdown my account. I just want my money to be refunded.

Dear sir, I am ordered Sony head set on 16.06.14 (Amazon) . As per communication mail my delivery date from Thursday, June 19, 2014 to Wednesday, June 25, 2014 but still now i did not received my head set Kindy support us to this problem Regards N.Natarajan [protected]

Hi, I mostly buy gadgets online from reputed portals like ebay, snapdeal etc. This is my the third buying experience with amazon-india and has been a terribly frustrating one. I ordered a AMD Athlon II X2 270 processor two weeks back from the seller "ecomputerbazar". No shipment even after a week.. I sent emails to the seller repeatedly.. no response.. and at the end of a week, the order got cancelled by amazon.. My one week gone in waiting. I placed the order again with a different seller "Dolphin System Technologies"; the order again stays 'preparing for despatch' for a week; n number of emails to the seller; contacted amazon customer support and they too sends emails; but the seller doesn't bother to respond. At the end of another week, the order gets automatically cancelled again. I had to wait two weeks on an item, that I could have bought readily from elsewhere. This has been a very frustrating experience. It seems like any dumb seller can list anything on amazon - even an item the seller hasn't seen with his own eyes; And in the end, the order gets cancelled if the seller opts not to ship it and the buyer has no option even to give a negative feedback to the seller (no cancelled orders are eligible for feedback even if the cancellation happened from seller/amazon). Really a pathetic customer experience. Even amazon has no control or power to ban such non-shipping sellers it seems. All a customer got to do is place an order with his money and keeps his fingers crossed. Try your best not to place orders and waste time with these sellers: 'ecomputerbazar' and 'Dolphin System technologies' .. and possibly the list goes on in amazon i guess.

Hello Sir, i was very happy shopping on amazon.in, but recently my experience shopping there hasnt been so good. I had ordered for Leoxsys WiFi 300Mbps Wireless USB Adapter LAN card (LEO-NANO300N) on amazon.in ( order number:[protected], and on website of amazon.in this product was sold to me by the company Rocking Dealz, but i have been given the wrong product, i have attached some images of the network adapter that i am given... there are many things which are completely wrong..the network adapter on the website is of Leoxsys and it is black in colour and it is written on the network adapter also, but i have been delivered with a silver and brown network adapter and there is SVB written on it... the speed on the website is mentioned 300mbps and on the box of this product its mentioned 150 mbps, and on the website it is said that it will work with windows 8 but on its box windows 8 is not mentioned... when i applied for a return of this product and refund of my money, rocking dealz company told me to send their product via courier to their Bangalore address at my own cost... their mailing address is Rakshita #45, Narayanpillai Street, Commercial Street Cross, Bangalore Karnataka 560001 Phone: [protected] I paid Rs 850 for this product via online net banking. If i send them this wrong product back through courier, i will b wasting more money and i am not sure whether they will give me any refund as they have shipped me a completely different product and are not even accepting it and taking any responsibility for it. I asked them to provide me a return courier of this wrong product, but they havnt replied back. I got this product delivered to me on 27th June, 2014 and the return date is 4th july, 2014 after which they wont give any refund. By the time i talked with them, it was already 29th June, 2014. I am not sure if they will give me refund as they have given me the wrong product and stopped replying to my e-emails. I will really appreciate if I can get my hard earned money back from such fraudsters. If possible, please bring this matter up with the company’s senior officials. Thank You.

Hi I have placed order on 25/6/14 for JBL creature speaker Orde r#[protected] I have been received it on 28/6/14 but the product was defective I mean its volume button was not working. So i have requested for return On same day i have been connected CSR Krishna through online chat asknig placing order for same product. He has misguided me because of him i am wasting my time and money. And order got cancelled[protected] Below a is conversation history what I have made. You are now connected to Krishna from Amazon.in Me:regarding to place order Krishna:Hello, my name is Krishna. I'll certainly try to help regarding your concern. Me:Hi krishna Krishna:Hello sunil, How May I help you? Me:I have been received my item today JBL speakers [protected] order no Krishna:Thank you for providing the order number. Me:but the thing is its voulume button not working Krishna:I am sorry to hear that sunil. I see that you have already initiated the return, the package will be picked up in the next 48 hours and a full refund will be provided. Me:yep regarding that i want discuss, well i would like to place same product again Krishna:Okay. Me:i request you that plz verify the product and send it Krishna:Sure sunil. Please do not worry, The defective product you have received is a very isolated incident. I can assure you that it wont be repeated with your next order. Me:And as i see in web their is price variation i have been purchaised it for 2439 Rs but now it is 2995 Krishna:May I place you on hold for two minutes while I look in to this for you? Me:sure Krishna:Thank you for being on hold sunil. Me:k Krishna:I have checked with my lead and I am going to leave a note on our order to issue a refund of Rs 556/- Please place a new order and get back to us, we will issue the refund. Me:I didnt get you ...? Krishna:Please place a new order sunil and get back to us, we will issue the refund of the price mismatch i.e, Rs 556/- Me:ok well I ll be placing order right now . will u be in hold? Krishna:Sure sunil. Please go ahead. Me:[protected] yes this is order no are u their Krishna:Yes sunil. Please give me a minute. Me:Are u their? Greetings from Amazon.in We are writing to confirm that we have processed a refund of Rs. 2, 995.00 to your payment method. This is the pending balance from your payment against your completed order :[protected] Refund Summary Instrument : MasterCard Card [ending with 0974] Amount : Rs. 2, 995.00 Your bank may take 2-4 business days for net banking and 3-5 business days for credit/debit card purchases to credit the refund amount to your account. Krishna:Hello sunil, I am sorry to inform you that due to quantity restrictions, the order which you have placed has been cancelled. Please do not worry, Please place the order after a week and your order will be processed Me:I received mail like this why it is cancelled? Krishna:I am sorry to inform you that due to quantity restrictions, the order which you have placed has been cancelled. Please do not worry, Please place the order after a week and your order will be processed Me:But is web its showing its in stock? Krishna:It is in stock sunil, but the quantity limit for each product is only one, so we have a separate team who look into these orders. If the orders are placed for same products than they are canceled. But in this case, they are aware that, your returning the item. So please place a order after 1 week and we will issue a refund for the price mismatch Me:then y did u told me to place order? Krishna:I am sorry sunil, generally if a return is initiated then new orders are allowed, but in this case the system has auto canceled the order. Please do not worry, the amount will be refunded in the next 2-3 days and please place a order after 1 week and we will issue a refund of the price mismatch. I am truly very sorry for the inconvenience. I don't mean to rush you; however, the chat has been idle for a few minutes, and I'm wondering if we're still connected. We've been idle for 3 minutes, and I want to make sure our chat's still connected. If you aren't able to respond in 2 minutes, this chat will close. Since we've been idle for 5 minutes, I'll need to disconnect this chat. I'll send you a follow up e-mail about our conversation. If you need further assistance, please let us know. Krishna from Amazon.in has left the conversation.

Amazon not accepting to return the product. I have ordered Bladeless Fan Air Purify Round Shaped 10" Table Fan With Remote Color - Silver. on 23/May/2014 order no :[protected] The product i received is not working as expected. The speed of the fan is very slow. I have contacted the seller. Seller replied as "sir, we will contact you after contacting amazon". After that didnt get any reply from Seller. Filed A-Z Claim with Amazon on 1/Jun/2014. But They Rejected my claim. Please help me to return and get my money back.

I had ordered a HTC desire 310 mobile phone from amazon.in and the delivery address was siliguri, west bengal. I had got a call from GATI courier Guy of Siliguri on around 17th or 18th regarding delivery to which I told him I am Not in the city and will return in 3 days so will collect after that.amazon does have this system of collection within 3 to 4 days . I exclusively told him not to sent back the product and keep it as I will collect it once I am back.Today morning that is 20th june I didnt receive the product yet but got a message from amazon that my product has been delivered and also its being displayed in the website as delivered THAT TOO WITH MY NAME AND ADDRESS. So to my shock I called the courier team to which he told that he handed over rather sold the product to someone else without asking me. MIND IT He sold a product billed in my name and address to someone else whom I dont know without my permission !! And now when I ask him that I need the product then hes asking me that shall he deliver me a Seal opened product !! Is this the way amazon treats its customers by selling seal opened products or delivering it to someone else !!! I need that order to be honoured anyhow and need the product seal packed at the same price at which it was ordered !! Order number[protected] I have attached the delivered status as being displayed in the website with my billing name and address but I actually havent received the product . Kindly request You to take this complaint on a high priority basis and get it solved at the earliest Thank You

I have purchased a fan from amazon with a warrenty of 1 year . After 1 month it stopped working . Now the seller from amazon is not answering and amazon people are not listening to the complaint.

Dont know what to do.

Please help me out with this..


Order no .:[protected]

Reply from AMAZON :


We can certainly understand your concerns about the A-to-z claim for order[protected] being closed.

However, as stated in our previous message, we determined that you are not eligible for an A-to-z Guarantee claim as you did not contact the seller to make return arrangements for the merchandise within 10 days of receipt.

We understand that you may not agree with this decision, but this claim will remain closed

Please help..

This is not a complaint. It is a question. Who is the vendor for a charge on my account dated 5/6/14. I beleive it was some bedspreads and I would like to connect with the company about more. Could you tell me who it was and what the contact number is. Also an order on 5/5/14 for $141.44.for the same reason. Thank you, Please contact me with this information Carole Brake [protected]@cchrealtors.com [protected] 6/13/14

Order Number:[protected] I am purchased Nikon coolpix s9700 . its delivered last night. In the box all good expect camera pouch. Its size is not matching . So i cant safety my camera. I talk to amazon. But the told to return full set. How it possible to send full iteams for only of pouch. I told them to send me suitable pouch . But they told as its not possible. I get worst experience with amazon india. Why amazon cant send the little pouch for valuable customer ?

I had made an order at amazon.in on dated:[protected] with order no.[protected] on which I selected cash on delivery option.the order was accepted by the amazon.in and confirmed for dispatch. The following are my order details:- Order Details Order #[protected] Placed on Tuesday, May 27, 2014 Canon EOS 1200D 18MP Digital SLR Camera (Black) with 18-55mm and 55-250mm IS Lens, Carry Bag Electronics Sold by TechFone Rs.31.35 Item Subtotal: Rs.31.35 Shipping & Handling: Rs.49.00 Promotion Applied: -Rs.49.00 Total Before Tax: Rs.31.35 Order Total: Rs.31.35 I got confirmation of my order from amazon.in by email and by sms. They confirm my order along with payment details. The following is confirmation details:- Order Confirmation Order #[protected] Hello rajendra gupta, Thank you for your order. This e-mail confirms that your order has been received by us. If we are not able to process your payment, we will save your order and send you an e-mail with an option to retry payment. If you you would like to view the status of your order or make any changes to it, please visit Your Orders on Amazon.in. Your estimated delivery date is: Wednesday, May 28, 2014 - Saturday, May 31, 2014 Your shipping speed: 2-4 Business Days (FREE Delivery) Your order will be sent to: rajendra gupta b-92 subhash nagar jaipur, Rajasthan 302016 India Order Details Order #[protected] Placed on Tuesday, May 27, 2014 Canon EOS 1200D 18MP Digital SLR Camera (Black) with 18-55mm and 55-250mm IS Lens, Carry Bag Electronics Sold by TechFone Rs.31.35 Item Subtotal: Rs.31.35 Shipping & Handling: Rs.49.00 Promotion Applied: -Rs.49.00 Total Before Tax: Rs.31.35 Order Total: Rs.31.35 But they canceled my order without my choice. As I was ready to pay for the order on delivery time as I have selected cash on delivery option. They do fraud with me by not fulfilling their offer which I see on amazon.in. i have made contact with them many times and still waiting that they will complete their order and I am ready to pay the above order amount. What can I do? Pls. help me...

Dear sir, I have been gifted, by my son... one of the produc through Amazon.in .. The product name is: iBall Q1035 Tablet (WiFi, 3G, Voice Calling) X0007INKEL .viz. invoice no MH-BOM[protected] But the problem is this that its touch screen is not responding ….. Please suggest me what to do next…. With worm regards Ashok Kumar Sharma

I have purchased xolo q1000 smart phone vide order id no[protected] dtd 19.5.2014 and received on dated 30.5.2014 on cash on delivery basis.But i had received defective piece. Hence i want to replace or return this difective to amazone on same way (Cash on delivery basis). But amazone cannot accept this procedure. Amazone want to accept aster return this piece and then send cheque after 5-7 days and after receipt of cheque to deposit...

Hi

I had ordered a remote door bell from AMAZON on 18 May through the Order #[protected]. The product was deliverred from Daksh-Exim New Delhi, When I received the parcel, I came to know it is damaged on and so I returned the product on 23/05/2014 through INDIA post tracking number ET[protected]IN, from the tracking records I came to know that the product was un claimed by the dealer and simply returned . When I contacted AMAZON, they were not responded to my queries and simply ignored . I am planning file a case against AMAZON in chennai court.

I am humbly requesting everybody not to buy any product from AMAZON.IN for the below reasons

a) Most of their associate dealer's are frauds
b) They don't have their on delivery team and depending INDIA POST and INDIA Post is not sincere to their profession
c) Returns is hectic like we need to generate all labels and return to the dealer by paying from our pockets
b) Most of the case the dealer will to attempt the package and return back with out intimation, Mostly I will depend Flipkar, Jabong and Mantra for online purchasin, this is the first time I depend AMAZON and proved to be a fraud !!


My humble request
please keep away from AMAZON.IN

Thanks & Regards
Saju

Hello, My name is Harshil Ajmera. Amazon.in Order #[protected] / resolution-in+[protected]@amazon.in Firstly thanking you for starting this wonderful service and ensuring justice is done to consumers. I had ordered a product from amazon on 5th May 2014 and last delivery date for the same was between 7th - 10th May. After I checked the shipping details and tracking I learnt that product had arrived in my city Mumbai from Bengaluru on 6th May. I called up amazon customer service on 7th May to inquire about the product and when it will be delivered and they confirmed that it will be delivered latest by 8th May. I called on 8th May and they apologized because product was not delivered and confirmed they have spoken to the shipping team and product will be delivered on 9th May latest and assured me. I again called on 10th May and spoke to the senior floor manager and he said it will be delivered today itself as he spoke to the shipping team and confirmed that by end of the product will be delivered. That too didn't happen eventually. So on 11th May after talking to the manager I got the product. Thrice I was misguided and false commitments were made. Also it exceeded the shipping last date of 10th May. My major concern is that they did not acknowledge well about the whole issue and kept giving false promise. It was a battery for my phone which was extremely critical because I was without my phone for really long and worst part was that amazon kept committing that product will be delivered and I kept waiting with hope because I trusted amazon. I have faced several problems for relying on amazon and trusting them, had they not made the promise I could have ordered the product from some other store or got it from the nearest retail outlet, but i was kept in dark. What I learnt was that product was never out for shipping until 11th May which was 5+ days since it arrived in my city. I would like to address all the consumers that do not trust amazon and I have faced challenges for my previous order too where an A to Z claim was filed.

I have booked two items on 27/05/2014. Order No. is[protected] and the order was 'fulfilled by Amazon'. I have opted Guaranteed one day delivery and paid Rs. 99/- as shipping charge. Scheduled delivery date under the scheme was on 29/05/2014. But, they failed to deliver any of the item by 29/05/14. It was very urgent order. I had to cancel the order. But they are not refunding money. Even they are not replying to email. Beware of Amazon.in. It is a fraud company. S.Samanta [protected]

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Order Number:[protected]
• 1 item will be delivered to RANJANA NARAYANRAO BOKADEY from Amazon . Estimated delivery: 28 May 2014 - 30 May 2014

Hi, I have made a order[protected] with amazon and it has been redirected to a 3rd party seller. It has been 15 days since I have not received order. I had contacted customer service 2 times and A-to-Z Guarantee claim. The claim has been denied without concerning customer's demand and claim. As an customer I should only be facing Amazon for the stuffs I had ordered. I should not be wasting my time claiming from Amazon's third party seller or courier service for the same. The most shocking response was that it has been signed by someone Raju, when I should the person who should sign and it should be verified by Amazon. The problem is the outright rejection of A-to-Z Guarantee dept for the product. It made me feel like, I am duping Amazon for a petty stuff with a false claim. I demand the Amazon must be answerable for declining my claim. Regards, Chandan