Amazon India Complaints & Reviews

Pathetic service and cluless support staff... order placed on 5th Nov and till date no clue on delivery. And staff says customer re scheduled order delivery ????? Why will i do so... Called 10 times to support no one got any answer, only false false false promise.. Order #[protected] Order #[protected]

I booked an order for SanDisk Cruzer Blade 16GB USB 2.0 Flash Drive Sold by Cloudtail at Rs.366.00 with Amazon.in on 4th November 2014 after confirming everything about payment & delivery at my address. On 9th November I received an e-mail from Amazon saying " We are writing to let you know that one of your packages (#[protected] 7965915) has been returned to our fulfillment center as undeliverable. Some common causes for undeliverable packages are listed here: http://www.amazon.in/gp/help/customer/display.html? ie=UTF8&nodeId=[protected]#delivery ". at the given link, there is photo of a Dog with message "We're Sorry.We can't find the page you were trying to reach. We apologize for the inconvenience" After contacting on phone at Amazon site, Operator said "there is UNKNOWN reason for your packages (#[protected] has been returned to our fulfillment center, & you have to place a fresh order for the same product.Now the same product is available for Rs:430. The final answer from Amazon was the parcel was found damage or tempered before delivery is the reason of no delivering. Why should I pay more & wait more for their fault. Is there no value of our time ? I feel that I am cheated with wrong promise intentionally.

Ordered Google Nexus 5 D821 (16GB, Black) the site says this was handed to their Courier on 26th Oct, the product is not yet delivered after 15 days. When contacted the guys multiple times their standard line is that their courier is not responding to them. Can you believe this, for 11 days their business is suffering and the courier hasn't come back to them. I think the truth is this is a scam, the discounts they have given on Diwali is hurting them, hence the delaying tactics. When people get frustrated they cancel the order, and they are quite eagar and happy to do that.I do not know what to do here.

my name is nishant basu ..my email adress is [protected]@gmail.com I placed the first order On some day in october for a usb modem...its expected date to reach me wa 30th of october but amazon guys on customer care kept me in dark toldd me to wait and finally on 4th of nov after calling so many tyms told me that ur order is misplaced then they told me to put another order..i did that also...its expected date was 12th of nov...that also didn't reached me yet..and the guys on their customer care told me that it is also mis pllaced then i placed the order the third tym and u guys cancelled it giving an excuse that u can place tthat order twice...are they guys seriously sick ...?? That product was necessary for me in october itself..and it never reached me...this is the way how they treat their consumers?? By irriitating them??...this is the worst buying experience from any shopping site for me...

I placed the order for "Annapurna Dough MAker Machine With Free Measuring Cups" online. Paid for the product on "15 Oct 2014 ", waited for 10 to 15 days and then contacted Amazon support regarding the order. Only thing they did was sent an email to the seller who just sent in a initial email after which no response received. I called in Amazon support and requested to provide me refund if they were unable to deliver the product but they did not offer any assistance apart from again sending an email to the seller. This is the worst service provided by any online shopping company. Also the support is worst, they never themselves contacted the seller for the order unless and until I contact them over the chat/phone. " Order Number:[protected] " is the order no of the product. If required can send all the chat transcripts. Can some one kindly take some action against this..

I have ordered a Apple original ear phone on Oct 24 [[protected] ]. Till now the order has not been delivered at all. And when enquired the customer care always responds with a default reply of "the product willl be surely be delivered tomorrow and i would call the transport team to deliver it as soon as possible". This is the first time i have ordered in Amazon thinking that it would be good.But this is the worst !!!

Dear sir, My self Rajendra & purchased desk jet printer. I have received printer in damaged condition sothat I hae requested customer care for pick up but they told me that you will send back through courier, we will refund shipping cost as per receipt. As per receipt shipping cost is Rs910 but i received only rs1100.I have contact many times to customer care but still date payment is not refunded. [protected]@rediffmail.com

Amazon gave me this awful experience with my Or...der #[protected] an Amazon fulfilled item. They sent me a prepaid order as a COD !! 1. Before purchase, They displayed a delivery estimate to my pincode as 4 to 6 business days for this item on their website. And immediately after purchase, they changed the ETD to 10 business days. 2. The order was sent as COD, where as I had paid full amount during purchase. The ‬India Post delivery person called me to inform that he would hand over the package only on receipt of full amount (since its a COD). Above that, since its a large package, he wont deliver it to my door step. I need to collect it from the post office with proof of my ID! Is this how Amazon should treat Indian buyers? This is not the first time. Most of the time shipments get delayed without proper reason!

Hi, i had ordered an Inc. 5 Women's Slippers from Amazon, while ordering there was a promo which read 40% additional discount at checkout for products fulfilled by Amazon and at the deals page it read seller "RONN studio", so i had ordered a slipper from RONN Studio and it was fulfilled by Amazon, i can attach the screenshots of the same, but while placing the order the promo was not applied . I contacted the customer care center and each person gave me different answers. One person -(Rizwan ) said that it was a mistake in the system and they would refund 40% of the amount back to me, while the other said that it was not fulfilled by amazon but it was fulfilled by amazon and finally when i had contacted Vaishnavi from amazon, she had told me that this offer is not applicable as the items are already sold.And when i had informed about the other calls i made to amazon, she would send complaint against the other operators as it is violation of policy to say that. Pls look into this as this is a fake promo from amazon and has caused inconvenience to me and others too

My order number is[protected] Docket no is[protected] till today I not receive my product. I track it on Gati website they update feedback ""Customer Request Another Date Delivery"" but no body contact me till 4th Nov. 2014.I call to call center they update us don't mind this comment my complain department will call & deliver the parcel. But till today I not receive any call from Gati complain department. They are not serious in customer complain. Now my concern is how AMOZON is working with such kind of company how your company will give the best services to the Indian market. I am customer of flipcart. I try first time AMOZON but my experience is very bad. So, I feel you are very serious online commerce in India so, I expect proper answer from your side. Warm regard Bhagwati Dhandharia +91 [protected]

this is regarding ORDER #[protected]. i ordered this package from amazon.in. they said it would be delivered i two parts one on 31/10, other on 1/11.i have not received any of them.when contacted they customer service even they could not tell where the package is and when it will be delivered. i also received a sms saying that my package will be delivered on 3/11/14, on the same day in the evening they again massaged me saying delivery was delayed as per my request.but no one made any contact with me. on 6/11/14 i also received an e mail from amazon saying the package will be delivered today.but upto 8.40 pm it was not delivered.

Dear Sir/Madam, I did place the order (Order #[protected] on October 21, 2014 and the delivery timeline was due by November 5, 2014. However the order got delayed and post initiation from my end (consumer) the Customer Care executive failed to justify the reason and update the revised order delivery date. Initiated a second communication on the successive date and was again fooled by your Customer Care executive since the delivery timeline was not confirmed and no follow-up was done. Since both o[censored]s have a corporate background we understand the importance of customer service in the competitive market. This is sheer negligence on your part and would lead to negative WOM. Would sincerely look forward for confirming the expedited timeline for my order number shared and proper compensation tangible terms (as a part of penalty) for not preconfirming/conveying the ddelay in parcel delivery. Regards, Siddharth

I HAVE ORDERED A NIKE DEO COMBO (CONSISTING OF 3 NIKE DEODRANTS) ON 21ST OCTOBER 2014. I RECEIVED A MESSAGE FROM AMAZON.COM STATING THAT MY ORDER WILL BE DELIVERED ON OR BEFORE 30TH OCTOBER 2014. HOWEVER I HAVE NOT RECEIVED MY PACKAGE TILL DATE. I TRIED TO CONTACT THE LOCAL SUPPLIERS OF THE AREA BUT IN VAIN. THIS WAS MY FIRST TRANSACTION WITH AMAZON.COM AND I MUST SAY THAT AFTER THIS, PERSONALLY I WILL TELL ALL MY FRIENDS AND RELATIVES NOT TO TRANSACT WITH AMAZON.COM. DELIVERY SYSTEM OF YOUR COMPANY IS PATHETIC AND I WILL NOT DO ANY TRANSACTIONS WITH YOU IN FUTURE. ANUPAM RAI 510/1/5 NEW HYDERABAD, IN FRONT OF MOTILAL SCHOOL, LUCKNOW, UTTAR PRADESH. PINCODE-226007 MOB-[protected] [protected]@yahoo.com

i had ordered a phone on amazon.in on 22nd oct 2014(order no[protected]. the estimated delivery date is on 28 oct 2014.but the phone not delivered yet. i paid money using my debit card. amazon.in tracking shows that the package arrived to gati courier facility on 1st nov 2014. in the gati site it is mentioned the assured delivery date as 3rd nov 2014. but still product is not delivered. at this situation i cannot cancel my order because amazon will refund amount only after get their package to them . so please take legal action on those two amazon.in, gati courier. they are cheating people by taking money.please take necessary actions or solving my problem. 14 days completed by today, i had called amazon.in 10 times, every time i call they are saying that your problem is escalated. you will get the order delivery by today or tomorrow. but not improvement had taken place. still my package is in transit. Please help me by taking legal actions on them

i have ordered a copper jar worth rs680. i have paid the amount using hdfc credit card on 21st october 2014. however i have cancelled the order due to a better deal i found in the amazon itself. the refund of the rs680 has not been done and it has been a long time since i have been waiting. kindly refund the money asap. these are the order details : Order #[protected] item name: Pure Copper Jug with Lid Handmade Indian Copper Utensils for Ayurveda Healing Sold by: Prisha India

Dear Team, I have ordered a Prestige PWG 03 200-Watt Wet Grinder on 23-Oct-2014 through Amazon.co.in (India site) and the very next day the seller has shipped the product through Amazon Transport services. The product was supposed to deliver on 27-Oct-2014 that is the esteemed delivery date that max they take time to deliver the product to the customer, however I haven't received the product, nor any mail confirmation or reason for the delay of delivery of the product. I have called 5 times since 27-Oct-2014 and spoke to the following Customer Service number agents (Ankith, Venkat, Latha & George) till date. I am sick and tired dealing with Amazon team, they haven't delivered the product to me where in the product is in Hyderabad itself. Whenever I call them they have given an assurance that the product will be delivered by end of the day that i made a call. However till date i.e, , until 05-Nov-2014 till date I haven't received the product and it is still with the Amazon Transport team. There is no proper response from the company and they are cheating people by taking money and not delivering the product. I am tired dealing with this site, hence approached you guys to take legal action against this company. Please find the attached pic for proof of non deliverance that occurred till date. Regards, Hema Sapasetty Ph # [protected]

i bought an amazon kindle paperwhite for Rs.11, 999 which was under try and buy scheme and amazon was supposed to refund full amount in case of return within the time specified. i got the unit by cash on delivery (COD) and just within a week i requested amazon that i want to return it, they deputed some courier company and took back the same from me. amazon was duly aware of all the happenings as i have chatted more than half century times and many emails exchanged. sometimes they fully assured early refund, and sometimes they clearly denied it. it has been 3-4 months now and i am extremely puzzled by all the scenario and mis-management of amazon. help me. A BIG THANK IN ADVANCE. Order no.order #[protected]. short details are as follows in the attached image which is showing that refund is complete. why i have not got my money is not clear.

I have ordered 2 metal mobile covers. I have received it delayed by 1` week and in damaged condition. I have informed to Amazon but they are not ready to collect it back and refund. Order #[protected] Thanking You Vishnu Patel

Hi Amazon, I am not sure what type of service you are giving. I had order a Laser printer on 14th October 2014 (Order #[protected]. The expected deliver date was 30 October. Its 4 day after expected deliver date, still yet to be receive the item. It is business material and I loosing money because lots of my work pending for this. I have contacted customer care over phone and chat, one answer sorry for the delay we will be delivering within 24-48 hour. Seem there is no 24-48 hour for you guys. I never seen this type of fake service in my life.Highly Disappointed with the service you are giving. You shouldn't do like this.

Sir, I ordered Apple MacBook Air 13-inch Laptop - MD761HN/B (basic price 86, 900) on 7th October, 2014. My account in Amazon.in clearly states that I ordered MD761HN/B, the bill clearly states that I ordered and paid for MD761HN/B but the product I received was MD711HN/B (basic price 65, 900). Due to Diwali discounts on this product I paid Rs.68, 745 for MD761HN/B (clearly mentioned in the bill invoice) and placed the order through DINO DEALS (www.amazon.in/shops/A14GT5K3GRC8LT). Like any average Indian I trusted Amazon( a billion dollar American company) to give me a good, new and exact product that I ordered. But I feel cheated that I received a product which is Rs. 21, 000 cheaper than what I paid for. When I asked Amazon support chat representative to give what I ordered, he blankly said that we have a return policy of 14 days and after that we don't care. More than half of the India cannot distinguish between these 2 products as name wise only 1 alphabet is different (761 and 711, rest are same) and the screen same it looks pretty same to an untrained eye. Thus I could not make a difference, I just trusted the Delivery and quality assurance department of Amazon to deliver what was asked from them. Sir, I ask the government, are these companies doing any audit of what they deliver ? I fear that they are looting most of their clients, maybe even changing products(as in my case) or probably selling fake stuff !!! I think government need to heavily fine them if more cases like me are found. maybe it's a nexus between the sellers and employees of Amazon or Amazon itself, to make profit. I hope I will be given justice as I paid for what I ordered (in full and on time), and I trusted Amazon to give the product I ordered. Please contact me for any details or supporting documents that you need. Our PM, Mr. Narendra Modi, promised us a corruption free India and it's sad to see that such big firms are looting innocent Indians of their hard earned money and are bold enough not to care. I plan to take this incident to any level it takes and want to involve media to let other Indian's know of the wolves in the market ready to eat them. Attached screen shot of: 1) My invoice from Amazon stating that i ordered MD761HN/B and I paid for it 2) Internet page screenshot showing base price of apple laptop MD761HN/B 3) Internet page screenshot showing base price of apple laptop MD711HN/B 4) Screenshot of product details on laptop box Shivendra [protected]