Amazon India Complaints & Reviews

One of the most pathetic online purchase site i have ever experienced. I have placed an order on 18th Oct (Order #[protected]. Given an additional payment of 49 Rs for guaranteed delivery within 2 business days (as they say on site) but still i havent got my order inspite its being the 14th day. Used to get calls from customer care and each time they assure to deliver the item within 2 days but nothing other than asssurance till date. Should Government of India allow these companies to do business. Searched whole page of Amazon India but no good review written on the website for their deliverables. When clicking on the cancel order button the site asks me to return the item which was never received. WOWW... All thanks to their business team. WTF. Guys i sincerely wont recommend anyone for believing in fake statements written on the website. Thanks Amazon for your wonderful service.

I ordered a Toshiba Canvio Simple 1 TB hard drive on 12th of October and at the time of purchase it was shown that 4-6 days for delivery and later after the purchase the delivery date moved to 27th October. On 21st October I got a message that my product is out for delivery and I waited for the courier guy to come. Evening I got a message from Amazon that it didn't deliver because nobody was there at home, this was blatant lie because the courier guy didn't visit my home or reached me out on phone.On 22nd I ordered a 8GB memory card again and the delivery date was 28th of October.I contacted Amazon regarding the false message and they assured me that they shall deliver it on 25th October.I waited and delivery didn't happen, again I called Amazon and asked me to wait till 27th.I request them to cancel the product and give my money back.They assured me that it will be delivered with in that day and they have escalated the case and review is going on.I didn't receive product on 27th and when I asked about returning my money they said that they can't do it until product is delivered to me. I asked them to compensate me and they offered me Rs100 gift Card.I rejected it and asked them to give the product tomorrow they promised the same again.The memory card delivery guy didn't deliver the product because he didn't have time and promised that will do it on Thursday.On Thursday I escalated this again and they promised that both product shall be delivered on Friday 31st.Mean while I enquired about compensation they told me that they shall do it after delivery. On Friday they again sent me out me an message and asked me to wait, I waited and when I checked with the courier guy, he bluntly told me that he cant come today, shall come tomorrow. I escalated this again and they are not ready to refund my money quickly and telling me that it may take 10 days to refund the money and again asked about the compensation again RS.100 card came in to picture. Kindly help me to get justice and teach lesson to this bogus company. Regards, Girish

I had ordered Lenovo s850 from amazon.in on 21st October 2014. I was promised delivery by 29th October. However no information regarding delivery was being displayed in my account. When i contacted the customer service center through chat, they told me that delivery would reach within a day. Well, It dint. When i talked to the service manager "Rajesh" he told me that delivery will be at your doorstep by 1st morning. When i made a call on 31st October at amazon "Redish" told me that delivery will arrive on 5th November. It was a prepaid - gift order. I have been played around by amazon.in. The company gives reasons such as "we cant establish contact with courier service" . Amazon.in has its own courier service. This site is making a fool of indian customers.My money is too not being refunded.

I have ordered a product (External hard disk) from amazon on 10th Oct 2014 in festival offer, company has given me a delivery date of 15 Oct 2014. Product was not delivered until 16 Oct 2014. When contacted on 17 Oct 2014 with customer care about delivery, they promised on next day. But did not receive. This happened every day till 22 Oct 2014, every day I called they said next day. The product never reached me till 25 Oct 2014 and also there is no proper action taken towards customer complaints. Yet the product was not delivered also on 25th Oct 2014 product was sent back to seller with out any proper reason behind why it was not delivered.

I had ordered a Casserole Set on 12th Oct on Amazon.in. The delivery was to be made by Magickart.in. The delivery date was promised to be between 17-22 Oct. However, I was not contacted by Amazon India/Magickart even 4-5 days after that. I kept checking my order online and it had no progress. Then I contacted them two times after which I received an email on 28th Oct from Magickart that they will not be able to deliver my order and will process the refund. I am really disappointed with the service of both Amazon India and Magickart.

Ordered a Cannon SX510 on 11th of Oct, expected date of delivery 20th October.. I started following up with the customer service from 24th, and they just kept on telling that they understand, and the order would be delivered in the next 2 days, I tried following up with ARAMEX (the courier company), nobody did anything to solve the issue, just tried to put the case on next day. Out of my surprise the courier people asked me to pick up my courier from their warehouse, and the Amazon customer case executive tried to intimidate me by saying "Do you have any idea what I could do". Every morning I get a text telling that the order is our for delivery, and in the evening I get a text that I was not available to receive the item, although no delivery attempts were made by ARAMEX. I got this message 3 days in a row. Finally 29th I cancelled the order. Lets see how long would it take for the refund to happen. A big NO NO to Amazon from now on, very bad customer support, packaging is really pathetic, and delivery .. I suppose that's out of question. These people just make fool of customers and never deliver the item. I don't know how long I would have to wait for the Refund..

I had placed an order of HTC DESIRE 516 (order no:[protected]at amazon on 14th October 2014. Subsequently I had paid for the same using hdfc bank debit card. I was told that between 25th and 29th of October (Wednesday), I would receive the product. Till now i have not received the product .On 29th I called at customer care, I was told that by end of 29th of October I would receive the same. Again I contacted with the customer care at 30th October, same thing was told to me that I would receive the product by EOD. Due to the delay of delivery I have faced many personal problems, which I don’t want to share here. At this circumstance I would expect the delivery at earliest .Would I not be compensated for the delay of the delivery? Thanks, Biplob

I ORDERED FOR Olympus LI-42B Li-Ion Rechargeable Battery WITH ORDER NUMBER #[protected]. ON 6 SEPTEMBER 2014.THE DELIVERY DATE WAS 24 SEPTEMBER 2014 TO 6 OCTOBER 2014 BUT TILL DATE I HAVE NOT RECEIVED MY ORDER. I CALLED THE CUSTOMER CARE AGENTS TWO TIMES AND I WAS TOLD THAT I WILL GET A CALL WITHIN 48 HOURS BUT IN BOTH OCCASIONS I DID'NT RECEIVE ANY CALL.

We have received EMPTY PACKET (Order ID[protected]). The Details is as follows:- 1. Rupa Frontline Men's Cotton Brief:- Out of two Packets, one was Empty. 2. Rupa Frontline Men's Cotton Vest (Xing RN-White-90):- Only One piece has received. Also its MRP is Rs. 94/- Only. 3. Rupa Frontline Men's cotton Vest (Frontline RN-White 85):- OK 4. Rupa Hunk Men's Cotton Vest (8011-Grey and Black-90) - Empty Packet has received. 5. Rupa Frontline Men's Cotton Vests (Pack of 2)(Frontline-2Pcs.Pack-White1-90):- Only One has received.

Hi, I had placed an order on Amazon.in (dated 06/10/2014) via GoPaisa.com where the special cashback rate of 7.5% on electronics was given on that day. But the transaction is not tracked till date! The order is successfully completed and delivered to me. I had filed a missing cashback claim with Gopaisa but it is now declined. I had followed all instructions as mentioned on their website. I didn't even use any coupon/store credits while placing the order. The order was worth Rs 23000 and so the Cash back was huge in this case (Rs 1725 to be precise). This may be the reason they are not willing to give it to me. They are making lame excuses now such as "Amazon doesn't accept missing cashback claims". But if Amazon doesn't accept missing cashback claims then why have they featured them on their website?? GoPaisa is just advertising big cashback offers only to dupe customers !! This is very unfair practice on their part. Guys beware of such gimmicks and instead try other sites such as Payback.in and CashKaro. They are much better! Ankit

Regret to say that consignment bearing number C56392233 containing Prestige Delux Mini Induction cooker has not yet been delivered and no body picks up telephone either at their Bangalore or Patna Office. It was due for delivery on 28th October 2014. Really very poor customer service. ANIL KUMAR SINHA FLAT NO 1/C NISTHA RESIDENCY ANANDPURI WEST BORING CANAL ROAD PATNA 800 001 CONTACT NUMBER [protected] /[protected]

I have ordered a Philips QT4000/15 Trimmer from Amazon India on 13th of October and was told the item will be delivered by 22nd of October 14 but its 30th of Oct and the item is still yet to be delivered. Please look into this matter. Shibli Shabaz [protected]

I have been victim of mis-statement made by Amazon India on its platform. In order to lure customers in the name of heavy discounts on books the company has been stating inflated original prices to show deep discounts. The fact of the matter is that the original price of the book(s) is much less. Thus a customer is waylaid into buying products under the impression that he is getting a very high discount. Had the correct price been informed...

I ordered Prestige induction cooktop during diwali sale.I received tampered package and hence it was returned. Now they are telling me that i will have to make a fresh order. Without any fault of mine, why should i pay the higher price when i took out time and made the effort of booking it during diwali sale????

On 9th oct 2014 I have ordered an induction cooker on amzon.in . The promised delivery date was 21st ict 2014. They shipped the product on 13th oct which was supposed to be delivered on 16th oct. Courier tracking number is[protected]. It is not been delivered till now. Since 21st oct daily I am contacting amazon. Everyday they are giving me new excuses and assure me same day or next day delivery.

i paid 17945 by cash on delivery but i received no item empty box only having adapter and headphones. i contacteduthem they said we initiated a refund for this and i received a confirmation mail regarding this issue. but the refund crossed the due date and there is no response from that company kindly please help me to get back my money

I made a purchase of an artificial flower in Jute Sack on 12th Oct by payment through Debit card and that item was to be delivered in next 7-8 days. Later as per there convenience they scheduled the delivery to 28th Oct 2014. On 28th Oct I received SMS and e-mail that the article is delivered to me. I immediately made complain to the Amazon that the same are not delivered to me. In response they come up with the solution of returning my Money Back. Here is the real clutch, I have received another item 2 days back out of my purchases done on 12th Oct and that was an Ceramic Vase, It was completely damaged ( Damaged to that extent that I cannot make out, is it the same item which I ordered or just ceramic waste) they refunded me my money for the damaged goods. Very innovative Ideas to hide their incapability to provide the goods sold online ( through a picture to as many customers as they want), as compare to Flipkart which came upfront and solicited to pardon there mistake. I am a middle class Indian and I recently dared to make online buy and now I understand why guys are afraid of such transactions. Diwali has gone I have not received my goods rather after 20 days I am offered to take my money refund.

Dear All, I have order a 1 of Bikanervala Magpie German Steel Designer Wall Clock Model Football [ASIN: B00KBU2DPO] from amazone in 7th oct and pay through net banking. Order id Order ID[protected].In the mean time, i have tried to lodge complain in amazone but i am not getting any satisfactory response from their site. Kindly Look into the matter. Thanks Anshuman Hazarika [protected]

I had purchased mobile on 17th October and the estimated delivery date was 24th October. Every time i call the customer service they tell within 24 to 48 hours the product will be delivered. Today they told it will take 3 days more or order again by paying the current price. I believe after 3 days they will again say another 24 hours and will make us wait. Will the product be delivered or not, i don' know and don't know what to do? Please suggest something.

Hi there ! Order ID #:[protected] Amazon didn't deliver My Product on Time and changed the delivery date twice. I didn't request them for rescheduling but the message shown they are saying that :- "The customer requested the appointment to be rescheduled". When I tried to contact there support team they are saying that due to festive season and elections in mumbai it is delayed . But both of them are completed. Still I didn't receive my product. I have attached snapshot I.E. Emails received from Amazon .