Amazon India Complaints & Reviews

We have received EMPTY PACKET (Order ID[protected]). The Details is as follows:- 1. Rupa Frontline Men's Cotton Brief:- Out of two Packets, one was Empty. 2. Rupa Frontline Men's Cotton Vest (Xing RN-White-90):- Only One piece has received. Also its MRP is Rs. 94/- Only. 3. Rupa Frontline Men's cotton Vest (Frontline RN-White 85):- OK 4. Rupa Hunk Men's Cotton Vest (8011-Grey and Black-90) - Empty Packet has received. 5. Rupa Frontline Men's Cotton Vests (Pack of 2)(Frontline-2Pcs.Pack-White1-90):- Only One has received.

Aug 14, 2020

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Address: Kolkata, West Bengal

Hi, I had placed an order on Amazon.in (dated 06/10/2014) via GoPaisa.com where the special cashback rate of 7.5% on electronics was given on that day. But the transaction is not tracked till date! The order is successfully completed and delivered to me. I had filed a missing cashback claim with Gopaisa but it is now declined. I had followed all instructions as mentioned on their website. I didn't even use any coupon/store credits while placing the order. The order was worth Rs 23000 and so the Cash back was huge in this case (Rs 1725 to be precise). This may be the reason they are not willing to give it to me. They are making lame excuses now such as "Amazon doesn't accept missing cashback claims". But if Amazon doesn't accept missing cashback claims then why have they featured them on their website?? GoPaisa is just advertising big cashback offers only to dupe customers !! This is very unfair practice on their part. Guys beware of such gimmicks and instead try other sites such as Payback.in and CashKaro. They are much better! Ankit

Aug 14, 2020

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Address: Patna, Bihar

Regret to say that consignment bearing number C56392233 containing Prestige Delux Mini Induction cooker has not yet been delivered and no body picks up telephone either at their Bangalore or Patna Office. It was due for delivery on 28th October 2014. Really very poor customer service. ANIL KUMAR SINHA FLAT NO 1/C NISTHA RESIDENCY ANANDPURI WEST BORING CANAL ROAD PATNA 800 001 CONTACT NUMBER [protected] /[protected]

Aug 14, 2020

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Address: Kolkata, West Bengal

I have ordered a Philips QT4000/15 Trimmer from Amazon India on 13th of October and was told the item will be delivered by 22nd of October 14 but its 30th of Oct and the item is still yet to be delivered. Please look into this matter. Shibli Shabaz [protected]

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shiblishabaz

from Kolkata, West Bengal

Oct 29, 2014

Amazon.in order is (#[protected]

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Address: New Delhi, Delhi

I have been victim of mis-statement made by Amazon India on its platform. In order to lure customers in the name of heavy discounts on books the company has been stating inflated original prices to show deep discounts. The fact of the matter is that the original price of the book(s) is much less. Thus a customer is waylaid into buying products under the impression that he is getting a very high discount. Had the correct price been informed...

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Address: New Delhi, Delhi

I ordered Prestige induction cooktop during diwali sale.I received tampered package and hence it was returned. Now they are telling me that i will have to make a fresh order. Without any fault of mine, why should i pay the higher price when i took out time and made the effort of booking it during diwali sale????

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Address: Jabalpur, Madhya Pradesh

On 9th oct 2014 I have ordered an induction cooker on amzon.in . The promised delivery date was 21st ict 2014. They shipped the product on 13th oct which was supposed to be delivered on 16th oct. Courier tracking number is[protected]. It is not been delivered till now. Since 21st oct daily I am contacting amazon. Everyday they are giving me new excuses and assure me same day or next day delivery.

Complaint marked as Resolved

Order was delivered on 29th oct 2014 evening. But it caused great inconvenience to me. Never expected such level of services from amazon.

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kishor victor

from Gurgaon, Haryana

Nov 8, 2014

Sir I order Oct 2 nokia Lumia screen guard till I not recevied order no[protected] so plz tell me when get it.

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Address: Chennai, Tamil Nadu

i paid 17945 by cash on delivery but i received no item empty box only having adapter and headphones. i contacteduthem they said we initiated a refund for this and i received a confirmation mail regarding this issue. but the refund crossed the due date and there is no response from that company kindly please help me to get back my money

Aug 14, 2020

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azharsalam88

from Harihar, Karnataka

Oct 28, 2014

bad services

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Address: Gautam Buddh Nagar, Uttar Pradesh

I made a purchase of an artificial flower in Jute Sack on 12th Oct by payment through Debit card and that item was to be delivered in next 7-8 days. Later as per there convenience they scheduled the delivery to 28th Oct 2014. On 28th Oct I received SMS and e-mail that the article is delivered to me. I immediately made complain to the Amazon that the same are not delivered to me. In response they come up with the solution of returning my Money Back. Here is the real clutch, I have received another item 2 days back out of my purchases done on 12th Oct and that was an Ceramic Vase, It was completely damaged ( Damaged to that extent that I cannot make out, is it the same item which I ordered or just ceramic waste) they refunded me my money for the damaged goods. Very innovative Ideas to hide their incapability to provide the goods sold online ( through a picture to as many customers as they want), as compare to Flipkart which came upfront and solicited to pardon there mistake. I am a middle class Indian and I recently dared to make online buy and now I understand why guys are afraid of such transactions. Diwali has gone I have not received my goods rather after 20 days I am offered to take my money refund.

Aug 14, 2020

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Address: Kamrup Metropolitan, Assam

Dear All, I have order a 1 of Bikanervala Magpie German Steel Designer Wall Clock Model Football [ASIN: B00KBU2DPO] from amazone in 7th oct and pay through net banking. Order id Order ID[protected].In the mean time, i have tried to lodge complain in amazone but i am not getting any satisfactory response from their site. Kindly Look into the matter. Thanks Anshuman Hazarika [protected]

+1 photos

Aug 14, 2020

Complaint marked as Resolved

Amazon India customer support has been notified about the posted complaint.

Nov 03, 2014

Updated by Anshumanxhazarika Till now no any communication at their end. They do not even bother to update the status

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Bharath Jeeva

from Delhi, Delhi

Dec 17, 2014

from my experience, Refund from AMAZON wont come, don't waste your time

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Address: Bangalore, Karnataka

I had purchased mobile on 17th October and the estimated delivery date was 24th October. Every time i call the customer service they tell within 24 to 48 hours the product will be delivered. Today they told it will take 3 days more or order again by paying the current price. I believe after 3 days they will again say another 24 hours and will make us wait. Will the product be delivered or not, i don' know and don't know what to do? Please suggest something.

+1 photos

Aug 14, 2020

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Address: Hyderabad, Andhra Pradesh

Hi there ! Order ID #:[protected] Amazon didn't deliver My Product on Time and changed the delivery date twice. I didn't request them for rescheduling but the message shown they are saying that :- "The customer requested the appointment to be rescheduled". When I tried to contact there support team they are saying that due to festive season and elections in mumbai it is delayed . But both of them are completed. Still I didn't receive my product. I have attached snapshot I.E. Emails received from Amazon .

+3 photos

Aug 14, 2020

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sathish.racherla

from Delhi, Delhi

Oct 28, 2014

Worst service

Didn't deliver My Product on Time and changed the delivery date twice. - Comment #2073479 - Image #0

Didn't deliver My Product on Time and changed the delivery date twice. - Comment #2073479 - Image #1

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sathish.racherla

from Delhi, Delhi

Oct 28, 2014

Please view the snapshots as proof

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nithin10101010

May 20, 2016

Amazon India — issue in one plus one

I bought one plus one 3 months back, Now power button is not working in proper condition, its giving trouble everytime..i cnt open once its screen gets lock..plz i need help..

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A

Ann Round

Jun 13, 2016

charge on my master card in the amount $189.75

9/11 M 554386LE006NDVFRM Please tell me what this charge is for as I have no record of charges this amount to Amazon account, M D "Ronnie" Round

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kumarbarc

from Mumbai, Maharashtra

Jun 14, 2016

DELIVERY OF EMPTY MOBILE BOX

I ordered mobile phone on Amazon.in (order number:[protected] and made full payment. They delivered empty mobile box and now they are not responding.

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Address: Mumbai City, Maharashtra

I had ordered a product from Amazon.in. When the product got delivered, I did not like it and decided to return it. I thought that it will not be a problem since they advertise so much of their easy returns. But to my suprise, when I asked them to return the item, then they told me that a third party seller was involved in the transaction and that I will need to contact him for the return. I could not even imagine that such a big site which claims for easy buying and returns would have such complexities involved and they would drag the customers into it also. I did not end here, when I contacted the seller, he refused to return the item. Then I again contacted Amazon, and they asked me to raise some A-Z guarantee claim, which I did. After a while, they replied saying that the seller has agreed to provide refund but I'll have the myself ship the item! Now, look at their double standards. They advertise here and there that they provide 'pickups' for returns and here they tell me to 'ship' the item myslef, that to to a third party seller. I obviously denied. Why should I, as an individual, who is neither a retailer/seller take the responsibility of shipping such a huge item? There are other sites which arrange pickups within minutes. They still are struggling to arrange a pickup and I have'nt recived my refund.

+1 photos

Aug 13, 2020

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Address: Mumbai City, Maharashtra

Dear Sir, i had order the mobile phone on amazon on 21.09.14 and the delivery date was 27.09.14 sir i had not receives the product till now, i had spoke with the executive als they also sad that the product will get delivered today but the product is not delivered.This is the worst service i am receiving from the amazon no proper response and no proper follow up with their team. please take the matter in serious and take the action as soon as possible. thanking you

+1 photos

Aug 14, 2020

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ashwin karnam

from Gorakhpur, Uttar Pradesh

Oct 27, 2014

worst service from amazon

product not delivered - Comment #2073137 - Image #0

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rahulghosal

Oct 28, 2014

Hi
I have ordered one product through Amazon India on 13th OCt 2014.As per their promise date i was suppose to
receive my product on 24th OCt 2014 but last 6 days i have been calling Amazon customer care they are only giving assurance saying it will reach same day.. I am fed up and frustrated and chitted by Amazon.. Pls suggest what shall i do?

Regards
Rahul
[protected]

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piyush.yadav

from Noida, Uttar Pradesh

Oct 29, 2014

I ordered a "ihave ia[protected]mah powerbank" on 6th October 2014 worth Rs.799, ORDER #[protected]. I chose Cash On Delivery as payment option after repeated decline of payment via my debit card. In this process, my delivery address was incorrectly selected. On the same day I contacted their customer service regarding this asked them if delivery address could be changed. They assured me that they would change the address and it would be delivered at the new address. However on 9th October, the product was delivered to the old address and refused due to payment refused. I again contacted the customer service and they again said that they will get it fixed. But the next day, again same thing happened. I talked to customer service twice more and each time they said that they will get the product delivered but now it has been returned to Amazon's fulfillment center. And now they are refusing to deliver the product. Also, they sent me a gift card worth Rs. 464 saying the product was available for Rs. 1263 and they would compensate for the price differential. But when I tried to order it, the Cash On Delivery option was not available and my debit card(HSBC) was again refused although the same debit card(HSBC) works with every other online retailer. When I again tried to order the product it showed the price as Rs. 3999. When I contacted the customer service, they did not reply. This is complete fraud. First of all, if they couldn't get the product delivered at the new address, they should've told me straight away so that I could've made some other arrangements to receive the product but they kept on lying. Then they send me an offer to compensate for it, which I can't avail. I request strict action against this practice of duping the customers so that an example can be set against cheating the customers.

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G

Ganesh Savle

from Mandal, Gujarat

Nov 11, 2014

Please see below details
Dispatched
Delivery estimate: Monday 10 November 2014

Status:Out for delivery
Ship Carrier Amazon Transportation Services
Tracking ID:[protected]
Latest Event:Bhopal
Out for delivery - 11 November 2014 10:40:42 AM

After many discussions with Customer care they will only give an assurance to me, nobody able to contact the courier service even they are not able to provide me the courier number, this is very very bad.

Still delivery is pending. I will never recommend anyone to shop on Amazon India.

SMS Alerts:

Your package is currently not eligible for SMS Alerts. Only Amazon fulfilled packages are currently eligible.

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S

sanjayduttpandey

from Srinagar, Jammu and Kashmir

Feb 17, 2015

I have booked computer monitor through amazon on 3 feb .delivery due Date was 16 feb . And i have not got order yet . I have contacted amazon customer care four time. but they are misleading me by providing wrong information. i have contacted india post which is courier companY fOr said package and as It is govt organisation hence no reply from there side. Please provide me my order.as it is turning Into a hell of a servicE From amazon. Regards Sanjay dutt pandey ([protected]) e mail. Through which i have booked my order is [protected]@live.com and please tell me amazon Policy iF Shipment not delivered in time

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S

Sridhar Pani

from Delhi, Delhi

Feb 21, 2015

My name is Sridhar Pani
On [12-Feb-2015] I placed the order with for [Fila Men's Eagle Rubber Hawaii Thong Sandals], for which I paid in advance. The my product has still not been delivered
I Have contact amazon.in customer executive on 20-Feb-2015 by time 2.02pm to 2.42pmThe customer executive Name:Siva &amp; Sagar has promised me that my product will be delivered by 20-Feb-2015.
But my product still not been delivered
[Order number:[protected]]
FedExhttp://www.fedex.com/in/index.html
[Tracking number:[protected] ]

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R

Radheraman

from Hyderabad, Telangana

Mar 11, 2015

I have parches shoes order no[protected], not delivered, When I am tracking the product is not their (mention address) Tracking ID -AW[protected]IN.

Radheraman
[protected]

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Radheraman

from Hyderabad, Telangana

Mar 12, 2015

I have not recived order no #[protected] after 20days

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Naveen Potturi

from Hampi, Karnataka

May 13, 2015

I have ordered Principles of Power Systems book on[protected] on sunday.It is dispatched but not delivered till now.the tracking details are

Carrier:
Blue Dart

Tracking #:
[protected]
Order #:
[protected]
So please take this complaint and deliver me quickly.
Thank you.

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B

bharu111

from Hyderabad, Telangana

May 21, 2015

I ordered Yu Yurekha mobile phone on 6th May at Amazon website. My order no is[protected]. When i track my order it is showing that package could not be delivered contact amazon for next steps. The package held by courier on 15th May in Narasapur which is 25km far from my Penugoda village(Billing address). But, till now my package is not delivered. I called customer care 3 times and also send an e-mail to resolve my problem. But, till now no action initiated. Please resolve my problem immediateky and make sure that my packge should be delivered without any delay.

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A

ARVIND BAJOLIYA

from Jabalpur, Madhya Pradesh

Jun 2, 2015

I have ordered product Order ID[protected] Mrig Women Faux Georgette Salwar Suit Dress Material (El30010 _Biege And Blue _Free Size) but i haven't got it till now. Order delivery date was 09 may.Today is 2 june. Please do the needful as on urgently.

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A

ARVIND BAJOLIYA

from Jabalpur, Madhya Pradesh

Jun 3, 2015

Dear Sir,

I have ordered on 09-may-15 and my order id is Order#[protected] and
Mrig Women Faux Georgette Salwar Suit Dress Material (El30010 _Biege And Blue _Free Size)
Dispatched
Dispatch estimate: Thursday 14 May 2015 - Friday 15 May 2015
Delivery estimate: Saturday 16 May 2015 - Wednesday 20 May 2015
Today is 3-june-15, still not delivered please do the needful.

Regards
Anil Tripathi
Mob-[protected]

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A

ArpanC

from Delhi, Delhi

Oct 6, 2015

I have ordered laptop Lenovo U41 worth Rs.50, 490 on 19th September 2015 [ORDER #[protected]] . I was supposed to receive it by 23rd September 2015 - 26th September 2015. The laptop did not come. I checked the status. It is stuck in transit in Delhi location . The courier service is Amazon Transportation Services [Tracking #:[protected]].

After numerous calls after 26th September, Customer Services suggested me to raise A-to-Z Guaratee Claim on 29th Sep 2015.
So far not refunded amount or laptop has come. The tracking update is stuck to same position.

On 30th Sep 2015, I have received the mail from Amazon that they have contacted the seller and here is the claim status update - Claim Status: Thank you for providing us with the return tracking information. The seller will reimburse you directly. If you are do not receive an update within five working days, please contact us so that we may take further action. But the seller did not contact me. I am really frustrated. I have tried to contact seller and amazon customer services, Noone has refunded my money yet. It is very frustrating.

Arpan Chakraborty
Mob : [protected]

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R

ramanadhan

from Ernakulam, Kerala

May 23, 2016

Amazon India — Non sending of the ordered item

I purchased L'Oreal Excellence Cream 8 medium blonde 1 no. by paying Rs. 1677.93 + delivery charges on 5/5/2016. along with shadez permanent Hair color cream golden blonde 3 no.s . But the LO Real product has not reached till now. Courier ICC WORLD WIDE, Tracking 10023-A101338

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A

Ashish Ruhil

from Bengaluru, Karnataka

May 26, 2016

NIKE STRIKE FOOTBALL PROBLEM

Sir a defective piece of NIKE football has been sent to me. AIR IS NOT FEELING IN IT. AIR COMES OUT AUTOMATICALLY. Please Replace the ball. Order no.[protected] FROM RAJIV RUHOL

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Address: Mysore, Karnataka

Hi, I have purchased a Lenovo A536 (White) from Amazon on 15th October. I was notified that the order will be delivered on or before 27th October. It is 27th and I have neither received my order nor have I been intimated of the reason for delay or a revised date of delivery. When I checked the Aramex website, I found out that the consignment details are not valid and the tracking no.is invalid. I have no idea what is happening with amazon, for over 10 days now. Upon calling the Amazon Customer Service dept., I was told that my complaint has been escalated and that they cant assure the date of delivery. It has been over 2 days and I am yet to receive a call as promised. My order ID[protected] Kindly make sure that i receive a compensation on this order for their delay of product.. Regards, Abhishek.S

Aug 13, 2020

Complaint marked as Resolved

Amazon India customer support has been notified about the posted complaint.

Oct 28, 2014

Updated by Abhisheks.285 Hi, I have purchased a Lenovo A536 (White) from Amazon on 15th October. I was notified that the order will be delivered on or before 27th October. It is 27th and I have neither received my order nor have I been intimated of the reason for delay or a revised date of delivery. When I checked the Aramex website, I found out that the consignment details are not valid and the tracking no.is invalid. I have no idea what is happening with amazon, for over 10 days now. Upon calling the Amazon Customer Service dept., I was told that my complaint has been escalated and that they cant assure the date of delivery. It has been over 2 days and I am yet to receive a call as promised. My order ID[protected] Kindly make sure that i receive a compensation on this order for their delay of product.. Regards, Abhishek.S

Oct 30, 2014

Updated by Abhisheks.285 Hi, I have purchased a Lenovo A536 (White) from Amazon on 15th October. I
was notified that the order will be delivered on or before 27th
October. It is 30thth and I have neither received my order nor have I been
intimated of the reason for delay or a revised date of delivery. When I
checked the Aramex website, I found out that the consignment details
are not valid and the tracking no.is invalid. I have no idea what is
happening with amazon, for over 15 days now. Upon calling the Amazon
Customer Service dept., I was told that my complaint has been escalated
and that they cant assure the date of delivery. It has been over 6 days
and I am yet to receive a call as promised. My order ID
[protected] Kindly make sure that i receive the product and a compensation of 50% on
this order for their delay of product.. Regards, Abhishek.S

Nov 03, 2014

Updated by Abhisheks.285 Hi, I have purchased a Lenovo A536 (White) from Amazon on 15th October. I
was notified that the order will be delivered on or before 27th
October. It is 3rd november and I have neither received my order nor have I been
intimated of the reason for delay or a revised date of delivery. When I
checked the Aramex website, I found out that the consignment details
are not valid and the tracking no.is invalid. I have no idea what is
happening with amazon, for over 15 days now. Upon calling the Amazon
Customer Service dept., I was told that my complaint has been escalated
and that they cant assure the date of delivery. It has been over 9 days
and I am yet to receive a call as promised. My order ID
[protected] Kindly make sure that i receive the product and a compensation of 50% on
this order for their delay of product.. Regards, Abhishek.S

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Address: Aizawl, Mizoram

I had purchase Britex ananlogue watch from Amazon.com with order no.[protected] on 27.September 2014. The estimated delivery date is Monday 6 October 2014 - Friday 10 October 2014.But i had not yet recieved the item till today i.e 27.10.2014. Can you please help me so that i can recieved the item tht i had paid for..

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Address: Mysore, Karnataka

Amazon is making fun of customers, they first put products at unbeatable price and then accept the order and ship it, but when it is to be delivered they will take it back by telling sorry and refund the amount .. This happened to me in the case of Canon PIXMA MG 2570 Multi Function Inkjet Color Printer which was priced at rs.259 and shipping charges of rs.49 Order Placed: 29 September 2014 Amazon.in order number:[protected] in this case they have sent the tracking number [protected] also .. But when it was to be delivered on 2nd october they mentioned has customer adddress is not available and returned the product.. but i was available on my address and earlier also the same courier people had delivered the other product to me.. Kindly take neccessary action against these websites... Regards, Abhishek.S

Aug 13, 2020

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Canon India Customer Care

from Mumbai, Maharashtra

Oct 28, 2014

Hi Abhishek,

We sincerely regret the inconvenience caused to you. We are unaware if the product was bought by our authorized dealer. Please check http://www.canon.co.in/business/web/salesnet … to confirm if the dealer is an authorized one. If yes, please call us at[protected] or at[protected]Prefix your city code while dialing from mobile phone) and register a complaint.

Regards,
Canon India

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Address: Chennai, Tamil Nadu

Hi Sir, I placed an order for a travel bag on online my order id is[protected] . i have paid the cash on delivery man full amount of the purchase after that i opened the product and caompared with the image displayed the product was entirely different, so i contacted the seller to refund my amount, they are not responding properly. So please take an immediate action and refund my amount.

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Address: Gurgaon, Haryana

I purchased a Titan watch from Amazon.in (order no.[protected] on 10th Oct, received the product on 13th Oct and placed the return request on 14th Oct by calling on their customer support center.I was assured by the customer care executive that the product will be returned, and if the seller does not respond to you within 3 working days Amazon would be responsible for returning & refunding the product as per their A-z guarantee.I have called at their customer care number 5 times at every time I was told the same thing.Now they are giving lame excuses that the product(watch) is not eligible for return & product will only be returned if it is damaged whereas on their website it is clearly mentioned that watches are eligible for return within 30 days of delivery.I want to mention again that the product is still unused and the return request was placed within 1 day of receiving the watch.They are just harassing people by changing their statements again and again

Aug 14, 2020

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Address: Pune, Maharashtra

I have buy three items from amazon.in and they have to deliver this as expected date but they not deliver yet its almost 15 days delayed. Below are more details about my orders: 1. Bajaj DX 7 1000-Watt Dry Iron = Order Placed:10 October 2014 | Delivery estimate: 16 October 2014 | Amazon.in order number:[protected] 2. Buckaroo Men's Davian Brown Leather Sandals and Floaters - 8 UK = Order Placed:10 October 2014 | Delivery estimate: 17 October 2014 | Amazon.in order number:[protected] 3. Nivea for Men Replenishing Post Shave Balm - 100 ml = Order Placed:10 October 2014 | Delivery estimate: 22 October 2014 | Amazon.in order number:[protected] I contacted so many times to customer care on phone and chat but they only told me your order in Pune it will deliver today or tomorrow but order not deliver till date. I have chat session in mail. Please what further action we are going to take on this. Regards, Prashant Dalvi [protected] [protected]@gmail.com

Amazon India Complaints & Reviews

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Complain for Empty Packets Recived

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cash back for shopping via "gopaisa.com" not credited even after 4 weeks!!

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NON DELIVERY OF PRESTIGE DELUX MINI INDUCTION COOKER

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Item not delivered after 1 8 days of Due Date

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INFLATING DISCOUNTS TO TRAP CUSTOMERS BY AMAZON INDIA

Diwali sale -Tampered package

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order delayed

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apple iphone 4s 8gb item. i paid for 17945 but i received empty package

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Non delivery of product sold

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Customer Harassment

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Order not yet delivered

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Didn't deliver My Product on Time and changed the delivery date twice.

Amazon India — issue in one plus one

charge on my master card in the amount $189.75

DELIVERY OF EMPTY MOBILE BOX

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Problem in returning Item

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product not delivered

Amazon India — Non sending of the ordered item

NIKE STRIKE FOOTBALL PROBLEM

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Not keeping their word and neglecting the customers emotions

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Item purchased not recieved

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Canon PIXMA MG 2570 Multi Function Inkjet Color Printer

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The image displayed and delivered item is not matching

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Not returning a product

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Three Delivery not done as mentioned date

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