Amazon India Complaints & Reviews

Address: Mumbai City, Maharashtra

I placed a pre-order for a book having release date of Oct 29, 2014. Order #[protected]. The item has not been released by Amazon India. After a recent harrowing experience with another item, I sent an email to customer care requesting cancellation of the said order. However customer care sent a reply as follows- "I'm sorry; I tried to cancel your order, but I couldn't because it's already been shipped" My simple question to Amazon is - How can an item that has not been released by you be shipped? Orders page displays Item Release date to be *Oct 29* and Dispatch date is *Oct 20*. Add insult to injury- Estimated Delivery Date is Oct 25- Both dispatch and delivery before the item is even released! If you dare contact Amazon's customer care associates thru phone, chat or email then pre-written general answers, being put on hold after every question and absolute ignorance of the issue being discussed is all that we get.

Aug 14, 2020

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Amazon India customer support has been notified about the posted complaint.

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I had placed an order[protected] on Amazon on 1st of october and its been 23 days, I have not received my product and I was told by customer care executive named "Ajit K." that If I have not recieved the product by 15 october I will get my refund and they put my account on hold so that I could not even raise a refund complaint. they never told me why they put my account on hold and they asked me to send a fax copy of my debit card I sent the same 5 times and again they asked me to send the fax copy of my debit card's statement as according to them the information they needed it was not there on my billing statement but matter of fact It did had all the information like ( BILLING NAME, BILLING ADDRESS, BILLING CONTACT NUMBER) I do not know how many times do I need to fax them. I have been contacting amazon.com customer service since 6 days they keep on telling that an Account Specialist will contact you withing 24 hours as we are not able to help you out as your account is on hold, so this account specialist keep asking me to fax him my billing statement and I have been faxing him again and again, and again and again he's sending me a mail that "YOUR FAX DID NOT CONTAIN THE INFORMATION WE NEEDED, however it did had all the information and even today MY BANK HAS FAX ALL THE DETAILS LIKE NAME ADDRESS EMAIL ID CONTACT NUMBER FOR ACCOUNT VERIFICATION ALONG WITH DEBIT CARD BILLING STATEMENT I can send you the JPEG file if needed and again the ACCOUNT SPECIALIST sent a mail to me stating again "YOUR FAX DID NOT CONTAIN THE INFORMATION WE NEEDED" Its like they never care to even have a look at my fax and so ready to send me computerized mail! I'm not getting any solution of my problem and as it has been 18 days now I dont need the product I just need my money back! please help me out! as this is mentally torturing me I'm not able to concentrate on studies as my exams going on please help!
please help me out!
its like I'm begging for my own money! and I think they dont want to return my money because I'm not from USA I'm from India.

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Aug 14, 2020

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Address: Mumbai City, Maharashtra

I placed an order on Oct 14, 2014 for Rs. 2395/- prepaid by debit card. Order no is[protected]. The order and payment was confirmed by Amazon and estimated delivery date was Oct 21, 2014. However, the order has still not been received and customer care is totally unhelpful, either blaming it on *festive season* and behaving as if they do not understand the issue. One customer care associate (Satish) even confirmed on amazon chat that it is technical issue and he can see that product is out for delivery. He gave written confirmation on chat that product is out for delivery and will surely be delivered by evening of Oct 22, 2014. Another custonmer care associate (Roly M) rudely said on phone chat that - You should have paid extra for one day delivery, now we are not responsible. I would like to remind Amazon again, that I have placed the order on *Oct 14* and estimated delivery date was Oct, 21. I had to buy another similar item from a local electronics store as it was a Diwali gift for a relative. The courier tracking details displays that product has left courier facility at Andheri-Mumbai on Oct 20, 2014. Delivery location is Borivali which is close by - 45-50 minutes away. Yet the order has not been delivered till today -Oct 23, 2014. Amazon customer care is neither delivering the order nor refunding the money. Neither can I return and claim refund because product has not been delivered. My money is stuck with Amazon and I don't even have the product. I request Consumer Complaints forum to provide suitable redressal for the issue. I also request other consumers to be alert and aware when placing orders with the said company in future. Regards, Kia

Aug 14, 2020

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Address: Mumbai City, Maharashtra

Name Rahul Kothari
Order Number[protected]
Ordered DSLR CAM on 13th oct. Delivery commitment of 21st oct. & now after 9 days the status is "Delivery on schedule by 27th Oct". I had ordered this product because of Diwali as i was getting before that. After talking to their representative nearly 3-4 times in 5 days I come to know that they cannot do anything and they are not answerable to any questions I ask them.

Aug 14, 2020

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Amazon India customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra

I ordered for Sony Cybershot On 12st October 2014 and I received a auto confirmation mail that the order will be delivered on 18th then date was pushed to 21th October, 2014. Again I visited the site I found that the estimated delivery date is 21th October, 2014 and no tracking information at all in between. But till date the order has not been delivered and now they are saying that the product will be delivered by 25th October and that to not sure. Whenever I call the customer care executives they alway apologize for the inconvenience and say that they will escalate the matter to higher authorities. But till today the order has not been delivered. Amazon put it on courier delivery company ARAMEX, ARAMEX puts it on AMAZON, Frustrated with the service, Ridiculous service experience by Amazon? This is not acceptable, I would not recommend shopping on Amazon as they don't care about hassles the customer goes through after paying money.

Aug 14, 2020

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I ordered for Toshiba Canvio External Hard disk vide Order #[protected] on 01st October 2014 and I received a auto confirmation mail that the order will be delivered within 08th to 11th October, 2014. Again I visited the site I found that the estimated delivery date is 15th October, 2014. But till date the order has not been delivered. Whenever I chat with the customer care executives they alway apologize for the inconvenience and say that they will escalate the matter to higher authorities. But till today the order has not been delivered. And also surprisingly whenever I try the track the order shipping status on courier website it says the details of consignment is not found. What a horrible service from Amazon India.

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Amazon India customer support has been notified about the posted complaint.

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Hi team., I ordered a casio watch mtp -1300 d -1 AVDF on 19 th oct 8.20 a.m but on that day 4.20 p.m i got a mail this product has been cancelled. But already the price of this product 2495 rupees cut my account .i asked for reason .customer care told me that seller price not set properly . So plase sir complain to amazon.in and return my money . Order no.[protected]. My email [protected]@gmail.com.

Aug 14, 2020

Complaint marked as Resolved

Amazon India customer support has been notified about the posted complaint.

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Bharath Jeeva

from Delhi, Delhi

Dec 17, 2014

Sorry to say, refund wont come. i have my bad experience from shopping in www.amazon.in

Expecting REFUND from AMAZON is "searching for a needle in sea"

So, Simply waste of time !

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Address: Bangalore, Karnataka

Amazon India: Item ordered : 10-oct-2014 Item dispatched : 11-oct-2014 Expected delivery by Bluedart: 13-oct-2014 Todays date: 21-oct-2014 Item status: Not received yet. Issue: Amazon put it on Seller, Seller put it on Bluedart, Bluedart never answers. Frustrated with the service, paid completely for my expensive camera, no money no product. What kind of business is this in India by Amazon???? This is not acceptable, Please don't buy the products in Amazon. Never again.

+1 photos

Aug 14, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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bbandemegal

Oct 21, 2014

will this complaint help resolve the problem?

Order delivery Issues - Comment #2071007 - Image #0

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x6h

from Mumbai, Maharashtra

Oct 30, 2014

Ordered an item on 21-Oct. Expected delivery date: 28-Oct. Not received yet. Paid already. Standard replies with sorry/apologies/within 24-48 hours/within 3-4 busidness days etc., from the poor call center employees wont ensure amazon's success. Customers are irritated. Its own call center employees are bearing the brunt from irate customers because amazon is not capable of delivering promises. Does amazon care about quality of sellers or transportation agencies before tying up with them? Passing the bucks on them by amazon won't help. Amazon India has to respond to the plight of its customers. It cannot fool around any longer in India !! The story is same with all e-tailers. No capacity to deliver during peak load. Why do they commit delivery dates to customers? When wil lthe customers stop yielding to the false promises from these e-tailers?

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V

Venkatesh Ramanujam

from Ernakulam, Kerala

May 23, 2016

Amazon India — invoice for macbook air with order number 402-2423295-6056361

The macbook air system shows a different serial number from what is in the invoice. this means that i could have problems with warranty.

Order delivery Issues - Comment #2416979 - Image #0

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Address: Mumbai City, Maharashtra

Ordered a Mobile handset online product (upfront payment also made) with details as follows : Order #[protected] Product : Micromax canvas Knight A350 Order was to be received on Oct 18, 2014 . then suddenly on the same day order tracking status shows up as 'addresee not found' though the sales person has never reached the address to which delivery has to be done . Wrote several emails to department spoke to manager, its very distressing that it has made no difference . Now the status shows up as 'product delivered', though, We have not received product. Repeated calls to customer care center leads to even more frustrating experience with them having no information, where the product went, who delivered it and now what should we expect ? it has been overall a very pathetic service that Amazon has offered to us and I would not recommend any one to pay upfront and buy products from them as there is no obligation from them that the product will reach you. Beware from such cheating and frustrating experience!!!

Aug 14, 2020

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Address: Hyderabad, Andhra Pradesh

I have ordered a Smart Phone and they said they will take maximum 6 days to deliver because of festive season and the order was not delivered even after 6 days and none of the Amazon people know where is the order . I am going to my home town for diwali and the order status no body knows when it will reach, i set a deadline after that day i will be not available in the city and they are ready to cancel the order. That is what amazon can do make me wait for 7 days and break the heart of other to whom is thougt of gifting the phone. Worst service by Amazon, if they cannot full fill the delivery why do they commit.Extremely Disappointed.A Post office service much faster then there service. Thanks/- Srinivas [protected]@gmail.com

Aug 14, 2020

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Address: Mumbai City, Maharashtra

ridiculous delay with a blame on the festive season...they have an online track package system in place and it does display today as a delivery date and your customer service informs me that it is going to be delivered by a further 5 days later ..then why have a online tracking system in place? Also I have to call to be informed about the delay.Cancelled the product and the refund is going to take close to a month due to festive season...Clearly states not a well managed operations .Simply put take the Indian customers for a ride.

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Address: Bangalore, Karnataka

Purchased the item on 10th Oct, Expected delivery date : 18th Saturday Product received at International tech park Bangalore on 15th Oct, as per Blue Dart expected delivery date 16th Oct..Today is 20th Oct, product still not received. Called Amazon on 18th Oct, they say there is a problem with the courier service, asked to wait till 20th Oct, called Amazon on 20th Oct, they say wait another 2 - 3 days..same story...After calling on 29th Oct suddenly the status changed in Blue Dart and Amazone website...now it says 'Delivery on Next Business Day'..Hopefully will receive the product... Lost the confidence on these guys..This is the status from Blue Dart..they are not available to answer... Decided not to buy anything from Amazon and spread the message to 100 other colleagues.. Status and ScansLocationDetailsDateTime *Waybill No : xxxxxxxxInternational Tech ParkDelivery On Next Business Day 20-Oct-201417:24International Tech ParkShipment Arrived 20-Oct-201417:17Bial HubShipment Further Connected 20-Oct-201408:56Bial HubShipment Arrived 18-Oct-201413:58International Tech ParkShipment Further Connected 15-Oct-201423:33International Tech ParkShipment Arrived 15-Oct-201409:33

Aug 14, 2020

Complaint marked as Resolved

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Address: Chennai, Tamil Nadu

I ordered Nokia 530 through Amazon on 15th oct 2014. They give guarantee delivery period on 17th oct. I pay extra amount for that. But still not received my product. I call them last three days they told daily same answer due weather conditions not able to delivery.today you will get . The mobile have still been undelivered on 20-Oct. they not give any contact number to collect on dispatch area.They mislead customer with false delivery dates. Please help me Order Number:[protected]

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Address: Mumbai City, Maharashtra

I ordered shoes through Amazon. They said it would be delivered on 15-Oct. Despite calling them several times they said they cannot do anything. The shoes have still been undelivered on 20-Oct. They mislead customer with false delivery dates.

Aug 14, 2020

Complaint marked as Resolved

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N

NirmalNair

from Delhi, Delhi

Jul 27, 2015

I would strongly recommend amazon, for "DO NOT BUY". they provide the worst service ever. This is not based on my first experience. I fell the company is run by the carrier guys.

I placed 1 order with amazon & its still not delivered but rather sent back to the seller without intimating me. After placing an order with amazon, i placed 3 different orders with flipkart & i have received all 3 packages.

When i called up the customer service, i was assured i will get the package by Saturday (25 July'15).
This was sent to me by the customer service team.

Message From Customer Service
Hello,

As we have conversed, i have forwarded the request to our Amazon courier services to deliver the package to you.

I assure you that it will be delivered to you on or before the preferred timing.

I have intimated them to give a call to you before delivery, so that helps you to know that your package is arriving.

I believe that i have done my best to get your package delivered to you as soon as possible.

Thanks for calling us.

We look forward to see you soon again.

Warmest regards,
Vineeth.

And on Saturday, instead of my package i get another email,

Shipment Tracking
Order Id:[protected]
Hello Nirmal Nair,

This is to inform you that a package from your order with order ID[protected], shipped via Amazon Transportation Services, is being returned to our Fulfilment Centre.

Orders can be returned for a number of reasons including lack of address information or failed delivery attempts. Labels can also become smudged or torn in transit rendering the delivery address incomplete.

If you've already paid for the order, we will initiate a full refund once the package is received at our Fulfilment Centre. We will send you an email once we process the refund.

Unfortunately, we're unable to re-dispatch orders that are returned to us as undeliverable. If you still want these items, we'd suggest that you return to our website and place a new order.

Thanks to amazon, i am getting used to consumer forums to make people aware of the WORST service amazon provides. E-commerce runs on word of mouth, and we customers are the marketing for e-commerce companies.
The company who doesn't value its customers is no company to be surviving in the market. Thanks to Flipkart, snapdeal myntra & other e-commerce companies. Amazon is one of the oldest so it is surviving but with the kind of services amazon provides, the END is not far.

Thanks Amazon.

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Address: New Delhi, Delhi

i ordered one "Butterflies Women's Wallet (Mustard) (BNS 2320 MSD)" from Amazon.in, but after five days of ordering the product, it was not dispatched and an email was sent to me stating that your order has been cancelled as the merchants have been unable to obtain the item.

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Address: Hyderabad, Andhra Pradesh

My order # 403-8059xxx-6481110. I have taken a barbie doll assortment furniture from Amazon, but the product was delivered incompletely. I wanted to return the product on the same day. As there was no proper response I was adviced to file a A to Z claim by Amazon call center. After A to Z claim was filed, my claim was rejected for no good reason. First a wrong product was delivered with intentions of cheating customers by making cleaver advertisements. Then when a claim is submitted, Amazon advertises that they gaurantee customers using A to Z claims from fradulent sellers. But this was not the case, they closed the claim with out a proper reason. The reason given was 'The product has to be returned only in good condition ', The product was with me and in unopened condition, how can the claim be rejected given a wrong reason. I complained to Amazon numerous times against this but no action was taken. I'am put extreme stress and Amazon is not taking customer rights, leave alone satisfaction, into account. I fee cheated, and hope Amazon resolves this ASAP. Thanks, Pradeep

Aug 14, 2020

Complaint marked as Resolved

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Address: Thane, Maharashtra

I purchased a branded (sparks) sandal from Amazon in some offer. I bought those for Rs. 350, originally priced at Rs. 875. However I ordered a product of size 10-UK but they handed me over a 9-UK product. So I got a bill of a product at size 10 but a box & sandals at size 9 which are of no use to me. I called them & asked to replace the same, but they refused to. The guy on phone told me that they dont have a replacement policy. They can refund me & I can order a new pair of sandals now. I simply put a single condition that they should give me in writing that they will get me an appropriate pair at the same price. The guy told me that his billing team would get in touch with me by Monday (today is Thursday). They completely ignored the case & wasted my money without my fault. Extremely annoyed. Please suggest me the steps to take it to the next level.

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S

suryavenkitesh

from Thiruvananthapuram, Kerala

Dec 6, 2014

I placed an order for an apple ipad mini(16gb, wifi) white-silver on 17th november, 2014. The total price rs. 18895/- was paid on the same date. My order no is[protected]. Instead of sending the ordered item, you have deliberately cheated me by delivering a micromax mobile(X247) which worth less than rs2000/-. Unless you send me the ordered item within a reasonable time i will be constrained to take up the matter legally under sec 420.
Further i caution you not to cheat poor customers atleast from hereafter,

"send me my apple ipad mini (16gb, wifi), white-silver immediately and take back the mobile you had sent".

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S

suryavenkitesh

from Thiruvananthapuram, Kerala

Dec 6, 2014

On 17th November, 2014, I placed an order (Amazon.in order number[protected] for one Apple iPad Mini (16 GB WiFi), white-silver. Using master card I paid Rs.18895/- in full and final settlement of the tab.
So far I have not received the ordered item. Now I am much disappointed as I feel that I was duped.
I was under the impression that Amazon.in is one of the best companies in India with good reputation of rendering best on-line services. My present experience is quite contradictory.
Without losing hope I request you to kindly make arrangements for the delivery of Apple iPad Mini (16 GB, WiFi), white-silver without further delay.

Incorrect Product Delivered - Comment #2089056 - Image #0

Incorrect Product Delivered - Comment #2089056 - Image #1

Incorrect Product Delivered - Comment #2089056 - Image #2

Incorrect Product Delivered - Comment #2089056 - Image #3

Incorrect Product Delivered - Comment #2089056 - Image #4

Incorrect Product Delivered - Comment #2089056 - Image #5

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S

suryavenkitesh

from Thiruvananthapuram, Kerala

Dec 9, 2014

MY COMPLAINT IS BEING RESOLVED.

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suryavenkitesh

from Thiruvananthapuram, Kerala

Dec 9, 2014

As ism repeatedly requested by the company about the refund of my money, i am withdrawing th complaint requesting them to be more careful and responsible in future so that the comapny's image will not be tarnished.

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B

bhaskarapple

from Gurgaon, Haryana

May 26, 2016

Complaint related to defective Memory card

Purchased a camera Canon 1200D consists of free memory card of 8GB. Memory card is not working properly and amazon's customer care service is not giving any warranty claim that was disgusting.

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J

jagadish panchal

from Gurgaon, Haryana

May 29, 2016

As soon As possible Provide

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J

jagadish panchal

from Gurgaon, Haryana

Jun 16, 2016

Redmi Note 3 Not Providing

Redmi Note 3 Mobile . 0 Quantity Maintain

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Address: New Delhi, Delhi

Ordered: iPhone 5S (Gold) Ordered On: 14th October, 2014 Paid Extra For Express Delivery Express Delivery (100% Guaranteed): Delivery By 15th October, 2015 Made Calls To Customer Service: A Lot Final Verdict: It is 16th October 2014 and The Product hasn't arrived. Customer Care says it will arrive by 17th October.

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Aug 14, 2020

Complaint marked as Resolved

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Sir Amazon has been launched by the company in which certain Leggings have pictures of Hindu goddess Dewatao is an insult to the Hindu Goddess Amazon is not tolerable in the action against the company appeal to you to take action against this company soon hu सर अमेज़न कंपनी के द्वारा कुछ लेग्गिंग्स लॉन्च की गई है जिसमे हिन्दू देवी देवताओ की तस्वीर है ये हिन्दू देवी का अपमान है जो सहन करने लायक नहीं है में अमेज़न कंपनी के इस हरकत के खिलाफ आप से अपील करता हु की जल्द ही इस कंपनी के खिलाफ कार्यवाही की जाये weblink :- http://www.amazon.com/Yizzam-India-Ganesha-Ladies-Leggings/dp/B00IS9EFPQ

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Address: Bangalore, Karnataka

I snehashish suraneni registered user of amazon with [protected]@gmail.com & [protected].i have been facing lot of inconvenience from amazon & everytime I bring to your notice, you people will tell me this will not happen once again but is being repeated. Latest mistakes by amazon: 1.Delivery by amazon tracking services:Order #[protected];I have received a call from amazon delivery on 13/10/2014 between 1:00pm -1:30pm I told him to delivery at or after 5:00pm and no one showed up.I again received a call on 14/10/2014 between 1:00pm -1:30pm I told him to delivery at or after 5:00pm and no one showed up.The delivery deadline is 14/10/2014 but wasn't delivered on time.this kept on happening.i have attached the call recording of the amazon delivery boy.I need to a serious action to be taken on amazon delivery & I also demand to deliver the item with no cost 2.Invalid Tracking number updated by Amazon:Order #[protected] The item was shipped on 11/10/2014 through bluedart & all the courier service take maximum of 24 hours to update the tracking number.NToday is 15/10/2014 & when I track it it is an invalid tracking number.I have attached the screenshots as well I need a callback to [protected] & a token of apology from amazon higher authority.

Amazon India Complaints & Reviews

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Amazon India reviews & complaints page 1001

Serious Fraud

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Have not recieved the product yet

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Prepaid Order not delivered

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Showing false delivery date & taking orders

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Pathetic Delivery order experience

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Horrible Shopping Experience

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money return

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Order delivery Issues

Amazon India — invoice for macbook air with order number 402-2423295-6056361

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Santhosh Divakar

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Indefinite Delay

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delivery of product

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Product Delivery

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Dealy dispatch nokia mobile

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Delayed Shipment

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order was cancelled

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Wrong product delivered, return declined wrong reasons. In Spite of A to Z claim.

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Incorrect Product Delivered

Complaint related to defective Memory card

Redmi Note 3 Not Providing

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3 Day Late Delivery on an Express Order

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Leggings of hindu gods

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Continuous Inconvenience provided by amazon

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