Amazon India Complaints & Reviews

i bought an amazon kindle paperwhite for Rs.11, 999 which was under try and buy scheme and amazon was supposed to refund full amount in case of return within the time specified. i got the unit by cash on delivery (COD) and just within a week i requested amazon that i want to return it, they deputed some courier company and took back the same from me. amazon was duly aware of all the happenings as i have chatted more than half century times and many emails exchanged. sometimes they fully assured early refund, and sometimes they clearly denied it. it has been 3-4 months now and i am extremely puzzled by all the scenario and mis-management of amazon. help me. A BIG THANK IN ADVANCE. Order no.order #[protected]. short details are as follows in the attached image which is showing that refund is complete. why i have not got my money is not clear.

I have ordered 2 metal mobile covers. I have received it delayed by 1` week and in damaged condition. I have informed to Amazon but they are not ready to collect it back and refund. Order #[protected] Thanking You Vishnu Patel

Hi Amazon, I am not sure what type of service you are giving. I had order a Laser printer on 14th October 2014 (Order #[protected]. The expected deliver date was 30 October. Its 4 day after expected deliver date, still yet to be receive the item. It is business material and I loosing money because lots of my work pending for this. I have contacted customer care over phone and chat, one answer sorry for the delay we will be delivering within 24-48 hour. Seem there is no 24-48 hour for you guys. I never seen this type of fake service in my life.Highly Disappointed with the service you are giving. You shouldn't do like this.

Sir, I ordered Apple MacBook Air 13-inch Laptop - MD761HN/B (basic price 86, 900) on 7th October, 2014. My account in Amazon.in clearly states that I ordered MD761HN/B, the bill clearly states that I ordered and paid for MD761HN/B but the product I received was MD711HN/B (basic price 65, 900). Due to Diwali discounts on this product I paid Rs.68, 745 for MD761HN/B (clearly mentioned in the bill invoice) and placed the order through DINO DEALS (www.amazon.in/shops/A14GT5K3GRC8LT). Like any average Indian I trusted Amazon( a billion dollar American company) to give me a good, new and exact product that I ordered. But I feel cheated that I received a product which is Rs. 21, 000 cheaper than what I paid for. When I asked Amazon support chat representative to give what I ordered, he blankly said that we have a return policy of 14 days and after that we don't care. More than half of the India cannot distinguish between these 2 products as name wise only 1 alphabet is different (761 and 711, rest are same) and the screen same it looks pretty same to an untrained eye. Thus I could not make a difference, I just trusted the Delivery and quality assurance department of Amazon to deliver what was asked from them. Sir, I ask the government, are these companies doing any audit of what they deliver ? I fear that they are looting most of their clients, maybe even changing products(as in my case) or probably selling fake stuff !!! I think government need to heavily fine them if more cases like me are found. maybe it's a nexus between the sellers and employees of Amazon or Amazon itself, to make profit. I hope I will be given justice as I paid for what I ordered (in full and on time), and I trusted Amazon to give the product I ordered. Please contact me for any details or supporting documents that you need. Our PM, Mr. Narendra Modi, promised us a corruption free India and it's sad to see that such big firms are looting innocent Indians of their hard earned money and are bold enough not to care. I plan to take this incident to any level it takes and want to involve media to let other Indian's know of the wolves in the market ready to eat them. Attached screen shot of: 1) My invoice from Amazon stating that i ordered MD761HN/B and I paid for it 2) Internet page screenshot showing base price of apple laptop MD761HN/B 3) Internet page screenshot showing base price of apple laptop MD711HN/B 4) Screenshot of product details on laptop box Shivendra [protected]

One of the most pathetic online purchase site i have ever experienced. I have placed an order on 18th Oct (Order #[protected]. Given an additional payment of 49 Rs for guaranteed delivery within 2 business days (as they say on site) but still i havent got my order inspite its being the 14th day. Used to get calls from customer care and each time they assure to deliver the item within 2 days but nothing other than asssurance till date. Should Government of India allow these companies to do business. Searched whole page of Amazon India but no good review written on the website for their deliverables. When clicking on the cancel order button the site asks me to return the item which was never received. WOWW... All thanks to their business team. WTF. Guys i sincerely wont recommend anyone for believing in fake statements written on the website. Thanks Amazon for your wonderful service.

I ordered a Toshiba Canvio Simple 1 TB hard drive on 12th of October and at the time of purchase it was shown that 4-6 days for delivery and later after the purchase the delivery date moved to 27th October. On 21st October I got a message that my product is out for delivery and I waited for the courier guy to come. Evening I got a message from Amazon that it didn't deliver because nobody was there at home, this was blatant lie because the courier guy didn't visit my home or reached me out on phone.On 22nd I ordered a 8GB memory card again and the delivery date was 28th of October.I contacted Amazon regarding the false message and they assured me that they shall deliver it on 25th October.I waited and delivery didn't happen, again I called Amazon and asked me to wait till 27th.I request them to cancel the product and give my money back.They assured me that it will be delivered with in that day and they have escalated the case and review is going on.I didn't receive product on 27th and when I asked about returning my money they said that they can't do it until product is delivered to me. I asked them to compensate me and they offered me Rs100 gift Card.I rejected it and asked them to give the product tomorrow they promised the same again.The memory card delivery guy didn't deliver the product because he didn't have time and promised that will do it on Thursday.On Thursday I escalated this again and they promised that both product shall be delivered on Friday 31st.Mean while I enquired about compensation they told me that they shall do it after delivery. On Friday they again sent me out me an message and asked me to wait, I waited and when I checked with the courier guy, he bluntly told me that he cant come today, shall come tomorrow. I escalated this again and they are not ready to refund my money quickly and telling me that it may take 10 days to refund the money and again asked about the compensation again RS.100 card came in to picture. Kindly help me to get justice and teach lesson to this bogus company. Regards, Girish

I had ordered Lenovo s850 from amazon.in on 21st October 2014. I was promised delivery by 29th October. However no information regarding delivery was being displayed in my account. When i contacted the customer service center through chat, they told me that delivery would reach within a day. Well, It dint. When i talked to the service manager "Rajesh" he told me that delivery will be at your doorstep by 1st morning. When i made a call on 31st October at amazon "Redish" told me that delivery will arrive on 5th November. It was a prepaid - gift order. I have been played around by amazon.in. The company gives reasons such as "we cant establish contact with courier service" . Amazon.in has its own courier service. This site is making a fool of indian customers.My money is too not being refunded.

I have ordered a product (External hard disk) from amazon on 10th Oct 2014 in festival offer, company has given me a delivery date of 15 Oct 2014. Product was not delivered until 16 Oct 2014. When contacted on 17 Oct 2014 with customer care about delivery, they promised on next day. But did not receive. This happened every day till 22 Oct 2014, every day I called they said next day. The product never reached me till 25 Oct 2014 and also there is no proper action taken towards customer complaints. Yet the product was not delivered also on 25th Oct 2014 product was sent back to seller with out any proper reason behind why it was not delivered.

I had ordered a Casserole Set on 12th Oct on Amazon.in. The delivery was to be made by Magickart.in. The delivery date was promised to be between 17-22 Oct. However, I was not contacted by Amazon India/Magickart even 4-5 days after that. I kept checking my order online and it had no progress. Then I contacted them two times after which I received an email on 28th Oct from Magickart that they will not be able to deliver my order and will process the refund. I am really disappointed with the service of both Amazon India and Magickart.

Ordered a Cannon SX510 on 11th of Oct, expected date of delivery 20th October.. I started following up with the customer service from 24th, and they just kept on telling that they understand, and the order would be delivered in the next 2 days, I tried following up with ARAMEX (the courier company), nobody did anything to solve the issue, just tried to put the case on next day. Out of my surprise the courier people asked me to pick up my courier from their warehouse, and the Amazon customer case executive tried to intimidate me by saying "Do you have any idea what I could do". Every morning I get a text telling that the order is our for delivery, and in the evening I get a text that I was not available to receive the item, although no delivery attempts were made by ARAMEX. I got this message 3 days in a row. Finally 29th I cancelled the order. Lets see how long would it take for the refund to happen. A big NO NO to Amazon from now on, very bad customer support, packaging is really pathetic, and delivery .. I suppose that's out of question. These people just make fool of customers and never deliver the item. I don't know how long I would have to wait for the Refund..

I had placed an order of HTC DESIRE 516 (order no:[protected]at amazon on 14th October 2014. Subsequently I had paid for the same using hdfc bank debit card. I was told that between 25th and 29th of October (Wednesday), I would receive the product. Till now i have not received the product .On 29th I called at customer care, I was told that by end of 29th of October I would receive the same. Again I contacted with the customer care at 30th October, same thing was told to me that I would receive the product by EOD. Due to the delay of delivery I have faced many personal problems, which I don’t want to share here. At this circumstance I would expect the delivery at earliest .Would I not be compensated for the delay of the delivery? Thanks, Biplob

I ORDERED FOR Olympus LI-42B Li-Ion Rechargeable Battery WITH ORDER NUMBER #[protected]. ON 6 SEPTEMBER 2014.THE DELIVERY DATE WAS 24 SEPTEMBER 2014 TO 6 OCTOBER 2014 BUT TILL DATE I HAVE NOT RECEIVED MY ORDER. I CALLED THE CUSTOMER CARE AGENTS TWO TIMES AND I WAS TOLD THAT I WILL GET A CALL WITHIN 48 HOURS BUT IN BOTH OCCASIONS I DID'NT RECEIVE ANY CALL.

We have received EMPTY PACKET (Order ID[protected]). The Details is as follows:- 1. Rupa Frontline Men's Cotton Brief:- Out of two Packets, one was Empty. 2. Rupa Frontline Men's Cotton Vest (Xing RN-White-90):- Only One piece has received. Also its MRP is Rs. 94/- Only. 3. Rupa Frontline Men's cotton Vest (Frontline RN-White 85):- OK 4. Rupa Hunk Men's Cotton Vest (8011-Grey and Black-90) - Empty Packet has received. 5. Rupa Frontline Men's Cotton Vests (Pack of 2)(Frontline-2Pcs.Pack-White1-90):- Only One has received.

Hi, I had placed an order on Amazon.in (dated 06/10/2014) via GoPaisa.com where the special cashback rate of 7.5% on electronics was given on that day. But the transaction is not tracked till date! The order is successfully completed and delivered to me. I had filed a missing cashback claim with Gopaisa but it is now declined. I had followed all instructions as mentioned on their website. I didn't even use any coupon/store credits while placing the order. The order was worth Rs 23000 and so the Cash back was huge in this case (Rs 1725 to be precise). This may be the reason they are not willing to give it to me. They are making lame excuses now such as "Amazon doesn't accept missing cashback claims". But if Amazon doesn't accept missing cashback claims then why have they featured them on their website?? GoPaisa is just advertising big cashback offers only to dupe customers !! This is very unfair practice on their part. Guys beware of such gimmicks and instead try other sites such as Payback.in and CashKaro. They are much better! Ankit

Regret to say that consignment bearing number C56392233 containing Prestige Delux Mini Induction cooker has not yet been delivered and no body picks up telephone either at their Bangalore or Patna Office. It was due for delivery on 28th October 2014. Really very poor customer service. ANIL KUMAR SINHA FLAT NO 1/C NISTHA RESIDENCY ANANDPURI WEST BORING CANAL ROAD PATNA 800 001 CONTACT NUMBER [protected] /[protected]

I have ordered a Philips QT4000/15 Trimmer from Amazon India on 13th of October and was told the item will be delivered by 22nd of October 14 but its 30th of Oct and the item is still yet to be delivered. Please look into this matter. Shibli Shabaz [protected]

I have been victim of mis-statement made by Amazon India on its platform. In order to lure customers in the name of heavy discounts on books the company has been stating inflated original prices to show deep discounts. The fact of the matter is that the original price of the book(s) is much less. Thus a customer is waylaid into buying products under the impression that he is getting a very high discount. Had the correct price been informed...

I ordered Prestige induction cooktop during diwali sale.I received tampered package and hence it was returned. Now they are telling me that i will have to make a fresh order. Without any fault of mine, why should i pay the higher price when i took out time and made the effort of booking it during diwali sale????

On 9th oct 2014 I have ordered an induction cooker on amzon.in . The promised delivery date was 21st ict 2014. They shipped the product on 13th oct which was supposed to be delivered on 16th oct. Courier tracking number is[protected]. It is not been delivered till now. Since 21st oct daily I am contacting amazon. Everyday they are giving me new excuses and assure me same day or next day delivery.

i paid 17945 by cash on delivery but i received no item empty box only having adapter and headphones. i contacteduthem they said we initiated a refund for this and i received a confirmation mail regarding this issue. but the refund crossed the due date and there is no response from that company kindly please help me to get back my money