Amazon India Complaints & Reviews

I returned the product on june 13, its been 2 weeks but i haven't received any refund till now. I contacted customer service they're answering me with different and different issues with my refund. Very worst

Hi, I have taken internet service from Amazon in name Tehseen Farooqui for 6 month and as per agreement it was told that if I want to disconnect I can call and do so. After registering complaint o[censored]ninstallation with reference number 12212 no engineer turn up and it's more than 10 days. After which they have to refund my amount well.
Please help me. No one is helping from amazon

Hi sir / mam sir maise amazon ki taraf se dress purchase kiya tha jo ki maine return kar diya amazon ne uska refund amout ( 427 rupees[protected] ko kar diya jo[protected] tak account main credit hona tha But kuch network ki problem ke karan account main nahi aa paya Maise amazon walo se baat ki to unhone charge dispute form fill karna ko kaha maine bank ke customer care and PNB branch me concect kiya to unhone mana kar diya Amazon walo ne mujhe RBI refence No. bhi de diya h

Ordered cancelled but payment not received
My order number #[protected]

It's been more than a week now I haven't received the order(Apple Watch) which has to be delivered on 18th June'22
We have called multiple times every single day to get an update and they have lied to us that "Please wait till the end of the day, it will be delivered by 9pm" and we haven't received any call/message from the courier team or the product.
Customer support team informed us that they have send email to the logistic team and escalated. However there is no resolution for this. The logistic team is having Operational problem and that's the reason there is delay. But HOW LONG?????
Is it some kind of joke going on? They are fooling around and not taking any responsibility to fix this. I WANT MY ORDER TO BE DELIVERED BY TUESDAY. AM NOT GOING TO WAIT ANOTHER WEEK TO GET IT. It pathetic service they are providing.

This is with respect to my order for Nike Kid's Running Shoe-13C with order number Order#[protected]
I had ordered a Nike Shoe for my kid on 3rd April 2022 along with 2-3 other shoes to check the best option of school shoes for my kid. I had to the return the shoe due to size issues and placed a return request for the same on 8th April 2022. The order was scheduled to be picked up on 9th April and was picked up by an Amazon delivery executive on 9th April itself. The original orange Nike box and the shoes were present in the box and the same were checked by the delivery executive before accepting the return. The item was received by Amazon on 12th April and the same was updated in the app as well. I waited for the refund for 8-10 working days and then called up the customer care number to understand the status and I was told that the return has been sent for assessment by the team since wrong item has been received, which was definitely not the case as I handed over the item myself. After the enquiry, it was decided not return my amount since wrong item has been returned which is totally unjustified since I gave the exact same product back to the delivery executive. The delivery executive has been able to pull-off some kind of a scam and the entire blame has been put on me. There are a few things that I want to highlight here which do not justify the treatment that has been given to me
1. I understand that as per the standard operating procedure, the executive accepting return has to check the original product and then accept delivery for the same. If the item would have been different then the issue would have been raised by the executive there and then while nothing was done. The return should not have been accepted
2. I was not made aware of any of this throughout and its only after my call that I got to know about such an issue otherwise I could have held the executive in the society to reveal the truth
3. The team which enquired on the issue gave a decision without even interacting with the customer itself which is like only hearing the seller side of the story and has been a biased one. I have been an amazon customer and that too a prime member since 2015 years where in I would have placed about 300 orders and nothing of this type has happened once which indicates towards a healthy profile that I have with Amazon

Please look into this matter and provide a resolution on the same soon as this has been a truly disappointing experience from Amazon for a company which aims to focus on customer service and satisfaction.
The company is not even allowing me to post a review for the product with the exact experience

I have purchased (order id[protected]) the mentioned item from Amazon India. While booking and now also it is is showing as it is return item. But i can't get return this item. They are showing only replacement only

Hi,

I made a recharge through Amazon worth Rs 666.00. The money was debited from the bank account and the operator reference number generated was [protected]. However, the recharge was not successful.

I made a complaint to Amazon CS and was advised to check with the Operator, Jio. I called Jio and spoke to customer service reps. I was informed that they did not receive any communication from Amazon about the recharge and they cannot proceed further or refund my money. I believe, that since the operator did not receive any command so they would not proceed further.

I spoke to a number of CS reps and two Supervisors, Sohail, and Abu on June 20th and June 25th respectively. However, they were not able to resolve my issue. Sohail mentioned that I would get a call back from him. Even he did not call. I'm expecting a refund from Amazon or you should yourself check with the Jio and get back with the resolution.

Looking forward to hearing from you.

Regard,
Akash.

I am having a amazon fire tv stick purchased from amazon.in site. The Remote was having problem, as it was under warranty so I called the customer care service of amazon, they did some test from their end and came to a conclusion that the remote needs to be changed. I asked them the replacement. They said they don't have remote in stock and asked me to purchase a new one from amazon.in site and they will reimburse my amount as soon as the item is delivered to me. But that didn't happened. After two days when I called the customer care they said I need to raise a separate request for the return of my old remote, then only they will initiate the reimbursement(This was not conveyed earlier).After that I asked them to schedule the pickup on 25th june 2022.Now today I waited since morning for the delivery person to pickup my old remote. Later at 7pm I received a message from amazon that pickup couldn't be completed as package was not ready(I didn't receive any call nor the delivery person came for pickup).Then again I called the customer care they didn't helped me in any way and said the next pickup is scheduled on 28th june 2022 and after that only they will initiate my reimbursement. Ideally they should have provided me the replacement instead of me purchasing the item and then getting reimbursement. I want my amount to be reimburse as soon as possible.

I have purchased my smartphone from amazon by fulling paying in cash. Now it is locked by flipkart smart upgrade plan, saying payment is pending for the plan. now i am unable to use my device along with any applications including my banking apps, unable to make payment, unable to attend any classes.

Sir,
I have purchased /ordered the automatic washing machine of IFB 6.5 kg top loading from your online platform on dated 12/05/22. My delivery address is
Sharad G. Thakare, Shivaji Nagar, Back side of Bus stand, Chandur bazar, Dist.Amravati-444704.
The product delivered on 17/06/22.
During product installation by service engineer on dated 21/06/22 it was observed that product is damaged and has some dents on the front side. Service engineer suggested to return the product.
Have raised return complaint from Amazone platform with photos. Now today as per discussion with you customer care person, it is came to know that no any return or replacement provided for product.
This is very disappointing, ridiculous and very surprising that so called big brand Amazon's is cheating the customers by giving them defected products by taking their hard earned pennies and then no replacement and raising hands saying we we are following our so called rubbish policy.
I request every person not to buy any products from Amazon as they are cheating faith of people's.
Very bad experience ever.

DEAR SIR,
I HAVE PURCHASE
Tefal Pro Style 1800-Watt Garment Steamer (Black)
FROM AMAZON INDIA ON DATE: 15/08/2020 WITH ORDER NUMBER:[protected], INVOICE NO: IN-QSEZ-2475

I have rarely used this steam iron for household uses.
The Steamer Iron has stopped working since last one year and we have made a complaint regarding the same product to the Tefal customer care and Service men from Tefal have picked up the product from our house and since then we haven't received it back. they mentioned that we don't find the spares for the same product so your product is non usable and we can't do anything about it. The customer service for the Tefal call are not responding regarding this issue.
I am shocked by the service of Tefal, SEB and Amazon.

My product is not with me because it was taken by Tefal Service men and has been for MORE THEN 8 MONTHS and still yet not returned to us...

If a request for Purchase Bill & Pictures of Product can be provided.

I AM REGULAR USERS OF TEFAL PRODUCTS BUT FIRST TIME I HAVE SEEN SUCH COMPLAIN LIKE THIS IN THE TEFAL PRODUCTS.

PLEASE ADVISE ME THE NEXT STEP OR ACTION REGARDING THIS ISSUE.

THANKS & REGARDS

RAJESH PATEL
+[protected]
[protected]@gmail.com

Dear Sir / Madam

I am writing this complain bring to your attention that recently I ordered gym fit attire with half sleeve from your online store. 🥺 ( Order date - 15 june 2022, Order no #[protected] When I opened it was big in size and also without sleeves. Then I had requested for return, one of your person came and took that product from me. I paid online and Till now the money has not arrived in my account and I have not received any return replacement. I am extremely disappointed with your this kind of service.

Kindly look this matter.

Hi,
I'm Joshna my complaint is about fraud investigating on money and I had paid my seeing Amazon merchant. I had made transactions also by trusting this.I request you to resolve my problem.
Thank you,
Andugula Joshna.

I placed an order on 11th June 2022 through Amazon for Wow apple cider vinegar glass bottle of 500ml and was shocked to receive the pack of July 2021 PKD with only 6 months to product expiry. As advised by my doctor I need to take 2 drops of apple cider vinegar daily in warm water. Considering the long term usage pattern of this product, it will not be possible for me to fully consume the content within next 6 months and hence requested Amazon for a replacement with the latest PKD preferably of 2022 ( Do note replacement and not return). Now to my surprise Amazon kept me on hold for a week even after regular follow ups with their customer support team my request was finally declined citing reason as company policy.

Hi,

I had ordered two shoes from amazon and got it delivered on time. Due to size issue i wanted to return the products. The problem is i had requested to return and the amazon agent has not come for the pickup or contacted me. The status in the website show that "return pickup verification failed".

Could you please help to get my refund. Please find the order details below

ORDER #[protected]
ORDER #[protected]

Thank you
Sandesh N

I've placed an order for
Xiaomi 11T Pro 5G Hyperphone(Meteorite Black, 8GB RAM, 128GB Storage)|SD 888|120W HyperCharge|6 Months Free Screen Replacement for Prime|Additional Exchange Offer| Get 3 Months of YouTube Premium Free!
on[protected] Amazon order number #[protected] however didn't receive any update yet. I'm tired of calling customer service in order to find the reason behind that. Two tickets were raised already but no resolution was found. Order status is showing as "Delayed, not yet shipped". I've waited for 13 days now and the call team supervisor told me to mail amazon now. I want my refund back ASAP, this is insane.

Anything because they not give
refund after pickup i case they send wrong item they accpt the request for
wrong item and make pickup and after they said that is not the same product
they send my order no is[protected]
Worst service
Sir i send the product i receive i don't know what delivery partner did
with that product

I am very disappointed with Amazon Service and customer support, Because Amazon is making fools of customers at the name of online purchasing.
I returned Boat Airedopes 141 ag order no-[protected] on 21th June to amazon because right Side airedopes of the Boat 141 was missing in the box and when I asked for the return receipt, the guy said that they dont give receipt, you will be get a msg regarding picked up. But till date I haven't received a pickup confirmation or refund amount. After 5-6 Hours I called amazon customer care right away and the Cce told me Your product has been successfully picked up and refund will be credited in your bank A/c.
Also he assured me that amazon will take care of this now and I will definitely get the refund. I didn't get my refund till Today, 23-June-2022, in spite of making unlimited calls. This is a fraud.
As a customer I humble request to amazon teams please resolve my issues on an urgent basis.Otherwise I will publish this matter at every social networking site and also I will take legal action against Amazon.

I Ordered Arihant Book Of English Core Class 12 Which Was Of 2021 Edition But I Received The Latest Edition Book Which I Did Not Wanted
Order Id[protected]
[protected]
I am now not able to place the return request as only replacement option is there i cannot wait for that long time pls refund my money