Amazon India Complaints & Reviews

I placed an order on 7th July 2022 for the product “STIHL GTA 26 Battery Operated Handheld Pruner/Guide Bar, 4 Inch” on Amazon.in. The order Number is[protected]. In this connection, please look into the following points for a favorable action and solution:-

(a) As per the procurement procedure in Amazon.in, I already pre-paid Rs.15000.00 the value of the above-mentioned item to be delivered to my address in Nagaland State through Net Banking.

(b) However, the item was marked as COD (Cash on Delivery) when it reached my address.

(c) The courier (DELHIVERY Couriers) company will not hand over the item to me unless I pay Rs.15000.00 again.

(d) Why should I pay the double the amount for the item that I have already pre-paid through Net Banking?

(e) I have contacted the customer care of amazon.in several times for rectification but no action had been taken. Today[protected] the Courier Office informed me that they have already returned the parcel.

(f) Now amazon.in is not allowing me to initiate a refund of the Rs. 15000.00 that I had already paid for the item. I am apprehensive that I lost the amount I had already paid.

I have ordered a pair of shoes from amazon with order no.[protected] and it was delivered on 22/07/2022. I see that box was empty so I contacted amazon customer service and they told me to wait for 5 days. After 5 days, they say, they can’t me with this and cut the call. Since that incident, I’m calling them everyday and same thing happens every-time. They started ignoring me now. This is worst online shopping experience I’ve ever had. I may not use or recommend amazon from now on.

I was using Amazon from last 5 years but now realise Amazon is not that much trust worthy what i was thinking i have purchased a Duracell from Amazon showing mrp of 475 on that 20% discount offering and i have get the product with mrp 400/- after complaints the Amazon executive saying we can't help you out on this .
Let me know if Amazon portal or vendor showing wrong mrp is this not a fraud from my side the Amazon is fooling customers nothing else.
Amazon is a fraud

Hi, I have purchased Amazon Basic AC from Amazon on 30th June 2022 and it got delivered on 2nd July 2022. A technician visited my place and installed it on 4th July 2022. This AC worked perfectly fine and I was happy with the performance. But suddenly it stopped working and I logged a complaint for warranty services on 15th July 2022.
A visit of technician was scheduled on 18th July 2022. However, without visit, technician has marked it as complete. I called at customer care and they have advised to escalate this issue by clicking on a link. I did that. Visit rescheduled to 22nd July 2022.
Same thing happened again on 22nd that no one visited my place and request was marked as complete. Same story I had to repeat, calling customer case, escalating it via a link.
Then again visit rescheduled on 28th July 2022. But again, same story.
Now, when I called customer care, they advised me do repeat the same story, I refused to do it again and I have requested for a refund/ replacement. But they were rude in conversation. I have the phone recording as well. Now I am worried that someone can help me on that of not ?

Regards,
Kushal Joshi

I ordered a 32'' eairtec TV from Amazon, on 18may2022 Order no:[protected]. I received TV with a screen display defect, so i applied for replacement. The original TV got picked by Amazon, but replacement never arrived . So i cancelled the replacement request and asked the support to refund me. Support said ok, i got the confirmation. But as on today even after 3 months i did not received the refund.

I ordered a Logitech G502 mouse for Rs.3795..order id[protected]). I opened the parcel and saw the box was damaged and cheap tape was applied on it to close it. Then i opened the box and saw that the mouse was used, it had fingerprints and scratches on it, also the serial number of mouse was different from the serial number on bill and box. I am really upset this time with amazon. I am ordering products from amazon from last 4 years. And my return rate is max 0.5%.
I want my problem to be resolved. I want replacement or refund for my order.

I have 6month warranty on RO now they are not providing me the same.RO not working. They are harassing me from last 1month. Company is fake.

Scam of Recharge need to withdraw but they aim to recharge another 2, 700 amount.

Dear Sir I have paid Rs 919.30 for purchasing of 3 T-Shirt and Lakme Podwer using internet banking with payment Transaction reference no: [protected]IGAOAFGSC1 on 27th July 2022 at 05.10 pm but my order has not yet been placed on my Amazon Account (mobile number [protected] and email Id [protected]@gmail.com), Please let me know why my order was not placed.

Please refer below transaction details from State bank of India
Date 27th July 2022
Narration: TO TRANSFER INB Amazon Seller Services Pv ASSPL Payments
Ref. No: [protected]IGAOAFGSC1
Debit: Rs 919.30

Amazon fresh is selling items above the MRP of the product.
The discounts shown on the grocery items appear in the website as well as in the cart but i was charged above MRP and the discount was also removed from the bill at the time of checkout for payment.
No response from the customer service either in the last 24 hours after putting in the complaint.

I ordered glasses for my eyes from amazon a few days ago, due to which I noticed some shortcomings So I lodged a complaint on Amazon to get him returned, in which no action has been taken till now the Glasses are loose from their frames .I request you to solve my probecam.
Thanks

Product is not delivered and it’s showing as delivered. nobody is responding what happened and why it’s showing delivered. It’s a fault from Amazon. It’s from surya electronics pune.

Order date : 12/07/22
Order no :[protected]
I ordered a gas stove from amazon. The burners were defective so I initiated a return but they are not picking up the product from my place now. All I'm getting are dates. I'm trying to return that from last 15 days. Kindly take that defective product back and refund the money.

I have booked order[protected] on 26th May'2022 and paid the amount on the same day. But product not yet received and i called many times to Amazon customer care number. But product not received & i requested for refund of the product for not delivering. Customer care persons every time saying like we will cancel & refund the amount in 2 working days .

I Am harsha i received a message in whtsapp informing me for work from home … They asked me to cmplete tasks by investing some amount so that they will refund my investment at the end of the task … I gave in with the huge amount of fancy numbers they shown now they say that it is not possible to refund and asking me for more and more investment…

I ordered the fire-boltt phoenix watch from amazon on 24 July 2022.
I am prime member of amazon as there policy I should get order by next day (On 25 July) but I didn't get order. There delivery agent didn't even call me on 25th.
So I checked the status of my order on 26th it showing as delivered. I haven't git the order. I tried to reach out to amazon for enquiry but I didn't get appropriate answers from amazon.
My order tracking id[protected].

I have received an item on 20th june'22 (payment mode-COD) and returned picked up on 22nd june'22.
On day 1, I have been requested to initiate the refund to Amazon pay balance or account -449(last 3 digits) but refund has been initiated to some other bank(-655, last 3 digits) which is not belongs to me or family member.

On other day when I enquired about the refund status, I have been informed the same that refund is initiated to -655 account(which is not our's). when I have requested to stop the refund I have been informed that they have stopped the refund for now and placed a request for issue resolution and scheduled a call and asked be to wait for the EOD. But I didn't get a such kind a call.
for Chat reference: Please refer attached screenshot.

I request to refund my amount 3, 099 to account ending with 449(CITIBANK).

Hi,

I have received an order(#[protected] on 20th june'22 (payment mode-COD) and returned picked up on 22nd june'22.
On day 1, I have been requested to initiate the refund to Amazon pay balance or account -449(last 3 digits) but refund has been initiated to some other bank(-655, last 3 digits) which is not belongs to me or family member.

On other day when I enquired about the refund status, I have been informed the same that refund is initiated to -655 account(which is not our's). when I have requested to stop the refund I have been informed that they have stoped the refund for now and placed a request for issue resolution and scheduled a call and asked be to wait for the EOD. But I didn't get a such kind a call.
for Chat reference: Please refer attached screenshot.

I request to refund my amount 3, 099 to account ending with 449(CITIBANK).

Good morning sir,
My Name is Suhail Ahmad.
I had recently ordered a shoe with order ID[protected]
I have a habit that I opened my every parcel in front of delivery agent.
And when I open my this order
[protected], the shoes was not present in it, there was some kids wear in it. I told delivery boy what to do,
He told me that you can go for return, you will get easily refund for this wrong item.
I insist him that I'll not take this order but he told me we can't take back opened parcels.

And when I go for refund, you guys told me we will investigate this issue, and bla bla bla...Please I request you to tell your team to confirm it once by your delivery agent.

And refund my money as I'm student and this money is very very important for me.
Thank you

You can check my past orders, I have done plenty of orders without any issue.
Regards,
Suhail Ahmad

Email [protected]@gmail.com
Mob No [protected]

Dear sir, I have been a valuable customer of amazon since 3 years and I have shop more than 5 lacs without getting any issues. Now your team make me so frustrated, Please help me.

You can refund me either in bank account or Amazon pay wallet, OR deliver my same shoes which I have ordered.

Hi,
I raised a request for Amazon PayLater account closure on 8th July 2022. After having 4 attempts the executive said that he has registered the request but he didn’t register, I have been waiting till 26th July 2022 and then I asked for the status. I was shocked to know that there wasn’t any request for account closure, again I had to call them and had a long conversation about 30-40 for the same. Yet again after a couple of hours I got a call from the executive and he started asking same questions regarding account closure i.e. why do you want to close the account etc.

It has been a real pain and being mentally harassed by asking same thing again and again, yet not raising any request to close the account