Amazon India Complaints & Reviews

My name is rahul and I ship my parcels through amazon surface . I was having A issue On My delivery panel and the issue was pickup not done. I was there in there office and the staff is so rude. once manager said that i cant do solution and Abused Me badly and in return i said Him some words about His job in reply . after That he abused me again and all staff caught me and Try to hit me . One of them tied my hairs with his hand, In this dispute They broke My specs Costs 7400/- and I called police . in return they called some security officers of haryana police . they security officers dont have right to Scold me, After that the senior officer From 112 also Scold them and Said me to file a complain . i also filed A complaint against them .
I want to file a case Amazon Pickup hisar and staff mainly The manager deeshvir Poonia, They are also Denying to show CCTV

It has been 7 days since i have ordered my product and I have not received it till date. This website has taken my money and not delivered my product. Customer care only knows standard answers and are of no use.
take action against them to get my money back

Ordered The Samsung Frame TV 2021 and got it delivered on 22nd November, 2021 by Amazon India. I was eligible for a free bezel for Samsung Frame TV post the return period(effective post 31st January 2022). It has been more than 90 days that Amazon India is not providing me the free Samsung Frame TV Bezel/Frame. After continuously complaining on Amazon Support they are not providing me the promised free bezel. Amazon is involved in fraudulent marketing activities where they are promising their customers for freebies and luring their customers to buy their products. Later they are providing the freebie.

I have the all customer executive's chat where they claimed that the Free Bezel will be delivered to me within 10 days but today is 7th July 2022 and there is no response from Amazon India

I'm an amazon prime customer for several years. recently i purchased one product order id[protected] .
that product is amazon fulfilled. after 5 days they cancel that product and refund the money.. I eagerly wait for that product. but they simply cancel and say, sorry for inconvenience. the product is out of stock.

when asked about this same on customer care via both chat and call back.

They said the same thing. The product is out of stock, you get refund. place the fresh order.

without available of stock. how can they list the product. that is available for many days and after 5 days, beyond the delivery date, they said, sorry product is out of stock.

They thinks, Indian customers are fools... without obey the customer rights .

Also one important thing... customer care representative said, " There is statment in their Terms and conditions, anytime Amazon can cancel the order, without any reason ". so, please don't order anything and disappointed.
This is my advice for all...

we Indians should boycott, this modern East india company. choose the better alternatives, wisely otherwise. everybody suffers in future.

Best of luck 🤞

ORDER #[protected]

An item I ordered was to be delivered by yesterday - 5th of July in my office premises. Since, yesterday, I have been conversing with multiple customer support executives (5-6 to be specific) but no solution till yet. All of them have the same generic response - "We have raised the ticket / It will be delivered as soon as possible / The issue will be expedited at high priority", etc. etc. One of them even provided me a delivery person's contact number which is either not reachable, switched off or busy every single moment.
The last update I can see is in the dawn - 3:15 AM - around 17 hours ago, which says - "There is a possible delay".
The package originated from Hyderabad, is still in Hyderabad and the destination is Hyderabad as well. This is nothing but severe event of irresponsibility from their side.
In few minutes, it will be the deadline of today's delivery time interval. Still no signs o[censored]pdate or progress.

I bought an Apple charger form Amazon on[protected] with warranty period of 6 months.now it’s not working then I visited the service centre they told me that it is not an original product it’s a copy product so warranty is not valid. Sir so raising a complaint for this type of fraud …..
kindly consider my request and do the needfull

A refund of 1179 was processed on 28thJune. The refund has not been credited to my account.the payment was made by my Bank of India Debit Card. The RRN fir the refund is, 75503722181016703197186.

A refund of 1179 was processed on 28 June, 2022. The refund has not yet credited to my account. The payment was made by the Bank of India Debit card. The RRN of the refund is 75503722181016703197186.

I purchased a 1.4 ton. Croma Inverter split ac from Amazon India on 3 May 2022. It was to be delivered on 6th May. On the date of delivery I got a notification that the delivery was delayed and I would be informed soon of the new date. By 10th of May I still had no updates. I called up amazon customer care. I was told that the product was stuck and it would be best if I cancelled the order and placed a new order. I had purchased this product in a very special deal, so Amazon said they would pay me the difference in price if any as it was their fault. I chose to wait for the cancellation of the previous order before placing a new order as I had purchased this on an amazon pay icici card on emi and the amount was already blocked on my card.so I tried cancelling the order but was unable to do so. I called up customer care again and told them so. So they tried cancelling it and were unable to do so too. Since then two emi’s have been generated on my card, which I have not paid because I have not got the product. My card has been blocked. When I pointed this out to customer care, they once offered to pay me the entire amount but not in the original source of payment. They said they could only give me a refund for the full amount in my amazon pay wallet because the product has not been cancelled. I refused to do because I could use that amount only to buy things on amazon while my credit card payment would remain pending. I did not want to be compelled to buy things just to use up those 26000 odd amount. Every time I call for an update I am requested for 3, 4 or 5 working days to resolve the matter but till date (7th July 2022) there has been no cancellation or refund.
My money is stuck, my credit worthiness is ruined and the mental harassment is too much to handle. If I don’t call them up regularly, they will do nothing.

Hi Sir,

I had requested replacement/return for the product (ORDER NUMBER #[protected] since the day when it was delivered (12th May 2022) and there were multiple return requests created but I've received any call from the delivery executive neither they visited my place for pickup. When I contacted Amazon customer executives, every time they created a new return request promising that "if the return fails this time, they will initiate an advance refund for this order".

In this case only one option available for the customer is to "WAIT" but for how long and when will this cycle end?

I have all the chat history and replies for the amazon customer support executive. Please let me know if you require any further information.

I ordered monitor "BenQ MOBIUZ EX2710Q 27-inch 2K QHD 1440p IPS Gaming Monitor, 165Hz, 1ms, AMD FreeSync Premium, HDR 400 Nits, 95% DCI P3, 2.1 Channel Speakers, Height" from Amazon.in

Its latest order no is, Order#[protected]

I requested for return of the monitor, to which Amazon agreed and provided pickup date 2-July-2022.
However every time they don't come for pickup and after calling the customer care, they give me new date.
Its 5-July-2022, after rescheduling twice already, the pickup is again showing as "Return pickup verification failed". Even though nobody contacted me for return pickup.

Please relieve this as if this pickup is cancelled the date of return has already passed.

Thanks

Since i was not at home delivery boy of Amazon delivered the product and my mother didn't notice that bottom back side of washing machine was damaged and now amazon is saying that wasing machine will not be replaced.

Hi Team,
I have ordered Fireboltt Ring Pro Bluetooth Silver Grey colour(Rs4599) on[protected] from Amazon application and it was delivered on[protected]. Same day i have requested for return request as the colour was not full grey and it was not good on my hand.

I have requested for return and the pickup was scheduled for[protected] and the amazon agent collected the product(Fireboltt Ring Pro Bluetooth Silver Grey) from my home on[protected] at 2:22PM and reviewed the product, opened the box, and took a picture of watch in front of me in his phone.

Amazon team customer care also called me for the refund or exchange and i have requested for Refund only.

From the date[protected] the status was showing as "Your item is on the way and the Refund will be initiated."

I waited for a long time and called Amazon customer care on[protected] and enquired about my refund. Then they said on call that the wrong item(Lamp) has been sent so Refund is on hold.

Since then I have been writing the mails and I am getting the same reply everytime to return the right product.

I have questioned below points to them.
1) How can I return the product when I already returned the product?
2) I have clearly mentioned your amazon agent has reviewed, opened the box, Smart watch, It's charger, Taken a pic in front of me and then only collected from me.
3) I have handed over the product to your amazon agent and he has verified and confirmed that the product was correct. But you have received the wrong item. Who is the thief here?
4) I am continuously asking to enquiry your Amazon Agent or Shipping team where the product was exchanged.but why are you guys not doing it?
5) I have given bad feedback on the Fireboltt Ring Pro Smartwatch performance. Are you guys taking revenge on me for that?
6) What's the role of an Amazon agent here? He totally verified the product and reviewed the product that it is the right item? Why are you guys reaching customers here that the wrong item was returned?
7) It is clearly visible that the agent has replaced the Fireboltt smartwatch with the wrong product(lamp). Are you guys not getting that? Why don't you reach out to his boss or his management? Why don't you escalate to their management?

I am totally fed up for giving reply to amazon stupid mails and not at all working on the resolution even though the solution is clearly visible.

Note : I have attached order details.

Request you to please help me on getting my money Rs4599 back.

Order Details :

Order Number:[protected]
Invoice Number : FBLJ-71658
Order Date: 21.06.2022
Invoice Details : KA-FBLJ[protected]
Payment Transaction ID (Giftcard): 1112bn1sQc7w2rPoL7tu62pW6
Payment Transaction ID ( UPI): Blslw5pWliAg9QFhJV0Hk7EgMuA3CoNfiDc

Thanks & Regards,
C.Pavan kumar sharma
[protected]

I ordered my wireless accessory worth ₹1, 999/-
on 28th June, 2022.
I have Received the package on 4th July, 2022
But as I opened the box, it was completely empty and the item was missing from the box.
I had made complaints regarding this but there is no such reply from the company
I just want my money back.🙏

I ordered my wireless accessory on 28th June, 2022.
I have Received the package on 4th July, 2022
But as I opened the box, it was completely empty and the item was missing from the box.
I had made complaints regarding this but there is no such reply from the company
I just want my money back.🙏

They said I shall registered and work With them I did, and deposits money, now I want to withdrawn they have being increasing task for me of which I don't any money now I need my money I'm in deep trouble now. Please help me and return my money back.

Item not deliverd yet vide order No;[protected], dated 26th June'22, but showing delivery success status in the App.Please deliver my product otherwise refund my paid amount of Rs.29, 999/-.

Sir we have not received my refund for rs 590 which had successfully processed on 17 Jan. RR no has given by the company is[protected].dama

I ordered product from Amazon and they committed same day delivery but it didn't not happen and waited for four days but it was cancelled with out informing to me and again I ordered one more product again they committed same day delivery but again they didn't deliver the same...why they are committing if they are not able to delivery...I called many times to the amazon customer care but the issue is not resolved..

I have raised return request, but no one came for pick up and staus update that "return pick up verification failed". I have tried two times but both time same status updated and even curriers guy has not contacted any time. Please take this feedback very seriously and refund my money as soon as possible....