Amazon India Complaints & Reviews

Dear sir, I ordered the Cadbury dairy milk oreo chocolate from Amajon but I got the chocolate of very bad smell and taste. It was also totally melted. when I complained about the same to the customer care of Amajon he refused to return or replace the item. He replied me that he is not responsible for the quality of the product. He directly refused for any responsibility about the quality of the product.

I have ordered a product on 20th June 2022 on AMAZON but due to size issue I placed the return request which got accepted but no one came to pick the order and it got cancelled. Then i again did the same and no one came then too to pick the order and agent not even picked my call both the time. I have contacted Amazon customer and then they scheduled the pickup on 11th July 2022 and same goes here too NO ONE CAME TO PICK THE ORDER. I want my refund of Rs. 698 which is the value of my order. My order ID is #[protected] which is by this name "The Souled Store Bird Pattern Womens and Girls Graphic Printed Cotton Skater Dress Blue". I want my case to be resolved asap because i have paid for the order via Amazon pay later and the due date for its repayment is nearby otherwise penalty will be charged and if so happens penalty should be borne by Seller himself. I want my money back and seller have to pay me the opportunity cost as i have wasted my time here, i could have otherwise spent my time on my work

I returned one product. Order Id is[protected] and it's price is 987. In Amazon refund status shows that it's credited on 23 jun but it's not reflected on my payment method so i contacted my credit card company they asked me for Refund refrence number and it's not generated yet and I raised a ticket about RRN but they keep postponing date. First they told me wait for 5 days. then when i checked after 5 days they said same thing. I've never faced this kind of problem with any E commerce site. Plz solve This problem ASAP otherwise i will delete my Amazon account

Hello,

Order[protected] Dt. 17 Mat 2022 is not refunded.

Amazon team had sent to me a cheque in the name of Jayakumar without any initial by mistake. I had bring this mistake to their notice but no proper response from Amazon team.
Have been following up with customer care teams but not proper answer received, They are extending the resolution dates and asking me to wait till 19th July finally.

Please do the needful at the earliest.

Thanks
Nagamma
[protected]

As a prine member, I ordered Iphone 12 on 4th of July using my Axis Bank Credit Card. It was supposed to be delivered on 09th july but the delivery Agent forgot the parcel inspite of informing me and coming to my premises.He marked in the system that the delivery was unsuccessful as the recipient was unreachable which again is a unethical practice.

On 10th july, As the delivery agent arrived, My son requested him to show him the contents of the box as he wanted to be sure before he could accept the box and phone contents.But the delivery agent who was quite rude with my son, refused to show him the box contents and he left cancelling the order mentioning that the exchange phone was not acceptable,

Inspite of this being a prepaid order, this wasn’t expected from Amazon.

This is the last time i am ordering any phone from Amazon. Very disappointing experience. This kind o[censored]nruly and rowdy behaviour should not be accepted in any organisation.

Order No[protected]

Dated- 4th, Jul
Iphone 12 Black

This is with Reference to my order no. #[protected] dated 20th June, 2022. I have purchased ONLY women's Slim Jeans through AMAZON of Rs. 1999.

As per the email received from you (attached as pdf file), I again spoke to one of your executives, Ayesha J.

I explained the entire issue that I have been facing since June 25, 2022.

To reiterate, I had initiated the return of 2 jeans bought together, and it was scheduled to pick up on 25th June, 2022. On that morning, one courier guy came to pick up the jeans, he told us that he was here to pick up both the jeans. Same afternoon, another courier guy came to pick the jeans. Naturally, we told him that the guy who came in the morning already picked it up.

In all this confusion, I had received the refund for only one pair of jeans. I had called Amazon customer care 5 times now. Let me explain in details:

· Three of your representatives, including the latest one Ayesha J., told me that they are raising the ticket and it will get resolved in 72 HOURS.

· In my 3rd time, AMAZON representative (Mr. Nishant from Escalation Team) told me that it was a fake ticket. He told me that he will put up the complaint with the courier company, and I will just have to wait for another 72 HOURS, if it does not get resolved I will issue the refund and he will give me a call back.

· ONCE AGAIN AFTER MORE THAN 72 HOURS, on 6th July, 2022, I called again and MR. ABRAR told me again that it was a fake ticket by Mr. Nishant, and now he will raise the complaint and again I have to wait for 72 HOURS.

· Today, I spoke to Ayesha J., she was humming the same tune and once again she told me that she is raising the ticket and I will have to wait for another 72 hours for a resolution.

This is not the kind of seamless shopping we expect. For mere Rs. 2000/- I have had to follow up with AMAZON 5 times and still no resolution.


Hoping for a quick and prompt resolution at the earliest.

ORDER #[protected]
Return Pickup Tracking ID:
[protected]
return pick-up was scheduled for: Monday, 27 Jun, 2022. Tthe carrier for this pick-up did not cpntact me & updated the status as return pick up verification failed . Please arrange to reschedule for return pickup & refund my money.

I received a damaged product for which I initiated the return. The return was scheduled for 8th July 2022. But no one came to pick up the item and the status has been changed to “return pick up verification failed”. I don’t know what they were verifying because no one contacted me.
Order I’d:[protected]
Please re initiate the return process.

I have paid them lot of money and keep tasks are completed
And once I put withdrawa request through website the telegram instructor is needed me to to pay 1 lakh rupees for submitting the withdrawal request to company for the payment
Unless I didn't pay him he won't apply and He is going to block my member account in website. He is taking advantage on me now..
Please help me

Amazon
Your Account Amazon.in
Message From Customer Service
Hello,

As per your concern, order no.[protected] refund is initiated on[protected]. the Refund Reference No. is[protected]..

contact with your bank.

I hope this will help you.

Thanks for contacting us.

Warmest regards,

Amazon.in

Few day back I got mail saying that we are suspending your account because you're misusing it but I haven't done any such things which can affect my account.

I'm using Amazon since many years, I tried to contact it via email and call to discuss on this suspension but I haven't got any response.

My account email address: aadi.[protected]@gmail.com

I had ordered shoes and returned it within the time period of returns. The first refund was initiated on 11th June, I had still not received it, Amazon said contact bank because they have initiated from their side, I went to the bank and they told me no refunds or any kind of transaction has been initiated into my bank account. Twice Amazon customer service told me this. Third time they told me to put my bank account details again, and I did. Still they didn't give me my refund. Then fourth time, they said it was initiated but when I asked for reference number they didn't have any and said there was a technical issue and they will re-initiate the refund from their side and told me to wait another 3 days. Now today I called, and guess what they said? Wait 3 more days. I asked about what happened about the last time I called and they promised me it will be done within 3 days. Customer support only said I understand Sir, I'm sorry Sir, please wait 3 days more. This is unreasonable. Amazon should pay my refund with added costs of mental headaches and so much time and effort wasted on calling them again and again only to get the resolution of waiting again for 3 more days.

Order ID[protected]

On 22 june 2022, I placed an order of Kitchen Knife set ₹699 and also recieved the cashback of ₹100.
After 3 days when I returned the order I need to get it refund on my amazon pay later amounting ₹599..
but due to limit was exceeded the refund was not successful in pay later and need to be done on bank account.
Even when I contacted the Amazon for the refund they sauid they already refunded until I showed them that the
refund got cancelled in Amazon Pa Later.

As the continuation of calls and messages were continue till last 10 days the Amazon executives said that I need to contact to Capital Float as its a third party vendoer and amazon has no right over it.
When I contacted the Capital Float regarding refund they keep me on hold to say that the money has been initiated by our end will be refun ded in bank account.
Even after sharing the bank statement to them that I have not got the refund, the Capital Float keep giving dates and false assurance that money will be refunded.
Evcen when I had converstaion with their executives they said that we'll share you the mail having transaction details but didn't recieved any mail from them.
They are just harassing me mefrom last 17 days as I can't stand anymore.

Its been more than 17 days from nowe to many calls, mail and tweets to Capital Float and then no response from their end.
I'm not getting this that if Capital Float is third vendor party then why in amazon it's named as amazon pay later.
Its the respionsibility of Amazon to refund my money to my bank account as mentioned by the capital float.
Both Amazon and Capital Float are just harrassing me and not refunding my money.

I have ordered a laptop in amazon which I got defected then I have returned the product which is on 27 june 2022 till now I have got any update on refund status. I had reached to the customer service on 29 june, 1st july, 5 th july, 6th july, 7 th july and today .when I reached to customer service on 5 th they said will start the refund initiation to which I haven't seen any update on the amazon so I tried reaching on 6th they said initiation started wait for 24 hours more and then if you still don't see please reach us. On the 7 th july also I haven't seen the refund status so I reached the customer service again now they said again wait for 24 hr . same again I reached on 8 now finally they said wait for 3 working day if you don't seen please reach us again I got frustrated and asked to connect to there manager. They haven't connect the call to there manager and cut the call in between.
I'm not sure when I will get refund, My credit card EMI also go debited.

my order details are:-
order id:[protected]
order date : 21 june 2022
returned date : 27 june 2022

I have ordered a new pair of slipper, however used and an different product is delivered. When i requested refund, delivery team says we have to make a complaint as delivery package was compromised during delivery by amazon and someone changed the slippers and put old slippers. Amazon India should be responsible for this and return my refund. I have attached my order details and photo of delivered product.

My order has not been placed but rs3024/- money has been deducted from my account on 30/6/22 and the same amount of rs was supposed to be refunded on 6/07/22 as per given information but still I didn't receive it .My order Id Is[protected]
[protected]
[protected]
RRN - 75503722183016750609925

Amazon India Customer service is very unprofessional. They just don't care about us. I ordered a Amazon Prime item. It was marked as urgent one day delivery. They faild to deliver the item on time, then again same item was delayed for a week. When I contacted Customer service, first they gave me false promises. When they again fail to fullfill thier promise I called them. I humbly ask if there is any way to escalate or Submit compliant. They said there is no way to file compliant. When I called and demand supervisor they put me on hold and disconnect the call more than once. Plz help me .

I made a payment of 459 from dominos app through amazon pay but amount debited when I checked with dominos pizza they are like we couldn’t see any transaction check with Amazon on and amazon ppl say check with dominos pizza worst work by amazon India and dominos pizza

I ordered a mobile phone iqoo z6 ₹14599 prepaid from Amazon app on 28th june and on 30th june it is showing as delivered. Order#[protected] . So i went to the delivery office and they said that all the parcels with otp varification got cancelled. So i called amazon customer service they told me to wait for one day as the delivery can be done in 24hours even after showing as delivered. Didnt receive it still. After that i called them again to register the complaint and they registered it and told me to wait for 5 days so that the investigation team can investigate. After 5 days i called them again to know the status of the investigation.. they told that our investigation is completed and we couldn't file a refund or return on your order as our investigation is showing that you recieved your product. So they told me they cant help me anymore regarding this and hung up the phone. And i was not even in the city that day. I didn't recieve any otp so how can the product be delivered without providing any otp. My sister saved money for 5 years for a mobile phone and she gave me the money to order that for her. I am a patient of hypertension and severe depression and this is extremely affecting my mental health please help me These type of fraudsters must be punished strictly

I purchase my product from amazon on 25/12/2021 and product was not working properly and its was in a 1 year warranty so i decided to return to amazon it was return on 26/June/2022 total amount was(3969) i got refund 1450 on amazon pay successfully but 2539 is not refunded on bank account and amazon said it was refunded my amount on the same day in my bank account(bank of India) rupees 2539 but next day i checked in my bank account 2539 amount is not reflect and credit in my bank account
NOTE- Amazon did not give me any RRN(Refund reference number)
Name- Prabhat Bhushan Gupta
account no - [protected]
Refund amount- 2539
bank of India
request a Refund
order id[protected]
processor trace id- 1diUkfKMUmP1Aqoq50Fc
transaction id- 1111tqNL8D3kwaWvwfIXGEw2k
PHONE -[protected]
ITEM -ECHO DOT 4TH GEN 2020 BLUE