Amazon India Complaints & Reviews

I ordered ONE PLUS NORD CE 2 smartphone on date[protected] from Amazon.in (Order No:[protected] . The order delivered on date[protected] at 10:32 p.m. The outside package was sealed but the box was not sealed. After opening the box, I found that handset was not available in the box. I talked with Amazon Customer Care. They told that they would investigate the same and will get back to me after 5 days.

I don't know what to do now. Need help.

Regards,
Umesh Sahani

I ordered a pair of white crocs sandals (size: UK 5) on Amazon. I received the same sandals in navy blue size UK 4. So I did the obvious and returned the product the very same day. A week passed but I got no refund. So I contacted Amazon and asked what was going on. I was told that they would open an investigation and get back to me in 3 days. No one got back to me so I called again only to be told that I had returned the wrong product.

I RECEIVED the wrong product and got accused of returning the wrong product. I was told that their warehouse people say that they sent the right product. Clearly a lie because I received navy blue UK size 4!!!

They took back the blue ones and didn't even refund the amount. And it wasn't cheap. I've been scammed of approximately Rs.3500.

I tried complaining and even speaking to the manager but the manager was so rude that he just cut the call on my face. And now every time I try to contact them about it, they copy paste the same response and end the chat. I even emailed them only to get the same robotic response.

I tried to explain to them that I am not some crocs store to have random colours and sized lying around to just falsely return something else.

This is the kind of scam such companies run. And there's absolutely nothing I can do about it because they didn't even reply to my legal notice. I am highly disappointed in scam system that goes on in this country. It's no wonder that the world knows India as a scam country.

Is there even a solution to this?

I ordered a Redmi note 11 pro mobile for ?19, 999/- and made the payment online. This ordered was not delivered but marked delivered on 4th June, I suddenly called customer care and told this. they told to wait till 7th June buffered time. I waited and called on 8th June. Firstly they gave me excuses, they after lots of fight they raised an escalation and told me to call on 14th June. I called on 14th june, but then also told that things are nt clear need to re-escalate again took 5 days.
But still no refund

Dear Amazon, it been second time now that i have not received refund from ur end. Please i need my money back in my account

I ordered one printer from Amazon on 30th Apr'22.While opening the package, i noticed that the ink was spilled in whole box (the printer was in bad condition). I had then put the replacement request on the same day and was waiting for the replacement. Nobody turned up on the replacement request then i called customer care for sending someone for getting the product replaced, despite it should be replaced automatically. Post this, one delivery guy visited our premises and mentioned that this product can't be replaced (the replacement printer was never delivered to us) and it has to be returned. I called Customer care again and informed them and went on to proceed the return request (NOTE: The return request was placed by Customer Care Agent). Post the return request, nobody again turned up for few days. I called customer care again twice for getting the product picked for return. After few days, delivery guy visited for pickup on 11th May'22 and took the printer and mentioned that we'll be getting the refund once the product is back.

Now Amazon team is saying that they have got the product with different serial number and they are unable to proceed for refund. The confusion here is that the return request has been placed wrongly by Amazon customer care agent (it was supposed to be on Original Order id but it was placed on replacement order id. I've tried to explain it to Amazon customer care team as well and they have redirected
me towards you for the resolution as they are dependent on the investigation team results. I have followed up with them multiple times and i am getting the same answer that they have got the product with different serial number and they are unable to proceed for refund.

Amazon is not giving me my money and they are not ready for returning the product back to me as i told them that if you can't return my money please give me my product but Amazon is refusing for that too as they are saying that they have discarded the product.

PNR ZY9E6C
Name Deepak kumar jha
Date of booking 01/06/2022
Date of journey 09/06/2022
Request for Full refund not received till date.

On 01/06/2022 a request was made for full refund of Air ticket from Amritsar to PATNA for journey date on 09/06/2022 wrongly entered instead of 02/06/2022 to your customer care with in 5 minutes of booking the wrong date ticket

They ensured me of full return and told me to book another ticket of date 02/06/2022
An email was send to me regarding the matter .

Till now 14 days have been passed I have talked with atleast 6 customer care and supervisory staff. But still no action is taken neither any date is given for refund.

All customer care are promising to call back but no call back is received.

As said by them I didn't cancelled the ticket from my side . As the request was already generated from your side.

My kind request to refund the money from your end to me and settle your issue with spice jet .
As already 14 Days are passed .

Thanks regards
Deepak jha

I am trying to return the item in more than 5 attempts, but every time the delivery boy refuses to pick up the item, telling the pickup was denied by the customer.every time i contacted to the customer care service they assured me that they will take quick action and will contact to the courier partner to pick up my item as soon as possible.But it's more than 10 days i got no solution.every time i called the customer care they automatically lodge a pickup schedule but every time the delivery boy refused to pick up the item . They even don't c ok ntact to me I try to contact them they blocked my number.please take a step against them.

The product got cancelled on 20th April. It shows refund was initiated on 27th April and it still shows that the refund will appear in 2-3 business days but as of date, there's no refund in the bank account.

I am Sudipta Senapati, Mob: [protected]. I wrongly recharged on Amazon Pay balance INR 17100 amount. Many times requested to Amazon customer service but they are not help me for back on my bank account. I was requested on him but they not sending. I am unsatisfied for Amazon. They are not returned my money. It is used for my Medicine and others medical purpose but not help.

Please help me. I want this money back to my bank account it is very emergency and essential money for my family. My mothers has illness. In this situation how I save my Mothers.

Amazon I requested to you again please back my 17100 money back to my bank account. It is very essential for my mothers save.

Thanks & Regards,
Sudipta Senapati

Last week i have ordered for 2 kind of product, orders is not delivered but the status in Amazon India account is delivered on 13/6/2022
I want my orders delivered or refund with fine

Ordered an battery bank on 8th May order[protected]
received same day. Defective product was picked on 10th May by Amazon agent. Replacement was committed on 3 calls but never received. After 6 days of followup of replacement product, they finally cancelled the replacement order on 16th May thru the Amazon representative. Based on my escalation to the Amazon grievance cell got a call from agent on 16th May who promised that the amount will be credited to source account within 5 days but that never happened. Based on this commitment she asked me to close my complaint which I did. ( recorded conversation of agent is available with me) . When repeated complaints made subsequently the standard reply is that we are investigating. Now on 10th june after 1 month the agent says that the original product not returned. On 16th they confirmed that product was recd and payment initiated. Recording of this call is available with me.

Wrong number is recharged by mistake but they didnt pay a reversal recharge

Amazon Delivery boy called up and asked that he is standing on gate for pickup the return product. He took the product and pretend to doing something on phone and told that pick up status will be upated soon as there is problem in server. He took the product and gone. After sometime when we cheked the status it was showing return pickup is cancelled. And showing refund will be processed after pickup while it was already pickup by delivery...

I am writing this to let you know that I have ordered a phone with one day delivery option. Been 2 days now the order is showing out for delivery but no one came to delilver it. Delovery agent didnt pick the phone. Now the amazon service team ask for 5 more days. Moreover the price of phone is now increased by 2k on the amazon site. So if I have to cancel the order then for reordering i have to pay 2k more. They are utilizing so much such additional money and getting interest from them.

I have ordered one metro handbag from amazon india on dt 18may 2022.. It was prepaid order of Rs 1294/_.
on 24 may insted of handbag women slippers.were delivered and same were retuned by me for reason wrong item delivered. Return was picked up very next day ie on 25 May 2022. My refund has been not issued by amazon india. After various calls now amazon is refusing refund quoting that wrong item.returned.
I have returned wrong item.delivered. what I ordered was not delivered.

I ordered a chair for 16k, warranty was one year, chair main frame (body) broke from the joint within 7 months,
now seller is refusing warranty and amazon india is not helping me with it, it seems to me that they are on sellers side.
I have made 7-8 calls to amazon india since, every time with a promise to call me back in 3-4 days, i never heard from Amazon,

Sir/ma'am,
I ordered a product on 10th june on Amazon but since due to prolong delivery date and product not required for now, I requested for cancellation with the help of customer service advisors but even after that the item is still on shipping and the product still didn't get cancelled therefore,
I want to raise an issue with amazon india that the service provided by them has been not nice and trustworthy to the customers.
My order id is : Order date

10-Jun-2022

Order id:

[protected]

Please resolve this issue at earliest.
Thank you

How are you sir when i purchased the product at that time it was in offer around 169 and delivery ordered i don't remember present now you are asking me double amount around 353... i can;t pay the amount you are asking if you want your product you can take ... it is in pack and box only and i didn't used ..you can take your product and close the due ...i discussed with Amazon customer they told me to discuss with Zebronic customer and i discussed with them also they told me to talk with amazon ...after that i didn't spoke with customer also if you want the product amount i can pay you of around 169 or else you can take your product and close the due...

I have ordered product ( Bigmuscles Nutrition Premium Gold Whey 1Kg Whey Protein Isolate Blend | USA FDA REGD. BRAND | 25g Protein Per Serving [Vanilla Crème]);
Tracking ID:[protected];
and delivery date shown was 9 June 2022...but from 9 June onwards till 12 June2022 .product not yet delivered .
Daily I contact to delivery agent he reject my call every time.
I also contact to Amazon customer care they tell me that sir your product is out for delivery and will deliver soon..but at end of day product not get delivered ...they make fake promises .

Amount rs 808 was transferred on date 12 may 2022
My account is not reflecting the amount. My refund reference number is :[protected]