Amazon India Complaints & Reviews

I have applied for Amazon Pay ICICI Credit Card on 26th-May- 2022(Application No.[protected] and got biometric verification on 29th-May-2022, till date my application in verification stage, it has not been forwarded to ICIC bank for credit card till date, as per customer care.
In view of such slow process i have asked customer care fellow to cancel my application, however confirmation for same has also not received .

I have done follow up with customer care of amazon, amazon pay but matter is unresolved .

I have also called on [protected] several time but all the efforts are useless.

Rs-199 deducted by VSI/Amazon stan from my ICICI saving account, I have not done any transactions in this connection. Kindly refund and credit this amount.

The product was ordered from HeathKart on 17th June with expected delivery on 18th. I spoke to multiple customer care executives and they stated to wait until the last expected delivery date of 22nd and what I see now is the request to return and refund is already generated by them.
Also, the refund status shows it would come up by Jan 6. Does this make any sense?
Please look into it and this is not a good gesture to cancel delivery wherever we have possibilities of getting the product.

Product not dilivery my address very bad service amazon, very very bad service.

I have purchased Lenovo 4k monitor - Ordered on 27 May 2022 Order#[protected]. The 4k was not working and I was not able to save the brightness control.

So CC created a pickup and I got another monitor. The new monitor also has the same issue. So cc said they will return the item and refund the money.

They have crated pickup for 4 times and the same were got cancelled. Whenever I call CC says next time surely it will pickup. As pickup was cancelled 4 times, cc said they will initiate refund. So the refund was initicated on 17-June-2022 and asked to wait for 5 days. But when I contact after 5 days, cc is saying the Saswati was telling ties and didnt initiate the transfer.

====Sent on 17 Jun 2022, 15:09 ========================

Hello,

Greetings from Amazon.

This is Saswati from Amazon Large Appliances Team.

As per our telephonic conversation regarding your order ID[protected]). Sorry for the inconvenience caused to you with your product (Lenovo L-Series 71 cm (28 inch) 4K UHD (3840x2160) IPS Ultraslim Monitor |1.07 Billion Colors, 90% DCI-P3, TUV Eyesafe® Vision Health Board Compliant ( Rs.25, 299.00 ) ), I have initiated a refund for you.You will get a confirmation shortly, Within 24 hours. As per RBI guidelines, your bank may take up to 4/5 business days to process and reflect the amount in your account.So as per your order, the 4 business days gets completed on (Thu Jun 23 2022) .

Hope this will help.

Thanks for contacting Amazon.

Warmest regards,
Saswati
Amazon.in

============================

Today again Shilpa initiated the transfer and sent email in similar manner, but she did the refund on retuned product. I am not sure whom to trust.

===============22 Jun 2022, 19:56===============

Hi Sir,

Thank you for contacting Amazon.

I hope you and your loved ones are doing well and safe.
Firstly, please accept my sincere apologies for the inconvenience caused for you with your - order No.[protected]
Replacement order - Order No:[protected] Lenovo L-Series 71 cm (28 inch) 4K UHD (3840x2160) IPS Ultraslim Monitor |1.07 Billion Colors, 90% DCI-P3, TUV Eyesafe® Vision Health Board Compliant
As our valued customer, your satisfaction is our top priority and we certainly do not intend to cause inconvenience to you. Please be assured that we are here to make things easier for you and prevent you from bearing any loss.

Please note that I have issued an advance refund of Rs.25299.00 in your original payment method. It should reflect in your account in 3-5 business days.
Also, a pickup has been created for 25th June, where the Delivery Agent should come and pickup the item.

I apologize again for the inconvenience.
I hope this email will help you best.
Have an Amazing Day!!

Warmest regards,
Shilpa
Amazon.in
===============================

Shilpa again connected with Escalation contact and she said I will get confirmation of refund in some time. But not received. Not really sure if she is escalation manager.

===============Sent on 22 Jun 2022, 20:06================
Hello,

As per our conversation please note that a follow up call has been kept for Order #[protected] for tomorrow 23rd June 2022 and refund has also been initiated by our previous agent.

Hope this information helped

Thanks and Regards

Sayanti

Warmest regards,

==================================

So I am not sure how to return the item and get the money back. Amazon cc was not able to explain why the pickup was cancelled. Not really sure why they are telling lies every time and giving false promises.

It would be great if I can get the refund at the earliest

Order#[protected] Replaced
Order#[protected] Need to return

My AC order of 45000 is not delivered which was to be delivered on 8th June 2022. Now they are not even canceling it and refunding it,

Hi I had the same issue like others. I was received a message and ask to chat them on whatsapp +[protected] . And the agent advised me to communicate with the instructor on telegram https://t.me/Amzmall . At first you need to recharge 200 pesos that includes 3 task and after you fulfill the 3 task it will ask you to withdraw the money. After you need to recharge again for you to do the next assign task. At first it was easy bec of the...

Close my pay later acount, please

Dear Team,

Myself Elumalai, I have ordered crocs Unisex Adult Literide Black/Smoke Clog-7 Men/ 8 UK Women (M8W[protected]M) on 08-jun -2022 but i have received RO filter tissue its worth of rs 500/- Rs but my product worth Rs 4495/-

I complaint through amazon sites but no resolution as been to me or refund.

Please find the below order details and take immediate action as soon as possible

Order ID[protected]
Date 08-Jun-2022
Received date 14-Jun-2022

Please provide the Refund to my account .

I want to return this product as it is damaged(broken spokes) and seems like it is used. I had called multiple times at your customer service but everytime they said that L1 team will connect with you in a while for your issue. I have sent an escalation email but no luck.

Please find the attached screenshot of the damaged product.

Order :[protected] detangle brush

Placed an order during the sale for Crocs on 16th June 2022, Amazon cancelled it after 4 days saying there's a price error on 20th June.
I called the customer care twice but they nonchalantly ignored my issue and did not provide any solution citing that its an issue out of our reach.

If there was a price error then they should have informed me the very next day. This is an elaborate scam run by amazon to acquire customers by luring them with lucrative prices but cancelling the order after the sale ends.

I had placed an order for Asus Vivobook 14 and the laptop arrived. I raised a laptop inspection service request because of the slow running of the laptop and the laptop was replaced with the same model. I faced the same issue again and put a return request now because I wanted to change the model and get a refund for the product. The product arrived on 10th June. It's 20th June today and nobody has come to pick up the product and my money is stuck because of the that as the customer care people refuse to process my refund ahead

I ordered a laptop from Amazon India on 16-June-2022 on exchange offer. I was waiting for the delivery. On 20th June 2022 I received an email that delete all the personal data from your laptop. I did the same and waiting for my product. I received a call from delivery boy and ask to please come at home which is in 2nd floor. He said okay but he didn't came and put a note that exchange not valid without visiting and checking it. I contacted amazon but the support but they said I have to reorder as my card limit is already reached and the refund takes days. Why I should suffer for these issues which wasn't caused from my side?

HelloSir/Mam
I Surajit Das, My Amazon account details is das.[protected]@gmail.com. 1st I called Amazon Customer Care And talking to Priyanka k, I told her the Amazon Pay statement was wrong. And again I talked to the capital float customer Ankit who told me the whole thing and he overcame me and did not understand my problem, and told me wrong words about payment regarding. I request Please correct it and let me know. I was forced to complain without getting a proper answer. Amazon authorities will be held responsible and also capital float. That's why payment was delayed. They're not even doing the right thing, they're even sending people at home to collect their money. I will be compelled to file a case in the High Court if you do not pay proper attention to Priyanka and Ankit. Capitalfloat from Illegal way to send home for collection without a bank letter or anything. I paid properly every month, a memory I had never had before. Hopefully my problem will be solved. If not, I will be forced to file a case. Please see the attachment file.

Yesterday 19/6/2022, my order for cornlite cooking oil has not delivered but delivered message has sent from the Amazon

My registered mobile number with Amazon is [protected]

I want my order if not refund with fine

Team, unfortunately I have bought a Samsung Tab from Amazon on 5th Jun and it was dead on arrival and was trying to return since then ? Though it was scheduled pick on 11th Jun and person came and told me that his pick-up application is NOT accepting the pick up due to some technical issues and went back. I had called Amazon Customer care and they have created another pick up schedule after 3 days and told me that they cannot create schedule next day which is absolutely wrong… All these days, Pick up gets cancelled on day of pick up updating the ticket as “Customer refused to handover the TAB” …Till today (even after 10-15 days), nobody has come for pick up and customer care team keep scheduling new pick up request without any success !

Everyday I am wasting 45-60 minutes in talking to amazon customer and no idea whether it will get resolve before warranty expires ? It's been almost 16 days, i have been chasing AMAZON CS and no success !

Can you help in this regard ?

The below item is not working:
HP Wired Over Ear Headphones with 35mm Drivers, with mic, Foldable and Adjustable Headband/1 Year Warranty (B4B09PA)
ORDER #[protected]

I contacted service, I got a message that it will be replaced by 16 June..

So I didn’t do anything, waiting for replacement..

When I contacted on 16th June, they are telling 15th June is the last date.

I don’t have any proof except the customer service contact..

Please help in refund or replacement..

Amazon is a top brand..

If you are not ready to do anything, please take back the defective item, for me it is of no use..

Please help..

I returned a parcel from amazon but haven't received my refund yet. My account was showing that return has been approved but the delivery boy has already taken my parcel months back. I contacted him and he said he had returned the parcel to office and i should contact customer care. It's been months i haven't received my refund yet. Very disappointing. Very poor service

My amazon account with mobile number 7*********9 has been closed for unknown reasons. I tried to contact coustomer care associate they told me to wait 48hrs again and again but nothing action was taken against my complaint, I mailed their investigation team but they replied me to mail them with registered email, I never registered email with this account and they told me to do mail from associated account. I told them again and again that i never linked email and for proof that this is my account i gave them details like address card number, bank details. But they didn't listen anything. I returned a product on 10 june i asked them for refund but they didn't.
Infact, I returned product on 10th june on 13th june it was successfully received by Lucknow warehouse on 14th june instead of doing refund they blocked my account. Please help me.

Wrt Refund Reference #[protected] towards buying a Digital Camera & after returning the same, there is refund amount which is short
of Rs 5000/-.
Rs 53995/- was refunded against the refund of rs 58995/-