Amazon India Complaints & Reviews

I ordered a phone on 23rd May, and it showed delivery by 24th May, 9 pm.

The delivery executive gave my package to his friend who was coming to a nearby area. After obediently passing his thrown to his friend, he stopped answering my calls.

With n number of calls to your team, I got full ashwasan to get the phone delivered by EOD. But their app had different plans.

So it automatically updated the delivery date to 26th May. Without any reason. The delivery was urgent, and I trusted Amazon with the promised timelines. But no customer support helped or gave an honest delivery date.

Worst experience to date.

I have purchased FLYMUG Watrproof Cosmetic Storage Organizer Bag and PUHBRHY Deluxe Women's Underwear Case Travel Storage Bag on 16/05/2022. The product I received are different from what I ordered. The colour and quality of the products are not good .so I have requested for returning both the products. Return pickup was scheduled on 23/05/2022. The pickup carrier didn't contacted me and updated status as pickup verification failed. So please reschedule return pickup and refund my money.

I have purchased PUHBRHY Deluxe Women's Underwear Case Travel Storage Bag and FLYMUG Watrproof Cosmetic Storage Organizer Bag on 16/05/2022 from Amazon. I have requested for returning both the products. Return pickup was scheduled on 23/05/2022 pickup carrier didn't contacted me and updated the status as pickup verification failed. Please reschedule return pickup and refund my money.

1. I had ordered on TATA Swach Cristella Advance Blue Water Purifier - 18 Liters, ORDER #[protected] on 10 May 2022 via Amazon India.
2. The item was defective and I ordered a replacement ORDER #[protected] on 16 May 2022.
3. I did not receive the replacement item (ORDER #[protected] and hence cancelled the order on 21 May 2022.
However, the order was automatically rescheduled for delivery by Amazon on 23 May 2022.
Complaint:
- I have not received the replacement item ORDER #[protected].
- Amazon has not picked up the defective item ORDER #[protected].
- I have not received refund.

Dear Team

Amazon India delivered my ordered product LG Split Ac without the installation pipe of length 3 Meter which comes from brand.
Now, Amazon is paying me less as per there policy for missing part while I have been charged more by product company installation team.
I have given the Bill copy and job for missing part from the brand LG.

My purchased part kept by the Amazon without my consent and now paying as per their wish for the said part.
Why amazon doing this cheap activity with the customer.

Request you to please arrange to me my hard earned money back Rs. 3000/- which I paid to the brand for missing part which is kept by the amazon itself during delivery.

Pawan Guppta
[protected] | [protected]

Dear sir,
I purchased the Logitech C922 webcam from Amazon India (Wednesday, 18 May, 2022. This is not a good performance in night mode (blur will come) so I want to return this product but they are telling me this is only applicable for replacement. But they mentioned return or replacement. So I need your help to return this c922 and get back my money return.

Details of product:

Logitech C922 Pro Stream Webcam, HD 1080p/30fps or HD 720p/60fps Hyperfast Streaming, Stereo Audio, HD Light Correction, Autofocus, for YouTube, Twitc

ORDER #[protected]

For more details I have attached the document please go through it.

Please take this as a complaint. Kindly resolve the issue as soon as possible.

thanking you
Vinay M M

Since 2016 I'm customer of Amazon with subscription of prime membership.. haven't faced any issues until i ordered hush puppies brand formal shoes and one sneakers of the same brand costed 4203/- At the time of delivery i open the package in front of the delivery boy and i received both the shoes and sneakers are of different brand name something centrino that's the brand of Amazon i guess idk..At that time in front of delivery boy I've called customer care and told them all the incidents and i share them images and then they placed for the return pickup after 2 days..after 2 days delivery boy come and picked up my order..i was waiting for my refund and checking the refund status it's showing item is picked up when we recieve we'll intiate your refund..until 10 days message showing still same.Then i called customer care then he say we raise a complaint for you our team team will investigate and inform within 3 days..And next day they email me that your return number is very high and you have sended me wrong items..i don't understand without proper investigation they are just blaming me..i already sended him picture that time I recieved the product how can I change the product..and till now I've orderd more 250 product from Amazon's and probably I had not returns more than 20 products and i only return which were not useful or some size issue..i don't know why they are behaving like this but I'm not going to use my account anymore..after pickup they didn't inform me or nor delivery boy refuse while at time of pickup while checking the items..when i complaint for my refund then they blaming me that you have sended wrong items.. I've all the images and call recording when i complaint about the at the time delivered..

A product ordered was eleiglible for return and refund.

Return was accepted only after relacement. And, refund was promised for bank account and they acceted to issue to bank account as got myy details even. But issued a cheque.

I cant encash that cheque, as bank is in another state, no branch in my state. Kindly do the needful.

I had ordered a phone case back in February, 2022 and till date have been waiting and calling Amazon customer service executive back and forth and to recieve the amount. The only answer I recieve is a reference number and that they have nothing more to do.

However, neither have their executive till yet picked that product up from me and nor have I recieved the amount I should have. When I said this, they say, "Now that the return has been shown to be completed, we no more ask for the product, just go to your bank's home branch with the transaction reference ID and seek for the amount.

My account is lodged with the State Bank of India and they say no such transaction has been recognised.

I have purchased a solimo cast iron tava for 999, unfortunately i didn't like the model and the product is completely in unused condition with all the tags intact. Amazon had approved the return as well, but the return pickup is being cancelled by courier person 2 times now. I just get update on status page as "Retun pickup verification failed" Return cancelled. I have tried to contact the number provided by amazon but the pickup person never picked up and simply cancelling the return without even making the attempt. I have tried to reach amazon customer care number but it was never getting connected.

I have been amazon customer for years now and have been a prime member for very long time. This is the first time i have faced such a bad experience . I hope someone will respond to my query and resolve it.

I ordered for a 10, 500 badminton shoes and received another brand shoes worth 1500. Now Amazon is not ready to refund or replace the product. They say i need to return the original product. Please help me get my money back. Thank you

Hi,
I have received a wrong and damaged product and have returned it. I dont have any other product to return . Also I have purchased the same product from a local store in bangalore. Please check with the merchant regarding which product he shipped and how to confirm if he shipped the right product. This is a classic case of fraud and cheeting, and the culprits should be brought to justice. How can someone do this kind o[censored]ntrustworthy act, by keeping the original packaging but inside keep a different and cheep, damaged product worth 1500 rs, infact i paid 10, 000 INR. I am ready to move to customer court or any criminal court to get justice, , , also this has to be made an example for all those who indulge in such malpractices.

Best regards
BINOJ SR
+91 [protected]

Hello,

I have ordered Studds JETSTAR Classic D2 Cafe racer open face Helmet (Black, M) for Rs. 1065/- on 16th March 2022.

Order number:[protected].

I received the item on 17th - March - 2022 night duet prime customer.

On 18th morning I checked the size and it didn't fit properly so I decided to return the product.
Immediately, I raised return request on Amazon App...

With regret I need to inform you about the malpractices adopted by Amazon team in India. I ordered this product on 4 May 22 and immediately after receipt of the product we requested for return pick up as the quality of the product is too low.

Return pick up scheduled for 5 May 22 but cancelled.

Again return pick up scheduled but cancelled.

I called amazon support and received the response from Mohammed dated 13 May 22 that return pick up scheduled was cancelled due to technical reasons and it is rescheduled for 14 May and in case product is not picked up he assure me of advance refund, you can check your call which was duly recorded.

On 14 May again it was cancelled 3rd time in a row and I got assurance from Gaurav via mail dated 14 May that he will personally do a follow up and it will be picked up on 15 May 22.

On 15 May 22 the product was picked but I received a message that it was cancelled. I logged a complaint immediately and was assured by Shaina on 16 May that she is escalating and I will get a refund soon.

On 18 May 22 Pallavi came into picture and she assures me that she is doing some internal investigation and when I did follow up again on 20 May she asked me to wait and on follow up dated 21 May 22 she disowns her responsibility and forgets that she is dealing with prime customer and refused to entertain any complaint in this regard by saying they have not received the product.

I don't understand why amazon is adopting some unethical practices and why they are so unfair to prime customers like me instead of tackling their own problems.

Request you to please help me in issuing me a refund and maintain trust of customers like me who acted in good faith.

[protected]

I need to inform you about the malpractices adopted by Amazon team in India. I ordered the product on 4 May 22 and immediately after receipt of the product we requested for return pick up as the quality of the product is too low.

Return pick up scheduled for 5 May 22 but cancelled.

Again return pick up scheduled but cancelled.

I called amazon support and received the response from Mohammed dated 13 May 22 that return pick up scheduled was cancelled due to technical reasons and it is rescheduled for 14 May and in case product is not picked up he assure me of advance refund, you can check your call which was duly recorded.

On 14 May again it was cancelled 3rd time in a row and I got assurance from Gaurav via mail dated 14 May that he will personally do a follow up and it will be picked up on 15 May 22.

On 15 May 22 the product was picked but I received a message that it was cancelled. I logged a complaint immediately and was assured by Shaina on 16 May that she is escalating and I will get a refund soon.

On 18 May 22 Pallavi came into picture and she assures me that she is doing some internal investigation and when I did follow up again on 20 May she asked me to wait and on follow up dated 21 May 22 she disowns her responsibility and forgets that she is dealing with prime customer and refused to entertain any complaint in this regard by saying they have not received the product.

I don't understand why amazon is adopting some unethical practices and why they are so unfair to prime customers like me instead of tackling their own problems.

Request you to please help me in issuing me a refund and maintain trust of customers like me who acted in good faith.

[protected]

I had purchased Samsung Galaxy A52s 5G on 14th March 2022. This product was delivered from Amazon on 15th March 2022. Upon opening the package we saw that the seal was broken and Phone's back panel had scratches. We immediately lodged the complaint and had asked for refund. When the pick person came to pick the product that point they told us the IMEI number was incorrect with the amazon system. We again called up customer care and told them the issue. So instead of changing the number they said that the product would be picked up without verification. This same issue was highlighted thrice to customer care and each they gave assurance that the product would be picked up without verification. till date we have not received the refund nor the product was taken back to warehouse by pick up person. My order no is :[protected]. Amount Paid : 30, 150. This product was sold by Comet Buster (Mentioned on Amazon App). Address of Comet Busters: C/O Amazon Seller Service Pvt Ltd, 26/1, 10th Flr, Brigade World Trade Center, Dr. Rajkumar Road, Bangalore - 560055.

Rrn no.[protected]
16-April
My refund not received. Amazon give me a reference no. Plz add my amount

S that what you expect from poorly hired customer executives at Amazon India??? Amit Agarwal it's a mere shame that you have such bunch of people who defames Amazon's name in india...

@amit agarwal -- does this miss deepika is higher then you? it seems so... Maybe you need to go do farming then right? because she leads Amazon India for sure.

@amazon -- Jeff Bezos Team, this is going to the consumer court if not addressed within 24 hours...

Nisarg.

On Sun, May 22, 2022 at 12:24 PM Patel Nisarg wrote:
+ Adding Amit Agarwal MD - Amazon India

On Sun, May 22, 2022 at 1:01 AM Patel Nisarg wrote:
Hello Amazon Senior Leadership Team,

Amazon Order #[protected] was placed on 6th of May 2022, even on 24th almost mid noon despite of reaching customer support 14 times(thorough chat, phone etc) still my order stands undelivered and @jeff sir this is how the team of Amazon operates in India. Heights isn’t it? 14 times they replied like government job officers and no body was bothered enough to deliver my product despite of stating a very very genuine reason that my sister who’s in her very mast months of pregnancy needs my car very soon and as the order was for car tires and not delivered even after 16 days my car is literally in the garage waiting for new tires to be installed.

Worst ever experience not only with the order delay in delivery but everything was wrong starting from my first conversation till the 14th everyone just talked and talked on one executed and no body at the AMAZON TRANSPORTATION SERVICE — INDIA does their job seriously I would say that sir. Why I mentioned that has a string reason Mr Bezos…. Two times wrongly it showed ‘OUT FOR DELIVERY’ once on 13th of May and then 20th of May still the product stands UNDELIVERED.

You very much know Amazon is like people’s family member in US and also it is going to be much sooner in India as well but such instances happening really makes customer loose their hopes and there is surely an alternative to go for Flipkart or any other online seller but I surely wanted to bring such blunders and lethargic ness of some one ( not a single person but all that 14 who just talked to me along with their managers, ATS seniors all needs to be fired from job sir surely) in 140 million populated country you surely can get talent who will do their jobs with utmost 200% seriousness and these all guys who cannot take customer’s concern seriously and are unable to solve does not deserves to work for a NAME OF FAITH — AMAZON..

Please ensure that necessary actions are taken for such extreme negligence I faced for this order not delivered since 16 days and there are some foolish unacceptable excuses which I would like to mention which were conveyed by customer care team ‘technical issues’ ‘happens very rarely’ ‘will be delivered today for sure I assure you’ such things would really defame the image which Amazon carries and to me this experience was the worst ever I would have faced looking at me being such true frequent buyer, the after sales/order placing instances were extremely sad/annoying and not upto the marks at all sir.

I hope someone from your team would take this email as war footing and take some stringent harsh actions on all the concerned persons who were least bothered to get this sorted for me in these 16 days and in my 14 attempts I surely expect that along with my product getting delivered which unfortunately isn’t till I am drafting this email to you sadly.

Expecting the best of the resolutions as per ‘Amazon’z A to Z Standards’ . Thanks a lot.

Amazon Leadership Team this email FYI Urgent intervention and for a expected resolution as level one support was not even worth mentioning in words at all.

Thanks & Regards,

Nisarg Patel.

Hi this is ritesh sangar from kapurthala punjab i order my new mobile mi 11 lite ne 5g with exchange of my old phone realme 7 i also payed 13849 rs balance after exchange price fixed today on 22 may 2022 in morning i got msg from amazon delivery boy that he will delivered my parcel and he verify my old phone in the exchange of new mobile. He then verify my old mobile thoroughly and after clicking some photos of my old phone he send to his...

I ordered a laptop and a dustbin from Amazon. The orders were returned to reseller stating that the customer refused to accept the order.
The delivery agent even try to call me to get a confirmation. 2 days mentioned for delivery, 2 days for returning to reseller and 3 days for refund. Why shouldn’t amazon pay me the interest on the amount i paid for these 7 days?

I have ordered 2 shoes from Amazon on 18 January 2022. These orders are of Cash on delivery but they deducted the amount from Amazon pay later. I have contacted the customer service many times but they didn't provide any solution. They said that your refund would be provided in 1-2 weeks but today is 21 May 2022.