Amazon India Complaints & Reviews

This is regarding a high value order having order no.[protected]OnePlus Nord 2 5g ), I had ordered this on 05.05.2022. The mobile phone had a manufacturing defect of pixelated display . The product was then qualified for replacement by amazon and the same product was ordered by amazon as replacement. The delivery of the replacement order and pickup of the faulty phone was scheduled on 28.05.22 but the delivery agent didn't gave me my order as he couldn't complete verification on the faulty mobile due to its display issue.Then the replacement order got automatically cancelled..

Then I again contacted Amazon and they assured me refund on return of the faulty product.
But the return hasn't happened till date . The return has been scheduled many times but get cancelled without any reason saying that "pickup refused by customer" .

Now I want amazon to either give me my refund or complete the return pickup process sucessfully.

Hello Sir/Ma'am
Myself Ravi kant, I ordered an smart band but due to some damage I returned this product (MI SMART BAND 5) ORDER #[protected] and the Amazon initiated the amount of 2399 INR on 4th-7th May but I'VE NOT RECEIVED IT YET and I ve been provided with Refund Reference Number { #[protected] for Rs. 2399.00 } from amazon, kindly help me get my hard earned money into my bank account, I would be thankful to you.

Refund Reference Number:[protected]
bank account no. [protected]
IFSC Code: SBIN000608
adhaar no.[protected]
phone no; [protected]

I have ordered many products on Amazon Prime. All my orders are getting delayed from a delivery partner. I'm getting messages every day out for delivery and at the end of the day, it shows as an "on the way and it is running late" due to external factors.

1. Order id[protected] (mentioned as 1-day delivery and waiting for 4 days now with the same excuse that it will deliver tomorrow. I called customer service on...

D/Sir, I am ordered to Amazon on 11.05.2022 for supply the Healthkart Apple Cider Vinegar with Mother ( Unflavored, 500ml) three (03) bottles vide Amazon.in order number :[protected] and accordingly payment was received by Amazon Rs.825.00 on 11.05.2022.
But, Amazon was supplied me only one (01) bottle instead of three (03) bottle on 15.05.2022. Therefore I have lodged the complain and reminder send several times but no response yet been received from your end till date.
It is again requested to you please take the immediate necessary action for supplying the balance two (02) bottle and give the details information of your delivery schedule in my mail. Mail Id : pc.[protected]@gmail.com
Regards.
Partha Bejoy Chatterjee,
Mobil No. :- [protected]
Mail Id. : pc.[protected]@gmail.com

I ordered a product through Amazon and it have to be delivered on 30 may 2022. But unfortunately it is not delivered to me and it is showing as delivered. Customer care team is not responding well

I bought a cannon PIXMA MG 2577s all in one inkjet printer from Amazon which was delivered to me on 9th may'2022. I also bought a pair of inks (black & color) which was coming in purchase together recommendations during checkout. I though printer would not come up with ink set so I bought a inks pair too. When printer delivery is done, i was delighted to see 2 pairs of inks in my box. I installed the printer along with the ink cartridge which came as part of printer purchase. But after printing 10-15 pages within next 1 week, printer starts giving alert of low cartridge. Then I thought that as it came along with printer so might be a testing purpose cartridge only. Without any second thought i accepted it and opened my new pair of cartridge which i also ordered. But same case repeated within next 1 week after printing of around 20-25 pages, cartridge gone low. what the ### i purchased this on Amazon? Anyways now when i am trying to connect with Cannon support, my product Serial No. is showing out of warranty product while 1 year warranty is displayed on amazon portal for this product. Total disappointment. PLs look into this on priority and resolve asap.

Hello, i ordered my product on 29th of may and it's delivered on 31th of may but when i opened the box it was empty the product was missing, i contacted amazon and they are delaying me and not helping me for my refund amount, payment method i used are amazon pay balance and upi

Iam attaching the bill, please help me thank you.

I have ordered a product FILA men shoe from Amazon and the product was different from the website and the product was picked up by Amazon last 1 month refund is not credited yet and I have received a mail by Amazon they written in mail we don’t provide you refund totally fraud is going on in Amazon kindly help me to refund money from Amazon. Attaching shoe screenshots which I have received.

I have placed ORDER #[protected] Lenovo yoga slim 7 laptop on 28th May 2022 from www.amazon.in and it was delivered on 29th May 2022 when I checked laptop warranty on Lenovo site, it was already activated from 5th Jan 2022
It seems someone used laptop was delivered to me I called multiple times to customer service to log my complaint but every time they said that they raised return request, but it will be approved by their team lead with in 24 hours. 48 hours already passed but return request is not initiated.
Kindly look into this and replace this laptop or refund my amount.

I have ordered HP Pavilion 14 AMD Ryzen laptop order Id[protected] of 56k on 19th may from my Amazon account registered with [protected] on the name of Hardeep Singh. I got the laptop on 22nd may in a damaged screen and windows not working condition, since that day I have contacted customer care about 5-6 times every time they initiated the pickup and cancel the pickup, agent neither called nor appeared to pickup the laptop. Amazon person are not providing solutions except scheduling and cancelling pickup. Since I have bought this laptop via emi now my first emi date is about to come and Amazon person are not processing my refund.

I had purchased iPhone12 (INR 60, 900) from Amazon India (sold by Rocket Kommerce LLP, Maharashtra) on 30th April 2022 and received it on 2nd May 2022. As soon I open the package and try using, it didn’t start which seems odd and looks defective.
Incident Report: Raised concern to Amazon India support same day I.e 2nd May 2022 and requested to return product immediately (Met- return policy condition from Amazon, within said timeframe of 10 days of receiving product)
Never ending support loop: 5th May 2022- Received mail revert from Amazon support to get defect report and denial letter from the manufacturer I.e Apple. 5th May 2022- Received interim technical report from Apple Service centre (iCare, authorised service centre) saying product is not working, IMEI mismatch, indicating towards fraud. And same report has been submitted to Amazon support team. 15th May 2022 - Amazon team again came back asking for defect report and denial letter13 May 2022- Received detailed defect report from Apple iCare( not to mention that was also not an easy task it took multiple visit and multiple long calls to Apple service centre), which specifies this a faulty product, never being used, and wrong IMEI number. There is no way it can be fixed, they need to replace the whole product in order to get fix. Plus they declined to give denial letter, as they have not agreed to terms & condition mentioned by Amazon on their website.
Since from 13 May till today 31 May 2022- I am knocking every Amazon support door, interacted almost 25 Amazon support associates and yet waiting for their resolution. In every 2 days a new person approach me asking same documents (denial letter, Pslip, invoice, and box pic) which I have furnished at least 20 times but still.., and then they ask me to wait for another 2-4 working days.
Complaint: Would like to raise complaint against- A. Amazon India, for: 1. Unethical business practices 2. Not meeting necessary e-commerce service provider obligations. 3. Despite of getting informed about vendor fraud, Amazon have neither taken any action nor provided any satisfactory resolution, which indicates they are equally responsible in this fraud4. Mine mental and physical harassment, I have gone huge stress during this time while dealing with Amazon support teams and not having any meaningful conversation or resolution.
B. Rocket Kommerce LLP, for:1. Doing fraud and sending wrong IMEI product which turn out to be defective.

Hi,

I've ordered Noise Colorfit Ultra 2 and instead of that I've received Noise Colorfit Ultra 1. So I've raised a complaint on the same day with the issue that product is different and colour also not matching. So they have accepted to return and refund. I've returned the product and it has reached the warehouse. Now they are saying that we received wrong product and we can't refund it and they are not even saying which product they have received. Delivery Pickup agent saw everything took pic of watch and accepted return. Now these amazon guys saying we received wrong item and it cost Rs5499/- its not a small amount and the returned item cost Rs4999/- atleast if they are not accepting for refund they are supposed to return my returned item. Now they took the product and my money I've lost Rs5499/-. I dont know what you people gonna do I need my money of Rs5499/- or my returned product should reach to me. Its okay if you people not giving refund atleast you need to return back my product which I've returned we earn 10k per month and you people took away Rs5499/- for free and this gonna be a theft case on you guys.

Account Details: [protected]@gmail.com
contact: [protected]
Order ID:[protected]
Order Total- Rs5499/-

I got package from Amazon that is a paper package that is tampered and no product in it. If i contacted to costumer care telling that need 5 days investigation.

Dear Sir, in the name of your company, this fraud is running Amjo92.com site, due to which innocent people are getting trapped in it. May one of them too.Yes, I have been cheated and are not giving my money now, which is about 332495 amount. Amazon is a good shopping app to earn money online in this.itni badhi company ka hi dhoka ahi de sakti hai. ab isme what is our fault. Yes please return our money. you will be very kind amazon
Thanks And Best Regards
Ashish Kumar Kashyap
Contact no. +91-[protected]

Sir I ordered a Printer and I recieved another printer . I called you 80 times and whenever customer care said to me for return the parcel by self courier . Now company is not giving refund of my amount . Please look the metter

First of all i want to tell you that Amazon is not a systematic company because I was ordered a product and the delivery agent didn't call me & it was happens with me 2 times and my product was returned to the seller. And when I called to customer care for registering my complain he didn't provide me complain no. for check the status of my complain. This is all mistakes of the Amazon that a huge or popular company. So be careful & kindly do the needful...

I placed an order with Amazon on Sunday for laptop charger and paying extra for charger delivery on Monday. On the whole day the agents saying that it will be delivered don't worry by today itself. But in evening suddenly I check the shipment and found it has returned to the seller. I asked chat agent to explain reason for that they said it has not been delivered beacuse it damaged and I have proof for their chat and then I request a call they said it has been said that it is not deliverable so it has been cancelled. They have not a single valid reason for this and they don't even call or email me for this to confirm that they are returning to the seller. I need the charger for the laptop of my office work but beacuse of them I am not able to do my office work and I have to suffer a lot at my office work beacuse of them i want them to pay for this and you take strict action against them for this inconvenience caused to me

Hi

I have orderd one product in amazon.in that I has been returend to amazon and asked for the refund to my bank account so I have provided my Indian bank account details to transfer the amount. after 3-5 business days they confirmed amount has been credited your India bank acoount but I didn't get any credited amount from amazon. They shared the refrence id to me to check the status.
below are the details for more references.

amzon amount transfered Referecnce ID: HSBCN[protected].

India bank account detail.

name: sasitharan

Note: I have attached immage of payment confirmation message from amazon.

Please contact if any details need from my end
Mobile no: [protected]

Their is a serious issue regarding Amazon refund policies. I order an Crompton fan and i received a different product of same brand. After the return of the product. Now they are telling me that no refund will be given to me. An investigation has been initiated on your refund. I mean seriously you will contact the seller and confirm that they have given the correct product. It's totally unfair relying on them. Very disappoint and shameful act. For 2000bucks i need to mail up..very sad..I'm totally frustrated by this kind of behaviour from Amazon team.. your specialist team says we can't help it out, we know it's not your fault...also they have taken the product and the money too

Hi Sir/Madam,

I’m Raghu Kumar sriramreddy, since 2016 I’m using Amazon and meanwhile i requested for ICICI Amazon credit card and got it with some limit. But in month of October-2021 and I got a issue regarding my account and it was divided into two different accounts ( one with mail ID and second one with phone number). The main account with email ID was blocked and that account have fews rewards. I noticed that and called to one of our customers support team, the Said that we will unblock the account and link alternate mobile number for those reward points redemption, i done that and used those rewards after that, they requested to close this account and upcoming rewards will be transferred to new account because mobile number is the same, I believe that and closed that account by their request. Finally those rewards were credited to old account ([protected]) sine October-2021 to January-2022 bill cycle. From February-2022 I’m getting fine, but previous rewards were credited in to closed account it was confirmed by ICICI also. My present account running with [protected] number only. RBI and ICICI responded for my complaint and finally they said that need to contact Amazon Nodal officer regarding this issue, so that I’m writing this mail to your department. Kindly check and do the needful. If any information required please contact me for the details.

Thank you

Raghu kumar.s
[protected]