Amazon India Complaints & Reviews

I ordered a product (infinity JBL earphone) but Amazon cancelled it and initiate refund in original payment method COD[[protected]]
Order I'd is:[protected]
[[protected] ] & total amount is 479.00 INR .
The Refund Reference number is {[protected]]
But I didn't receive my refund yet . I checked my statement but bank didn't proceed the refund .
Below I attached the documents as prove.
Kindly take the necessary steps to provide my money .
Thank you

I have a charge for $16.25 that’s I didn’t buy I bought my cart a few days ago and 2 days after I bought it gave me a charge for $16.25 when I didn’t buy anything else

I ordered a philips straightener at 08.04.2022. but i got a wrong product of nova straightener. i complained it and raised a request to refund back. then amazon parcel man came and picked uo my parcel at 21.04.2022. but in status it is not shown. and still they are not gave my money back of 2839. thet said we did not picked up your parcel. but they had at 21.04.2022. amazon not provide any receipt to any cusotomer of picked up delivery. please sir provide my refund back. i called them 10-12 times. raise my complaints. but my refund is not provided to me. please provide my refund back sir.

I had bought two helmets from Amazon, but both of the helmets are of the incorrect size, So I had requested a return as these were eligible for return within 10 days, But over the last 10 days they have initiated pickup multiple times but every time I don't get any calls throughout the day and at the end of the day, they update the status as Return pickup verification failed.

This type of service is not at all expected from a firm like Amazon, please take appropriate action so that I am able to return the products and get my refund.

Below are the 2 order ID's
#[protected]
#[protected]

I received a letter through India Post courier, in the letter, it was claimed to be sent by Amazon. They provided me with a scratch card, and after scratching it, it was mentioned that I've won a cash prize of Rs 7.5lac. (Images are attached)
I messaged on the given WhatsApp number, and they asked me to share my bank account details so that they can transfer the winning amount. This was a bit suspicious to me, so I cross checked with the officials of Amazon. To my surprise, they said that this letter was not sent by them and it's a fraud. Please take action against this, as some fraudsters are looting people in the name of certain reputed companies. This has happened not just with me, but also with many others around.
I hereby request you to please look into the matter at the earliest, and catch hold of the fraudsters.
Thankyou.

I bought a watch for 14895 Rs. It was a gift to my brother. His wrist is too big and the watch doesnt fit him well. Mind you the watch is not even turned on yet. So i wanted to return bu there is no return option in there? I dont know if it violates consumer rights. But i feel viloated as a consumer i cannot try the watch unless i have it with me. thats the beauty of online shopping. I have always believed that all products can be returned. But this came as a big surprise to me. I now have a watch worth 15000 rupee, which cannot be used as it doesnt fit not can it be returned as Amazon says its a big money for them! what a joke!

I raise this as a complaint in this forum to get some way of resolution. Amazon has denied to give me any further help on this.

Rs199 was debited from my SBI debit card last night but no such debit waa carried out by me

On 2nd june 2022, i ordered M laxmikant book. They deliverde a different version of the book on 4th june [ORDER #[protected]]. I applied for the replacement of the book with the actual book. They picked up the book on 5th june but still they have not delivered the original book. ORDER #[protected] for the replcement book which is supposed to get deliver. please help me to get my book. We dont have time for all this drama. Every time i order, i get the different version of the item which is most of the time cheaper than the original one. And they charge us the amount of the original item. This is the complete scam. This way all will boycott the online purchasing platform.
Please help me to get my book back.

I bought a keyboard and mouse portronics key 2 combo in amazon on may 15 now my keyboard is not working. The return policy also expires but the product dint have any warranty card in the box. i want to return the product immediately. Please help me resolve this.

Please help me to recover my money i just borrowed money to my family and friends. Please im begging you help me .worth 28000 isend money using gcash

Mapapatay nila ako .at mapapatay ko sarili ko kakaisip di ako makatulog Please help me . Thankyou in advance

I am using this platform since long, according to my CIBIL Score this application shows multiple offer for applying credit card & Payback Offer with Card, Like Smart-Watch, Amazon Pay Voucher Etc.
In the same row I have applied for a SBI Credit card & there was a offer of 3000 Rps of Pay Balance after applying.
Within 15 Days of application i have received my card before 2 months but still No Payback offer given by Amazon India.
I am calling them from 45 Days but still no resolution provided by them, Every time when i have called them they guys just given me time 4 days, 10 Days & 2 Days.
This company harassing me very much & i am very disturb.

Summary: Amazon keeps deferring the return/pickup of a damaged laptop they sent me on 17th May (today is 7th June). They are not refunding Rs. 87, 790 because they are not picking up the damaged laptop from my place.

Date: 16th May : Laptop worth Rs. 87790 purchased. (ASUS ZenBook 13 OLED (2021) Intel Core i7-1165G7 11th Gen 13.3" (33.78 cms) FHD Thin and Light Laptop (16GB/512GB SSD/Windows 10/Office 2019/Intel Iris X Graphics/Pine Grey/1.14 kg), UX325EA-KG722TS | B095C5PFFD ( B095C5PFFD ) HSN:84713010

Date 17th May: Received laptop with a Damaged display screen. Date 18th May: Informed Amazon and they verified the photos and issued a replacement of the device. They mentioned the delivery guy will pick up the damaged item and deliver the replacement. Date 19th May: Damaged Item not picked up nor a replacement I relentlessly followed up with their customer support thru phone, through their portal and via social media (Twitter). I suffered significant loss as the laptop was meant for one of my senior software engineer, due to the problem he couldn't work for a week and we then had to invest another 80K~ to buy another laptop from a shop. I requested them to refund the amount if they don't have a replacement. They agreed to pick up the item and refund the amount Rs. 87790. Date 7th June: The item is not picked up from any one of them and the amount is not yet refunded. My money is stuck with them and there is no sign of anyone showing up to pick up the laptop. So far Amazon is not able to provide me with the reason why the laptop has not been picked for more than 18 days and why my money has not been refunded to me.
Order ID :[protected]
Link for the communication with Amazon on Twitter: https://twitter.com/suyog_raut/status/[protected]

I ordered redmi 7A as per below details and i returned the product as per return policy, but amount still not refunded.i done through COD.

Order Details
Ordered on 9 May 2022 Order#[protected]

Seems to be there is some issue in backend side, its already 1 month completed after complaining. Please take necessary action to get my refund.

Hello Team,

Greetings!

I have made wrong transaction to Amazon reseller of 3000rs due to Amazon pay app error on 28-Feb-2022 at 10:18 Am. I have got assurance from Amazon support that my money will be refunded within 5 days, but now Amazon support is saying that my money can't be refundable since it's moved to reseller account. It's been after more than 3 months of logging this query, my question is why didn't they inform the same to me when I logged query initially. I have checked with reseller as well they confirmed that they didn't receive the money and they confirmed me that money will be transferred to amazon server only when we made an transaction initially and i have checked with my bank end they also stated that same. Amazon support was giving false assurance on money refund and they are just extending the follow up date, Till now i didn't get my money back and it's been 3 months.I have call recordings of Amazon support on each follow ups. As per the RBI guidelines if any wrong transaction made it should be refunded to customer.I have made transaction through Amazon pay platform to amazon reseller. So Amazon is responsible for refunding money back and I didn't do it on purpose, it happened due to app error. Here is the bank reference ID:[protected]. Please assist further and help me to get money back.

I had ordered amazfit gtr3 from amazon application in which the sensor was not working properly so i gave it for replacement but because the watch is 13990 rupees i thought i should buy some cheap watch so i asked for refund of that order Applied again and on 19th May the delivery boy of amazon checked it properly and took it back but after not getting my refund for 5-6 days i called amazon customer care they said product was received yesterday only 2- You will get the refund in 3 days but it is more than 1 week that I called again and I was told that they did not receive the original product in amazon hub, then I told them that I will give you the video of that delivery boy I can mail in which I made him while returning the clock but I was told that it is not needed we will solve your problem soon and I was given the time of 1st June again then when I called again he said Our investigation team is checking that you will get your refund on 6th June but when I Called them on 6th June they said that we will not give you refund and amazon can't help you do whatever you want to do while i have returned original product and i have proof of that in video also but amazon customer On telling the care, those people are disconnecting the phone without listening to the talk, please help me in getting my refund thank you.

There is a fraud happened with me by amazon and your team is not at all helpful, i have received an empty box of watch which has nothing in it, either the merchant or delivery guys has done this robbery and i have paid 6, 999/- for this

Have been following up for refund since more than 5 days and your team is not at all helping in this

Request you to initiate my refund at earliest

I return my order because of size issue and I has been approved by the seller it was scheduled for 6 June but now it has been cancelled by saying that pick up verification failed I even tried to call company but no response came from there my order#[protected] I want that reschedule my return pickup and refund my whole money

Dear sir main Amazon se order 17April ko kiya tha aur baad me maine return kar diya aur payment mere account me amount nahi aaya, Amazon par complain karne par amzonn bol rahe hai ki yeha se aap ka payment transfer ho gaya hai bank se sampark kijiye

Reference No--30005421142107084961335

Delivery boy called up in late night and next day getting message that my address is not coorect where I am getting every day delivery on the same address for years together hence i cancelled the order

Date: Sat, 4 Jun 2022 00:36:58 +0530 From: Richa kumari To: [protected]@amazon.in Subject: Refund not received order no-,[protected] I bought gala wipper on dated 13-may-2022, Order No- *[protected]* I received it on 15-may-22. The delivery person left that order infront of my gate with ring bell, when i open gate it was without stick. when i ask guard to stop him he said he doesn't have any idea what is inside the box, so i received a wipper without stick. After that i put a return for that product, when delivery boy came and ask me to return a wipper with stick, infront of that delivery person i made a call to customer care and he advised me to except change do return and refund will done so he make a retun request for that product, I return it on 21- may-22 but my refund haven't not processed, i call many times to customer care they only assure me for tomorrow. I'm purchasing since last 8 years from Amazon but never ever found such refund issue it's only happening now a days. very bad experience with Amazon service.plz make my refund asap otherwise i will have to complain legally.