Amazon India Complaints & Reviews

The below item is not working:
HP Wired Over Ear Headphones with 35mm Drivers, with mic, Foldable and Adjustable Headband/1 Year Warranty (B4B09PA)
ORDER #[protected]

I contacted service, I got a message that it will be replaced by 16 June..

So I didn’t do anything, waiting for replacement..

When I contacted on 16th June, they are telling 15th June is the last date.

I don’t have any proof except the customer service contact..

Please help in refund or replacement..

Amazon is a top brand..

If you are not ready to do anything, please take back the defective item, for me it is of no use..

Please help..

I returned a parcel from amazon but haven't received my refund yet. My account was showing that return has been approved but the delivery boy has already taken my parcel months back. I contacted him and he said he had returned the parcel to office and i should contact customer care. It's been months i haven't received my refund yet. Very disappointing. Very poor service

My amazon account with mobile number 7*********9 has been closed for unknown reasons. I tried to contact coustomer care associate they told me to wait 48hrs again and again but nothing action was taken against my complaint, I mailed their investigation team but they replied me to mail them with registered email, I never registered email with this account and they told me to do mail from associated account. I told them again and again that i never linked email and for proof that this is my account i gave them details like address card number, bank details. But they didn't listen anything. I returned a product on 10 june i asked them for refund but they didn't.
Infact, I returned product on 10th june on 13th june it was successfully received by Lucknow warehouse on 14th june instead of doing refund they blocked my account. Please help me.

Wrt Refund Reference #[protected] towards buying a Digital Camera & after returning the same, there is refund amount which is short
of Rs 5000/-.
Rs 53995/- was refunded against the refund of rs 58995/-

My product was picked up after placing return request on 3rd May 2022, but amazon is saying it is not, and is not initiating my refund of 639 INR. It about to be two months but yet no response from amazon.

Amazon mall it will show you to recharge 200 first and then 800 and then 3500 ti complete a task I lost 5000 rs it will not withdrawn single rupee

Mere ko registration ke liye bola gaya tha aur mere ko Dost Hai Maine Puri ki aur third step mein vah bahut jyada paise Mang Lenge refund ke liye bola to mana kar di main paise Tumhare Nahin Dunga please refund your amount 49238please return amount

@amazonIN with reference the order[protected] i have not cancelled the product, but the status shows cancelled by me, how can this happen? Its still with the delivery agent kindly take necessary steps to deliver the product. Why they are cancelling the product which is paid on credit card

I was order mivi a25 duo pods and delivered date is 15 June 2022 and i still waiting for my order then delivery boy cancel my order.and then I was call amazon service to help my issue but they can't help me and my order is still panding

We have ordered the product LG 109.2 cm (43 inches) 4K Ultra HD Smart LED TV
43UP7720PTY (Light Black) (2021 Model) with Order Number:[protected] from Amazon.in website on Date & Time: 08/06/2022, 13:21:40
hrs.
And on the date of delivery Amazon marked it as delivered without delivering the product, when we contacted the amazon customer care initially they said they will investigate and finally they said its OTP based delivery, it can't be marked as delivered with providing the OTP.

In fact we haven't provided OTP to anyone and no one reached us for delivery or OTP.

We now wanted this investigate how the delivery boy marked it as delivered without the OTP.

Dear Sir,

I Miss. Anusaya Sahoo, have been informed from amazon that I have been refunded for my two orders. But practically no amount has been credited to my account yet. I had already followed every instruction from amazon, but still nothing happened in order to get my refund amount.

The list of method I have tried

1. Calling customer care and sharing my issue by sharing the reference number given by amazon.
2. Mailed written complaint to Punjab national Bank grievance team.
3. VIsited my home branch and discussed the issue with my branch manager

So, As a result none of the bank correspondents were able to trace my refund and every one has suggested that I should contact amazon. Branch manager said as it was a third party refund and also they had no such information regarding refund, the bank could not do anything in this matter and clearly suggested that I should contact with sender amazon.

But it's a matter of regret that the sender amazon has never helped me to get my refund back. Always saying my amount has been refunded. Bank also clearly stated no dispute can be filed for a third party refund.

My Punjab National bank account No. [protected] having the PNB rupay debit card no ending with 8341 have to say that I have done two online transactions through Amazon website through the above mentioned PNB debit card.

Amazon order Details:

1.Refund Reference # 30005120912091083666606
Amount: Rs. 3721
(Amazon Order ID #[protected]
Product Details: ZEVOG Holiday Road ABS 66.0 cms Silver Hardsided Check-in Luggage

2. Refund Reference # 30005120852085123400135
Amount: Rs. 449.10
Amazon Order ID#[protected]
Product Details: (Jockey Men's Printed Regular fit Vest (9928_Neon Blue Print L)

Amazon provided me the above reference ID but Punjab national bank customer service could not traced out the reference ID. Being a reputed Ecommerce site Amazon must take care of your valuable customers without putting them in harassment. It's very clear the issue is at amazon and not at Bank. And if a problem is at the bank, and offcourse as amazon as the sender, should take a heavy action and contact the bank as because amazon is the sender and the bank is the receiver. I am nothing a part of this. I only want to see a refund on my account which I am supposed to have very early.
So, here I found amazon harassed me since more than two months without taking my matter seriously. I need my refund.plz help

Sir/ma'am,
I ordered a product on 10th june on Amazon but due to delivery issues, I requested for cancellation with the help of customer service representative but even after contacting them, the item is still on route .
I want to raise an issue with amazon india that the service provided by them has been not nice and trustworthy to the customers
Order id:

[protected]

I want to cancel the product
Please resolve this issue at earliest.
Thank you

This is with reference to Order ID[protected] for a OnePlus 9 5G worth Rs 40999. This order was placed on 7-May-22 but it never got delivered. I was told by your team, the refund will take place in 3 - 5 days so I should order another mobile.

IT HAS BEEN 40 DAYS AND I HAVE STILL NOT RECEIVED THE REFUND. I have made a minimum of 15 calls to your team and each time I have been told it will be done in 3 to 5 days, and have received no clarity about my refund. I have also received mails from your team but no refund.

I HAVE BEEN HARASSED TO NO EXTENT WITH NO CLARITY WITH RESPECT TO MY REFUND. I have mails from your team stating I will get a call back from the leadership team within 48 hours but I have NEVER RECEIVED ANY CALL, Ref CASE ID :D47475818

Attached a mail for your reference.

I SEEK REFUND AND COMPENSATION FOR THIS ABSOLUTE EXPLOITATION FROM AMAZON. All I get to hear from your associates is that a complaint has been lodged but they have no answers beyond that. This is my last report post which I am going to take this complaint to consumer court.

I ordered some Portico bedsheets from Amazon on 6 th June. The expected delivery date was 10 th June. I received the package and an item was missing from the package and the package was loosely packed. I contacted Amazon on the same day and raised my concerns. The Amazon agent asked me to wait till 17 th June as they have escalated the matter and looking into it. I contacted them on 17 th June and the agent said that they have a delivery scan and it shows all the items are delivered. I requested her to share the scan as I am not convinced with their answers and would like to see the proof. The agent said that the scan is only for internal use and cannot to be shared. So basically telling to forget about it !!
I requested if I can be connected to a point of escalation and she told me that she is talking to the highest point of escalation. And said she can’t help me with anything nor can share the scan and she is closing the chat and just closed the chat. That is so RUDE!!

I have received the damaged product for the order#[protected] from Amazon fresh. After several follow-up, Amazon has refused to replace or refund the item.

I have been waiting for more than 7 days to resolve this issue and I am contacting amazon customer care everyday regarding this matter. Either they have to complete the pick up or they have to issue my refund, nothing has happened so far.

My order id: Your Amazon.in Order # ORDER#[protected] DT# 11 June 2022

Thanks.

As i örder two product nd did online payment... Nd latr i found same product in cheap on different so i need to cancel on Amazon but i didnt get refund aftr wait 2 to 3 days... Whn i callled Amazon to help to get my refund tey jst said me wait 2 3 days u may get refund soon again i waited but didnt get my refund... Thn i called nd ask to chk tey said my refund is Initaited frm thr end but i didnt get refund nor i got any notification regarding refund as we all knw we get notifications on every step nd i said Amazon i didnt get any notification nd u say refund done whr is my money i didnt get tey asked me to contact bank thn i called my bank too again i asked thm so and so amount has been credited to my amount tey said no and bank nvr say lie for small amount as we all knw nd y bank need to say lie no tey nvr do tat... But amazon asked me to visit bank once again whn i called nd said abt i call3d my bank nd tey said no such transaction has done to. My account but yet amazon is not helping me

This problem is happening again, due to Amazon India delivery staff at Ooty/ Udhagamandalam. Seller has shipped on time/ early, but delivery staff at Ooty is refusing to deliver to me, NOT delivered, but claim to have delivered. This way I end up paying for nothing.

this time an essential item worth Rs. 1499/- they claim was delivered yesterday, is actually NOT delivered.

Product:- electric blankets Electric Heating Wool Blanket.

ORDER #
[protected]

No one else in my Apartment complex has got it, either. I have checked.

I want a full refund from Amazon, unless this product can still be delivered to me.

I have paid 599 for the above order & Placed an order for real me buds. I also got the confirmation in my app that it is delivered.

The fact is that i have not got the material and when i contacted amazon Customer care they have told me that they have deliverred the material to the security guard and they refuse to share the security guard;'s contact number

On 31st of May 2022 delivery boy picked my Product for return with order Id[protected]) but on amazon app it was showing return cancelled product verification failed. but my product was gone. i tried calling amazon they always say wait for 3 working days we will check from backend team. now today it's 16 June and still the same issue, they are not giving refund nor returning my product . what they say is just please wait 3 days we have raised a ticket, for reference i am attaching transcipt of call. i am tired of calling them . they are not resolving my issue.

Sir,

Refer to :-

(A) Amazon Order:[protected]

(B) Shiprocket/ Delhivery Tracking Number [protected]

My name is Rajeev Kumar and I had ordered a product from Amazon order number ibid. Amazon sent this order through Shiprocket/ Delhivery tracking number ibid. Today Shiprocket/ Delhivery agent (Mob No :- [protected]) called me on my mobile to deliver the parcel and my wife picked up his call. She refused to accept the order because we are not availaible at the delivery station. During call this Shiprocket/ Delhivery agent started misbehaving with my wife and start with saying...

why have you ordered if you dont want to accept

Why dont you cancel it online

I am fed up with customers like you

Next time don't order any parcel, or next time i will not carry or deliver your parcel

...
After this my wife felt embarassed and humiliating then cut his call. But again he called back and started saying you receive the product and raise the return. She again refused to do. He also said many other words which you never use for your customers. At last he asked for OTP for refusing parcel. She passed the OTP to him. I have complete recording of his calls. When my wife told me about this i called him and asked his superior or area manager number, but he refused to give any detail about his senior or manager. He replied do whatever you want.

I have already complained this matter on amazon, Delhivery and shiprocket platform but they dont care about there customers.

It is requested that please take necessary action against this Amazon India, Shiprocket/ Delhivery courier services.

Regards,

Rajeev Kumar, PO