Amazon India Complaints & Reviews

With regret I need to inform you about the malpractices adopted by Amazon team in India. I ordered this product on 4 May 22 and immediately after receipt of the product we requested for return pick up as the quality of the product is too low.

Return pick up scheduled for 5 May 22 but cancelled.

Again return pick up scheduled but cancelled.

I called amazon support and received the response from Mohammed dated 13 May 22 that return pick up scheduled was cancelled due to technical reasons and it is rescheduled for 14 May and in case product is not picked up he assure me of advance refund, you can check your call which was duly recorded.

On 14 May again it was cancelled 3rd time in a row and I got assurance from Gaurav via mail dated 14 May that he will personally do a follow up and it will be picked up on 15 May 22.

On 15 May 22 the product was picked but I received a message that it was cancelled. I logged a complaint immediately and was assured by Shaina on 16 May that she is escalating and I will get a refund soon.

On 18 May 22 Pallavi came into picture and she assures me that she is doing some internal investigation and when I did follow up again on 20 May she asked me to wait and on follow up dated 21 May 22 she disowns her responsibility and forgets that she is dealing with prime customer and refused to entertain any complaint in this regard by saying they have not received the product.

I don't understand why amazon is adopting some unethical practices and why they are so unfair to prime customers like me instead of tackling their own problems.

Request you to please help me in issuing me a refund and maintain trust of customers like me who acted in good faith.

[protected]

I need to inform you about the malpractices adopted by Amazon team in India. I ordered the product on 4 May 22 and immediately after receipt of the product we requested for return pick up as the quality of the product is too low.

Return pick up scheduled for 5 May 22 but cancelled.

Again return pick up scheduled but cancelled.

I called amazon support and received the response from Mohammed dated 13 May 22 that return pick up scheduled was cancelled due to technical reasons and it is rescheduled for 14 May and in case product is not picked up he assure me of advance refund, you can check your call which was duly recorded.

On 14 May again it was cancelled 3rd time in a row and I got assurance from Gaurav via mail dated 14 May that he will personally do a follow up and it will be picked up on 15 May 22.

On 15 May 22 the product was picked but I received a message that it was cancelled. I logged a complaint immediately and was assured by Shaina on 16 May that she is escalating and I will get a refund soon.

On 18 May 22 Pallavi came into picture and she assures me that she is doing some internal investigation and when I did follow up again on 20 May she asked me to wait and on follow up dated 21 May 22 she disowns her responsibility and forgets that she is dealing with prime customer and refused to entertain any complaint in this regard by saying they have not received the product.

I don't understand why amazon is adopting some unethical practices and why they are so unfair to prime customers like me instead of tackling their own problems.

Request you to please help me in issuing me a refund and maintain trust of customers like me who acted in good faith.

[protected]

I had purchased Samsung Galaxy A52s 5G on 14th March 2022. This product was delivered from Amazon on 15th March 2022. Upon opening the package we saw that the seal was broken and Phone's back panel had scratches. We immediately lodged the complaint and had asked for refund. When the pick person came to pick the product that point they told us the IMEI number was incorrect with the amazon system. We again called up customer care and told them the issue. So instead of changing the number they said that the product would be picked up without verification. This same issue was highlighted thrice to customer care and each they gave assurance that the product would be picked up without verification. till date we have not received the refund nor the product was taken back to warehouse by pick up person. My order no is :[protected]. Amount Paid : 30, 150. This product was sold by Comet Buster (Mentioned on Amazon App). Address of Comet Busters: C/O Amazon Seller Service Pvt Ltd, 26/1, 10th Flr, Brigade World Trade Center, Dr. Rajkumar Road, Bangalore - 560055.

Rrn no.[protected]
16-April
My refund not received. Amazon give me a reference no. Plz add my amount

S that what you expect from poorly hired customer executives at Amazon India??? Amit Agarwal it's a mere shame that you have such bunch of people who defames Amazon's name in india...

@amit agarwal -- does this miss deepika is higher then you? it seems so... Maybe you need to go do farming then right? because she leads Amazon India for sure.

@amazon -- Jeff Bezos Team, this is going to the consumer court if not addressed within 24 hours...

Nisarg.

On Sun, May 22, 2022 at 12:24 PM Patel Nisarg wrote:
+ Adding Amit Agarwal MD - Amazon India

On Sun, May 22, 2022 at 1:01 AM Patel Nisarg wrote:
Hello Amazon Senior Leadership Team,

Amazon Order #[protected] was placed on 6th of May 2022, even on 24th almost mid noon despite of reaching customer support 14 times(thorough chat, phone etc) still my order stands undelivered and @jeff sir this is how the team of Amazon operates in India. Heights isn’t it? 14 times they replied like government job officers and no body was bothered enough to deliver my product despite of stating a very very genuine reason that my sister who’s in her very mast months of pregnancy needs my car very soon and as the order was for car tires and not delivered even after 16 days my car is literally in the garage waiting for new tires to be installed.

Worst ever experience not only with the order delay in delivery but everything was wrong starting from my first conversation till the 14th everyone just talked and talked on one executed and no body at the AMAZON TRANSPORTATION SERVICE — INDIA does their job seriously I would say that sir. Why I mentioned that has a string reason Mr Bezos…. Two times wrongly it showed ‘OUT FOR DELIVERY’ once on 13th of May and then 20th of May still the product stands UNDELIVERED.

You very much know Amazon is like people’s family member in US and also it is going to be much sooner in India as well but such instances happening really makes customer loose their hopes and there is surely an alternative to go for Flipkart or any other online seller but I surely wanted to bring such blunders and lethargic ness of some one ( not a single person but all that 14 who just talked to me along with their managers, ATS seniors all needs to be fired from job sir surely) in 140 million populated country you surely can get talent who will do their jobs with utmost 200% seriousness and these all guys who cannot take customer’s concern seriously and are unable to solve does not deserves to work for a NAME OF FAITH — AMAZON..

Please ensure that necessary actions are taken for such extreme negligence I faced for this order not delivered since 16 days and there are some foolish unacceptable excuses which I would like to mention which were conveyed by customer care team ‘technical issues’ ‘happens very rarely’ ‘will be delivered today for sure I assure you’ such things would really defame the image which Amazon carries and to me this experience was the worst ever I would have faced looking at me being such true frequent buyer, the after sales/order placing instances were extremely sad/annoying and not upto the marks at all sir.

I hope someone from your team would take this email as war footing and take some stringent harsh actions on all the concerned persons who were least bothered to get this sorted for me in these 16 days and in my 14 attempts I surely expect that along with my product getting delivered which unfortunately isn’t till I am drafting this email to you sadly.

Expecting the best of the resolutions as per ‘Amazon’z A to Z Standards’ . Thanks a lot.

Amazon Leadership Team this email FYI Urgent intervention and for a expected resolution as level one support was not even worth mentioning in words at all.

Thanks & Regards,

Nisarg Patel.

Hi this is ritesh sangar from kapurthala punjab i order my new mobile mi 11 lite ne 5g with exchange of my old phone realme 7 i also payed 13849 rs balance after exchange price fixed today on 22 may 2022 in morning i got msg from amazon delivery boy that he will delivered my parcel and he verify my old phone in the exchange of new mobile. He then verify my old mobile thoroughly and after clicking some photos of my old phone he send to his...

I ordered a laptop and a dustbin from Amazon. The orders were returned to reseller stating that the customer refused to accept the order.
The delivery agent even try to call me to get a confirmation. 2 days mentioned for delivery, 2 days for returning to reseller and 3 days for refund. Why shouldn’t amazon pay me the interest on the amount i paid for these 7 days?

I have ordered 2 shoes from Amazon on 18 January 2022. These orders are of Cash on delivery but they deducted the amount from Amazon pay later. I have contacted the customer service many times but they didn't provide any solution. They said that your refund would be provided in 1-2 weeks but today is 21 May 2022.

This is in reference to order id : ORDER #[protected]

Brief:
I had place this order on 5th May 2022. On receipt of delivery i found that the product was received in damaged condition (In this case the trouser received was in torn condition). I had requested for refund for this product on same day.

1. On 7th May i received a message on my mobile app stating that the product couldn't be picked up. However, nobody had come to pick up my item and i did not received any call from anyone.

2. I called amazon for this and they initiated a pick up once again on 12th May 2022. Here, the person had come for pickup and the item was handed over to him. Now again in evening i saw the message on mobile stating that the pickup has been unsuccessful

3. I again called amazon and requested for help. I was informed that escalation tickets have already been raised and please call after 3-4 days. I again called on 19th May i recollect. however still no help. They requested again for pickup - But as the item was already handed over on 12th itself i dont have any item to return now on 20th May 2022. so i don't understand the reason for initiating the pickup once again.

Sir/Madam, I am a prime customer and this order is causing very inconvenience to me since long now (Apprx 15 days now) and i am not getting my refund back. I am not sure it there is something wrong with this seller but I would request for urgent intervention in this matter and please process my refund at earliest.

Note: The photos of damaged product were also uploaded when i had called amazon earlier (attaching again for reference)

Below is a trail of calls if required for reference:
May 19, 2022, 8:12 PM (2 days ago) -- Sayantan M
Sat, May 14, 10:57 AM (7 days ago) -- thabresh
Thu, May 12, 9:36 PM (9 days ago)
Wed, May 11, 8:05 AM (10 days ago)

The defective item was handed over to the amazon pick up agent approximately 11:30 AM IST on 12th May 2022.

Amazon India rejected the product without giving information. The product is no use for us.

My refund was transfer but not credit on my account reference number 2KU81LCZ0000L2I0YTUM

Dear team,
It is very sad to inform you regarding escalation for my recent purchase Motorola G60 delivered on 18 may 2022, invoice[protected] found used and dusty while opening, more over product is not asper my expectations, I requested and escalated several times to customer care to take return of this, but pathetic response received from their end by stating that it's not refundable, even though I have raised this refund request with in 2 hour on same day after receiving. Initially customer care forcing me to to take replacement because they don't want to do refund for this device...
It is very bad experience while doing interaction brand like Amazon, now I can say Amazon is not trust worthy and not even taking care of customer issue.Now they are not denying replacement for this, even company is having 7 days replacement policy. Now these days Amazon making fools to the customer and doing mis selling to make money.

I requested not do any refund in my account at least allow me to choose some other gadget, but team is forcing me to keep this product, not even trying for replacement, it's shows seller willful gave this defective device and now he is not taking back from Amazon.

Regards
Sachin Kumar
[protected]

Sent from Yahoo Mail on Android

I was gifted an Amazon Pay e-gift card in Jan 2020 and it was valid until Jan 2021, but unfortunately due to Covid, I was unable to redeem it within the stipulated time. In their terms and conditions, it is mentioned that the gift card can be revalidated by simply contacting the customer care. I contacted them in Feb 2021 and have chased them for more than a year but they kept dodging me that it will be done, or I will receive a call back for details, or it has been escalated to the concerned team.
Later they started saying that the card has been re-issued to the buyer of the card. But even the buyer didn't receive any re-issued card and she even wrote them numerous emails confirming the same. But the customer care never confirmed the email address that they had supposedly sent the re-issued gift card to. After chasing them some more, they started saying that I should wait till the "re-issued" card gets expired and I should get it re-validated it once again after Feb/March 2022. And when I contacted them after the suggested time frame, they said that the card is used and the balance is zero. I asked them for the details of who used the balance, if neither did I nor the buyer, but they refused to help.
They have harassed me and the one who gifted the card when their intention was never to re-issue it at the first place. On top of it, they stopped replying to customer care emails and are not ready to share who spent the money, like they claim, and when? I never shared the card details with anybody. I made sure I shared only the card reference number with the customer care and not the gift card code. So the question of misuse also never arises. I had been one of the early customers of Amazon India and pushed some of my family members to start buying from them, but I regret doing that.

Sir/Ma'am - Panjab National Bank.
Account Number - [protected]
Account Holder Name - Daulat Ram Meena

Mere Account Me (29999) Rupay Cradit Nahi Huye Hai Abhi Tak.
Jo Ki 4May 2022 Ko Amazon Ki Aur Se Insisted Kiye Gaye The. Jo Ki 11May 2022 Tak Cradit Ho Jane Chahiye The.
Sir/ Ma'am Mujhe Amazon Aur Bank Ki Aur Se Issue Ho Rha Hai Mera Payment Mujhe Cradit Kiya Jaye Please Help me.

Sir/Ma'am - Panjab National Bank.
Account Number - [protected]
Account Holder Name - Daulat Ram Meena

Mere Account Me (29999) Rupay Cradit Nahi Huye Hai Abhi Tak.
Jo Ki 4May 2022 Ko Amazon Ki Aur Se Insisted Kiye Gaye The. Jo Ki 11May 2022 Tak Cradit Ho Jane Chahiye The.
Sir/ Ma'am Mujhe Bank Ki Aur Se Issue Ho Rha Hai Mera Payment Mujhe Cradit Kiya Jaye Please Help me Panjab National Bank.
Aur Amazon Ka Hi Reply Aata Hai Aap Bank Se Connect Kijiye Hamene Bhej Diya.
Hum Kuchh Nahi Kar Sakte.
Refund Reference Number # SJDXMW5T0000KSGM5AJ6

Transaction Id : 3BHHtdnzUhiicbCyWvmN

I purchased Amazon basics 50 inches fire tv edition 4k ultra HD smart LED tv from amazon on 20.01.2021 with 2 years warranty .

The TV's display is showing vertical lines and only voice is coming. We have been complaining to amazon since last many days but they are not reverting back and there is no repair or exchange facility available from their end.

Name Mahmadmastan
My account no.[protected]
Customer id[protected]
I purchased a mobile named redme 10 prime on 25 th april 2022 then i made return to the amazon company. Refund of Rs. 14399 initiated by the amazon company and credited 7 may 2022 but still no one refund message came from bank side and in entire history of transaction of my account it is not showing . When made contact with the company they given refund reference number is #[protected] please check actually what happens with my refund money and return my amount to my account .

Amazon has banned my account stating that I’ve violated their return and refund policy, as a consumer it is not my fault that they are sending faulty products and i have to return them. Have already paid for prime which is costly for ma as an individual. Have always sent proper proof as to why i am returning or replacing the products but they have still banned my account and I can’t place any orders.

Order #[protected]
I wanted to return my order and applied for the same but as soon as the return was filed Amazon gives a message as Return verification failed without any other information and I still waited for days but no return pickup, nothing. The delivery was fulfilled by Amazon. At least let me know what is happening.

I have ordered the drone from amazon and it delivers the next day as I'm a prime member, but then when I don't like the product I return this to amazon first they told me that they will pick up my order on 1st May but didn't come at my pickup place and I got a message that delivery is canceled by the customer that I didn't do that and after that u again place return request they gave me the date of 12th of may again that day the same thing happened that delivery boy cancels the order and I got a notification that cancels by customer.
After that, I again place the return order and they give me the date of 16th they didn't come for pick up after lots of calls to the delivery boy they came and pick up my order and till now I didn't get my refund back.