Amazon India Complaints & Reviews

May full transaction Statment

I purchased shoes from Amazon but I raised return request since it was like used product.
They pick the shoes from my home on 13th May 2022 but not refunded the amount till today. Than I called them on phone and found that they are saying that I return the wrong shoes so they are not returning my money back.

I order oneplus buds z2 price is 4999/- on 4 may 2022 and the order id is[protected].
I receive wrong model z1 then i request to return it and the delivery boy checkout and receive the item or gone. After long time when i not receive my refund then i talk to customers executive officer they say i return wrong item that's why they can't send me my refund. So i want to explain you when i receive wrong item thats why i return too.They can't refund me or never resend my receive wrong item product. So now i have no refund or product please help me.
My contact number is [protected]
Gmail id is [protected]@gmail.com

Date of Incident - 21st april

Client number -[protected]

1st Ticket number from amazon given on "85936" Which was given on 27th april

2nd Ticket Number D45322271 Given on 10th of may from escalation desk stating they will be refunding me back

Called to amazon customer care to claim the warranty cliam they told us they will sending us the techincian to resolve the issue after sevral follow ups after 23 rd attempts in last call conversion they told us stating that they will be refunding or replacing now they are telling again we cant refund or replace

Amazon is not picking up my item which I'm very dissatisfied with and is cancelling the scheduled pick up and refusing refund.
I do not want this chair even after spending around 14k inr it's very uncomfortable and is hard material. Please look in to this

Dear Sir
My mobile no [protected]
my order no[protected]
yesterday i am purched amazon fresh items. today morning deceived but
i am not got my order but status is delivered. please solve my problem at the earliest.

I paid amazon pay icici credit card bill Rs.10000/- on 14 may 2022 through UBI net banking Bill payment VIA www.amazon.in after enter OTP payment failed but money debited from my ubi account, still now money not refunded to my account yet, so please kindly solve this issue..

Transaction Details:

Beneficiary Nickname:IBIBO WEB PVT LTD

Beneficiary Account number:[protected]

Amount:INR 10, 000.00

Transaction Date (dd/MM/yyyy):14/05/2022

Reference ID:[protected]

UTR Number:S7873279

Amazon ORDER #[protected]

IBIBO WEB PVT LTD

I have order purchasd[protected] apple airpods pro in Amazon.in airpod delivery[protected] cash on deliverd to courier man 5.22 pm ...and I make a vedio unboxing but unfortunately open the courier box and I give a fake airpod I am verified apple airpod but showroom was saying a fake product and do not give a warranty and garranty I am contact a amazon costmer care but costmer care do not solve my problem plz help cosumer form..
Contact number [protected]
Ad bilaspur chhattisgarh

I ordered a phone on 23rd May, and it showed delivery by 24th May, 9 pm.

The delivery executive gave my package to his friend who was coming to a nearby area. After obediently passing his thrown to his friend, he stopped answering my calls.

With n number of calls to your team, I got full ashwasan to get the phone delivered by EOD. But their app had different plans.

So it automatically updated the delivery date to 26th May. Without any reason. The delivery was urgent, and I trusted Amazon with the promised timelines. But no customer support helped or gave an honest delivery date.

Worst experience to date.

I have purchased FLYMUG Watrproof Cosmetic Storage Organizer Bag and PUHBRHY Deluxe Women's Underwear Case Travel Storage Bag on 16/05/2022. The product I received are different from what I ordered. The colour and quality of the products are not good .so I have requested for returning both the products. Return pickup was scheduled on 23/05/2022. The pickup carrier didn't contacted me and updated status as pickup verification failed. So please reschedule return pickup and refund my money.

I have purchased PUHBRHY Deluxe Women's Underwear Case Travel Storage Bag and FLYMUG Watrproof Cosmetic Storage Organizer Bag on 16/05/2022 from Amazon. I have requested for returning both the products. Return pickup was scheduled on 23/05/2022 pickup carrier didn't contacted me and updated the status as pickup verification failed. Please reschedule return pickup and refund my money.

1. I had ordered on TATA Swach Cristella Advance Blue Water Purifier - 18 Liters, ORDER #[protected] on 10 May 2022 via Amazon India.
2. The item was defective and I ordered a replacement ORDER #[protected] on 16 May 2022.
3. I did not receive the replacement item (ORDER #[protected] and hence cancelled the order on 21 May 2022.
However, the order was automatically rescheduled for delivery by Amazon on 23 May 2022.
Complaint:
- I have not received the replacement item ORDER #[protected].
- Amazon has not picked up the defective item ORDER #[protected].
- I have not received refund.

Dear Team

Amazon India delivered my ordered product LG Split Ac without the installation pipe of length 3 Meter which comes from brand.
Now, Amazon is paying me less as per there policy for missing part while I have been charged more by product company installation team.
I have given the Bill copy and job for missing part from the brand LG.

My purchased part kept by the Amazon without my consent and now paying as per their wish for the said part.
Why amazon doing this cheap activity with the customer.

Request you to please arrange to me my hard earned money back Rs. 3000/- which I paid to the brand for missing part which is kept by the amazon itself during delivery.

Pawan Guppta
[protected] | [protected]

Dear sir,
I purchased the Logitech C922 webcam from Amazon India (Wednesday, 18 May, 2022. This is not a good performance in night mode (blur will come) so I want to return this product but they are telling me this is only applicable for replacement. But they mentioned return or replacement. So I need your help to return this c922 and get back my money return.

Details of product:

Logitech C922 Pro Stream Webcam, HD 1080p/30fps or HD 720p/60fps Hyperfast Streaming, Stereo Audio, HD Light Correction, Autofocus, for YouTube, Twitc

ORDER #[protected]

For more details I have attached the document please go through it.

Please take this as a complaint. Kindly resolve the issue as soon as possible.

thanking you
Vinay M M

Since 2016 I'm customer of Amazon with subscription of prime membership.. haven't faced any issues until i ordered hush puppies brand formal shoes and one sneakers of the same brand costed 4203/- At the time of delivery i open the package in front of the delivery boy and i received both the shoes and sneakers are of different brand name something centrino that's the brand of Amazon i guess idk..At that time in front of delivery boy I've called customer care and told them all the incidents and i share them images and then they placed for the return pickup after 2 days..after 2 days delivery boy come and picked up my order..i was waiting for my refund and checking the refund status it's showing item is picked up when we recieve we'll intiate your refund..until 10 days message showing still same.Then i called customer care then he say we raise a complaint for you our team team will investigate and inform within 3 days..And next day they email me that your return number is very high and you have sended me wrong items..i don't understand without proper investigation they are just blaming me..i already sended him picture that time I recieved the product how can I change the product..and till now I've orderd more 250 product from Amazon's and probably I had not returns more than 20 products and i only return which were not useful or some size issue..i don't know why they are behaving like this but I'm not going to use my account anymore..after pickup they didn't inform me or nor delivery boy refuse while at time of pickup while checking the items..when i complaint for my refund then they blaming me that you have sended wrong items.. I've all the images and call recording when i complaint about the at the time delivered..

A product ordered was eleiglible for return and refund.

Return was accepted only after relacement. And, refund was promised for bank account and they acceted to issue to bank account as got myy details even. But issued a cheque.

I cant encash that cheque, as bank is in another state, no branch in my state. Kindly do the needful.

I had ordered a phone case back in February, 2022 and till date have been waiting and calling Amazon customer service executive back and forth and to recieve the amount. The only answer I recieve is a reference number and that they have nothing more to do.

However, neither have their executive till yet picked that product up from me and nor have I recieved the amount I should have. When I said this, they say, "Now that the return has been shown to be completed, we no more ask for the product, just go to your bank's home branch with the transaction reference ID and seek for the amount.

My account is lodged with the State Bank of India and they say no such transaction has been recognised.

I have purchased a solimo cast iron tava for 999, unfortunately i didn't like the model and the product is completely in unused condition with all the tags intact. Amazon had approved the return as well, but the return pickup is being cancelled by courier person 2 times now. I just get update on status page as "Retun pickup verification failed" Return cancelled. I have tried to contact the number provided by amazon but the pickup person never picked up and simply cancelling the return without even making the attempt. I have tried to reach amazon customer care number but it was never getting connected.

I have been amazon customer for years now and have been a prime member for very long time. This is the first time i have faced such a bad experience . I hope someone will respond to my query and resolve it.

I ordered for a 10, 500 badminton shoes and received another brand shoes worth 1500. Now Amazon is not ready to refund or replace the product. They say i need to return the original product. Please help me get my money back. Thank you

Hi,
I have received a wrong and damaged product and have returned it. I dont have any other product to return . Also I have purchased the same product from a local store in bangalore. Please check with the merchant regarding which product he shipped and how to confirm if he shipped the right product. This is a classic case of fraud and cheeting, and the culprits should be brought to justice. How can someone do this kind o[censored]ntrustworthy act, by keeping the original packaging but inside keep a different and cheep, damaged product worth 1500 rs, infact i paid 10, 000 INR. I am ready to move to customer court or any criminal court to get justice, , , also this has to be made an example for all those who indulge in such malpractices.

Best regards
BINOJ SR
+91 [protected]

Hello,

I have ordered Studds JETSTAR Classic D2 Cafe racer open face Helmet (Black, M) for Rs. 1065/- on 16th March 2022.

Order number:[protected].

I received the item on 17th - March - 2022 night duet prime customer.

On 18th morning I checked the size and it didn't fit properly so I decided to return the product.
Immediately, I raised return request on Amazon App...