Amazon India Complaints & Reviews

I got a gift card (Physical Plastic Card) in a party. When I tried to redeem the same I am getting some error. Amazon customer care are not helping to resolve the issue. They are simply saying it can't be added, it is not showing in the system.

I have currently facing an issue with one of my order and i am not getting any support from Amazon customer care. It has been 16 days now but inspite of multiple mails and multiple calls to customer care, i am not getting any resolution.

Order#[protected].

To summarize: I received wrong product, i did return the wrong product which i received. But now i am not getting the correct product for which the order was placed and also not the refund.

Details of the issue is as below:

I have ordered Samsung Galaxy M33 5G on 1st May 2022. But instead of my ordered product I received the wrong product which is Redmi Note 11 on 6th May 2022. The invoice (please refer to the attachment) which is available inside the box has a different name, order id and address mentioned.

I immediately called customer care and informed them that I have received the wrong product and I want to get it replaced with my original ordered product. The customer care executive told me that he has created a replacement for the same. Next day i.e., on 7th May 2022, the pick up executive came to my home. He told me that I need to return the Samsung Galaxy M33 5G. I told him that i have not received the same and i can return the product which i have received i., e., Redmi note 11.

The executive who came for pickup told me that I need to contact amazon customer care because amazon has mentioned that the return is of Samsung phone and then he cancelled the return. I contacted the customer care again immediately and explained the situation. The customer care executive told me that he has created the replacement again. At this time I told him to mention clearly that the product which I'll return is the RedMi Note 11 not the Samsung galaxy M33 5g. The customer care executive assured me that he has mentioned all the details and now the pick up executive will pick the wrong product which i have received. The same is mentioned in my complaint which I have raised with customer care for the reason for replacement.

Kindly refer to the complaint number P64172729.

Replacement order which was created this time is ORDER #[protected]

Original Order id is Order#[protected]

I have returned the Wrong product which i have received that means redmi Note 11. Next day the pickup executive came and he examined the product and then picked the product. The pickup was successful. I have waited for 5 days when I received the mail stating that the product has successfully reached the amazon warehouse.

But the original product which i have ordered is not dispatched. I contacted the customer care again, this time the customer care executive told me that they have received the information from the warehouse that I have returned the wrong product and not the Samsung Galaxy M33 5G and they will not help me in getting the replacement of the correct product until an investigation is done.

I told them to kindly match the details of the wrong product which I have mentioned in the complaint raised for replacement with the product which is received by the warehouse. But they didn't listen to me.

How can i send the Samsung galaxy M33 5G which i have not received in the very first place. If i would have received the correct product in the first place then there is no need for the replacement. I have sent the wrong product which i have received. Not sure why the warehouse team is saying that I have sent the wrong product.

I don't want any refund of the product. But I want my correct Product which is Samsung Galaxy M33 5G, to be delivered to me.

I first ordered this product on 25t hApril and received a defective product. I requested a replacement which was supposed to be delivered by April 29th but I never received that product. The Amazon Customer Support and Delivery team just kept saying tomorrow, tomorrow but that tomorrow never came. Finally I purchased the similar product from market and asked for a refund. The refund did not happen ever. Finally one of the so called "senior leadership team member" Shivani told me that the product will be picked up for sure by 9th and if the pickup does not happen till 11th I will be issues an advance refund. Its end of day 15th May, the pickup guy never arrived and now Amazon is refusing to refund me my money saying I have refused pickup.

I have returned product in amazon but the said that they already credited my refunded amount to my bank account, they gave me refernce number but amount was not credited in my account

I already returned the product and complaint 3 times... Still no response... No refund till now it's more than 2weeks

I had ordered a water heater on amazon & got it delivered on 22nd of April, since I did not get any electrician to install this, I had to wait till the 3rd of may to get this installed, but when the technician came to install it he checked for the heater and told that the heater is not taking in any electricity and its a defective product.

I had contact amazon & they stated that they will not be able to refund/replace the product since I did not adhere to their 10 day return policy, & told me to contact Compton service care, which is not even responding to my service request.

Since i have got the product from amazon i am raising a complaint against them.

Attaching the service request message below.
Your Service request No. [protected]/01 has been cancelled. In case you have not initiated the same, you may call on [protected] -Crompton

I have attached the product also which is really bad and the screenshot of there information also, let me know should i take guys to the court to settle this issue & even put a customer cheating case on this.

Order id[protected]
My order Successfully pick up by Courier and it reached at fulfillment center or warehouse. but still no refund provide by Amazon. First I had to wait 4 days for pickup and now I have to waiting for refund. I m very frustrate. please provide refund as soon as possible.

I have bought a Avaya IX CU360 Video Collaboration (Order Id- 402-[protected]) from amazon India and the delivery date was set for 12 May 2022 between 10 AM to 6 PM. But the product was not delivered on that day.Even the tracking status was not updated, I contacted the customer service, But they have no clear information regarding the delay & they asked me to wait between 13 May to 18 May. Amazon application show me the different status and after contact to the customer service still it has not updated.. I have attached a screenshot for your reference.

I ordered an weighing machine from amazon and I received it on 13 march but its size was too small so i returned it to amazon on 22 march 2022 they said that the refund will be processed in 3-5 business days according to them my amount(of INR Rs 899.00) was refunded on 27 March but it has been 1.5 months the amount isn't received in my bank. I have contact my bank more than 5 times they said that no refund is issued in my account.

I recieved empty box and Amazon refuses to refund. Its not my fault the box was empty . Oder id[protected]

I purchased a watch from amazon and its delevery is scheduled on 27th on april bt after paying 1800 for watch when we open the box we find the hair oil. I complain immediately to amezon executive they told me to resolve and next day again they deliver the real watch package and the delivery boy taken payment of watch and i pay it through upi. Then contact executive for my refund on fake product. I attached all details in this email, my 15 day time was wasted they are just confirming my bank account daily no solution they provide... I am very frustrated please solve my problem as soon as possible. I am tired now.

Register number is - [protected] and email id is [protected]@gmail.com and on account name was sadhvi pandey.
I attached my screenshot of call to execute also see how much time i am wasted if not resolved i complain in consumer forum and twitter it alsooo. Don't check my patience.

We placed an order for a Electric blender. The image and description given in the site is totally different with the delivered product. we do not understand why customer is misleaded by giving fake description and images . This is causing waste of valid time of the customer. This has been repeatedly happening many number of times with other products as regard with description, brand and images are entirely different what we received . we are contacted customer care and they answered to return it. They just don't bother about the time and space of the customer. please justify.

I ordered 2 Wing Chairs from Amazon. The chairs were defective. Upon contacting seller for return and refund, Seller stopped responding.
Now upon contacting Amazon, Amazon is unable to take action or issue me the refund. I have spend 46000 rs on the chairs, and now its just of money. Moreover Calling and complaining to Amazon India Customer care, no one bothered to solve my issue. It has sucked both my precious time and Energy. Hence reaching out to consumer forum.

I purchased a Redmi Note 11T 5G from Amazon but it is bend on one side & internet service is not working in the mobile.
I want to return/replace my mobile form amazon

I am Amandeep and live in Jalandhar punjab I was looking for job thus i contacted by a person unknown to me through whatsapp chat bearing number [protected] and [protected] that he provide me some task based job thus i invested at around 250000 to them through online mode thus now i am unable to get refund thus i request you to investigate into the matter and kindly arrest the culprict that they provided me two links in the name of mall68.com and mall299.com that curentlly i am unable to withdraw my hard earned money that Two person name was EVE and second name was AUSTIN CRAWFORD They gave me 6 tasks but day by day the task based job become tough to me and i was unable to complete that one too

1. I ordered Panasonic Juicer mixer and paid rs8500
2. On 29th April when Myself and my wife was away I got call from agent that he has come with product and asked for OTP
3. That time my 84 years father was there.
4. After getting OTP he gave a package and left
5. When we returned and opened we found one beach cloth
6. I asked for return mentioning this
7. Agent came and said he cannot take this
8. But in amazon it was mentioned customer refuses return and its lie
9. Every day I am writing my complaint as review but no response from amazon customer service.
Please help

I have purchased the Haier 570L (HRF - 622SS) Refrigerator (order id[protected]) from Amazon India.
I have received the damaged product having dents on the product (photos attached).
The amazon delivery guys refused and told me they are incapable of opening the product box and telling me that a Brand technician will come and open the box, technician will take care.
The Brand Technician confirmed that the product is damaged (Job card attached).
Even though after providing the Brand Technician Job card, Amazon people are refusing to replace the product.
This is not fair business.
Please replace my product.

Could some one here help me to get my product replacement.

Regards,
Mahesh Babu
[protected]

I had ordered note 11 pro+ on 8th May 2022 which was a 1 day delivery. On 9th they do a out for delivery then it is not delivered. They say if you are a prime customer so what I need thr phone as I have to login for my office account I am the sole earner of my house and now they rescheduled the delivery to 12th may when the delivery was already out for delivery and I am on unplanned leave so will the Amazon pay my per day pay of my salary due to their incapability. I request consumer forum to take action on it and tell Amazon to resolve my problem as they are going fraud with the customers the order is prepaid.
order ID[protected]

I have purchased a voltage stabilizer from Amazon on 27-July-2021 for my new Hitachi 1.5 tone ac.
When AC got installed with the stabilizer it stopped working within 2 days.
I thought the Problem is with AC but when technician checked there was no Problem with AC
Problem was with the stabilizer because the display is showing the incorrect voltage so stabilizer damaged the PCB of the ac by providing the bad electricity.
3-4 times my AC got checked by Hitachi technicians Then I raised a complaint in Microtek after one-two months but AC didn't work not the Stabilizer.
This year i again started the Process with a refreshing mindset and Purchased new Voltas ac for the same place and sold the Hitachi ac.
But Stabilizer started same Problem with the Voltas ac as well. Today on 10-May-2022 I checked my Voltas ac by service center but they said Stabilizer is not sending the
required voltage to the AC and not working its totally in non working stage.
I am facing this Problem again and again and i cant change my AC every time. I need my Refund for the Piece and i am willing to return the Product.
Please Help here.

I have placed return request for order Id[protected] but the return pickup is rescheduled and cancelled again and again. So I am not getting my refund.