Amazon India Complaints & Reviews

I have purchased a curtain from Amazon, I received a different product from what I have ordered, I returned the product I received. Now the company is asking for the product I have ordered originally and has not been received by me. I have returned the product received from their end. Now they are not issuing my refund for the wrong item delivered from their side. The company is at fault and they are harassing me. The amount involved is Rs. 1799.

Just realized that Amazon has been ripping off people and has been running a fraud through their online portal. Few days back (04/04/22) I ordered product from Amazon whose MRP on their site was 499 and after discount I paid 379. On 06/04/22 when I received the product the actual MRP of the product was just 199. As per the consumer law in India no product can be sold above the MRP. I request everybody to be very careful while buying product from Amazon. I also raised a complaint with their customer service but there has been complete silence

I hope some will reply and give clarification on this injustice to Indian consumer. I request the Indian government to audit these portals and protect them from such fraud

It’s a shame that grand like Amazon is involved in such loot.

Amazon pay account not working properly money sending options not working properly

I made a purchase from Amazon on 13 Feb 2022 but the order was not delivered to me. I requested refund and Amazon say they have initiated it on 20 Feb 2022 . I still haven't gotten the money in my account and I did everything what they told me to. Go to bank, file a charge dispute form everything but still nothing. All they provided was refund reference number #[protected]
And nothing else.now they are not even helping.

I have been trying to return the product from past one week and the request is being canceled. I have tried to return it three times already and there is no update from the Amazon side.

I had ordered Cello Multi Kadai and returned it. I got the message from amazon for pick-up date and i handed it over to the person who came for pick up after confirming it. After sometime the update showed that the pick-up was cancelled. I have been calling the customer service and they say that they cant track the details because of which i havn't got my refund yet. It's been a month now. I contacted the escalation team. They refused to help me. It's a torture to the customer.

I placed an order like any order time on Amazon and then realized I did not want the product anymore. Order was yet to be dispatched, and was successfully cancelled via Amazon App.
However, order was still delivered and left with the Security guard, no phone call, no OTP.
On trying to contact cust care for returns, I am being told that the order is not returnable and that I should have rejected the delivery.
This is outright cheating when you pay in advance, if I had marked this as COD, this problem would not have come up.
It's just such a blatant violation of consumer trust.

I ordered Bata men amaze grey shoes[protected]amounting Rs. 479/- on 9 March 2022 (order id). I received wrong product from Amazon and i returned the same to Amazon on 15 march 2022. Now after receiving the product, Amazon is refusing to return my money. Amazon is saying correct product was delivered. If correct product was delivered then why did Amazon get it returned with reason 'wrong product received'. I called Amazon many times but they refused to return my money. Now Amazon is having both item and money. At least either money or product should be returned by Amazon.

Regards
Amit Singhal
[protected]
Hari Nagar Ashram,
New Delhi-14

Hi,

The company has not delivered many orders. We have been chasing and they get returned from the final delivery station.

They don't go out for delivery and then we have to ask for refund and place new orders which again don't arrive. This is very time consuming and stressful for a consumer.

Each time they say you will receive the order when I call them or chat. These are false promises. If they cannot deliver the order, they should not deduct money. Please raise this issue with Amazon.

Following are the order numbers, this is not ethical business and a company should not run like this:

[protected]
[protected]
[protected]

*For this order,[protected], I have not received refund as their courier has not collected the item Hellozone Mobile Cover, they have booked collection thrice, once on 06.04, 07.04 and 09.04.

I am still awaiting refund, this issue is not resolved I had to contact them around 5 times for this item itself which costed me money and time.

Please resolve this.

Regards,
Harleen

I have order zebronic keyboard from amazon 7 th April and in 9th april 10.22 pm status is shown order is delivered.But i didnot received.Called amazon agent and the agent is blocking my number..Busy...

Hi

I have ordered an LG ac inverter on 26th March 2022. It was supposed to be delivered on 2nd April but I have not received any update regarding my order yet from blue dart or from your side regarding my order and whenever I have tried reaching you guys you just say sorry for the inconveniences we will escalate your query and you will recieve an update in 48 hours but I have not received any update. Now, it's my sister's wedding next week and I have ordered my ac for her and on 4th, I have requested to cancel the order as I have not received it, It is 6th April today and I have not received any update about cancellation and my refund too. You guys are playing with my patience I have been a prime customer of yours and the way you guys are treating me and always making false promises is pathetic. Give me the update as soon as possible or else I have to take legal action against you. I am fed up with you guys. This is totally unacceptable.

Thank you
Aditya
Order - Lg Ac, 1.5 ton (38000 approx paid through credit card)

Recently sellers have been posting items with false description and even going so far as to provide customers with defective items and use multiple alternate accounts to market said scam based defective items, When I approached Amazon to help stop them or compensate me for the time and money, a mountain of excuses and vague replies were given before even the ECR department that handles the corruption related problems and Amazon took sides with the seller running these scams despite Me the customer providing enough proof to take down the seller's scams . Things have become so bad that even giving a honest review about how bad or defective an item is, gets screened by amazon and rejected any way to keep the scammer safe . Things have gotten so bad, Amazon scams are almost on a level with Alibaba and Ebay scams .

I demand compensation because just getting a refund is not helping after spending almost a month waiting for Amazon to send it a product find out it is DEFECTIVE then spending weeks to 'DECIDE' what to do about the situation which is becoming almost too predictable for me to know They wont do a damn thing and let scammers infest the website .

Dear Sir,
I had made bill payment from my Amazon app using pnb net banking on 9th jan 2022 of Rs 4288/- money was deducted from my account but not refunded yet as on 8th april 2022. I had already contacted PNB bank in this regard they say payment was successful as per PAYU (intermediary), So I request you to refund my money and pay Rs 100/- for each T+1 day that amounts to Rs 8600/- as on 8th april 2022 as per RBI policy and also compensate for all the inconvenience caused.
My amazon email id [protected]@gmail.com

Order id[protected]

We had placed an order for Solimo Medusa Engineered Wood Wardrobe (order number[protected] which was delivered on 31st March, 2022 (Thursday) and assemble order id was[protected] which was scheduled on 1st April, 2022.

It has been a week chasing amazon team over phone calls and email (even marking top management) and there is no resolution. We are getting rescheduling notifications and messages everyday with date of 3rd April, 2022 even when the date has already passed. We have spent more than 20 hours calling customer support and there is nothing but false commitments.

Name : MOHANRAJ P
MOBILE [protected]
Order Details
Ordered on 27 March 2022 Order#[protected]
I am sending return request on 31st March'22 but till now no one person not collect my product and not received my amount why?
please solve my problem at the earliest

Thus was a prepaid order whuch i cancelled and havent received my refund

I placed an order on amazon (Payment was done via UCO Bank debit card) which was later returned by me. I am to receive a refund from amazon.com. In this matter, they said refund is processed by amazon but the same is not reflected in the statement of bank account. The customer care advised me to raise a dispute for chargeback. Amazon Billing department has confirmed that they issued a refund to my Bank account for Rs. 550.00 on Thursday 31...

ORDER #[protected]
Return Pickup Tracking ID:
[protected]
return pick-up was scheduled for: Wednesday, 6 Apr, 2022, 07:00 - 19:00 Tthe carrier for this pick-up did not contacted me & updated the status as return pick up verification failed . Please arrange ti reschedule for return pickup & refund my money....

I have an ordered an product order no: :[protected] from the Amazon india on daye 23 march 2022 and return the product as the performance is not as expected but the my issue is that they are not refunding my amount that is 1698 rs i called more than 10 times in Amazon consumer service they are only extending the date and say we raise ticket call after 5 days today also they extend more 5 days they are not solving my problem as i am a student i have a cash problems and they are doing formalities and all.
I request you to solve my problem as soon as possible

I ordered a laptop using the app on the 6th and was promised delivery by 9 pm on the 7th. It did not happen. Amazon apologised in a message attached to this order and requested me to wait till Monday.
I was willing to - until I saw the reason that has now been appended to the order. Apparently delivery could not be made because of the unavailability of the OTP.
This is simply false. No agent came to my home, much less asked me for the OTP.
It is disgraceful that Amazon feels the need to lie their way out of a failure to make good on their commitment