Amazon India Complaints & Reviews

Order number:[protected]
Order date: 6th December
Registered mobile number: [protected]

I ordered a Firebolt Ring Smartwatch worth Rs 4999 from Amazon and when I received the box, all the documents were there but the smartwatch was missing. It was a new smartwatch so I made a unboxing video, the video is not very clear but the things shown there is sufficient to prove that the product was missing from the box. I immediately contacted the customer care of Amazon but no action was taken by Amazon team. I'm in a big loss since then. I already paid for the order and I was waiting for my order and Amazon didn't deliver the product to me. I don't know what to do now as I have paid Rs 5000 and received nothing out of the box. Please help me getting me the matter solved.

Refund not yet received

I made a transaction of 548 INR through Amazon pay on 19th Dec with merchant Urban company. I had to cancel this order and Urban company confirmed that they have refunded the money for this cancelled order back to my amazon pay account. But I never received this refund in my amazon pay account. Urban company says to reach out to Amazon pay for the refunds.

This is the 2nd time, I am facing the same issue of refund not getting processed back to my amazon pay account. If you check my bookings on 25th Oct 2021 at 1:10 PM there were duplicate transactions of 357 INR with Order ID : P[protected] and P[protected], that also didn't get refunded. Merchant Swiggy says that they have processed the refund for duplicate transaction and Amazon pay should refund it but I never received my refund.

This is highly discouraging and unprofessional. Request you to please look into this and get my refund.

I had ordered a product on 4th of July 2022, which was to be delivered between 6th to 7th of July 2022. (Details)- tracking id[protected]COD ). I get a message on 6th July 2022 that It Has Been delivered. I get NO prior message of delivery and No phone call from Amazon about its payment during delivey. The package is NOT RECIEVED by me AT ALL. The address is same and clear.
Same thing happened to my previous order. Details- 17 Dec 2021 Order no[protected]. I had to wait for 4 days and then had to return because it was delivered to other place and I uad no feedback from AMAZON CUSTOMER HELP CENTRE.
Both the times I was given the phone no of delivery agent, both times same - [protected], and 2 codes. "The number is not reachable" "The numbered entered is incorrect" "Call couldnt connect"tried from my both sims but to no avail.
I want a strict action towards this.
I have 4 more orderes pending.

I do not receive my refund

Amazon cheated me,
They sold a crappy 8 years old product and are not accepting my return request.

I bought a Renewed Lenovo laptop on Amazon,
After receiving, when I checked the product,
This laptop Lenovo ThinkPad I ordered is defective. It's mousepad is not at all working, even after contacting the customer care and getting resolution regarding Diagnosis and even after completion of diagnosis, the mousepad/touchpad is not at all working.

I have contacted the customer care through both Chat and Call service.
Both the service agents disconnected my query without a resolution,
I even remember their names Hritik, prabina, aiswarya are the chat agents who disconnected saying we can't help you!
And they said for me to go to Service center to get service for the product.

When I visited the service center, the service center people said that it's minimum of 8years old and out of warranty,
If i want to get a service report, I need to submit the laptop and it will take around 10-14days to get the service report whereas Amazon's return window is only 7days.

So, in this way this Amazon people are making to keep the laptop one way or another and to pay for it!
I no longer want to pay for this crappy laptop.
This is my hard earned money,
Take this laptop return.

And it has many visible scratches and some of the rubber like structure in this laptop's side screen is ripped from it
And for a laptop with 16gb ram, it strucks too much like my old laptop which is of 3gb ram and almost 10 year old model.
I thought the renewed laptops will be minimum 6-12months old, so I thought of buying a renewed product.
But they have a sent a minimum of 3-4years old laptop with the old Lenovo logo over it.
That's too many defects

I have attached the videos & images of the laptop's condition and it's touchpad not working both the first time use and last time use.
Please check
I am being cheated with this product!
Please help me get this laptop return!

Already given a complaint
No response so far
It is disappointed

I was suppose to get the refund amount of RS 6799 from Amazon
They have processed on 27 Dec 2021, but still it has not reflected in my account.

They have provided me the reference number which is as follows:

Refund Reference # 30005413621355228127613

Kindly look into the matter.

I was suppose to get the refund amount of RS 6799 from Amazon
They have processed on 22nd Oct 2019, but still it has not reflected in my account.

They have provided me the reference number which is as follows:

Refund Reference # 30005413621355228127613

Kindly look into the matter.

Amazon delivered me a different product which I immediately initiated a return request mentioning that I was delivered a wrong product. The product was collected the following day and my return was active . Upon reaching the team, after all returning the product amazon declined my query by saying I have returned a different product and now they are not refunding my money and saying they cannot do anything but keep the money . I request you to please help bring justice in this matter.

Dear sir/mam,
I ordered a smartwatch from amazon(Order id - #[protected]
I got a defective watch, the watch works automatically without using, also the straps are missing.
I tried contacting your team but did not get resolution they ended the chat without my consent.
I request you to please initiate a full refund for the same.

Thank you

I want to return product which i ordered, and my order is picked up on 27 december and expecting refund 3 to 6 days but today is the 8th day of refund expecting from amazon still not refund i.e SD card of 64gb i.e. of rs 648 pay on delivery which is not added to my bank account I hope that I will get my refund of Rs648 only uptill 8 january i.e.4-5 business days as it is told by Nida mam
Thankyou

Hi,

I have raised the warranty issue for my TCL TV with Amazon on 22nd December 2021. I purchased the product from www.amazon.in on 19th March 2019 and the product has 3 years of warranty. It stopped working on 19th Dec after which I lodged the complaint with TCL, their technician came and said that display has to be changed and since it is in warranty it will be done by TCL itself. In evening, I got a call from TCL that since I have purchased TV from amazon so the warranty was only 18 months and they gave it to me in written as well(attached for your reference) so they cannot change it without cost. I called amazon and logged the complaint(reference number - 8056), I uploaded all the necessary documents and amazon told me that the issue will be resolved within 48 to 96 hours. It's almost 14 days since I am following up with amazon and everytime they are saying you have to wait for 48 hours for the resolution. Need your intervention in getting my TV replaced or in getting the refund of the product.

Thanks in advance.

I have return my order on amazon for which amount Rs. 202 has to be credited in my bank account by 30th december 2021 but it didn't credited as of now. Bank and amazon both told me to filed a complaint against this.

Bank name - Central Bank of India
Account number - [protected]
My name - Bhavya Jain
Refund amount - 202 rs
Refund reference number - #525742

Please do the needful and refund my amount as soon as possible.

I parches thro Amazon and I retan di item Amazon
send mi refand but not credit bank account

I ordered a product (lenevo IdeaPad Gaming 3 laptop) but Amazon cancelled it and initiate refund in original payment method Debit Card [[protected]]
Order I'd is
[[protected] ] & total amount is 59990.00 INR .
The Refund Reference number is [30005113571357198804763].
But I didn't receive my refund yet . I checked my statement but bank didn't proceed the refund .
Below I attached the documents as prove.
Kindly take the necessary steps to provide my money .
Thank you

Order date
17-Oct-2021
Order no
[protected]

I have ordered five kurta sets and I returned 3 as they have some issue but I got refund only for one..
1. INDO ERA Women's Viscose Rayon Printed Straight Kurta Palazzo With Dupatta Set(IE26KD5BR1867): Neck Lace of this kurta was not stitched properly so I returned it...
2.
Brand: ANNI DESIGNER
14, 541
ANNI DESIGNER Women's Rayon Straight Suit Set
I ordered a kurta set from this brand for my sister because I also bought a set from this brand and it was really good but they have delivered a kurta from Go Sri brand which was totally different in cloth material. So, I returned it...
But I don't get refund. So, I chat with AMAZON customer care people, they said they will resolve my issue as soon as possible but they wasted my more than 2 months and later they said they can't issue a refund because I returned a defective product and they disposed it off.
How can they disposed it without my consent? I paid money for those. They are mine until they issue a refund and If they are not going to refund then give me back.
But they cut my call without any solution.
I am really disappointed at AMAZON.
I am not going to shop anything from it...
They are fraud and hypocrite people...

Hoping for positive reply..

[protected]

Dear sir/madam
I have a request
My name niranjan Kumar meena
From jaipur rajasthan
Amazon is fraud
My order is fire and boltt watch in Amazon in 4999 Amount is watch order date 12.12.2021 and order received 16.12.2021 but order is wrong item received I have a complaint Amazon but not solution is Amazon customer care
Fraud in my account order is fire and boltt watch but wrong item received

Please help me
My original item sent/my payment refund
Order I'd 405 [protected]
Order date 12/12/2021
Mame niranjan Kumar meena
Mob . [protected]
Acc.no[protected]

Ifsc code pytm0123456
Please help me
Thank you
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Amazon India customer support has been notified about the posted complaint.
Dec 21, 2021
Updated by Niranjankumarmeena
Dear sir/madam
I have a request
My name niranjan Kumar meena
From jaipur rajasthan
Amazon is fraud
My order is fire and boltt watch in Amazon in 4999 Amount is watch order date 12.12.2021 and order received 16.12.2021 but order is wrong item received I have a complaint Amazon but not solution is Amazon customer care
Fraud in my account order is fire and boltt watch but wrong item received

Please help me
My original item sent/my payment refund
Order I'd 405 [protected]
Order date 12/12/2021
Mame niranjan Kumar meena
Mob . [protected]
Acc.no[protected]

Ifsc code pytm0123456
Please help me
Dec 23, 2021
Updated by Niranjankumarmeena
[protected]

Dear sir/madam
I have a request
My name niranjan Kumar meena
From jaipur rajasthan
Amazon is fraud
My order is fire and boltt watch in Amazon in 4999 Amount is watch order date 12.12.2021 and order received 16.12.2021 but order is wrong item received I have a complaint Amazon but not solution is Amazon customer care
Fraud in my account order is fire and boltt watch but wrong item received

Please help me
My original item sent/my payment refund
Order I'd 405 [protected]
Order date 12/12/2021
Mame niranjan Kumar meena
Mob . [protected]
Acc.no[protected]

Ifsc code pytm0123456
Please help me
Thank you
Dec 23, 2021
Updated by Niranjankumarmeena
Please help me

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