Amazon India Complaints & Reviews

Hi,

I have raised the warranty issue for my TCL TV with Amazon on 22nd December 2021. I purchased the product from www.amazon.in on 19th March 2019 and the product has 3 years of warranty. It stopped working on 19th Dec after which I lodged the complaint with TCL, their technician came and said that display has to be changed and since it is in warranty it will be done by TCL itself. In evening, I got a call from TCL that since I have purchased TV from amazon so the warranty was only 18 months and they gave it to me in written as well(attached for your reference) so they cannot change it without cost. I called amazon and logged the complaint(reference number - 8056), I uploaded all the necessary documents and amazon told me that the issue will be resolved within 48 to 96 hours. It's almost 14 days since I am following up with amazon and everytime they are saying you have to wait for 48 hours for the resolution. Need your intervention in getting my TV replaced or in getting the refund of the product.

Thanks in advance.

I have return my order on amazon for which amount Rs. 202 has to be credited in my bank account by 30th december 2021 but it didn't credited as of now. Bank and amazon both told me to filed a complaint against this.

Bank name - Central Bank of India
Account number - [protected]
My name - Bhavya Jain
Refund amount - 202 rs
Refund reference number - #525742

Please do the needful and refund my amount as soon as possible.

I parches thro Amazon and I retan di item Amazon
send mi refand but not credit bank account

I ordered a product (lenevo IdeaPad Gaming 3 laptop) but Amazon cancelled it and initiate refund in original payment method Debit Card [[protected]]
Order I'd is
[[protected] ] & total amount is 59990.00 INR .
The Refund Reference number is [30005113571357198804763].
But I didn't receive my refund yet . I checked my statement but bank didn't proceed the refund .
Below I attached the documents as prove.
Kindly take the necessary steps to provide my money .
Thank you

Order date
17-Oct-2021
Order no
[protected]

I have ordered five kurta sets and I returned 3 as they have some issue but I got refund only for one..
1. INDO ERA Women's Viscose Rayon Printed Straight Kurta Palazzo With Dupatta Set(IE26KD5BR1867): Neck Lace of this kurta was not stitched properly so I returned it...
2.
Brand: ANNI DESIGNER
14, 541
ANNI DESIGNER Women's Rayon Straight Suit Set
I ordered a kurta set from this brand for my sister because I also bought a set from this brand and it was really good but they have delivered a kurta from Go Sri brand which was totally different in cloth material. So, I returned it...
But I don't get refund. So, I chat with AMAZON customer care people, they said they will resolve my issue as soon as possible but they wasted my more than 2 months and later they said they can't issue a refund because I returned a defective product and they disposed it off.
How can they disposed it without my consent? I paid money for those. They are mine until they issue a refund and If they are not going to refund then give me back.
But they cut my call without any solution.
I am really disappointed at AMAZON.
I am not going to shop anything from it...
They are fraud and hypocrite people...

Hoping for positive reply..

[protected]

Dear sir/madam
I have a request
My name niranjan Kumar meena
From jaipur rajasthan
Amazon is fraud
My order is fire and boltt watch in Amazon in 4999 Amount is watch order date 12.12.2021 and order received 16.12.2021 but order is wrong item received I have a complaint Amazon but not solution is Amazon customer care
Fraud in my account order is fire and boltt watch but wrong item received

Please help me
My original item sent/my payment refund
Order I'd 405 [protected]
Order date 12/12/2021
Mame niranjan Kumar meena
Mob . [protected]
Acc.no[protected]

Ifsc code pytm0123456
Please help me
Thank you
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Amazon India customer support has been notified about the posted complaint.
Dec 21, 2021
Updated by Niranjankumarmeena
Dear sir/madam
I have a request
My name niranjan Kumar meena
From jaipur rajasthan
Amazon is fraud
My order is fire and boltt watch in Amazon in 4999 Amount is watch order date 12.12.2021 and order received 16.12.2021 but order is wrong item received I have a complaint Amazon but not solution is Amazon customer care
Fraud in my account order is fire and boltt watch but wrong item received

Please help me
My original item sent/my payment refund
Order I'd 405 [protected]
Order date 12/12/2021
Mame niranjan Kumar meena
Mob . [protected]
Acc.no[protected]

Ifsc code pytm0123456
Please help me
Dec 23, 2021
Updated by Niranjankumarmeena
[protected]

Dear sir/madam
I have a request
My name niranjan Kumar meena
From jaipur rajasthan
Amazon is fraud
My order is fire and boltt watch in Amazon in 4999 Amount is watch order date 12.12.2021 and order received 16.12.2021 but order is wrong item received I have a complaint Amazon but not solution is Amazon customer care
Fraud in my account order is fire and boltt watch but wrong item received

Please help me
My original item sent/my payment refund
Order I'd 405 [protected]
Order date 12/12/2021
Mame niranjan Kumar meena
Mob . [protected]
Acc.no[protected]

Ifsc code pytm0123456
Please help me
Thank you
Dec 23, 2021
Updated by Niranjankumarmeena
Please help me

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My order which was not delivered to me was marked delivered, the customer executive said we cannot do anything other than waiting

Ordered YTM Wireless Bluetooth In Ear Earbuds with Mic on Amazon India. But they delivered only rubber covers and denying to give product as described in main heading + details

I have buy a tea&coffee wainding machine in your online amazon after 5days using its getting bad smell from inside the machine so I was complaint to customer care but they have not responce properly so do exchange my product as soon as possible

The product was a seller product worth of Rs 16377. The product was returned and reached seller. Seller is claiming that they have received duplicate product but i have returned the same product as received as it was not matching with the features. There is some fraud either at Amazon/Seller's courier end. Please investigate it & help me to issue my refund.

Please note that I have ordered TGK 360 Degree Rotating Leather Smart Rotary Swivel Stand Case Cover for Samsung Galaxy Tab A 8 inch 2017 [Model SM- T380 / T385] Black on 22/12/2021 and TGK Executive Leather Flip Cover with Silicone Back Case for Samsung Galaxy Tab A 8 inch 2017 (Model SM- T380 / T385) Black on 23/12/2021 and both order return request was sent. both items were suppose to be collected on 30/12 2021 and 31/12/2021 respectively but no one has collected the items. Now on order details it showing is return window is closed. please arrange to collect the items on immediate basis and refund my money immediately

Lost a huge money

I ordered an gnc pro whey protein from Amazon order I’d[protected] which I got delivered on 31 of December 2021 and the box seal was broken and there was about half of the powder I called Amazon to complaint and ask for refund they are strongly refusing to take the product back and give any refund the product costs 3500 which is not a small amount pls help me get a full refund of the scam done by Amazon

Ordered a kobo Trade mill on 21 march 2020 but i did not received the order . after along time amazon send a refund on 19 october 2020 of amount 16999/- but i did not received in my bank account(union bank). plz file a charge dispute so that i can get the money back.

Team, I odered a samsung m12 phone from amazon. I am from USA and I ordered it for my parents as a new year gift. The phone was delivered on dec 18 2021 and december 30th I came from USA and opened the box. I saw the phone has cracks and the return window elapsed on december 25th. I never expected only one week of return window as we usually have 30 days of return period in USA, I expected the same in india.

Now i Spoke with leadership team within Amazon and they are not taking the responsibility as the return window has passed and wanted me to check with samsung team.

this is so frustrating as i paid for new mobile phone, which came as damaged piece and samsung warrenty doesnt cover the physical damage. n

I am asking for replace of the same piece and not asking for refund of money . please help in resolving this. I am helpless here.

I had ordered " Zebra ZD230t Thermal Transfer Desktop Printer for labels " on 05.12.2021 on prepaid payment option and delivered on 10.12.2021 and opened the printer on 12.12.2021 ( labels & ribbons received on 11.12.2021) and i was very much disappointed to saw that printer because printer box is Zebra ZD230t but delivered printer model is GC420t as a lower grade model compare with my ordered item.

I made a return request on 12.12.2021 at 9:22 PM and i get a message for pickup on 13.12.2021 but not pick up and again make a complaint to amazon customer care on 16.12.2021, then fixed on 18.12.2021 which was again failed.

Again contact cc on 21.12.21 and agreed to pickup within 48 hours otherwise arrange to advance return pay and the same time assured to pickup and return of amount shall be paid same day once pickup done.

Printer Pickup carried out on 23. 12.21 and delivery boy informed to return within 48 hours and but still No return my advance payment.

Finally, today (30.12.2021) contacted with amazon cc enquiring my return and he informed coming 2nd Jan'21 will inform due to investigation is going on.
Now, i feel that amazon may not return my amount and No Proper commitment or policy is not available for return & No assurance for wrong product delivery.

Hence, I need my return amount Rs. 11, 259 alongwith my business losses due to delays for return & pickup as well as wrong printer delivery and 25 days of killing my time approx.Rs.5000
Altogether i need Rs.16, 259 should be settled by Amazon India

DENIMHOLIC Men's cotton Turtle Neck Sweater.
Pickup Tracking ID :[protected]
Amazon Return ID : DDD3VNnHRRMA
Order ID :[protected]
We have returned the product, but haven't received the refund yet, it's been one month! If we are contacting the company they are saying they have issued the refund, but when I checked in bank they confirmed us that no refund has been made!

Date: Thu, 30 Dec 2021 10:37:33 +0000
From: Pavithran Erai
To: "Amazon.com"
Subject: RE: Amazon password assistance

Dear Sir,
Kindly note that I am not able to open my account even after using the correct pass word. Please note that your sending the link to my mobile for verifying will not work as my mobile to which you are sending the link ([protected]) is not having an internet connection. Due to this I was forced to place the order with other agencies.
Kindly look into this and solve this problem. In case you want to verify through a mobile link you can send the link to my alternate mobile ( [protected]) or to my e-mail account.
Thanks and regards,
Pavithran
Date: Thu, 30 Dec 2021 10:37:33 +0000
From: Pavithran Erai
To: "Amazon.com"
Subject: RE: Amazon password assistance

Dear Sir,
Kindly note that I am not able to open my account even after using the correct pass word. Please note that your sending the link to my mobile for verifying will not work as my mobile to which you are sending the link ([protected]) is not having an internet connection. Due to this I was forced to place the order with other agencies.
Kindly look into this and solve this problem. In case you want to verify through a mobile link you can send the link to my alternate mobile ( [protected]) or to my e-mail account.
Thanks and regards,
Pavithran
Date: Thu, 30 Dec 2021 10:37:33 +0000
From: Pavithran Erai
To: "Amazon.com"
Subject: RE: Amazon password assistance

Dear Sir,
Kindly note that I am not able to open my account even after using the correct pass word. Please note that your sending the link to my mobile for verifying will not work as my mobile to which you are sending the link is not having an internet connection. Due to this I was forced to place the order with other agencies.
Kindly look into this and solve this problem. In case you want to verify through a mobile link you can send the link to my alternate mobile ( I am not mentioning the number for safety reason) or to my e-mail account.
Thanks and regards,
Pavithran

I ordered a kitten food which was to be delivered on 30th December, 2021. When the delivery executive called me, I asked him to deliver the item to my home. He refused to do that and cancelled the item without informing me.
My amazon order id is
[protected]

I ordered a Samsung ssd from amazon worth Rs. 6749. Instead received an empty package worth nothing. I contacted the customer service via chat and was told to wait 5 days for some investigation and i accepted. I have never in my life contacted any customer service either on Flipkart nor amazon until this time. After the investigation was started, the next day i found out that the upper portion of the bag contained tape that was hidden by the two upper flaps of the bag. I hadn't noticed until the investigation started as i teared the bag from side and not from top. I made a video at that point, showing the taping coming of from top of the bag. I was unaware of where to send the video and the new details as investigation was ongoing from amazon. So i posted it on twitter along with photos. After investigation was over, i was told that amazon had concluded that package was delivered intact. Hearing this, i immediately contacted them again stating the above facts that the bag was taped and tampered with and i asked them to start a fresh investigation based on the video and the facts i provided. But i got awful responses from amazon.Since then i have been literally begging on social media and their e-mails. Again getting the same reply that package was delivered intact and we cant re-investigate the matter. I went in Facebook and Instagram too trying to say the same thing again and again and asking at least to re-investigate the matter. But my god! Nothing. I have literally begged them to at least see the video and photos i have posted for gods sake. Again i was told the same statement that "we can do nothing about it. The investigation is done and our word is final". Without any evidence and without paying a heed to the video proof i shared, that is what i was told again and again. I never posted on my social media before but amazon made be beg in their comments, posts and emails. I have never in my life received such humiliation and trauma. Why the hell would i go to such lengths had i received the damn product? I am a student. Losing this much money over nothingness is not a luxury i can afford. We are desperate and frustrated but that does not mean you should humiliate your customers without even listening to what they say. I am comeplled to file a complaint here, as amazon has shut all the doors for me and my money is plundered.
Order id :[protected]