Amazon India Complaints & Reviews

Returnable Product has been purchased through AMAZONon14/12/2021 and returned with in 5 days.The purchase amount has been initiated by AMAZON for credition to my account on 24st December with the Refund Reference 74332741354135325801628, but it was not showing in my account.I have visited bank manager (katargam branch)on 27/12/21for the enquiry but he was so reluctant to hear this issue, therefore I have lodged a offline complain on that date and submitted there.Unfortunately NO Refund has been done till now.

I have received one letter contains Amazon name and saying u have sin one price and provide ur bank details so we can process ur prize and given link amazonorizeonline.in
And motion address from Kolkata that person name is Kamal Singh. Pl look into matter this is very serious

Sir my product pickup 12/12/21 but today 27/12/21 my refund not done Amazon i call everyday but customer service everytime give me excuse excuse excuse and not. Solve my problem so please help

I ordered epson printer on 20th December 2021 from Amazon India platform whose order ID number is[protected]. Which I got on 24th December. Whose delivery I got myself by going to the courier office. From where your product was out for delivery. When I opened this product at the same delivery station in the eyes of the cameras and in the presence of the delivery staff, I found unnecessary cardboards instead of Epson printers. For which I had filed a complaint on 24th December on Amazon customer care. Where Amazon customer care team registered my complaint and investigated my complaint by 26th December and asked to contact again on 27th December. As I got an unsatisfactory reply from your team today on 27th December, due to which I am not even 1% satisfied, please investigate the matter seriously and take appropriate action and settle the matter satisfactorily. Both the photo of the parcel and the bill are attached.
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[protected] Forwarded message[protected]
From: Mahesh Sharma
Date: Mon, Dec 27, 2021, 1:16 AM
Subject: Completely product missing
To:

I ordered epson printer on 20th December 2021 from Amazon India platform whose order ID number is[protected]. Which I got on 24th December. Whose delivery I got myself by going to the courier office. From where your product was out for delivery. When I opened this product at the same delivery station in the eyes of the cameras and in the presence of the delivery staff, I found unnecessary cardboards instead of Epson printers. For which I had filed a complaint on 24th December on Amazon customer care. Where Amazon customer care team registered my complaint and investigated my complaint by 26th December and asked to contact again on 27th December. As I got an unsatisfactory reply from your team today on 27th December, due to which I am not even 1% satisfied, please investigate the matter seriously and take appropriate action and settle the matter satisfactorily. Both the photo of the parcel and the bill are attached.

Ordered the laptop on 20th from seller Lenovo Store - STPL on Amazon and paid online since COD is not available during COVID. The latest time shown for order delivery was 26th Dec 9 PM.
As of now, the order has not even been readied for dispatch and now the status just shows "Delayed" and the cancel button has been disabled.
I've contacted their incompetent and unhelpful customet support multiple times and following excuses or explanations were provided:
1) Last Date is 26th. It will surely be delivered by EOD. (multiple times was told the same)
2) Item must be in same city, will be 1 day delivery.
3) The warehouse is undergoing maintenance hence the delay in dispatch.
4) Item might be out of stock hence cannot cancel/refund until it's back in stock.

It is the 27th of December now. I have no way to cancel the order. The order is yet to be prepared for dispatch and the status just says "Delayed". The customer support executives don't seem empowered to actually support customers or are just plain incompetent and either give useless reasons or convey the same info as shown in order page. The button to cancel the order no longer shows and any attempt to cancel said order through Support Chatbot says that they were unable to cancel the order.

After all of the above excuses, the current course of action as advised by customer support executive is this - just wait. Wait for what? I've already paid ₹43, 990, the item hasnt been shipped in 7 days, your warehouse is broken, the item might even be out of stock. So how long exactly do I need to wait to get the order canceled and refunded?

Order No:[protected]

I had ordered vivo v21 5g mobile phone from amazon india with order id #[protected] on 16 dec 2021 that i received on 20 dec 2021 around 3 pm. when i opend that box i shocked that amazon box is fill with clothes only no phone in that box when the box is fully covered with amazon tape packed tight. i contact amazon and they said they will investigate and call them again on 26 dec. when today i called them they said there is no fault by our side so no refund will issued to you. so i request you to kindly do a justice on me and issued my full refund as i had pay for mobile phone not for box full of dirty clothes. please help me out.

I am order Forever Living Bright Aloe Vera Tooth Gel -Pack of 3 with the order id Order#[protected]... @ 4 pack

But i am received only 1 pack, this complaint I’m raised but after 15days amazon declined give solution where as non received items.

in my complaint I’m given the picture of receiving pack still they not agreed that I’m received only one pack...

Please the total cost Rs 4295/- which I’m lost... please help me... please help me...

Ordered Cello Super Club Toast n Grill Plus from Amazon with the date of 20 October 2021 and delivery on 24 October. But due to some problem got it replaced (Replacement order:[protected], the date was changed to 27 oct, and I saw that product in front of the delivery boy and that product also had problem (defect). That's why I filed a complaint to return the order itself and this product was returned on November 8th, and it's been almost 1 month now but I still haven't received my refund

Product - Onida 6.5kg washing machine
Ordered date - 25.10.2021
Delivery expected - 06.11.2021
Payment - online/ Rs.5125

Not yet delivered...

Customer care reply (4 times) -

"After the order, if the product not in stock, the cancel option will be disabled both customer side and amazon side until the product come to stock. You can not cancel the product and your money will not be refunded until the product come to stock"

I won't expect like this reply from amazon people... My question is how can they hold my money for this much long period without delivering the product... And not information coming from their side regarding the delay...

This is the true fraud they had done...

They have to refund my money and they have to give the right answer for the issue...

Hi this is Dinesh kumar mobile number : [protected]
I purchased mobile iphone 11 in amazon oct 2021 and i had prblm with mike in month of dec 2021 i reached to the nearest service center they accepted the mobile to check the prblm after they digonized they found unauthorised modification has been done how can it been done as we have done it apple has given us clear information and denined letter for the service
Amazon has given us used mobile is this the way amazon treat people just in two months problem has identified amazon is a fraud company selling the mobiles which was used in lower price i attached the denined letter from apple

I had recently ordered a iphone 13 on Amazon India site, and got delivered only the empty box without phone and powercable.Raised the complaint in Amazon customer care and they requested to share all the detail including the unboxing video.But after 3 days I got a mail that refund is not available.Felt bad of this type of customer service

I got a credit limit 15000 then I went to Amazon website for buying a product I searched a lot products but I didn't buy any product, but after that i seen my credit limit is 0, where is my credit balance and now what can I do?

I have an order Dated: 19/12/2021 Item: Candes Gyser 3ltrs by Amazon & due to some reason I have returned it the same day but still I have not received returned amount. So, kindly cross check & do the needful at the earliest.
Refund Reference # 30005113531353189140647

I have order mobile on December 18th and I will canceled my order for my personal reason. My refund amount is not came to my bank account. My amount is 8299.

Refund amount of 446 and 329 was initiated on 18th DEC and supposed to reflect in my account on 23rd, but I haven't received any amount yet. Amazon customer care person told me to contact bank. I also contacted the bank customer care and he told me that no amount has received from amazon. I want my refund
Please resolve my issue.
Refund Reference #
30005413531339048968280
30005413531340189512564

Bought crompron getser through Amazon. After 15days o[censored]se, its not working, so i complained to company, they sent electrician after 1week it got repaired instantly just within 20mins again not working, so i complained again, the electrician said the foil to be replaced I agreed for the replacement of foil inside, later after 20days he came and replaced it, immediately after going out, it's not working again. It's really too bad, waste of my time and money everytime. Contacted Amazon customer care but they were telling me to contact crompton, it's been many times i contacted them, its totally irresponsibility of Amazon

My father has a complaint about the order he has placed on
amazon.in the order ID :402-[protected]. This was meant to
be a gift for his Daughter-in-law on her birthday and when she
opened the gift it was some different watch inside the correct
product box . They had sent a kid digital watch not even a smart
watch . Hence he requested a replacement by contacting a customer
service and returned this wrong fake product that he had received .
The replacement Order Id :[protected], was received
on December 16th, 2021 which was after her birthday and this time
when she opened it, it was a complete empty box with only
warranty card in it, we had clicked a video as there was no plastic
seal on the box of the item . You can check the video attached . After
this he has contacted Customer service again every day, they just
kept saying wait for 5 days, when he contacted them again today
that is December 22, 2021 they are saying that they cannot do
anything about it . We kept following up on it everyday . Two times
they had confirmed that they have issued a refund and also and they
they say I'm sorry we were not able to initiate refund we will
connect you to specialty team . I spoke to specialty team for
everyday, They said they have raised some investigation and I need
to wait, I waited as they asked I did not get my item nor my money
back and now they say they cannot do anything . This is completely
unacceptable, I being a senior citizen, Cannot agree on losing
money unnecessarily and especially when it had been a gift for
someone when all my feelings are hurt and also I have lost my money
. I need the watch or my money back as I have order . Also the
customer service agents are not willing to help at all they just keep
me passing over from one person to other I have also attached the
chat screenshots that I have taken on my phone, please check the
same and help me here . Some of them just disconnect the chat and
call even before helping us . This is the most pathetic service we
have received from any of the company . I will never every buy
anything online and also tell all my friends the same.

I have order a product on amazon by using my Indian bank debit card then i ave returned the product to amazon they have refunded me on[protected] ref no is 30005113391339189102066 but it has not been reflected in my account kindly help me to get my refund. thanking you

Dear sir/mam,

I Am Kuldeep Singh. I Am your customer since 28/10/2013 My account no.is [protected]. This is very first time I Am very disappointed with your service.

A refund amount- 8890/- Processed by amazon to my account on 20/12/2021, But not reflected in my account till date.

I kindly request you to please look in this matter personally and deposit my refunded amount as soon as possible.

AMAZON Reference No is- 30005413511349217918481 and I Also attached the RRN No and other details.

THANKING YOU FOR HELPING ME ASAP

I ordered one plus earphones but they delivered defective piece. When I raise a request for replacement, they send me empty box. A weight difference can be clearly seen in both the delivered package which leads to missing item but Amazon refuses to send empty box.