Amazon India Complaints & Reviews

I ordered one item from amazon with order ID[protected]. this order was a replacement order as the previous item received was not working and this was not supported by my computer. I returned this item, in return my money was refunder by AMAZON. they provided me a reference number- TORXIEZM0000KTLYK3TTJ and told me to contact the bank, after which the bank denies that any amount had been initiated in my account. Please look into this serious matter, and help me get back my money. The amount was of rupees- 7999/-.

Hi All,

Product Details
I had ordered "OnePlus 9 5G (Astral Black, 12GB RAM, 256GB Storage)" order ID is "ORDER #[protected]"

Documents Against the Products
I am attaching my document which I received from the Amazon app related to my product. It has details for my new phone which Amazon says has been delivered to my address.

1) IMEI number of new phone on Invoice copy from Amazon app for OnePlus 9 5G (Astral Black, 12GB RAM, 256GB Storage) ([protected]). If this number can be tracked you can locate the phone and check if it's with me.
2) Phone ordered by me is of Rs 51, 999 and which got delivered is of Rs 28999. This is mearer case of cheating.
3) To top it all, I have given my working phone in exchange. Making myself helpless.

Facts of Tracking the product
What I have received is a RedMI 11X phone. I have raised case with Amazon Customer care on the same day i.e 10th Oct 2021.
They also asked me not to cancel the product from their amazon app which has the option of choosing wrong product Delivered.
They just misguided me and then blocked my Login ID from doing cancellation so that the oder does'nt get cancelled. Its really Pathetic if a company like Amazon needs to do this to hide their internal Fraud.
They connected me to some investigation team on 10th Oct 2021, which said they will come back with some resolution but will require 5 days for this. Attached mail for reference
I called back on 11th to know the progress, I was informed it will take more time and will try to get some update on 13th Oct 2021.
On 13th when I called the Customer Service team they connected me again to Investigating team said they will update me on or before 16th Oct. So there was no clarity on what investigation was being carried out in the backend.
Unfortunately I did not receive any upfront update till date, I called on 16th Afternoon when I was informed that investigation is completed and a correct product was delivered to me. I asked about the investigation report what has been done on that their reply was its an internal process and can't be shared with customer. As a customer I have a right to question what investigation has been done if a wrong product is delivered to me.
Post this I had to take Social Media platform support to highlight this fraud that has happened. Immediately I received a reply from Amazon Social Media team they have escalated it and will get back in next 3 to 5 days. This was an update on 16th Oct post which there is no clarity on what's happening and how many more days I need to suffer. I am sure after 3 to 5 days I will get the same answer which was given by Customer service team.

[10/17, 6:30 PM] Fraud Job: We are an order company contracted by Amazon. Our main business is to help merchants increase product sales. Improve product ranking.
[10/17, 6:31 PM] Fraud Job: Our company maintains long-term cooperation with Amazon merchants. They come from all over the world. In the Amazon shopping website, in order to increase sales data, businesses will place some virtual orders and provide high commissions to help people generate sales data.
[10/17, 6:31 PM] Fraud Job: You only need a mobile phone or computer to perform tasks, complete orders sent by the system, and get corresponding rewards.
[10/17, 6:31 PM] Fraud Job: It takes 2-3 minutes to complete the order. Now teach you to earn 200R in 10 minutes. Can you arrange the time according to my instructions?
[10/17, 6:32 PM] Fraud Job: Please open this link to register to complete tasks and earn commissions. After registering, I will tell you what to do next.
https://san-ipl.com/#/pages/regist/index?code=152398
[10/17, 6:32 PM] Fraud Job: Contact me after successful registration, I will take you to earn the first commission
[10/17, 6:34 PM] Fraud Job: OK, I am applying for the order task for you now, can you complete it?
[10/17, 6:35 PM] Fraud Job: Now I have applied for 3 tasks for you. You can check and choose one of them to tell me. I will assign the task to your account, and then you can start the task to make money!
1. Recharge 200rs to earn 118rs commission, 386rs can be withdrawn after completion
2. Recharge 1000rs to earn 400rs commission, and withdraw 1468rs after completion
3. Recharge 3000rs, earn 1000rs commission, withdraw 4068rs after completion
Complete the task within 10 minutes, and withdraw the money to the bank card immediately after the task is completed
[10/17, 6:35 PM] Fraud Job: Please tell me the task you want to perform first, and then I will provide you with recharge guidance and task assignment
[10/17, 6:36 PM] Fraud Job: Ok, click to recharge, select the corresponding amount, and choose the upi payment method. I will send you a recharge video
[10/17, 6:45 PM] Fraud Job: Add my telegram and contact me to assign you a task order.then add money complete processing task not complete your amount not credited to your account.i loss 163000

Dear Customer,
We wish to inform you that, with reference to refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 95.0 has been processed as per below details:
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:12-Oct-2021
Refund processing date:15-Oct-2021
Refund amount:95.0
Refund reference no:[protected]
Payment Option used : Paytm Wallet

Normally the banks take time to process refund in
(I) For Net- banking/Wallets/Cash Cards transaction: 3-4 business days,
(II) For Credit Card/Debit Card transaction: 6-7 business days

You can also view status through “Ticket Refund History” under my Transaction tab in your IRCTC profile after login at www.irctc.co.in.

For any further assistance please feel free to contact us at our Customer Care No.:[protected],[protected]Language: Hindi and English).., Customer Care email: [protected]@irctc.co.in.
******This is an Auto generated mail. Please do not reply.******

Hello,

This is to confirm that refund for amount 383.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund Reference # 30005412831275212847711

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

I have ordered three product vide order Number:[protected],[protected],[protected] total cost is Rs 3, 321.00 the payment option selected is net banking and payment bank is Axis Bank, the amount has been debited my account vide INB[protected] on 18/10/2021, but in amazon it shows payment failed, kindly resolve this issue, the order product is needed urgently hence take appropriate action immediately

I order an HP laptop charger from amazon and paid earlier. At the time of delivery they misbehave and cancelled my order by them.
I complaint with customer service of amazon they told they can just return my money.
But about my time, i have waited for one and half week for this and getting nothing.

Please find order details below:
Tracking ID:[protected]
Order date: 11-Oct-2021
Order #:[protected]

Thanks,
Satyendra Yadav
[protected]

I have ordered boat product (22pcs) from amazon.in app of Rs.19500 approximately on 3rd October, 2021.
Received from 14 pcs on 12th October, 2021 and rest were suppose to get delivered on 16th october, 2021.
On 14th oct'21 I received text notification from amazon.in regarding my parcel out for delivery but no delivery agent contacted me and neither received my call
Again on 15th oct'21 I received text notification from amazon.in regarding my parcel out for delivery but no delivery agent contacted me and when I called the delivery agent, he told me that he will deliver my stuff next day.
Then I contacted amazon.in customer care and got the same reply that parcel will be deliver next day.
On 16th oct'21, I called the delivery agent again and this time he told me that my parcel is missing from the pickup area, and he will update me asap.
On 18th October'21, I called amazon.in customer care and they told me that they will get it deliver on 20th oct'21 but on 19th Oct'21 I got notification that my order got cancelled and amazon.in initiated a refund.
I called up amazon.in and they said they cannot help me.

In this whole incident, amazon.in did not bother to help me and I waited for 15 days for those product.

I am order 27 th September on Amazon .. i cancelled my order same day .. and refund it same day . And refund reference number use to contact bank . My order id is[protected].. and refund reference number is WPZ240.. bank side tell me RRN is 12 digital number only .. bank side checked my account no any pending amount ..

Hello team,
I had made a payment on 2 nd Oct of Rs690 rs from Amazon pay balance to aeron pay pro wallet(via razor pay gateway) amount has been deducted from Amazon pay but not recieved in aeron pay pro wallet.
Neither Amazon nor Razor pay nor aeron pay pro...is willing to refund my money...
Pls help he to file a chargeback against it .or shall we take it to consumer court..
I have provided screen shot of the...

I received +1100 Diamonds from Amazon's great festival sale where I redeemed 1000 diamonds for 2000 rupees cashback coupon on television purchase. As per the coupon conditions the cashback should be received after the product is placed as shipped in the system although the product I ordered (ORDER #[protected] has been delivered I haven't received the cashback yet.

Till now, I called customer care several times and they confirmed that the cashback will be credited into your account within the next 24 hours and a different person on the call was giving different 1/7/90 dates. In the last call customer representative (Prabhat) shared the same that I availed a coupon from 1000 diamonds worth 2000 cashback and surprisingly he ignored the problem and started diverting the call on other Amazon benefits.

I wrote an email to [protected]@amazon.in and explained everything but haven't received any response yet.

Please do be dependent on diamonds cashback completely as it was totally fraud to me :-( and I am hopeless here.

Amazon company issued me my refund on 27 sept. but yet not credited in my punjab national bank account. refund reference no. is trluc9wl0000ktosqo1d.
My name neeraj sharma, pnb account no. [protected], date of birth 23 aug 1998. my email address [protected]@gmail.com.
Please look into the matter. i want my refund to be credited in my account soon.

Dear Sir/Ma'am
I have try phone[protected] but not connecting amazon provide this number

1.[protected]address in correct are showing)
2.[protected]Delivers product done)

Both packet same address why incorrect address showing
Thaks& Regard
Raju Choudhary
[protected]

This is to bring to the kind notice of Amazon, that a delivery person by name Mr Shivakumar is deliberately delaying the delivery of items, this has happened several times to me...I had brought this matter to the notice of the local amazon distributor Gulabarga - 585105, Karnataka, India...but unfortunately no action has been taken against this delivery boy...Its very unfortunate that Amason being such a reputed and big company in the world is not able to solve this small issues...this type of services persons will bring disrepute to amazon..

Amazon India kindly note this issue and initiate action against these types of service delivery boys.

Hoping Amazon will respond to my concern

As per order no.[protected] 4078701 dt.12/10/2021 the product ordered by me was shoulder size 19 inches but unfortunately the t-shirt which i received was 21.5 inches on 17/10/2021.If the same product with 19 inches shoulder is available please replace me with the same orelse refund me the amount to my a/c. No.My phone no. And email is given below.

+91 [protected]
[protected]@gmail.Com

I ordered a macbook 2020 on 4th October, but received a wrong product podcast kit. Immediately, I called the customer care and they confirmed everything will be investigated, and I will be informed the outcome. Also, to expedite the matter I requested Amazon social media to look into it. Few days back, one investigation team member has visited my place and checked everything in person. The wrong product that was sent to me has an Amazon and Product barcode, and I provided all the details with the proper screenshots. Today, I got a response from the Amazon team the product was sent to me intact condition. My question to the team is that how a podcast product with a barcode was sent to me?
Did they check the Podcast kit barcode details on their inventory ?
I need them to perform a proper investigation and figure out what went wrong.

Barcode - csX878w06fj

Barcode (Product[protected]

I purchased HP Omen laptop on 5th September, 2020. The laptop delivery was not processed thereby I cancelled the purchase and asked for the refund on 3rd October. After waiting for many days, the refund initiation email showed that it was processed on 10th of October, 2020. They are unable to help us further because the complaint is resolved from there end. Kindly revert and assure us with the correct amount that has been processed from there end because we have received no amount from either side.

I have ordered external hard-disk ( order no[protected] on 3oct but i received an old internal hard disk on 7 oct. i called customer care but they commented to me to resolve this investigation and said to be on hold till 13 oct. till investigation resolve. Now they are refusing to refund my money nor they r returning this useless thing . I need my return otherwise i will complaint against it in consumer corum

I ordered a product on Amazon and I returned it. But I didn't get my refund after six days. I don't know why this happened but please help me with my refund. My reference id: [protected]. By the way I paid my money by upi by SBI Bank.

I order a ssd on 1 oct 2021 I received the ssd on 2oct 2021. Then I very excited so I forget to make video when I open the box I see no ssd inside then I contact customer care they said investigation filled on 2 oct they said wait to8 oct I waited I contact on 8 oct they said our investigation team is not reached to you due to you reject call how I reject call if you not conctact me that day they re filled investigation and wait me for 13 oct then they said that you delivered full product but if I have received empty box how can say delivered full product help me in this situation I ahve not received any product my order id is[protected] help me pls I need my money or product
ORDER ID :[protected]

Order has been canceled with out contacting us.
We also called the delivery boy he is not answering the call.
We called customer care they told we can not help you please order it again.
Also they are not answering why it has been canceled.
no one is listening and there no opting to inform any higher authority in amazon about this issue .
order id: Order#[protected]
product description : ASUS VivoBook 14 (2020), 14.0-inch (35.56 cms) FHD Intel Core i5-1035G1 10th Gen, Laptop (8GB/1TB HDD + 256GB SSD/Office 2019/Windows 10/2GB NVIDIA MX130 Graphics/Silver/1.6 kg), X415JF-EB522TS