I purchased a gold pendant from Amazon on 3rd Oct vide order id[protected]. Product listing is here: https://www.amazon.in/gp/product/B085WLTD6M/ref=ppx_yo_dt_b_asin_title_o01_s00?i...⇄
The base of my purchase was the BIS hallmark specification that the seller has mentioned.
When I received the product, there was no BIS hallmark anywhere on the product. I immediately contacted Amazon, who simply refused any help saying that the product images don't show any hallmark inscription so the delivered product is correct. That was despite the seller specifically mentioning in the listing that product is BIS hallmarked and that it is an inscription and not a separate certificate.
Amazon simply refused any help and did not accept what was written in the description. Also, they have clearly mentioned in the listing that the product can be returned within 30 days, but the return request was also outright rejected.
I reached out to Malabar customer care and they provided me email ID and contact number of Mr. Sameer Khan, who, according to them handled all their ecommerce accounts across different portals. I emailed him at sameer.[protected]@shopmgd.com with a cc to care.[protected]@malabargoldanddiamonds.com on 8th Oct, but till date, they have not bothered to respond.
Amazon's customer care team said I should visit a local jewellery store and get the item tested. Really? I should open the seal of the item, get the item tested and if it turns out to be a fake, then I won't even be able to prove that it is the same item since the seal is broken.
I complained via twitter and got the same answer from their rude executives who shamelessly released calls, ended chats abruptly by simply sayin that they can't help in this case and they are releasing the calls since I do not accept their verdict.
What nonsense is this? I just want a BIS hallmarked product to be delivered to me and not a probable fake and both Malabar diamonds and Amazon India are refusing any kind of help.
This is a daylight fraud that they are doing by luring the customer in the name of a standard inscription that they don't have on their products.
Amazon India customer support has been notified about the posted complaint.
