Amazon India Complaints & Reviews

I made a payment through my card on 9th July which it showed as failed and I recieved an error. But the money was deducted from my account. However Amazon delivery boy said that they did not receive the money and you will recieve a refund to your account. Then on 10th July I made the same payment in cash on delivery mode and received my product.

I made my bank do proper investigation and it turns out Amazon recieved my payment...

Pls my Alfa active I am trying past one weak ago pls active my Alfa id NAJMA TAJ

We are currently a seller on Amazon India and I need to file a complaint regarding a review violating amazon's guidelines and even after trying to contact their team and regular follow-up we are still stranded.
Below are the details of the same -
Review Date - 1st September 2021
Reviewer Name - Amazon Customer
Review Caption - very bad quality as well as doesn't look good
Link to the same - https://www.amazon.in/gp/customer-reviews/RWICJH78N0NTI/ref=cm_cr_dp_d_rvw_ttl?i...⇄
Amazon guidelines - https://www.amazon.com/gp/help/customer/display.html?nodeId=14279631

The review on the other hand is defamatory and uses harsh language.
I hope my issue would be addressed and resolved.
Thank You.

I have ordered samsung M31s phone on 18Aug 2021about priced 14799 and I payed through my ASAAM GRAMIN BIKAS BANK DEBIT CARD ENDING 0728 in Advance .But after arrival my Shipment I cannot accept it because of some personal issue, and they said they will refund my amount, on Sep 1 2021, amazon send me two payment refference number since o ordered on exchange scheme Refference numbers Are
SJE7EDPC0000KSGKU4BE
SJE7EDPC0000KSGKU4BE

Please refer to ORDER #[protected].

The item Happilo 100% Natural Premium Californian Almonds, 200g was not received, though the delivery status shows the item has been delivered as per Tracking ID:[protected].

Kindly resolve the issue

Amazon customer service executive cancelled my order without asking me

I ordered a product on 7th September 2021 and the delivery date was 9th. I saw the status on app that it's running late but will be delivered soon/next day. So I waited the next whole day but the product didn't arrive. I called them on 11th asking about the status. They said it'll surely be delivered on 12th however it didn't arrive on that day too so I called them again on 12th at night. The agent placed my call on hold and said I'll check the order details. But while the call was on call I received an SMS about order cancellation. I immediately asked the agent why did he cancelled the order without my permission and all he said that I'm sorry but it couldn't be delivered since it was already running very late. My concern is I purchased that product at a discounted price and now the price has been increased. Moreover, during the call, I never asked the agent to cancel my order or neither for a refund. I just asked about the status of my product. Please give me the product at that price ONLY (999rs). I DO NOT NEED A REFUND

ORDER #
[protected]

this product is not delivered but amazon is showing delevered

I recently purchased a mobile phone from Amazon with the order number[protected], and I have been a customer for the past eight years with the registered mobile number [protected], [protected].

Due to COVID-19 circumstances, I opened the package after a few hours and discovered that the product packaging had been tampered with, with only the charger and cord remaining. Then I began escalating the problem to the customer service team. They began an investigation, and after a few days, they informed me that the investigation team had confirmed that the merchandise had been delivered properly. As per your investigation, I require the Proof of Investigation report to be sent to my email address.

I don't want to lose my Rs. 10500/- to an unknown person without knowing who they are. Why should I pay you the money, and if you refuse to even consider my request, I will file a case in the Consumer Court and at the same time I will be posting this in the social media as well and send it to the Media as well.

Dear Team,

I ordered Apple's Steel Case Series 6 smartwatch on August 21st. I got it on August 25th and I got the smartwatch I got the wrong order I contacted the Amazon customer service and told them my problem and I mailed them. I sent them photos of the wrong item I found. They took my complaint and asked me to contact them on 30 August. I then contacted them on 30 August. They accepted my request to return the product and the wrong product I received was taken from me by the delivery part on 31st August and they checked the product from me and picked it up. So if we had to reinvest because we got the wrong product, I would have contacted them later if they canceled my refund request but I have a polite request to help.

Order Id[protected]
Item- New Apple Watch Series 6 (GPS + Cellular, 44mm) - Silver Stainless Steel Case with White Sport Band
Date- 25 August 2021

Regard,

Rutik

I have placed a prepaid order for 20 water proof mobile pouch which was expected to ve deliver on 4th Sept 2021.
But yet not received

Order no. "[protected]"

Its been 11 days after order placed No estimated delivery date or any tracking details, No response from seller, and no support from amazon.

first complaint on 3rd sep
second on 6 sep and
third on 9 sep
still no action or any responce from neither seller nor amazon all amazon employees on call saying that they have taken complaint but every time not genrating a complaint token as matter of their performance goes down this kind of level amazon mentaing in india.

Amazon not refund me til date

I am writing to inform you that I made a UPI transaction of ₹725.00 on 31st August, 2021 wide Transaction ID:[protected] through Amazon Pay which is pending from UPI but deducted from my account ending 2849.

I contacted Amazon 2-3 times and everything they told me that the payment is pending by your bank side and you only have to contact to your bank for this pending transaction.

But My bank executive told me that the payment is only pending and stucked by amazon and this problem is faced by many customers of amazon.

Today I called a Amazon customer care and talked one of amazon executive named Ashish who is so rude to me and use filthy languages and cut my call. I'm going through financial problems and this ₹725 is very big amount for me.

Please find the below screenshot for your reference.

So, I am hereby requesting consumer complaint cell to look into this matter and help me out as early as possible.

Thanks and Regards,
Rohit Choudhary
Mob:[protected]

My name is (Vishal Raj Mohini) and I had ordered (Product) of RS.3398(MB super gainer) in Amazon on (19-AUG-2021) and after (25-AUG-2021) I returned this order due to personal reason. And on (27-AUG-2021)
Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number
[protected] and told me to fill charge dispute form but Punjab National Bank doesn't have such policy. So
please kindly respond to this complaint it's very urgent.
Thanks you sir

I have ordered LAGO FLAT MOP SQUEEZED WITH 3XL MOPHEAD on 31 August and delivered on 2nd September. First payment made was failure and other payment was successful. But I didn't received my refund still 9 sept. It has been more than 5 business days. Mu payment was made on 31 Aug.
Transaction reference number for bank is[protected] and other is[protected] for rs 1160 both. Please issue my refund for failed payment.

I am writing to share a terrible incident that happened with me whilst shopping on amazon. On 30th August, I returned a refurbished Sandisk Extreme Card 64Gb that I had ordered. But upon checking the order, much to my disdain, I found out that I had received a completely wrong product, a Sandisk 4GB card instead, and began to initiate a refund as the replacement was not available. After ten days of waiting and not hearing from the team, I called the customer service, only to learn that the seller had ghosted me and that a refund will not be possible. I not only am appalled by the experience but also shocked. I promise to raise a legal complaint if my issue is not resolved within the next 72 hours.

Order Details: #[protected]

I had ordered Faber Glasstop Gas stove dated 28 August. The delivery was received on 31 August. When i opened it after couple of hours the product inside was an old steel gas stove of Surya. I immediately took pictures of the same and requested a return and refund of the product. In the reason for refund i clearly mentioned that i have received wrong product of Surya gas instead of Faber gas. There was no option to post photos no further...

I purchased LG-W30 mobile through Amazon on 25th Dec 2020. now the phone is not working. i raised the complaint on LG website there is no response contacted LG service center managalore there is no response

when i contacted AMazon- we are not responsible for your purchase. if you people can not responsible for fraud products why people are selling the product. just to fill your pockets?
These companies are cheating companies by using brand name. I need proper response for this issue

Dearsir,
Amazon not refund my balance. but he give me RRN no:[protected]

My ORDER #[protected].
I have ordered 49 items and I have not received one item (1kg of pear)
The item is missing when arrived, the packet seal not is missing.

Investigation was done and AMAZON say the item was handover at the warehouse. If has gone missing some where between transit to delivery.

If the items were dispatched, why out of 49 items, 48 items were revived
and the one...