Amazon India Complaints & Reviews

I am a amazon prime member and i have ordered multiple things this year which have always arrived.today 2 orders i placed on 6th October got cancelled with no explanation and i was confused.when i called them they say my address is undelivered.when i have received past orders from amazon at the same address it has arrived fine. The amazon employee also checked on his data base and confirmed past orders to the same address were fine.My Building where i live, still exists in the same location and has not been destroyed or disintegrated. Amazon is saying i need to wait for my order to return to seller for me to get my refund which is not acceptable as i have not made any error from my end nor have i cancelled those orders myself.Amazon need to do their Job efficiently, and hire people who are competent.now i need to wait for 4-7 days for refund for an order Amazon themself cancelled due to their incompetence.and also place a new order myself.and i was told to get a new address by amazon employee.how do i get a new address? so i need to buy a new house just so amazon can deliver my products there? or what do i do... please help.in the past amazon has delivered products to my address just fine. this time they are not willing to accept their mistake and causing me inconvenience

Amazon se mujhse refund reference number bhi diya gaya hai main screenshot daal rakha hai

I will order one product from Amazon redmi 9 power is product name and I will ordered phone 3 October 2021 and this product price is 10499 I will order cancelled 3 October after sometimes and money is 10399 not back to my account SBI State Bank of India my bank account I will contact customer care from Amazon then Amazon customer say Our sides are amount inisiat hogya h ar aap bank se contact kriye kyu ki agr amount inisiat nii kiya gya hota to refund reference number nii show krta and then i will contact sbi customer care and sbi customer say ki isse hmm aap ki koi help nii kr skte kiyu ki aap direct Amazon ko amount pay krte h ar Amazon direct refund aap ke account me krte h

My name is ANU and I had ordered The Product of RS.1, 999.00 Amount from Amazon (Product name- SEEWELL Net Sharara Suit Embroidary and Stone Work with Cut Work Dupatta Semi Stitched) in Amazon on 22-Sep-2021 and after 27-Sep-2021 I returned this order due to personal reason. And on 5-Oct-2021 Amazon initiated the amount to my card but I stall didn't get the money. Amazon sent this reference number TRM559TG0000KTOT2YWU and told me to fill charge dispute . So please kindly respond to this complaint it’s very urgent.
Account Name: ANU
Account Number: [protected]
Account Type: SBA
IFSC Code:CNRB0018281
Branch : SONEPAT
Address-808 Urban Estate Sector 14 Sonepat 131001

Hi sir, my name is Jani Saida, my Amazon amount refunded but andhra bank didn’t credited in my account. So please resolve the issue. My amount is 447
A/c no is [protected]
Refund issue date is 30-09-21

I ordered shoes on 2 october from amazon, standard delivery was showing after a wait of 5 days which is 8th october.
But after 8th october it is showing another 5 days of time.
Being a Prime member the item should be delivered next day but they are taking 10 days.

Order cancelled with 8 days ago refund expect from[protected].but not received refund .please help me

I had ordered this chair last year in November and has 2 years warrenty(please find the invoice attached)

Unfortunately the chair has broken down from between ( photos attached). The coupling that connects the seat with the swiveling rod itself broke.

I have been contacting both amazon and the seller through the contact seller option on Amazon App since more than 6 months but have nither received any replacement nor return from either amazon or from the seller shovay seating system.

Need immediate resolution of this warranty claim.

regards
Vikrant SOrte

email id of seller on amazon: [protected]@gmail.com

Warrenty claim order id :[protected]

My ORDER #[protected] had a book inside my package with a different shipping label instead of a kurta I ordered. Amazon is just making excuses and delaying my refund, they've already denied for a replacement.

I have subscribe amazon prime for 3 month, i want to take the service for one month but not shown in system, on request to your cc i have taken 3 month service.i was told it can cancel the services and get the refund for the same.I alos have purchase the product Hisense refrigerator which was damaged product form inside.I have inform on the spot to delivery boy and told them not to take my exchange fridge but they do not agree then i called and complaint to cc, she said i can't help in this.mANY COMPLAINT had launched against your cc but no action taken yet not follow up.In the month of September i have Request to cancel my membership but not cancel yet.I was told i will get refund of rs 220 but still now not received and today when i asked they are saying i will get rs 111.when i asked for reason and calculation, they do not aware.I would say why the ### are you sitting if you cc are not knowing anything.why my membership not yet stop.when i have aviled the serive for 1 month the why are you decuduction the 2 month subcrtion.why are you not giving Bill and the refund calculation.Amozon are providing defective product and due which i have to suffer a lot my fridge was taken with out giving a proper product, i have suffer for more than 15 day with out fridge.If my exchnage product was'nt good then i wound not have got any exchange value and it would not taken as a exchnage, then i ma question is why the exchange was not stop when your product was not good.

I had placed an order with Amazon (Order ID[protected] of amount 14k. The order was scheduled to deliver between 23rd to 27th October. I waited till 27th October but the order never got delivered, but the amazon website showed in my order details that the product has been delivered. I called amazon and they did not correct the information on their website thereby. They asked my to wait for another 5 days. In these 5 days I called them again and again for update but they had no information where my product is, where is the seller or why is this error happening. On October 3rd they called me and said they will initiate a refund. By this time I was so exhausted that I just said yes give me the refund. They said I should get the refund in next 3-4 days. Its 8th October today and I have still not received the refund. I called the customer care again and the customer care executive was ‘kaynat’ she said no refund request has been received. Moreover, she informed me that an investigation will be done first and then only will i get the refund. After this the call got cut abruptly. I am totally exhausted and drained chasing Amazon for my product and money but they put no effort in resolving the issue at their end. They have a fradulent seller on their website and a number of other customers can be defrauded by this seller. I want to file a complaint against amazon for harassing its customer and providing very bad customer care.

Amazon has initiated a refund f Rs.379 on the 5th of September on a product I ordered. The refund has not been passed by the IDBI bank so the amount has not been credited in my account ending 5866.
Please look into the matter asap abs pass the refund so that the amount can be credited in my account.

I had bought helium towel set they sent me the the wrong colour and also 1 hand towel was missing so i returned the product they said i woukd recieve the refund once they got the product its been 15 days they got the product still not recived refund. Tried calling customer csre they keep sayi g its being processed ...

26th September, 2021 I return a T-shirt (Green Camo). My order id is[protected]. Amazon told me, already the amount of money is refunded. but my money is not credited in my bank account. I already check my account status. Now please help me, how to solve my problem?Please give me a solution.give me a charge dispute form of canada bank.

Amazon Standing charged me 199.00INR without my permission auto deducted from my ICICI Credit card.

Amazon is doing fraud in INDIA

Dear Mr. Amit,
Greetings of the day.
I am writing to you after feeling cheated by the Amazon India. I approach you for a fair redressal of my complaint.
I ordered Samsung M 32 phone on 4th October, 21 and paid for the delivery charges so that product reaches me within 48 hrs. I was prompted by amazon app by suggesting few accessories to order along with the phone. I ordered a mobile cover and made payment. After making payment I went on to show my parents that I have ordered a phone for them and will be delivered by 6th Oct, 21. When I reopened the app to check the status of my purchase, to my shock I saw my order will be delivered by 22nd Oct, 21. Even a normal free delivery should be delivered within 3-4 days, my paid delivery will take 18 days!!
I called amazon customer care Mr. Prasana Kumar picked call. He showed indifference to my concern. He said if I cancel my order, I also loose the HDFC discount as I cannot avail on another product even it is again same phone from different vendor of amazon. I asked him to transfer my call to his senior/ supervisor. I was transferred to Mr. Bodhi (approx. time 1753 hrs). After lot of heated discussion (I was rude and I also apologised as I was frustrated and told him about the same) he agreed to expedite my mobile delivery and said my phone cover he will not be able to expedite, I agreed. Mr. Bodhi said I will get mail on 5th or a correction in my app about delivery date of phone. I still insisted I should get product by 6th oct, 21. He was not sure of delivery date but said he will expedite and has already put request for the same. I will get mail or update in app about delivery date by 5th Oct. Which has not happened. He even told me this issue has arisen as I have added another product that is cover to my original order, which is very strange. First time I am hearing this excuse. I even told him cancel the phone cover or delay it I donot mind but I need phone first, he was not bale to do anything for that.
I again called the Amazon call was again attended by your customer care agent and on my request was transferred to supervisor Ms. Palak. She again was saying she will assist me and try to expedite by phone delivery. She is also not able to give a date or confirm the delivery, as I was expecting after paying Rs. 80 as mentioned in the Amazon app though she said she will call before the end of day and will share the status negative or positive for me. I got a call from Ms. Palak in the afternoon just before completing her shift. As per her She has tried to expedite the delivery of phone. Delivery date she was not able to confirm but said it will be delivered as quick as possible. I came to know on 06th Oct that phone cover is coming early and order status is showing delivery on 7th Oct but phone is still showing 22ndOct. I tried calling amazon customer care to connect with Ms. Palak but your team couldn’t connect me to her.
I was on my request transferred to Mr. Yash (team leader), I am sorry to say his conversation was very clear that phone will come on 22nd oct and there is nothing he can do as it is a decision of logistics team and he cannot interfere in it. I asked him to try speaking and work this out for me as I have paid Rs. 80 for 48 hrs delivery and my parents have to visit the hospital and it takes almost whole day and they are without phone and cannot communicate with them that is the reason I paid Rs.80 for 48 hrs delivery option. He was very clear that nothing can be done and phone will come on 22nd oct. As per him my house location is such delivery will take time. I even told him this is not the first time I am getting product from Amazon. I fail to understand general deliver time is 3-4 working days for free delivery what on earth I have done wrong to get delivery on 22nd oct (18 days).
To top it all today till the time of writing this mail phone cover was showing delivered whereas I am home and no delivery has happened. I will be forced to return the product as I am not satisfied and donot want cover of a phone which has not arrived. I would like Amazon to reimburse the money back to my account. I would also like to claim compensation. Just to nullify the claim of Mr. Yash that delivery location is such it will take time to deliver.

This is a serious complain against Amazon because they UN necessary deactivate my amazon account which registered by mobile number- [protected] name AMIT KUMAR PANJA, In this account I have 3 prepaid order which amount are Rs. 15990, Rs. 1479 & Rs.399 . They are not refunded this money so I need this total money within 24 hours. Check the bank transaction details below and take a real action.

ORDER PLACED
7 October 2021
TOTAL
956.00
SHIP TO
dr.hv/ramakrishnan
ORDER #[protected]
View order details Invoice

I have ordered 3 product and submitted rating and review of it whose order id are as[protected],[protected],[protected]. I have contacted amazon customer service helpline also but they are not responding on it properly....

I had applied for a refund on Amazon.in for my order, which was a book called "Death Note Volume 1 Black edition" on September 28th. I was told that I would receive the money tentatively by 5th October. When I didn't receive it on that date, I called the customer service again and they said the said amount had adready been sent to my account on the 3rd of October. They also gave me a refund reference number to check with the bank (IOB bank). So when I asked an official in the IOB bank he said no such transaction has been performed on the said date (ie: 3rd of September). So I am submitting this form to you so that you can help me get my money back (which is 605/- rupees).