Amazon India Complaints & Reviews

I paid for a product online through upi. The payment was successful from my side but didnt show on the amazon seller services account. So i paid again through cash. Now i am not getting my money back.

Absolute skin colour coat tablets

Hi,
My self M. Karthik reddy my father ordered boat 441 tws (red colour) as two months ago on 12 jun 2021 has delivered to my father after opening we got an grey colour boat 441 tws . But now this is not working and I went to boat service centre they told it is a fake product. So, I want a new boat 441 red colour in place of this. And I not pay any extra money

Hello Team,

This is regarding an order of Thermador GAS stove purchased. I have placed the order on the 26th of July and it is derived in the first week of Aug.

Once I received the GAS stove I have installed it from my GAS agency person later on we were getting an LPG gas smell throughout the day.

So I called my GAS agency person to check the GAS connection and found leakage in the GAS stove.

After that, we are shutting down the GAS connection from the cylinder valve after use.

I have tried to raise the complaint with Thermador however there is no customer care. I got a WhatsApp number on which I registered the complaint on 25th August.

They registered my complaint with “247Around” and the complaint number is ID NJ-[protected]. No one visited my place for repair I also tried to call on their support number “[protected]” which never answered.

After that frustration, I raised the concern with the consumer forum however they were not able to get any details of Thermador India as there is no official mail ID as well as customer care number.

Afterward, I dug for Thermador and went to know that it is a popular brand in America and I got the parent company details of Thermador.

The parent company of Thermador is BSH appliances so I shared the BSH details with the Indian consumer grievance team and They raised the concern to BSH home appliances.

On Saturday(4th Se) I got the call from BSH legal team and they said that “we are not selling any Thermador home appliances product in India. It is a fake company and Amazon sold you the fake product. We will share our reply to the Indian consumer grievance team”

Now I am frustrated because of security concerns as it is an LPG gas leakage that can cause an accident at my home.

I need your kind intervention in this matter as it is sold by your team.

Refer to attached details of the order, Video of GAS leakage.

Order Number:[protected]

Kind Regards,

Nilesh Sawant.

[protected].

I was interested in a product for which the exact version number of the product is not mentioned on the product page on Amazon India website.

The product is being sold by seller named Apprio Retail.
So I wrote a message to them thru Amazon and despite 4 days gone there's no response.

When I contacted Amazon I came to know that they have no process to address such issues when sellers do not respond. They do not have seller email / contact or any process to communicate with them.
Amazon also does not have any process to audit sellers.

It's better to buy from local vendors who help you with all information and you get to see the product upfront before purchase.

Prime Account email : [protected]@gmail.com
[protected]

My account was put on hold my amazon accounts team 2 weeks back. The email read '
Hello Jasmeet Singh,

Thank you for contacting Amazon Compliance. We have closed your account because of a policy Amazon has to comply with sanctions and export control regulations. "Jasmeet Singh" is listed as one of the registered account holders of this account.

In order to review your account for reinstatement, please follow this link https://rfi.amazon.com/business/amazon to upload the following for "Jasmeet Singh":

* Complete residential address.
* A copy of an unexpired passport or other government-issued identification (for example, driver’s license).
* Proof of address, such as a recent utility bill (if the address on the passport or government-issued identification is not current).

We apologize for the inconvenience. If you are encountering issues with providing the requested information, please email us at [protected]@amazon.com and reference the number(s) provided below.

Sincerely,
Amazon Compliance

Reference Number: P50715017'
Though I filled up the details 2 weeks back, I have not received any response. I have further tried calling their customer support centre around 6-7 times without any positive response with the common excuse that account related details are not readily available to them. After their insistence, I mailed similar requests to the following email : [protected]@amazon.in ; [protected]@amazon.in ; with no response. I am helpless in this situation and forwarding my complaint to the consumer forum for a refund of my prime membership from Amazon.

ORDER #[protected]. I purchased this material from amazon 2 times i return this item every time accessories was missing. i call them 5 times always they put wrong delivery address shipping address is from punjab sangrur and pick up address they mentioned Uttar Pradesh. Upto they did not pick up the item and refund not paid. Guys that are working on customer service they are making fool to the customer. Due to this issue i stopped purchasing online specially from Amazon.in

I had ordered for a pair of ear pods of the brand Boat worth Rs.1299/- from Amazon but the product was returned back and on 24.08.21 i received an email for the initiated refund to be returned. And on 29.08.21 i received another confirmation emai that the amount has been credited. But the refund transacted by them has not yet been received in the account.
Kindly look in the matter.

25/06/2021 I cancelled my order no.4325 from Amazon app, the amount deducted from my debit card no.7060 in rupees 11520/- . The coustomer care of Amazon telling me file a charge back form but my branch is not giving me charge back/charge dispute form. Please help me for refund my money into my account as soon as possible.I am attaching bank copy of not received amount.

I ordered footwear of size 11 and recieved size 7. So i called customer care and they said that ive to place a nee order again. I said im ready to place new order but before that i wanted to confirm that i will recieve correct size nxt time. So representative said that sometimes the prb. Happens and assured that next time u will recieve right size and if i dont its their responsibility. But 2nd time also i recieved wrong size 7. 2 times money got deducted as it was prepaid order. I have to keep tracking refunds..its so troublesome. Amazon quality has declined. Earlier i use to trust amazon but now i dont.

Today, I have placed order of two books of price more than Rs 500 each. While one has free delivery, while the other is having Rs 100 delivery charge. It is not justified. Please resolve the issue before delivery of the order.

29 august2021 ko maine amazone se shocks aur running shoes upi pin se shoping kiya mere paise network ke problem ki wajah se cutt gaye aur ek hafte baad bhi paise nahi refund huye.use refund kiya jaye.

I send 15000 to shobha kumari account but payment not reach and show pending payment 31 aug 2021
Bank reference id[protected]
Transfer to[protected]
Pls help me earlier

My account no[protected]

I purchased a product on amazon on 19th of August using my canara bank debit card same was not received and i asked then for refund. As per their confirmation refund was initiated on 24 th of this month maximum time frame was 5 days. Still it was not reflected in my account. They had provided the refund reference number as[protected]. I had contacted your customer service number they is no proper response hence i mail you. Please check and confirm the status of my refund.. Amazon customer care are saying its an error from the bank and not them..

I have ordered the Pathfinder Academy : Csir-Jrf-Net Life Sciences Book Combo Set With Ecology on 1 September. Today only(5 September) I got the delivery, but I have recieved only 4 books out of the 7 books which was mentioned in the order.
I have recieved only life sciences part1 and part 2, general aptitude and MCQ book.Please send me my remaining books. And I did the payment for all 7 book.
Below I am attaching the pictures of my order and the books that I have recieved.I have trusted amazon for so long, so I request you to please look into this matter.

Am Gomathy got some part time jobs in Amazon . They have created an account and started to do the task . Then they are saying continue to recharge for rs. 20000. And after recharging you will be withdrawing the cash fully but at the end I cannot able to withdraw the money and getted locked now. Please help me to recover from this

My order id #[protected] My name is Pranay kumar Mandal and I had ordered 01 quantity of Philips Audios IN-MMS6080B/94 2.1 Channel Multimedia Speakers RS. 5290.00 on 08-08-21 for gifting my friend and i replace this order due to different item received of the product instead of that product. on next day couldn't replaced the product due to some issue told by delivery boy so i returned that product. Now Amazon said same reason which i told them for my replacement. Now they didn't replace my product and didn't refund also, i mail them but they said that same things now I'm stuck in middle situation. So
please kindly respond to this complaint it's very urgent.it's been almost 1 month I'm suffering. Either my product replace or initiate refund. My account no. is [[protected] ]

I ordered something from amazon.in and the payment was declined but the money was deducted from my account. I haven't recieved my refund and i would like to get it as soon as possible.
Order #[protected]

Hi,

This is regarding order#[protected].

I have returned this order on next day of delivery (24th Aug). I didn’t received refund yet. Instead I was told that refund can’t be processes as item is different from what is sent.

Yes, item was different what was sent to me thats why I returned it mentioning same.

Spoken with agent Abhishek when not received refund after two days of return and was told that we (amazon) received it today morning in our warehouse and refund will get processed till next day.

I didn’t got any refund. I called again through app and connected with agent - Neha. She told that we didn’t received it yet in our warehouse (Mumbai). Once we receive it, refund get processed till 3rd of Sep.

I was not satisfied with both agents statement as both of them said different.

I asked her to transfer to supervisor to get this issue resolved. I was connected with - Amit there and he also told me same thing as Neha described me.

I was waiting and connected again to an agent - Abhishek (This was same person I remember by his voice on my first interaction). I told him that you said me earlier that item was received and refund get initiated today or next morning but still no resolution.

He put me on hold today thrice for long and came up with the statement that refund can’t be processed from his hand.

Wow, after 10-12 days What I got is NO RESOLUTION

As per him Amazon or his agent didn’t asked for any picture proof of product what received and not even took steps to verify product while return.

This shows that mistake is all from Amazon side.

Is this the way Amazon response towards resolution?

I am Amazon Prime member since long and placed a lot of orders.

This is the first time I faced this kind of silly response from Amazon.

See, I want my refund asap now.

Details :

Name - Sanjeet Kumar Yadav
Email ID - [protected]@gmail.com
Mob. No. - [protected]

Let me know for any further information.

Regards,
Sanjeet Yadav

Amazon Order ID #[protected]
product discripton G-T-A VCity-Digital Download-NO DVD-NO CD-NO online multiplayer mode-full pc game
I am an senior citizen aged 73years wish to play the game since your product description shows that it is easily to downladed hence I have placed the order as per above on 05-07-21
Surprised to note that I have received a notice from the seller that Order Id and Product name asked me to send whatsapp and mail noted therein I have also send whatsapp and Mail on 14-07-21 to the address noted in the notice ( Xerox copty attached here in)till now there is no reply from their end both whatsapp and mail
You have dealing with a fraudulent supplier so you are requested to return the money amount paid by me to my bankers Rs.655/-immediately a line of reply is solicited from your end to me

Sundaramoorthi S