Amazon India Complaints & Reviews

The issue that I have experienced was: delivery boy not delivered and placed status as delivered. when I raised complaint after two investigations amazon simply telling we con't do anything and closing the call and even they have blocked my calls which I have prime registered.
I have attached proof of that delivery boy chat with me in whatsapp.

It occurred on: 10/10/2021

Amazon has refunded an amount of Rs. 10700/- on 06/10/2021, but it not received in my account. I also contact with my bank but no solution come out.
Several time I call to amazon customer care, but they also couldn't resolved the matter.
Order ID :[protected]
Reference number : 30005412801275053664908

I got the refund amount on my amzone pay online app with a misunderstanding.But i have to transfer the amount to my bank account... There is no option to contact amazone customer care...I hope to solve this issue.. Thank you!

I have placed an order for Blue Star 1.5 Ton 3 Star Fixed Speed Split AC in Amazon. Instead I have received different product (Indoor unit Inverter model & Outdoor unit non inverter) on 5th October. This details got to know from service technician. I requested for replacement for the wrong product. Initially they agreed for the replacement and they asked me to wait until the stoke is available. Now they are telling, we can't replace the product and arranging for refund with old price. I am ok for refund with current product price. In that case I have to put 3000 rupees from my pocket. Product was delivered on 5th of October still the issue not resolved and I am unable to use the product. Again I have to pay additional 1500 rupees for uninstallation.
Request you please help regarding the issue.

ORDER #[protected]

Out of the 2 nos. Qty's Faber 4 Burner Glass Cooktop Power 4BB BK Manual Ignition Gas Stove (Black) purchased, one nos. was found to have parts missing and the package badly damaged.

Immediately, raised a complaint and demanded for a return. Returned was confirmed for 19th October but never picked up until date. Also a couple of reminders were sent thereafter, but still the return hasn't happened.

Request to have the item picked up and the amount credited to my account.

Best regards,

Prasad

I ordered askets from Amazon but i return on 25 September but i still didn't get my refund back of 1624rs. Amazon give me rrn no. SQB0VXTI0000KSNJ8978. Please help me in this

Deasr sir already more than 2 month past but yet not recive my parcel, this is serious matter please do not ignore.

I ordered a phone Redmi Note 10s from Amazon.in on date 10/10/2021 in this Great Indian Festival Sale and I got the delivery on 14/10/2021.when i unbox the delivery package I found a detergent soap instead of phone inside the box.
I complained about it immediately in Amazon on the same day and also share a video to them which i made while unboxing but they denied my complaint.I tried many times to get some solution but no solution is provided.
I want to get my refund or the replacement of the phone.
Here are my product related details below:-
Order no :[protected]
Tracking I'd :[protected]
Name :- Rohit Dixit
Phone no :- [protected]

I have ordered wähl 09854624 trimmer on 6th October 2021.it Is been delivered marked but I have not received any order.i have paid the money by my credit card at the time of doing order.now I am calling amazon customer care from last 10 days but really they are saying that the order is being delivered but we are asking again and again for give us proof of Delievery But really they are not responding.
please help otherwise we will take legal action against amazon .

There are send me offline message and whatapp number said " it is online job it is merchant you get commission like got msg

I Lost 3000 amount and my friend loss 160000 amount in this scam, they are telling us to deposit amount in some website and telling us to add more and more money

Amount debited from indian bank mutt street kumbakonam
account number : [protected]
twice 949+949 on 16/19/2021 to amazon payment
order[protected]
[amount debited but transaction failed]
inquired amazon customer service they said no amount has been credited to them.
[amount must been stuck in between]
kindly check and re credit the amount

Sir,

I have purchased Amazon product on 12th sep the same returned 26th sept due to product damage, committed that they will refund by 1st oct, but still now i didnt receive my Refund,

this transaction done thru KVB debit card

Refund ref ID SOWAOBF20000KSM4CPRI

both party not responding, pl address the same

I (bunty daswani) had purchased samsung galaxy tab a7 26.31 cm (10.4 inches) slim mettal body, quad speaker with dolby almos ram 3gb rom 32gb from amazon on 31.08.2021 order no. [protected] 4827543, invoice no. Bom73053800 and same has been delivered on 02.09.2021.The deliver product was not in working condition and same has been informed to customer care.I got response from amazon customer service for pick up but if they come then never take my tablet back then so many times i have complained but no response each time they give me a different date. But nobody had came to my residence for the same.Again i had called to customer care and got the same reply for pickup on 11.10.21 but till now nobody had come to my residence for the same.

I ordered a product and the product was missing from my package and then I raised a refund request and the request has been accepted by amazon and they promise me to initiate my money in 4-5 days after 4-5days i again contact them and asked about my refund and then they said that refund has been credited from their side but i haven't received my refund yet and it almost more than a week completed. Please help me 🙏. Order id[protected]

Order Number:[protected]
Customer name: sandeep Raut.
Estimated delivery date: 12- 15th October 2021.
On 15th October 2021, customer care executives assured the delayed delivery by 21st October after that claim can be done for refund.
On 21st when asked about refund, the customer care executive of Amazon said that seller will contact wihin 3-4 business days and I have to raise concern to seller directly.
This was assured on 15th October but no seller has contacted me till date.
I have purchased item from Amazon India and its Amazon's duty to either process refund within 1-2 days or arrange delivery of product within 1-2 days.

I have order a printer from amazon.in on 6th Oct 2021 and made payment of 13, 579.00 at the same day.
But when I received the order I see there are some sketch pens instead of printer.
I contacted the customer care and they said they contacting with seller and get back to you within 3 days for action plan.
They refused to replace my product and asked to buy again the new product if get the same it which is cost now showing in amazon is around 22000 Rupees.
So, Kindly look into this with priority I need the product replacement.

Order id Order#[protected]

As i mentioned above, i transferred 5k to a person through Amazon pay method. The amount is deduced from my bank account, but the amount is not yet received to the recipient, in amazon pay it showing like Pending and the amount will be credited in 2 days, but the amount is not yet credited.

Bank Reference ID:[protected]
Transaction date:[protected]

i attached the screenshot of the transaction

Refund Reference # 30005112891289003057961

I ordered an LG monitor listed with discount for The Great Indian Festival, on 18th october. On 19th evening I got the monitor in a LG box, no Amazon box, no Amazon stickers, no invoice. I accepted it, but immediately contacted the customer care to inform them, they asked me to open it and check, inside there where two holes in the styrofoam box, the cd was loose among the other accessories, the stand was wrapped and sealed with paper tape, I had the feeling this was an item returned by someone else, so I decided to ask for replacement. Eventually, after 5 calls, the person agreed to change it. Yesterday again I was at home all day waiting for the delivery person to pick up mine and give me the replacement. By 9 p.m. non calls and no sign of him. The parcel was out for delivery since 7.30 a.m. no way to talk to the guy as his number was constantly busy from 7. Finally the tracking system show DELIVERY CANCELLED. In between I saw the parcel went back to the Amazon center in the afternoon and was again out for delivery at 5.30 p.m.
Now, they say they will refund me the amount without explaining me what happened, they said the system cannot accept another replacement since there is only one chance for replacement and that failed (not because of me...) Is crazy!!!
They suggested me to place another order, today is the last day for the offer and I'm supposed to spend again the amount without first getting it back and perhaps going through the same issues as, if they had a genuine monitor to supply, I think the would have done it in first place.
This sound to me like a FRAUD where they tried to sell me a NON FRESH PRODUCT and they failed, that's why they didn't replace it.