Amazon India Complaints & Reviews

I have ordered a gaming computer "Zotact Magnus one" worth Rs 1.30 Lakh in Amazon.

After the product was delivered, I found that the Graphic card was missing in the computer.

As this is a powerful gaming computer graphic card "Nvidia RTX 3070" alone cost Rs 1 - 1.5 Lakh in local markets and without graphic card computer will not Turn ON. Before even placing the order I notice similar issue in Comments by previous customers in product description page in Amazon. I took the risk of ordering because Seller is very popular and trusted(Appario Pvt Ltd)and also Amazon is there to help.

As soon as I received the product I recorder unboxing video and on record I found that the part is missing. After taking the issue to Amazon customer care, few days passed, some representatives are saying my case is under investigation and some are saying case has been closed since product was delivered in good condition so I am not eligible for refund or replacement.

I am actually "Amazon Prime" customer and I have ordered more than 5 Lakhs worth products in Amazon in last few years. I order 50 products in a month and receive delivery every single day.

My request to you is please investigate on this issue and get me replacement or refund. I am ready for any police investigation or Civil court case.

As per my knowledge, this is a scam by the seller. Because of cryptocurrency mining, graphic card prices are increasing every day like gold and silver. In local markets the price of graphic card used in my product alone is more than the overall product cost. So seller has scammed professionally. The gap that created because of no graphic card was replaced by similar metal sheet and painted just like the original product.

Please watch attached photos. Video size is high so uploaded in YouTube. Please click on the below link to access video.

https://www.youtube.com/watch?v=uzSiBG8T22I

Amazon Order ID & Complaint ID is same:[protected]

Didn't receive my refund amount

Hi this is tanya saxena, I've ordered ptron neckband from Amazon they issued my refund on 8th September now 5 business working days are also completed but I didn't get my refund in my account yet.
Amazon said that the payment is completed from their end contact bank but bank denied that we can't help it out. my rrn number is
SOWAOBF20000KSM3PP3J .
My order id is[protected]
Refund amount is -599
Please solve this issue as soon as possible.

Dear sir,
I ordered panda creation music walker.
This product is damaged and faulty product.
Quality is also not good.
I have returned this product 3 to 4 times.
But amazon not able to pickup my product.
Now can you some give me suggestion.

Im Ordered a one plus buds z white colour. And got a different products. Then call to castomer service. And elaborate my problem. They raised a return request . And my product got picked up. Now they say that you choosing wrong reason. And returned a fake product. Oder id is[protected]).

I ordered go pro 9 from amazon and i returned it because there was no warranty card ! I waited for my refund but it doesn’t appear I contacted then they said it will be processed in 3 day but it is not refunded yet ! I contacted again they said that RRN will be generated in 3 days but not generated i am contacting them every days from 1 month ! They are not refunding my amount

Hi,

My account number[******0143]
Customer id[protected]
I purchased a product on amazon on 31th August 2021 using my canara bank debit card. The amount was debited as well the order was declined.

I have contacted the customer care of both amazon and canara bank.
Amazon said that since the amount was not received, the order was hard declined.
Canara band said that the amount transaction was successfull to amazon side. And they have also raised ticket(ticket id:2122AZ4861) for this on 8th Sep2021 and asked me to wait untill 17th sep so that your amount might be credited back. Today is 19th sep 2021. I Still have'nt received my money back.

I still don't know from which side this issue was created.

I had contacted canara bank customer service number they is no proper response hence i mail you. Please check and confirm the status if your response was worst in mail too i'm going to file in banking ombudsman.

My name is Subrat bajpai, from allahabad uttar pradesh and I am a amazon prime customer and I ordered a book on Amazon on 16 Sept 2021 for 450 rs with order[protected],
and they promised me to deliver the product on 9pm 18 Sept 2021. They failed to deliver the product miserably and after consistent complain didn't get any assurance from Amazon.
They breach the contract by not delivering what they promises
Under consumer protection act they are liable for deficiency in services and they must be held liable for it .

Dear Team,
I placed an order of Pidilite Terminator Eco-Friendly Termite Killer Refill Pack, details are given below . Its being one month but nobody is responding from Amazon .

Final Details for Order #[protected]
Print this page for your records.

Order Placed: 27 August 2021
Amazon.in order number:[protected]
Order Total: 878.00

Dispatched on 27 August 2021

Items Ordered Price
1 of: Pidilite Terminator Eco-Friendly Termite Killer Refill Pack| Wood Preservative and Termite, Borer, Insect Repellant | For Home, Kitchen and Offices (3 L)
Sold by: Cloudtail India (seller profile)

New
Serial Number: 878.00

Delivery Address:
Shri Umed Singh dangwal ji
C 30, Vishwas Park, Uttam Nagar
NEW DELHI, DELHI 110059
India

Delivery Option:
FREE Delivery on eligible orders

Payment information
Item(s) Subtotal: 878.00
Shipping: 40.00
-----
Total: 918.00
Promotion Applied: - 40.00
-----
Grand Total: 878.00
Payment Method:
BHIM UPI

Billing Address:
Shri Umed Singh dangwal ji
C 30, Vishwas Park, Uttam Nagar
NEW DELHI, DELHI 110059
India
To view the status of your order, return to Order Summary.

Please note: this is not a GST invoice.

Conditions o[censored]se & Sale | Privacy Notice | Legal Notice ©[protected], Amazon.com, Inc. and its affiliates

Kindly help on this .

Thanks & Regards

Ravi Dangwal
[protected]

My father BANDI ANJAN REDDY return Amazon product on 5th September and it's successful collected by Amazon delivery partner. In the Amazon app it is showing amount is successfully credit into INDIAN bank. But till now amount not credited into account.

Company has picked up my order 3 months back. After registering the complaint that the refund has not been received they canceled the pick up request. And now are not ready to refund my money

Name: Ankit Ruparelia
Number: [protected]

I ordered a chair from amazon.in on 7th Sept, 2021. I returned it on 8th because did not expect it to be so uncomfortable and tiny.
The refund from amazon was initiated on 8th and was supposed to reach my account by 13th Sept, 2021.

It hasn't anymore. From past 2 days canara bank and amazon customer service guys are asking me to call each other. And there's no solution. I am fed up.
The reference number given by amazon does not give any information to the canara bank customer care guy. what to do? reference number: #SJDXMW5T0000KSGLT7HJ

Just send the refund. Pls resolve this

I have not received the refund for Levi's Men's (511) Slim Fit Jeans[protected]_Blue_36W x 32L) which was picked up from my place on 27/7/2021.

On calling the customer care, I am told after 1.5 months that the product is not matching and it is at the fulfilment center. I totally disagree with the fact that the product is different because the courier person had verified the jeans at pickup and also because the only place I bought the jeans was from Amazon.

The refund status says that the product is still in transit!!!

I do not have the refund nor do I have the product. Look into the matter on an urgent basis.

Sir, I have been amazon prime member, I had received a mail regarding the cancellation of my account according to them I have violated their policy even after repeatedly asking them they haven't told me what policy I violated. I am unable to use my other accounts as well such as prime video and amazon music. it. has been very humiliating for me since I received a mail from their executive saying they won't even respond to me further.

A transaction was made for 333.73 Rs from my account on 17 Sept 2021 by amazon prime and there was no confirmation from me and there was no otp verification too. The transaction was not initiated by me and it happened at 3:15 AM. Who would do transaction at 3 in the morning... Atleast not me...

The Amazon account had my debit card linked to as payment options and without even asking they charged the fees for prime membership from my account. How can the bank allow direct transaction from third party when the account is mine that too without confirmation?

Please look into this issue. Images have also been attached for further details and clarification.

Please reply as soon as possible.

Thank you.

I purchased a mobile phone on 8th september 2021, amount 10999 from amazon but due to some personal reason i canceled this order same day & amazon initiate the refund on 8th sept, 21 and also provide refund reference number gPg527.this payment method done through the dhani prepaid card.till now i didn't get back my refund amount on my prepaid wallet..

I purchased an Item on amazon worth 1008 (Ordered on 11 July 2021 Order#[protected] and made a payment via amazon pay later account.
Rs 14 via amazon pay balance and Rs 994 via pay later.
I then made payment for the pay later account.

later I returned the Item and got a refund from amazon that was supposed to be credited to my bank account and amazon pay balance respectively. the amazon pay balance refund of rs 14 got credited but the remaining 994 never got credited to any of my accounts.

as per amazon, the refund was credited (Jul 25-27

Refund credited to your original payment method)

I raised this several times to amazon but to no avail.

Initially, they denied even raise a ticket for the concern but then after several repeat calls, on (Aug 25, 2021, 8:27 PM) they raised a ticket https://t.corp.amazon.com/D27841345.

I have been following up on tickets constantly but there is no proper response.

frontline agents do not know what's going on, if I ask for escalation they simply deny stating, again and again, a fact that their managers are not allowed to take calls. I ask to speak to the accounts team that also does not happen.

I even reached out to the amazon pay lending partner IDFC First Bank Ltd with Case # [protected]. but they closed the case saying that as I do not have a direct relation with the bank, therefore I need to resolve the issue only via amazon.

I m Maaz I ordered a Mufti shirt men fur to some size issue I return this product but I don't receive any refund the customer was told me he was initiated refund on 8 Septe mber but I don't receive any refund resolve my issue as soon as

I m Maaz Ahmed I ordered a Mufti men Black shirt due to some size issue I return this product but I don't receive any refund and the Amazon customer care told me he was initiated refund on 8 September 2021 plzz resolve my issue as soon as possible

I had ordered jbl earphone costing 5599 from amazon which i received today morning and as i opened the box it was empty i had ordered it on cod and paid it via Amazon pay upi. After seeing the empty box i instantly called customer service for complaint but they clearly Denied that empty box are never delivered in any cirumstances i tried to call again they transferd the call to concern team bt same thing was told by them