Amazon India Complaints & Reviews

Dear Mr. Amit,
Greetings of the day.
I am writing to you after feeling cheated by the Amazon India. I approach you for a fair redressal of my complaint.
I ordered Samsung M 32 phone on 4th October, 21 and paid for the delivery charges so that product reaches me within 48 hrs. I was prompted by amazon app by suggesting few accessories to order along with the phone. I ordered a mobile cover and made payment. After making payment I went on to show my parents that I have ordered a phone for them and will be delivered by 6th Oct, 21. When I reopened the app to check the status of my purchase, to my shock I saw my order will be delivered by 22nd Oct, 21. Even a normal free delivery should be delivered within 3-4 days, my paid delivery will take 18 days!!
I called amazon customer care Mr. Prasana Kumar picked call. He showed indifference to my concern. He said if I cancel my order, I also loose the HDFC discount as I cannot avail on another product even it is again same phone from different vendor of amazon. I asked him to transfer my call to his senior/ supervisor. I was transferred to Mr. Bodhi (approx. time 1753 hrs). After lot of heated discussion (I was rude and I also apologised as I was frustrated and told him about the same) he agreed to expedite my mobile delivery and said my phone cover he will not be able to expedite, I agreed. Mr. Bodhi said I will get mail on 5th or a correction in my app about delivery date of phone. I still insisted I should get product by 6th oct, 21. He was not sure of delivery date but said he will expedite and has already put request for the same. I will get mail or update in app about delivery date by 5th Oct. Which has not happened. He even told me this issue has arisen as I have added another product that is cover to my original order, which is very strange. First time I am hearing this excuse. I even told him cancel the phone cover or delay it I donot mind but I need phone first, he was not bale to do anything for that.
I again called the Amazon call was again attended by your customer care agent and on my request was transferred to supervisor Ms. Palak. She again was saying she will assist me and try to expedite by phone delivery. She is also not able to give a date or confirm the delivery, as I was expecting after paying Rs. 80 as mentioned in the Amazon app though she said she will call before the end of day and will share the status negative or positive for me. I got a call from Ms. Palak in the afternoon just before completing her shift. As per her She has tried to expedite the delivery of phone. Delivery date she was not able to confirm but said it will be delivered as quick as possible. I came to know on 06th Oct that phone cover is coming early and order status is showing delivery on 7th Oct but phone is still showing 22ndOct. I tried calling amazon customer care to connect with Ms. Palak but your team couldn’t connect me to her.
I was on my request transferred to Mr. Yash (team leader), I am sorry to say his conversation was very clear that phone will come on 22nd oct and there is nothing he can do as it is a decision of logistics team and he cannot interfere in it. I asked him to try speaking and work this out for me as I have paid Rs. 80 for 48 hrs delivery and my parents have to visit the hospital and it takes almost whole day and they are without phone and cannot communicate with them that is the reason I paid Rs.80 for 48 hrs delivery option. He was very clear that nothing can be done and phone will come on 22nd oct. As per him my house location is such delivery will take time. I even told him this is not the first time I am getting product from Amazon. I fail to understand general deliver time is 3-4 working days for free delivery what on earth I have done wrong to get delivery on 22nd oct (18 days).
To top it all today till the time of writing this mail phone cover was showing delivered whereas I am home and no delivery has happened. I will be forced to return the product as I am not satisfied and donot want cover of a phone which has not arrived. I would like Amazon to reimburse the money back to my account. I would also like to claim compensation. Just to nullify the claim of Mr. Yash that delivery location is such it will take time to deliver.

This is a serious complain against Amazon because they UN necessary deactivate my amazon account which registered by mobile number- [protected] name AMIT KUMAR PANJA, In this account I have 3 prepaid order which amount are Rs. 15990, Rs. 1479 & Rs.399 . They are not refunded this money so I need this total money within 24 hours. Check the bank transaction details below and take a real action.

ORDER PLACED
7 October 2021
TOTAL
956.00
SHIP TO
dr.hv/ramakrishnan
ORDER #[protected]
View order details Invoice

I had applied for a refund on Amazon.in for my order, which was a book called "Death Note Volume 1 Black edition" on September 28th. I was told that I would receive the money tentatively by 5th October. When I didn't receive it on that date, I called the customer service again and they said the said amount had adready been sent to my account on the 3rd of October. They also gave me a refund reference number to check with the bank (IOB bank). So when I asked an official in the IOB bank he said no such transaction has been performed on the said date (ie: 3rd of September). So I am submitting this form to you so that you can help me get my money back (which is 605/- rupees).

Dear sir my account is in uco bank ifsc code ucba0001193 branch bahadurpur city bhagalpur bihar . I take amount of 546 in my account reference id -TRMOK5NB000KT0SVXKQ but amount is not add in my account. So please chack the reference id in your customers care and please solve my problem.

Order ID: Order No.[protected],[protected]

Very very very very bad service by amazon customer executives

I have booked 3 product
1st . Amazon Brand - Symbol Skinny Fit Men's Jeans which order no.[protected]
With 1 quantity amount is Rupees 509/-.

2nd. FunBlast Robot Walking Moving Dinosaur with Flashing Lights and Realistic Dinosaur Sounds Toys for Boys, Kids, Girls
which order no.[protected]
With 1 quantity amount is Rupees 569/-

3rd. HALO NATION® Battery Operated Walking Cow Toy (Shakes Head, Wags Tail, Moves Around with Realistic Sound) - White
which order no.[protected]
With 1 quantity amount is Rupees 649/

The total amount is Rs .1727 rupees/-

I have returned all these 3 product to Amazon India but the amazon customer executive officer told that they will not do any refund for me.

Kindly help me sir Amazon do totally fraud with me.

I have returns all the same item which I have received .
The return process done on 18th and 20th -September 2021. Before returning I have fully packing either original packaging with their prise tag.

But till now amazon is did not refund my amount even I have send all three products .

Now tell me what can I do in this case.
Kindly do the needfull process.

You can call me
+[protected]

Soo I ordered adidas joggers and got a different brand received since then I’ve been trying to get an update for my refund.. 2days back you customer support executive said to me that I’ll receive my refund by 6th of October coz it’s an UPI payment soo it’ll take time .today when i called up your customer services your executive told me that “mam it’s a issue of junk product received from your side and we wont be able to initiate the refund” like seriously??? I mean I returned the product on 27th of September and since then I’ve been waiting to get the refund, you guys are not even providing cash on delivery option to your customers you take our money and send us the wrong product and then blame it on us?? If this is what you’re saying then your pickup executive should’ve told me at the time of pickup only!!! Or when i filed a return request stating I’ve received a different product with a brand named ONLY then you shouldn’t have initiated the pickup!!! You’re just making a fool out of your customers . This is not the kind of service i was expecting from amazon and literally this is the last time I shopped from you guysi won’t be repeating the same. l Myntra and Flipkart are a gem and when it comes to refund they initiate it immediately after the pickup is done but you guys literally took 10days made a fool out of me and now are blaming me for it.. And now how am I supposed to share the pictures of the product that you already took?? And even in that case you should’ve asked me to share the pictures at the time of pickup only you took the product (wrong)and my money too!!!
In the entire process i was never once contacted or informed of the process being done. The delivery was fulfilled by Amazon. Investigation team was of Amazon. I was not contacted once and Amazon concluded that i was fraud and not entitled to refund. Where are the principles of natural justice here? Why was i not contacted even once before deciding that i am a fraud?

ORDER TWO ELECTRIC RACKET BUT DELIVERY ONLY ONE RACKET
I ordered two electronic rackets online from amazon but at the time of delivery I got only one electronic racket I mailed you on 27th to RETURN it and I called help line NO[protected] then customer care employee said That your order will be RETURN back on 01.10.2021 but no one came to me to take that order

I called again on your help line till I was told that RETURN will be done on 5.10.2021 and they also said that if no one comes to RETURN that order then your payment will be transferred to your amazon pay account Will be given but on 05.10.2021 no one came to me to take back the order nor money was transferred to my amazon account

Hi Friends,

Please do not buy from Amazon below many ways they are fooling customer with fake promotion.

1. Amazon members will have early access but better offers for non-prime members. I purchased as phone with exchange phone on 2nd October 2021 that day for realme 3 pro exchange value is 5000rs but after prime early acces next day exchange values is 11300rs on 4th October 2021 there is difference of 6300rs.
Below ways they blocking the offer and not allowing the customer to cancel order and not to replace new order.
1. They are blocking the entered IMEI number and showing error as already purchased in exchange with this IMEI number, you can't use this IMEI number.
2. Card discount is lost again they can't use the card for discount.
3. EMI will not be cancelled as refund will be split and given as phone amount, 100 rs pickup charges and if you taken any protection plan that one, but when you applying EMI while buying will take all together.
I spoked to the customer care without giving any resolution they disconnecting calls.

Flipkart is way far better in the sales, they offer given to flipkart members will be best deal than flipkart non plus members.

After purchasing in Amazon If I canel also loss or keep the order also loss.

Refer attachment for proof

Holle sir mene onlain paisa dusare jaga bhene jahata tha likin mera paisa kaha jala gaya muje pata nahi hai sir muje mera paisa refund kara dijiye sir please sir mera name vishwaji kumar goswami hai me amazon me kuch karidane chahata thai ish liya mene 80 money send kiya leki kaha jala gaya muje pata nahi to me dubara 80 rupaya send kiya lekin dusare bar bhi yahi huva sir muje pata nahi sir mera money kaha gaha sir

This is to bring to your notice that we are exasperated by your policies. I ordered (Renewed) Dell Latitude 14 inch business laptop from Amazon on 17th September 2021 the mode of payment was also online and paid before we received our order through registered number i.e. [protected]. We received this on 20th september 2021 at night 9 pm . As per your return policies the order should be returned by 27 September. That is a 7 day policy. my grand child started the laptop in 21st for his online class and in 28th september leptop's screen get white in colour. It seems like a preplanned fraud to us as the laptop stopped working exactly a day after the return window closes. techanically the laptop crash on the 7 th day o[censored]se. My laptop was working proper till Yesterday and today when the return window closed it started to hang and now it's not even starting and the screen turns completely white and was troublesome to handle. We do not want any replacement nor want to service it to make it work. I wish to return it and want complete refund. I tried to contact your customer ID but it wasn't helpful. It has been a fraud made to us by the unjust policy of yours. We want our money back and return the laptop. Being a regular amazon buyer I was hurt by the services you made. You are harassing a senior citizen by delaying the process. Please make the refund as soon as possible or else we will have to take some strict measures by all legal proceedings. I may also disregard the product and Amazon services on all available social platforms. We have all proof that we are cheated by Amazon and Newjaisa.com I will sue both the agencies. Please be needful
Thank you.

we are very hurt with this .we are regular customer of amazon as well as prime . we want to buy another laptop from amazon only but this renewed thing didnt work for us . please do the needful because my grand children's study is suffering due to delay .
please credit back our payment .the defective laptop is packed as we received .send your team to collect it back .

Very very very very bad service by amazon customer executives

I have booked 3 product
1st . Amazon Brand - Symbol Skinny Fit Men's Jeans which order no.[protected]
With 1 quantity amount is Rupees 509/-.

2nd. FunBlast Robot Walking Moving Dinosaur with Flashing Lights and Realistic Dinosaur Sounds Toys for Boys, Kids, Girls
which order no.[protected]
With 1 quantity amount is Rupees 569/-

3rd. HALO NATION® Battery Operated Walking Cow Toy (Shakes Head, Wags Tail, Moves Around with Realistic Sound) - White
which order no.[protected]
With 1 quantity amount is Rupees 649/

The total amount is Rs .1727 rupees/-

I have returned all these 3 product to Amazon India but the amazon customer executive officer told that they will not do any refund for me.

Kindly help me sir Amazon do totally fraud with me.

I have returns all the same item which I have received .
The return process done on 18th and 20th -September 2021. Before returning I have fully packing either original packaging with their prise tag.

But till now amazon is did not refund my amount even I have send all three products .

Now tell me what can I do in this case.
Kindly do the needfull process.

You can call me
+[protected]

Order ID:
Order No.[protected]

Very very bad conversation experience by Amazon India customer executive.

I have received this product which
Order No.[protected]
And Product Name is
HALO NATION® Battery Operated Walking Cow Toy (Shakes Head, Wags Tail, Moves Around with Realistic Sound) - White

With 1 quantity amount is Rupees 649 /-.

I have return the product because I have received totaly diffrent product

I have return the same product on 18 th -September 2021 with all the tags and proper packiging.
But till now i did not get my refund.

Kindly help me sir and issue my refund into my account .
Amazon customer executive are not helping me the took my product and also asking for payment.

Amazon not giving my money they told me I will charge you the amount and not give you that product which I have returned to amazon.

Very very bad conversation experience by Amazon India customer executive.

I have received this product which
Order No.[protected]
And Product Name is
FunBlast Robot Walking Moving Dinosaur with Flashing Lights and Realistic Dinosaur Sounds Toys for Boys, Kids, Girls
With 1 quantity amount is Rupees 569 /-.

I have return the product because it is not working properly
I have return the same product on 18 th -September 2021 with all the tags and proper packiging.
But till now i did not get my refund.

Kindly help me sir and issue my refund into my account .
Amazon customer executive are not helping me the took my product and also asking for payment.
Amazon not giving my money they told me I will charge you the amount and not give you that product which I have returned to amazon.

Pls pls help me...

I had applied for monthly subscription in respect of trading view @ $14.95 permonth wef 19/07/2021 (POS 512967XXXXXX2651 AMAZON PRIME) .Not being satisfied with the product, I cancelled the auto debit mandate on 20/08/2021 and received message from trading view that unless I gave alternate instruction of payment, monthly subscription would not be renewed. However an amount of Rs 1047.01 has been debited once again on 19/09/2021 for the same purpose( POS 512967XXXXXX2651 AMAZON PRIME.) I do not see how the old payment mandate could be used if it is cancelled and revised payment mandate is not given.
Please arrange to refund the amount of Rs 1047.01 and do not make any further deduction in subsequent months. I have already intimated the bank

On 25th September 2021, 587 rupees deducted from my SBI bank account but payment failed showing on Amazon website and there was 3-5 days refund policy.. now today 4th October I have not received my refund, please help, I contact amazon customer Care more time they said after 5days contact SBI customer care. SBI CUSTOMER said they had not yet give any refund information, so what to do!!!

Amazon India sent me different capacity indoor unit of the Split Ac i Bought and different capacity outdoor unit. I had bought Blue Star Split Ac from Amazon. My whole 7 days were wasted in getting the returns and refunds. The customer care of Amazon India is really bad. The Order ID[protected]. never buy anything from Amazon.

I had ordered a product of rupees 807and product name is UNO MINDA CD 2018 cdi tvs star city es on 26 Aug. 2020 and I returned this order due to personal reasons and Amazon initiated the amount to my bank account 3 sep.2020 but i still don't get the money Amazon sent this RI no.[protected]
Order no.[protected]

We ordered oneplus 9R from Amazon shopping app on September 25th 2021. Delivery was delayed one day. I has to be delivered on 26th September but delivered on 27th September. We received the box, when we opened we found that inside package was damaged and there was nycil powder product inside the box. We immediately raised the concern and amazon promised us that they will investigate and provide the solution in five days. But after investigating they are telling they delivered correct product and there can be no refund or replacement . We waited five days 7 days and lost our money. Cant they track the phone and find the reason for late delivery. I ordered from darshita electronics and received product from darshita aashiyana private limited thiruvalluvar. Kindly help us.

Sir,
I ordered a Phone on Amazon on 3rd sept 2021 and phone was delivered to me on 4th sept 2021, In my absence firstly the delivery attempt was shown failed but after 1 hours it was handed over to building guard without verifying PIN that amazon sent me(Amazon activity logs mentioned below for reference) and without my consent. On opening the box, i was puzzled to see a dummy oppo phone got delivered to me inside a newly redmi note 10 phone box, i immediately informed Amazon and they said that will set an enquiry from transportation team. But Sir it has been 25 days since i have been following up with them and now after so many days their reply came today that they cant refund the money that i paid(16999) as it was delivered to me in intact phonebox although inside the box there was no original phone. Sir, as a Customer i din't receive the phone but received dummy model of oppo phone and if some scam or fraud has happened by delivery partner of Amazon(maybe they replaced the phone in Transit)it is their responsibility to bear the loss but not the Customer, Amazon denied compensation for my loss of 16, 999 that i paid in advance to Amazon.
Amazon reply was not at all Convincing, they simply disagreed to accept the issue or fraud has happened at their delivery end and rejected my request of refund.