Amazon India Complaints & Reviews

THIS IS TO BRING TO THE VERY IRROSPENSIBLE BEHAVIOUR OF TEAM AMAZON INDIA, from last two days they are saying my product will be delivered, day before yesterday (09th August) amazon agent called up 8:10pm, I told him that its an office and no is available at this time, he said he will deliver tomorrow morning. I tried calling the agent but he has blocked all his incoming calls. Yesterday, 10th August I received a message that I have refused to take the delivery, which is not true. I was waiting for the product. I have ordered this product to be used today for an exhibition, I have lost so much of business because of you.

I need my product today and compensation for the harassment.

Hello sir,

I have purchase on Boat rockerz 335 on 20.07.2021 by amazon Inida, It not power on and not to connect other devices.

I received different item and I return this item but I don't get my refund money please help me and send my refund, my registered mobile number [protected]

I ordered usha gas stove worth rs 8000 from Amazon and it was delivered in a poor packaging with the box and out cover torn it had all the parts missing ( burners, utensil holder, one knob) basically i received a useless product in a very poor condition along with damaged parts . I placed a replacement request for which they said it needs to go under return request as the parts are missing . I placed the return request 3 time but no one came to pick it up and the money is not refunded as well . I have raised this with amazon customer care services thrice and everytime they mention that it will be picked up in next 72hrs and that doesn't happen . I have no idea what to do next .

I am highly disappointed with your so called non availbility of said order if it was not available why did you put it out i do not want to wait for phone.

Name - sagar gupta
Bank account number-[protected]
Ifsc code- IDIB000D684
Transaction id- 4UVFA0PXI4C8W384
Bank name - indian bank
Date of return- 2 july

I had ordered the puma t shirt of rupee
642 & Returned to amazon but the refund doesn't reach my account its been 37 days since i had retuned the product.
And the amozon is saying that they refund the amount on 4th of july.
The branch of durg indian bank is saying they cannot do anything call the amazon customer service.
W
Please solve my problem

I am not getting any help regarding order no.[protected]Initial);[protected]Replacement)
Order date 11/07/2021
Replacement date 12/07/2021
Replacement delivery date 13/07/2021

I am not getting any help regarding order no[protected] and[protected].
I have ordered the Clarks Men’s Black Leather Formal shoe (UK-7/Indian 41) at the Price of Rs. 3200
The order was delivered on 12/07/2021 within 5 mins I have lodge a complaint with Amazon that I have received Red Tape women shoe inside the package which I’ve instead of Clarks Men’s Black Leather Formal shoe.
They provide replacement against that product. After that I have received the product on 13/07/2021 in this package I literally received two bricks instead of Clarks formal shoe.
I again made lodge complaint with amazon customer care in this regard they (Amazon customer care executive) However I urge them to please provide the replacement of my shoe but they directly denied my request with this statement (we have to made So Called investigation on your complaint for that will take up to 5-7 days I said please proceed with your so called investigation).
I said its okay If you will check with your backend team regarding this scam or what I call (miss management of amazon). I have not thought that amazon provide me this kind of resolutions and all.
After the given time they called me and said our investigation is completed now I will share the with you the results with your complaint and our investigation report. They said you have made fake / false complaint against this product as per Amazon’s executive statement.
Then I said that Please transfer my call to your senior executive present next to you. Again they said the same statement.
At the end they denied we will neither provide you the replacement nor refund.
But sir Now I want refund from Amazon along with their sorry.

Within that point of time or can say within conversation they send an email on my email id registered with amazon to Kindly share my Id proofs i.e., PAN and AADHAR CARD or any other govt. ID cards issues by state govt. or central govt.
I have attached all the documents related with this concern along with that particular email as well in which they want/need my ID proof.
Kindly help me out with this problem.
Thanking you
Yours sincerely
Parveen kumar
Hello,

I'm Mani from specialist team.

I understand that your item is missing from the shipment. In order to proceed with our investigation regarding this, we need you to upload a copy of your photo ID proof (Voter Identity card, Passport or PAN card or Aadhaar card).

Your ID proof will be stored on a secure, dedicated database and will be used solely in accordance with applicable law and Amazon’s privacy policy. In addition, our secure server software encrypts all of your personal information so that it cannot be read as the information is sent to us over the internet.

In order to upload a scanned copy of your ID proof to your account, please go to the following link on your desktop or mobile browser and follow the instructions:
https://www.amazon.in/gp/kyc?ref_=ya_d_kyc

Note: Please do not share your ID proof details over email since it is not a secure way to share personal information. It will take us up to 5 Days to complete the investigation and our investigation team may contact you for inquiries. We request you to contact us on 22 July 2021 for an update on this matter.
Thank you for your patience and co-operation.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Amazon.in

My refund issues on 1st August and it's 9th when I call amazon they told that contact to your bank we are not responsible about this and when I call to my bank customer care (pnb) they told we are not provide to share any details.. My refund reference is RRN[protected] Punjab national bank is not compromised with me

I orderd 2 set of decorative fans from amazon for 6986 indian rupees and got an empty box instead filled with some broken junk parts for weight

Order #[protected] dated August 4, 2021
Suppose to deliver on 5th of August. Since then they are rescheduling.
Contacted daily Amazon Service Center on this subject. Nor delivery team at Hyderabad contacted me to update on this item. Today 9th August was my latest attempt by calling them before filing complaint here.
Since they failed to deliver it on several dates I requested them to cancel my order and initiate the refund.
Thanks.

I bought a product which cost Rs. 459 but I returned it but the balance is still credited to my account.

Hello,
I had ordered a phone worth 17k on 27th July during Amazon's sale, which was supposed to get delivered between 2-7 August
When checked on 3rd August in the app it was showing already delivered on 2nd August, i was at home that time during the mentioned delivery time plus I checked with my neighbours and security guard regarding this package but they also did not get anything on that date.
Since then I have been contacting Amazon customer service daily and they had started an investigation regarding this which would conclude today (9th August 2021) but for that as well I did not receive any call
So when I called them today regarding this they told that they had contacted me on 6th August which I did not receive which is not true as per my call logs which I checked. Next two days which they had to try and contact me again which they did not did.
Again when I called them on 9th for resolution they extended the timeline till 15th August, so I have not yet received my phone, my money is already debited and still they do not have a resolution and for a better experience I had purchased Amazon prime.
Is this a some sort of Scam by Amazon ?
They are not at all giving me any resolution regarding this.
I need help in this as soon as possible.

Regards,

I have ordered for a mobile samasung m31 on echange scheme
of my earlier mobile realme in very good condition.
Since your delivery is comitted befor 9 pm on sunday 8th august 2021, i have removed my sim from my exchange phone and deleted all datas, from the mobile, ready for echange.
But your delivery person unable to verify the details and i hve told him, if he wants i will my sim in the mobile and requested him to verify. I have provided ime1 no. Also to him .
But still he is unable to verify and informed me that there is some error and to day some one will come and solve the problem. Finally in this process, iam suffering a lot, with out a phome. I am unable to cxonvince him with fact of information. Kindly note that, i am a very geniune customer of amazon. Kindly sort out the issue immediately. Regards
s.Krishnamurthy [protected] chennai

No clear policy description
Not providing refund option
I purchased a hair straightner worth 5990
At the time of purchase it mentioned 7day return
But now no option for refund only replace is available
And the product I received is defective and used
It also contains bill of the previous customer

Recent ly i ordered a product from amazon then a cancel it the refund was initiated on 2 August 2021, but not reflect to ny bank account to now ao what i have to do ? Help!

Hello,

Recently I ordered samsang m31 with exchange offer with my current phone redme 9 prime. The first verification of IMEI number is okey... But at delivery attempt time, deliverey boy could not verify IMEI number... I am using same phone... If Amazon exchange offers is like this... You will lose more customer..

Fake Amazon job Requirements

Canara Bank – canara bank charge dispute file form to canara bank
I purchased a product on 08d jul 2021 month using my Canara bank debit card same was not received i asked them for refund. As per their confirmation refund was initiated maximum time frame was 5 days. Still it was…
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I ordered a product named Parasnath Black Heavy Folding Ladder With Wide Steps Milano 4 Steps 4.1 Ft Ladder on 19th of may 2021 worth Rs 2279 from Amazon.in. Order no[protected]. I received the Product on 24th of May and placed a return on the same day. The agents from Amazon team came saw the ladder and refused to pickup telling they have a bike and can't take it. This happened thrice. Not just this apart from this one executive came n took the ladder from my flat and kept at my society's ground floor without informing us. It was only when I went down after a day n saw the ladder lying there. After that again I complaint to the customer care service. More than this my last pickup was done on 16th June the agent took the ladder but still there is no updated status on my return, it still says return requested. I have called so many times had a chat with so many executives wherein everybody said the same thing that my query will be solved within 3 days. But till date this isn't resolved.

This complaint is regarding a refund process that i still haven’t received.I have placed an order for acer nitro gaming laptop on 23/06/21 but I cancelled it on 24 due to some problems.I payed it through debit card and the money got deducted.Even though i have cancelled it, still to this day i haven’t received my payment of 69, 990.Please look into this matter and solve it ASAP.