Amazon India Complaints & Reviews

Dear sir/madam,
I have ordered a product by amazon india on 25th of july 2021.I have returned it on 2nd august 2021.The amount of the product is 499/-.The order number is #[protected].I have made many calls in amazon customer service center but they did not give a satisfied reply to me.Please help me in getting my money back.
Thank you.

An unauthorised transaction took place at AMAZON1258399 from my HDFC credit card for Rs.199 without PIN/OTP.
Please look into this and resolve the issue.

Date of the Incident :- 11 August 2021

Description:- I ordered a chair on [ 14 July 2021 ] name zodiac chair PR13 which is sold by [ epsilon enterprises ] of [ RS 7340 ]and i have returned the chair because of its quality issue but no one came to take the chair after i have applied for the return, after i have called the amazon customer care throughly many times then the delivery boy came to take the chair.

After Amazon initiated my refund they ask me to wait for 5 days and when i didn't recieved the payment after 6 days i have called amazon customer care and asked for my refund that it is not credit to my account yet, but they said that go and check through your bank so i ask for the (reference no.) from them, so they ask me to wait for { 3 days}. After 3 days when i have recieved the (reference no.[protected] I went to the bank to check the reference no. so the bank accountant told me that we cannot check the reference no. because it is generated by Amazon company so i called the Amazon customer services again so they told me that we have credit your amount to {Account no. - [protected] || IFSC code :- PUNB0602700 || }

so the IFSC code is same as mine
and Account name is same as mine
but the last 3 digit of account no. is only different

My details
Account no. [protected]
IFSC code :- PUNB0602700

so i went to the bank again to check the details of bank account no.([protected]) in which the amount is credited but the bank accountant told us after checking that this account no.([protected]) does not exist and accountant told us that if the account no. does not exist then the amount is reverted to the Amazon company.

and when i am calling to the Amazon customer care again they told us that they can't help us any more it is your responsibilty and your bank's responsibility and it is not our fault.

Dear sir/mam,
My name is Navneet Singh and it is my kind request to please look after the matter and please help me because i am the student of 3rd year, currently studying in BBDU and for me Amount :- RS 7340 is a huge amount so please refund it in mine Original Bank Account NO. and if they cannot credit it to my Bank Account NO. so please Refund it to My Amozon Pay Balance.

MY ORIGINAL BANK ACCOUNT

Account No.- [protected]
IFSC code:- PUNB0602700
Bank Name :- Punjab National Bank
Branch name :- BBD education society Lucknow

Dear Sir,
We have order River of Design Women Black Washed Regular Fit Denim Shorts Size 28
Colour: Black
₹599.00

Therefore, we are sorry to say that, we didn't receive the item which was we order to Amazon Company and we were given items of old & poor quality through your seller. Because of which we requested to return the item. But your collection boy is refused to collect the item today at our home. And started saying that this is an old item which does not have a tag. While we also requested him that we have received this item in such condition. But he did not listen to us and refused to returning the item and said that you talk to Amazon customer care.

Further, we are unhappy with your action because your seller has cheated on us ignoring our genuine problem. Is it wrong to believe in Amazon…? we will not order any product in future because the return policy of Amazon company is not right.

Furthermore, we have been duped by Seller of Amazon Company. Which is not right, so we request you to investigate it and give us proper justice immediately.

Thanks & Regards,
Jyoti Gaur
E-mail: [protected]@gmail.com

I have ordered Aurion Boxing Gloves from amazon which was delivered on 22nd Aug which was not as it was displayed on website. I immediately raised a return request and was supposed to be picked up next day. after 2 days i reached out to support as it no one showed to pick it up. then another request was raised to be picked on 26th which didnt happen again and i reached out to team again and same request was raised again to be picked up and no happened again. Now support team is repeating the same issue.
i know the refund amount is small but i dont want to compromise on just promising something and sending off something. also wasted 3 days waiting for pick up postponing other things

I am a prime member.i tried to submit an order for sandisk sd card today.but when i proceed the message comes :"not deliverable in the address.My pin No. is that is of district headquarters kalpetta pincode.why are you avoiding this pin code area ?

Amazon has sent confirmation refund tracking I'd HSBCN[protected] but it's not showing in my account so pls solve it as soon as possible
And notify me
[protected]
[protected]@gmail.com
KARB0000815
[protected]

I purchased ACER LAPTOP from amazon.in . ORDER #[protected], Total Amount paid via credit card - Rs 69, 990/-

Laptop was defective so returned laptop on 24th Aug.

As per message on amazon.in portal, it is mentioned that refund is initiated but it will take 3-5 days.

When I asked for reason for 3-5 days of delay to get back amount, I did not get proper answer from amazon or ICICI bank.

In era of digital transactions, NEFT/RTGS, Why it should take so much of time to get refund. They told, it is as per RBI guidelines that it takes 3-5 days and in some cases it may take 15 days also

Please explain why you have made policy to get refund in 3-5 days

Can you make a policy and make it mandatory for all merchants and bank to credit refund amount immediately ?

Dear sir, I have purchased a mobile phone in Amazon on 27.07.2021 with order number
[protected].. I have returned it on 05.08.2021 as the it is defective...Amazon still not refunded the amount..

I am with contact to Amazon everyday...but they say 2-3 days...it is already 22 days over not got my refund and I have purchased with debit card emi...coming this week...

Shame with Amazon...keeping customers money and not refunding in time...poor service.

Satya srinivas.M

My amazon.com and .in account has been put on hold August 25th 2021. I made a gift card purchase with order ID: #[protected] with Amazon.com and after an hour or so, the account was put on hold. I received an email saying:

"We have reviewed the information you provided but we were unable to verify ownership of your master card payment ending in **** because in suff doc. Your account is still temporarily on hold."

I sent the email ID [protected]@amazon.com all the details about the debit card and my account statement and even called up the customer care of Amazon.com four times, providing all the possible details. Still my account is on hold and I received no reply.

I've been using the Amazon.in account since 2015-16 and mturk Amazon.com account as well with which I earned the balance and wanted to use it for a gift card.

Please reinstate my account as I've already sent all my details to you.

Initiated date: 01/08/2021
Reference number: IJALPKOLO8
Refund amount: 849

for cake decoration and kvc home gym kit

Initiated date of refund: 31/07/2021
Amount: 399
Reference Number:[protected]

We had been ordered a three set Panasonic rechargeable batteries of four pcs in each set on dated[protected]. but we have recieved only two against three. after that we had been initiate replacement/refund for the same. afterthat amazon executive take the item back from us on dated[protected] but still refund not received. i had been talk to amazon customer care but they asked that they received different items.

Good evening sir my Name Aswini Online shopping by amoezon payment in1. Rs. 439 2. Rs. 439 total amount not show in my account please refound sir

My order number is 171-[protected] for timesoon multipurpose plastic big revolving spice rack 16 in one. Product delivered on[protected]. But there is missing of two container.

Sir,

I had purchased the washing Machine through Amazon and paid online payment for the Whirlpool Model No.31506, 7Kg, delivered on 26.08.2021, to exchange my old machine. the delivery man came and delivered the goods and immediately taken the old one and went off, delivered the item is not brand new and used one and cheated us.

we are very much respectful of Amazon products that is the reason I ordered the same, but unfortunately, bad experience learned from Amazon and cheated us with an ulterior motive with used one as New so, kindly take action against the agent and ask them to take it back and provide brand new machine as soon as possible and kindly do needful.

otherwise, I will file a suit before the appropriate authority

thanks Reg
V.Indirabalan, Cell No.[protected]

I order a shoes on 17th August 2021 and it was expected on 22nd August 2021 but today is 27 still I'm not get my package.
This is not big issue. Issue is I made promise someone that he will get present on his special occasions but guess what that occasions past on 23rd and today is 27 and I don't know where is my package which I booked on 17th. You know how embarrassed I feel and get insulted. And also forward mail to country head and many more but no single reply get.

Detail of Booking
Name: Sujit Mourya
Tracking ID:[protected]
Order#[protected]
Order Placed: 17th August 2021
Package Detail:ASIAN Men's Multicolored Running & Walking Shoe - 9 UK

Whatever product i order I will not get it delivered at home

Respected Sir,

Now I am facing a problem with amazon India. That is about the telephone number and my mail address.. I am a prime member of Amazon India. So I am worrying about that.. I have got two mobile numbers. One is [protected] and the other is the Jio number [protected]. I like to continue the transactions that mean to give orders to you for my needs and also as prime member.

Please correct the mail address and also the phone number

Phone number - [protected]

mail address is [protected]@gmail.com

My present address is

R. Sasidhara Varma,
PRA - 452, Sreevalsam,
Paliakkara East Palace,
P.O. Thiruvalla - 689 101,
Pathanamthitta Dist.,
Kerala State.

Whenever the address will change I will inform that one when I place orders to you.

I request you to delete or remove all other numbers and mail addresses which seem to mine.

For this act of kindness I shall be ever grateful to you.

Waiting for a reply from your side after correcting all the details

Yours faithfully,
R. Sasidhara Varma
26th August, 2021

I haven't got the refund in my original bank account worth rs 111(RRN74332740217021694561283), 118(RRN74332740217021690838206), 110 (don't have RRN)and 343(RRN74332741127112668579653) since 8 August 2020 onwards from swiggy and Amazon refund
Kindly resolve the dispute