Amazon India Complaints & Reviews

I ordered Lenovo laptop from Amazon but on 26th Nov we have received the small cartoon box when we opened the box it contains a Glass set, we had made entire video o[censored]nboxing and filed a complain in Amazon customer care then they started investigation and given 30th nov 23 last last to connect them again through customer support but they some how blocked my customer care number then i called them through another amazon ID and told them to check the weight and box u get get to know did seller roobed or its a mistake by your team of HUB because my parcel of Laptop weigh 2.4 kg where as i received parcel of .5 kg with 2 label pasted in box 1 of actual person ordered glass set and my laptop invoice.

Now i want my money back amazon robbed me and their dumb team unable to investigate such silly issue yet

Estimated Refund was 25th Nov, still haven't recevied today on 30th Nov. Chagred a dispute and Talked to bank, they told that they a number which they can refer to, not amazon RRN number.

Enclosing refund details and bank reply.

On October 7, 2023, during Big Billion Days, I purchased an iPhone 13 since I had an replacement option if I have any issues with the product.I never would have purchased that product if they hadn't given me the 7 days replacement option.I opted to exchange my old smartphone (Asus Zenfone Max Pro M1) at the time of purchasing.They offered me an exchange sum of 5600 for my smartphone, therefore when I bought the iPhone 13, I paid Rs. 41, 500.The...

Didn't get refund from the Amazon account to my bank account . On Amazon it shows as it's already refunded to my bank account but I didn't get the money and any information about that from my bank account. As I contacted the Amazon customer care they said to contact the respective bank and quote this refund reference number[protected]

Purchased a Janasya Women's Yellow Chanderi Silk Pashmina Saree with Unstitched Blowse piece - Rs. 1, 779

Sold by: Cocoblu Retail

Order no.[protected]

Complaint: Product received is not a SAREE. It measured less than 2.5 meters in length.

Not received a positive response from AMAZON India Customer care (25.11.2023)

I had ordered Birthday kit in Amazon(Order id:[protected]) on 18-Nov-2023 for my daughters birthday on 25-Nov-2023, In Amazon app it shows it will delivered on 24-Nov-2023 then after today(i.e.- 24-Nov-2023) i r4ecieved my order i had opened it only two items are delivered out of 65 after that immediately i called customer care they are simply saying sorry for the inconvenience we will refund your money within two - three days Now what should have to do now for my daughter birthday their is only having 14 hours and if i want to go outside and try to buy the items it was fully raining what should i have to do now it was very disappointing for me and i am helpless in this situation this was the third time happening like this amazon app. I need by filing this complaint they will know the pain and should not be repeat this one again. And also for customer care executive they are not well trained.

Dear National Consumer Complaints Forum,

I trust this letter finds you well. I am writing to bring to your attention an extremely disappointing experience I recently encountered with an order placed through Amazon.in. I believe my concerns warrant serious consideration and investigation.

On 8 November 2023, I made a purchase through Amazon.in (Order ID:[protected] for a [Sony LinkBuds S WF-LS900N Truly Wireless Noise Cancellation Earbuds], intending it to be a special gift. The item was carefully gift-wrapped and remained unopened until the occasion. To my shock and dismay, upon unwrapping the gift, it became evident that the product was not in the new condition as advertised and paid for.

The deviations from the standard for a new product were glaring - the original Sony seal was tampered, the device was powered on, and it lacked the typical protective films or battery insulators that accompany brand-new electronic devices. Additionally, the absence of the original protective seals and the device already being in an active state were clear indicators that the item had been used before my purchase. Moreover, the package was missing essential accessories, including a charging cable and extra earbuds.

Recognizing the urgency of the matter, I promptly contacted Amazon's customer service on the same day, only to be informed that the return window had closed. Despite explaining the unique circumstances surrounding the gift-wrapping and the nature of the issue, I encountered a rigid adherence to policy without due consideration for the exceptional circumstances.

This experience has not only been embarrassing but has also severely impacted my trust in Amazon.in. As a loyal customer, I did not expect such a lapse in quality control and a lack of empathetic customer service from a brand of Amazon's stature.

I have exhausted all avenues for resolution, including contacting customer service through traditional channels and social media. Regrettably, my concerns remain unaddressed. I am left with no choice but to escalate this matter further by filing a formal complaint with the National Consumer Complaints Forum.

I am hopeful that this complaint will prompt a thorough investigation into the issues raised and lead to a reconsideration of Amazon's policies, especially in exceptional cases like mine. I believe in the National Consumer Complaints Forum's commitment to consumer protection and hope that your intervention will lead to a fair and just resolution.

I kindly request a prompt response to this complaint, including details on the steps that will be taken to address the issues outlined herein.

Thank you for your attention to this matter.

Sincerely,

Yamuna Aarthi

I received Philips iron instead of handheld steamer which was 2499/- rupees.

Customer care is saying they can not place return or replacement request and asking me to donate.

such a frustrating experience

i need resolution and either replacement or refund my hard earned money.

order date:28-Oct-2023
Order # :[protected]
Order total Rs 2499

I was ordered a Gent's Kurta on 02/11/2023 for wear to Diwali festival with prepaid as amount Rs.849/- Order ID:[protected]. After a week on 09/11/2023 I have received my order, but when opened the packet, I found any other article which is ordered by any other person as mentioned in invoice which is kept in packet.
I was contact with AMAZON for the replacement but AMAZON responded as Products is OUT OF STOCK. Then I filed for refund. On 13/11/2023 my package collected by AMAZON representative, and he assured to refund after couple of days.
Ten days is going on..no refund initiated to me. Total fault by AMAZON and vender, but suffering the customer. This is not fair business at all.

I buy s23 samsung phone from amazon, that I thought a trusted app to shop for... But this I m very disappointed when I compare the price of s23 in Samsung store and what I bought from amazon... Please it's hard earning of someone... Amazon help me in this out

My name is Aditya Mohabe and I had ordered nikavi product from Amazon on 15/oct/2023 and after 30/oct/2023. I returned it due to personal reason. And on 31/oct/2023 Amazon initiated the amount to my card but I still didn't get the money. Amazon send the reference number and told me to fill charge dispute form but Indian Bank doesn't have such policy. So please kindly respond to this complaint it's very urgent

Thank you sir/madam

I had ordered "Silicon Power DDR3 16GB (2x8GB) 1600MHz " on 20 Nov and it was delivered on 21 Nov. The item in the box was a 4GM RAM instead 2x8GBs RAM as ordered. I reached out to Amazon Customer care and they put a replacement request saying that I will get the 2x8GB RAM. They created another order for it on 21st Nov. On 22nd Nov I got the order delivered but this time also, it was same 4GB stick. I again connected Amazon customer care but they said that they can only give refund to me.

My point is that I don't want refund but the product that I ordered. This would be an ill practice that Amazon sells something to someone at a price and then instead fulfilling it, it says that it will give a refund

I bought an Asus laptop from amazon which was defective on arrival. I requested for replacement and they denied it while it was on replacement window. Then i contacted asus service center and they issued a DOA certificate for the product which i am supposed to forward to amazon and get replacement, but i am still denied for replacement, while the same product of same seller is still sold on amazon. I contacted amazon multiple times via call and email, they still cant solution for my issue.

I hope this email finds you well. My name is Manoj B, and I am writing to bring to your attention an issue I have been experiencing with a recent online purchase. I believe that my situation warrants the intervention of the consumer forum, and I am seeking your assistance in resolving this matter.
On Nov 10, 2023, I placed an order with Amazon.in for the OPPO Enco M32 Bluetooth Headset. The order confirmation number is[protected], and the expected delivery date is November 14, 2023. I have not received the product; however, the status has been updated to delivered. I had raised a complaint on November 14 for an undeliverable product and was asked to wait till November 19, 2023. Today, when I called the customer team, they updated me that product has been delivered and there was no mistake between delivery and Amazon, so no refund or new product will be delivered.
To confirm, I received a big box along with other products on Nov 14. The box was tampered with and re-tapped with a cellotape. The delivery guy denied opening the box until I shared the OTP.
He threatened me to share the OTP; otherwise, this package will be returned and no refund will be issued as the customer denied collecting the packet.
I have made several attempts to contact the company through their customer support channels, including phone calls and chat. However, I have not received any satisfactory response or resolution to my concern. The lack of communication and the failure to deliver the product within the specified timeframe have caused significant inconvenience and frustration.
I have exhausted all available channels to resolve this matter directly with the company, and I believe that the consumer forum's intervention is necessary to ensure a fair and timely resolution.
I kindly request that you investigate this issue and take any appropriate actions to assist in the resolution of my complaint. Your prompt attention to this matter is greatly appreciated.
Thank you for your time and consideration. I look forward to a favourable resolution to this issue.
Cost of the product INR 1499
Contact me on [protected]
Email Id : Manu.for.us.[protected]@gmail.com

I was among the person who was scammed in the amazon mall task, it was all clear to me when i was told that i have to recharge more money in order to withdraw even After filing complaints with no response i contacted this company on Telegram: Rykabalan(https://t.me/Rykabalan), they helped recover my money .So many people money is still there in that platform .

Sir/ma'am,
I ordered a product on 29th october but due to product issues I tried to cancel it during shipping but I couldn't and I recieved a message that it could only be returned but due to my horror when I received the product I couldn't return it via a delivery person, No delivery person came as per amazon policy. My question to amazon is why do amazon keep decieving the customers like this. I always order only from amazon and its with issues like this many customers are not happy with amazon.
Please help me with my issue at earliest so that we the customers can gain trust again.
My order id is[protected]
My contact details: imchen.[protected]@gmail.com
Contact no : [protected]

Order ID of product:[protected]
Order Amount: 1298₹
I ordered this product on 27Oct and returned it because it didn't meet the requirements and they started the refund but till date I haven't received the refund and provided me the reference number HSBCN[protected], with this reference number Paytm Payments Bank refusing that their is no such transaction with this UTR. Both the ends are not providing the resolution and saying that ask the merchant to raise the chargeback request and Amazon saying that ask the bank to raise the chargeback request.

Seller Name: Appario Retail Private Ltd
Seller Address: Village -Bhaukapur, Lucknow, Uttar Pradesh, 226401

I had placed Order#[protected] for Prestige Popular Svachh Spillage Control SS Lid Cooker -5L capacity on e-Commerce site Amazon India on Nov 07, 2023. Order Supposed to be delivered through Retail EZ Pvt. Ltd. I recieved wrong delivery of Prestige 5L cooker with out spillage Control Lid on Nov 09, 2023. I requested for Replacement of the Cooker with the right one as per order on Nov 10, 2023. Amazon Delivery informed that delivery expected by Nov 13, 2023 But informed that delivery was attempted and failed, though we were at home during Diwali vacation. I complained through Amazon Chat box (Rahul) for replacement on Nov 15, 2023, it was promised delivery will be made with in 24 hours. But today Nov 17, 2023 Amazon is updating my order status as refund money after collecting the wrong delivery by their own discretion. Even if they collect today money will be credited to me by Nov 24, 2023. So E-commerce giant coldly kept our money for almost 17 days! Alas I had already booked for extended warranty of 1 year which can not be cancelled. Hence I need the replacement no refund please. I trust TTK Prestige is most trusted brand shall too notice and take suitable action.

Amazon sent a packet of chopped and underweight dates and despite repeated requests neither replaced nor refunded.
Order NO[protected]
Date[protected]

Amazon sent me a packet of chopped and crushed Medjoul dates. Even after many requests it was neither replaced nor refunded to me.The weight of the packet is also less and it also smells bad.