Amazon India Complaints & Reviews

• Order no.[protected] dated 01.11.23 regarding return of HP X200 Wireless Mouse. The item was returned on 14.11.23 and was duly accepted by the Amazon. Initially, the website depicted “Refund credited to your account by original payment method” but thereafter, the version changed every time whenever I opened the website like (a) item is on the way. Refund will be initiated as soon as it reaches us. (b) Your return is likely lost in-transit and (c) lastly on 05.01.24, it showed on top right side “Return received on: Nov 17, 2023” whereas the bar chart on left showed “Nov 6 - Replacement initiated; Nov 17 - Picked up & Nov 17 - Replacement complete. Now it has completely disappeared perhaps due to myself having made more successful purchases after this order. I don’t understand as to what necessitated your officials to manipulate the website in this manner. The Escalation Team replied “Order cancelled due to payment method is hard declined. If the amount is debited, it will be reverted back to your original payment method within 3-5 working days by 14 February 2024. If in case you've not received the refund you can contact bank's customer care and dispute the charge.
• Order No.[protected] dated December 7, 2023 was cancelled due to non-credit of Rs. 187 into Amazon account though it was duly debited from my account. Refund was duly accepted as per your office email dated 07.12.23 but refund not made so far. Your Team replied “contact Amazon Customer Service department”.

• Order no.[protected] dated 01.11.23 regarding return of HP X200 Wireless Mouse. The item was returned on 14.11.23 and was duly accepted by the Amazon. Initially, the website depicted “Refund credited to your account by original payment method” but thereafter, the version changed every time whenever I opened the website like (a) item is on the way. Refund will be initiated as soon as it reaches us. (b) Your return is likely lost in-transit and (c) lastly on 05.01.24, it showed on top right side “Return received on: Nov 17, 2023” whereas the bar chart on left showed “Nov 6 - Replacement initiated; Nov 17 - Picked up & Nov 17 - Replacement complete. Now it has completely disappeared perhaps due to myself having made more successful purchases after this order. I don’t understand as to what necessitated your officials to manipulate the website in this manner.

• Order No.[protected] dated December 7, 2023 was cancelled due to non-credit of Rs. 187 into Amazon account though it was duly debited from my account. Refund was duly accepted as per your office email dated 07.12.23 but refund not made so far.

I have generated a return for Order No.[protected]
The return was automatically cancelled by delivery person without anyy contact and intimation. Now the app doesn't show the option to generate pick up again.
No easy option to reach out to amazon customer care and even when you reach out somehow there is no action taken by amazon which claims to be customer centric but in reality is more customer harrassment.

I have ordered one plus earbuds but received used product. Damaged product

I had used amazon shipping services from shiprocket. The product has been marked as delivered, same has been delivered to me. one of the item is missing in the box that i got return. It is an expensive item.
AWB[protected]
Need a faster resolution

Dear Amazon Customer Service Team,

I am writing to express my dissatisfaction with a recent purchase I made on your platform. On[protected], I ordered HP laptop for 88990 rs withou any discount. However, to my dismay, I noticed that the price of the same laptop has been reduced to almost Rs 3000 shortly after the delivery done.

As a loyal prime customer, I am troubled by this significant price drop immediately after my purchase delivered. It feels unfair and disappointing to see such a drastic reduction in price so soon after I made my purchase not even got 100rs cashback.

I kindly request that Amazon investigate this matter and provide an explanation for the price reduction. Additionally, I would appreciate a refund or compensation for the price difference.

Secondly, laptop is not turning on from the day one really disappointed therefore, I have reached out to excutives and tried for replacement but executives are not accepted and mentioning we are just medium suggesting bla bla answers. As a valuable customer to you, need to be taken care from your side if all these happens then can buy offline shopping.

Going forward I wont suggest to buy and posting consumer forum and all social media platform.

Please find the order details below:

Order number:[protected]
Date of purchase:[protected]
Product: HP laptop 15
Price paid: 88990
I would like to resolve this issue promptly and amicably. And also not sealed by HP brand Team attached the pics for references. Your prompt attention to this matter would be greatly appreciated. Thank you for your understanding and assistance.

Finally, this is the first time. I'm feeling uncomfortable with Amazon very bad experience now.

Sincerely,
Shiva
[protected]

Hello order Id is[protected], ,
I have not received this item and customer service agents keep on giving me dates for the same. Plus this is a prepaid order so my money is stuck with them. They don't even confirm what happens next and just keeps disconnecting the call and behave like they have given the money to us. I need immediate assistance please.

I had used amazon shipping services from shiprocket. The product has been marked as delivered but same has not been delivered to me. It is an expensive item. Without giving OTP the same has been marked as delivered.
AWB[protected]
Need a faster resolution

I purchased a product on Amazon India and has cashback of Rs. 300 and after calling couple of times amazon, they opened a ticket# V[protected] for cash back issue on 14/7/2023.
I followed up with amazon for update on above ticket number and did not get any reply to emails.
Yet to receive cash back

Dear Sir,
I received the parcel from amazon order number #[protected] dated on 10/02/2024.After cut the delivered parcel and not get anything inside that, received empty box only.I order a toy gun from amazon but unfortunately it is missing from the package.

I am depressed and frustrated in this situation, can you please take necessary action in this regard.Request you please do needful for the same as early as possible.

Yours faithfully,
Rup Das

I order for Blaupunkt Sound Bar from Amazon.in and the order #407-454××××-7359563.I received wrong product in this order, delivered to me dated on 21/01/2024.After that I regularly contacted with Amazon India customer services through phone calls, chats and emails regarding this issue for multiple times but the issue is still not resolved yet.

From what I have suffered and experienced myself, I find that it is very cumbersome to get the refunds, especially if the purchase money had been paid through net-banking. Even referring the matter to [protected]@amazonpay.in (Level 3) was of no help as it repeated to what was told earlier by the Amazon Pay Escalation Team (stated below in italics). The following are the orders wherein refunds are required: -
• Order no.[protected] dated 01.11.23 regarding return of HP X200 Wireless Mouse. The item was returned on 14.11.23 and was duly accepted by the Amazon. Initially, the website depicted “Refund credited to your account by original payment method” but thereafter, the version changed every time whenever I opened the website like (a) item is on the way. Refund will be initiated as soon as it reaches us. (b) Your return is likely lost in-transit and (c) lastly on 05.01.24, it showed on top right side “Return received on: Nov 17, 2023” whereas the bar chart on left showed “Nov 6 - Replacement initiated; Nov 17 - Picked up & Nov 17 - Replacement complete. Now it has completely disappeared perhaps due to myself having made more successful purchases after this order. I don’t understand as to what necessitated your officials to manipulate the website in this manner. The Escalation Team replied “Order cancelled due to payment method is hard declined. If the amount is debited, it will be reverted back to your original payment method within 3-5 working days by 14 February 2024. If in case you've not received the refund you can contact bank's customer care and dispute the charge.
Why can’t I get the exact date and reference details under which the amount was reverted back to my HDFC net-banking account?

• Order No.[protected] dated December 7, 2023 was cancelled due to non-credit of Rs. 187 into Amazon account though it was duly debited from my account. Refund was duly accepted as per your office email dated 07.12.23 but refund not made so far. Your Team replied “contact Amazon Customer Service department”.
Instead of arranging the refund, such reply was least expected.

Although the Amazon possess a number of websites, but I find all these confusing as none leads directly to settle refund related issues. I am a retired Central Govt. Officer aged above 90 years and need your intervention to help me in resolving these issues.
Thanks

M L Layal,
R-2345 DBJS Complex,
RSSB, Beas, Distt: Amritsar,
Punjab 143204

I order for Blaupunkt Sound Bar from Amazon.in and the order #[protected].I received wrong product in this order, delivered to me dated on 21/01/2024.After that I regularly contacted with Amazon India customer services through phone calls, chats and emails regarding this issue for multiple times but the issue is still not resolved yet.

My order was anchor extension board on amazon and today I received the parcel order #171-037****-8439555.
After open the delivered parcel not get anything inside that, I received empty box only.

Sir, this is my earnest request to you please look into this matter do the needful as soon as possible....

My order was anchor extension board on amazon and I received the parcel order #[protected]**** dated on 07-02-24.
After open the delivered parcel not get anything inside that, I received empty box only.

Sir, this is my earnest request to you please look into this matter do the needful as soon as possible.

I order for Blaupunkt Sound Bar from Amazon.in and the order #407-454××××-7359563.I received wrong product in this order, delivered to me dated on 21/01/2024.After that I regularly contacted with Amazon India customer services through phone calls, chats and emails regarding this issue for multiple times but the issue is still not resolved yet.

Sir, now I depressed and frustrated with regular harrasment by the courier company.This is my cordial request to you please look into this matter and do the needful from your end.

Dear Sir/Mam

I have recently purchased computer hardware products from Amazon on 17th January, 2024. I have received a few products on 18th January 2024 and the rest of them are on 20th January, 2024. All those products are received by my family members on my behalf as I am out of my hometown due to a certain emergency. I scrutinized all those items on 26th January, 2024 then I got to know that out of all the items I have received only one wrong item.

I purchased the i3 10th Generation processor, but I got a Pentium dual core by Amazon. The delivered item, which is a Pentium dual core, contained the packaging of i3 10th Generation processor, likewise it became a situation of fraud to me. Even I talked to the customer care executive of Amazon on 26th January 2024, but they told me your return window is closed and couldn't get a conclusive resolution from their side.

Then I mailed to Amazon on 27th January, 2024 regarding this concern. Though I got a response from their side but couldn't get relief. Again
I mailed to amazon over their multiple email Ids and got a response that we will keep your account under our surveillance for the time being 24 to 48 hours but couldn't get a resolution till now.

I have purchased a product (ASUS ROG BACKPACK) from amazon but when the parcel was delivered there was no bag inside .i called them but they kept me waiting and didnt try to resolve my matter.

Hi Sir/ Madam,

I was ordering the carromboard product on 15th January 2024 and delivered to me on 23rd January 2024. It is a very small size of the product so based on return policy I was initiated return request on 24th January 2024 but no one came for pickup and again 27th January 2024 return pickup initiated but no one came. Again on 30th January 2024 return request initiated but no one came. Each time I contacted to Amazon...

Maine product order kiya tha 1 mahine phle fir usko return krdiya amazon ne product bhi leliya or paise bhi abhi tak return ni kiye hain call bhi respinse ni krrhe hain yelog