Amazon India Complaints & Reviews

I purchased sofa from Amazon India in the month of August 2024. I paid 14790 rsIn 3 months spam it's torn..leather is tearing where ever sit. Quality is worst. I complained and claimed about warranty as I have 1 year warranty on Feb 10th. But all Amazon customer care executives false promises and just passed the problem to one another as they are telling seller has to do it. But seller is not ready to replace it. Just he is telling he would repair. But the quality of product is worst and again if it tears I should fight. So it has to be replaced.
Till today amazon did not resolve it. Today they escalate the matter to senior level and he is telling me to wait another 3 days and return is not possible. But for all 20 days they asked me to wait and dint give me solution.
With so much of difficulty over the phone contacted customer care and call transferring to one to another, explaining stories to every executive and no resolution.
They wasted my valuable time and making me wait for 20 days.
So please provide proper solution and compensation.

I have ordered a green aeropress and was supposed to receive that a week ago .
Amazon order id is[protected]
Ecom Tracking Id - [protected]
Neither Amazon nor ecom gave a genuine answer abt it

I have had a very bad experience of buying large appliances like furniture from amazon.
The sellers may be good but the amazon delivery system for large appliances is very poor.
They simply don't tome to your place from last leg for several days
customer care has no information, useless DTP operators
If return is requested again they don't come for several days.
Even if return is arranged for Monday, they will not contact you for next 2 - 3days and like that

I participated in Amazon task mall and my money was stuck and they requested commission before they would release the capital amount that I intended to withdraw. The withdrawal has already been finished, but my account hasn't yet been credited with it. I had read so many stories about Purnimabarik (https://t.me/Purnimabarik) and how she recovered lost money and Purnimabarik were useful in getting my money back... They assisted me on steps to get my money back. You can also or WhatsApp USA number : +[protected]

Funny enough I was a victim of task mall withdrawal problem. They assigned me to complete 6 tasks I am done 5 of that 6th payments after recharged they were not responding. Searching for how to get my money back a friend at work recommended MRS Purnimabarik via https://t.me/Purnimabarik who she helped her recovered $89, 979 from an investment advisory crypto scam so I message them and to the glory of God behold my money of about $8700 was returned from the Task mall scam platform. There is hope to get your money back if you reach out to MRS Purnimabarik.

I have oredered this product via amazon and they have send me broken one
When i requested for replace they said product was ok

Recently I ordered a
Yamaha AG06 MK2 Black 6-Channel Live Streaming Loopback Mixer/USB Interface through Amazon.
The product was delivered on 25th January 2025. When I opened the box the product was not in the box, I received empty box. The product was Cash on Delivery. Product was of 16999/-

I called the customer care for the help they said that our investigation team is saying we have delivered the product.

I have written multiple mails to them, but they didn't responded. Twitted multiple times on twitter.

Then I have taken a legal action against them through Online Legal India, but they didn't responded to that also.
Attaching all the concern documents

Hi Team, I ordered Samsung S23 ultra mobile in exchange with my Iphone 11, after I received the phone, I see there are touch issues and SPEN (Stylus) is stuck inside.. I raised a return, delivery person came and inspected the phone and took it.. Now Amazon investigation team is saying IMEI number mismatch and not issuing refund.. I suspect delivery agent has misplaced or someone at return office has replaced.. Phone has been inspected and taken back and after 1 week they said IMEI number mismatch, please help.

Date of return : January 25 2025
Order ID :[protected]
Refund to be issued : Rs.53, 089

I kindly request team to check and help in issuing my stuck refund, Amazon is not replying to emails and customer care team is giving blunt answers that they cannot help on this..

One of your female employee was giving me the fake fake resolution I am your prime customer since many years and when I was having some issues she was giving me fake response just for the good feedback it's really disappointing that your customer is having some issues infact solving the issue or she can also give the right information but for the sake of good feedback your employees are giving the fake information it's not right we are trusting Amazon from many years and making payments and purchasing the product from the Amazon we should get the right information instid of fake resolution I personally recommend the company to take some kind of action against this people because of which the name and reputation of a renowned company like Amazon is getting spoiled there are lots of companies which is not giving this kind of fake information just because you are giving much benefits and products we are using the Amazon time to think just for the sake of reputation of the company

Ordered a WD 18TB Hard Disk using AMAZON Platform. But AMAZON delivered the wrong product (Ezykam WIFI CAMERA).

I am reaching customer care support regarding the same issue since 31 Jan 2025. First, they said they will investigate and asked me to contact them on 6 Feb 2025. On 6 Feb 2025, they said they will not provide the correct product and the return window will close on 7 Feb 2025 and therefore I, the customer, will be left with loss of the money paid( Rs 43, 699.00/-) and nothing will be done from the Amazon side. No one contacted me for the past one week from Amazon regarding the issue.

This is typical of fraud. Amazon is colluding with sellers to do the fraud. Make customers pay a high amount online upfront. Send the wrong product. Keep the issue on hangover customer support within the grievance raising window(of 7 days, return within 7 days window). They have on purpose disabled RETURN OPTION on this particular product ONLY. This is FRAUD. And I request concerned authorities to take major penal and material judgement against AMAZON which has resorted to fraud and hurt INDIAN CONSUMERS.

And over the various phone conversations today, I have realized that AMAZON INVESTIGATION TEAM IS LYING. No one reached me, no one called me. I request Amazon to share me a scan of the parcel where it shows that the package handed to me had the correct product at time of delivery if their investigation team is not lying.

Hi I ordered WHP jeweller's 2 gm gold coin from Amazon India on 31st Jan it was delivered and when I opened the box It was empty I Registered a complaint with the team they said it wasn't empty they delivered it correct

I have four Amazon Fire TV sticks inIindia. There is an app called
Amazon MXPlayerTV which is crashing everytime it is started on all of these Fire TV sticks. I have updated and restarted the apps but no improvements. I sent an email to [protected]@mxplayer.in who have responded that they have received my mail on 25 Jan 2025 with ticket #MX-2727965 but after that there is no response to my reminder emails nor is there any improvement. I wish that this issue be resolved at the earliest.

Maine amazon se body shaper order koya tha jo ki mujhe chota receive hua hai or ab amazon wale paise denese mana krrhe hain mujhe apna paisa waps chahiye or customer support pr call krrhi hun to rudely baat krrhe hain
[protected] order number hai

I am writing this complaint to seek justice for the distress caused by Amazon.in. I had ordered a baby nutrition product Little joys Nutimix Nutrition powder 350g, Order ID:[protected] from their platform on[protected]. The product was supposed to be delivered to my address Nagedra Reddy, 5-36, kummara street, kanduru village, Somala mandal, chittoor district, andhra pradesh, India 217234.
The customer care centre's response is unacceptable. As a customer, I had placed trust in Amazon.in's delivery system and expected prompt delivery of the product. The lack of assistance from the customer care centre has left me feeling helpless and frustrated.

I had ordered an wirless charger named ELLER SANTÈ
BUT I RECEIVED THE SAME ITEM BUT THE NAME was different it was named dr vaku
It is local item

Product picked up and Amazon not ready to process the refund

I have bought Dr. Trust air mattress, which was a defective product, and as per the term and condition the product have 7 days replacement policy, but when I raise a request for return of the product, the pickup was automatically cancelled, then I have raise complaint in amazone customer care, by their ends multiple times pickup raised, but same result, pickup was rejected, then I raise investigation complaint in amazone, but without solving my problem the case was closed, when I asked for returns amount, amazone customer care team completely deny for refund, so I raise a voice in consumer court for refund of my money against the product what I have paid.

Dear Sir,

On 27th Dec 2024, I ordered a LaCie Rugged USB-C 5TB Portable External Hard Drive Order Number:[protected] for which I paid Rs.9299/-. The same was supposed to be delivered on 1st Jan 2025. Amazon has provided the tracking ID of the package sent via BlueDart.

On Jan 1st afternoon, I got an SMS stating the package has been delivered. I called Amazon and informed the same. Amazon customer service asked me to wait to till next day as product delivered is marked on BlueDart website only and not on Amazon. I called Amazon on Jan 2nd and asked for refund or product delivery tracking. They asked me to call after Jan 6th as there might be delay upto a week as per their customer care. I called on Jan 7th and raised a complaint for the refund. Amazon said, they will raise for an investigation and after investigation they will provide refund.

Interesting fact is as per Bluedart website tracking, on Jan 1st 2025 at 1.21pm it was reported as I have provided incorrect pin and at 1.23pm, packet got delivered. No one has called on my number and no courier agent came to even nearby houses which I confirmed.

On Jan 13th, I called Amazon again and the reply I got via was shocking - "BlueDart delivered the intact box to you, confirmed by your signature on 28 December, 2024". As per Bluedart tracking itself, the packet was booked on 28th Dec 1.54pm at Rajkot only. I didn't understand what kind of investigation their Specialist team has conducted.
Amazon team said that "Packet was delivered to you, so no refund, nothing can be done". I tried to contact higher authorities but they said nothing can be done eventhough I contact their higher official as reply from Specialist team is final.
I even requested a re-investigation on this case with the screenshots attached. I even asked Amazon to contact Bluedart and confirm the elivery of the packet which they are not ready to do.
I contacted Bluedart and informed the non-delivery of the tracking ID [protected]. Bluedart replied that except the pincode 625017, the name, address, contact number nothing is mine as per their document.

Amazon is not even ready to accept their Specialist team's investigation failure, to contact BlueDart and confirm the non-delivery of packet to me or anything. All they are doing is mere denial from Jan 13th. My fund of Rs.9299 is blocked from Jan 1st with them.

I hereby request you to kindly consider this case and give proper compensation and fine to Amazon so that no one will ever face this kind of negligence.

Please find attached the Amazon tracking details, BlueDart tracking details, reply from Amazon on Jan 13th, Invoice

Sir,

This mail is in reference to the Order id[protected], With great disappointment I express my utmost frustration in ordering a product ZOTAC Gaming GeForce RTX 4060 Ti Twin Edge 16 GB GDDR6 Graphics Card purchased on 16.12.2024 from Amazon and on 23.12.2024 a completely a fraud item was delivered to me ( a damaged SMPS). I am very upset and surprised to see such disgraceful act from a reputed online e-commerce website like amazon. After many follow ups and request for refund or replace the faulty item since 23.12.2024 I have not received any service or help from Amazon. Hence I would bring this discrepancy to Honorable Justice of India and our respected Consumer forum and will pledge for justice. As an legal citizen of India and After paying in advance of such an hefty amount of Rs 44581 for purchasing a graphics card, I received a damaged SMPS in place of the graphics card. The way amazon is dismissing the case and covering the sellers fault is not bearable.

Hence its my heartiest request to honorable justice of Consumer Forum to kindly intervene in this issue and provide help to the needy.

I ordered a product on 5th november 2024 which was returned by me on 13th of november and today is 08th Jan 2025 still my refund hasn't been added to my bank account and everytime i call amazon customer care they issue my refund everytime (as they say ) but still i don't have it. I have mentioned the screenshot of my order below.