Amazon India Complaints & Reviews

Horrible experience buying the mini refurbished PC from Amazon with order[protected]. From day 1 itself the product is showing black screen. The inspection has been scheduled and no one turned for inspection. The product is not worth the price it was sold. The product was sold by seller usedyetnew. Please do not buy refurbished product with SSD if you do not want to waste money.

Grievance Details :
Seller has sent me delivery receipt in which AWB bill number is same but entire shipment details is all different due to which my status is showing delivered .When i track AWB number in the Delhivery Logistic Company office then we know its different. The seller is cheap & fraud attempt they didn't ever shipped the product, updated wrong pickup & tracking information on website that's why my status is show delivered. AWB No. [protected] (Delhivery Logistic Company) My Amazon order ID.[protected]
I have many company in the amazon customer care they still not solve my concern

I have purchased amazon gift cards

still i have not got the secret pin to use the gift card

As a result i have stopped buying amazon products

kindly support

regards
sanjay pal
[protected]

When the delivery boy called, my customer cannot receive the product because of her absence... After that she contacted the delivery boy...but he didn't pickup the call...my customer needs it...please deliver it

I ordered a product from Amazon by using a voucher code. The order was automatically cancelled by the team itself. After asking them multiple times about my voucher, they denied. Technical team and customer team were contradicting with their statement. After that i received a mail from the team that as an apology they will be providing us a replacement product. As of today replacement order has also been cancelled twice by the company and they have taken my voucher back as well. After giving everything documented, they are denying from there own words

I ordered Acer EB321HQ 31.5 inch monitor but I got Acer KA2 21.5 inch monitor then I contacted Amazon customer service and they placed a Return request on 26, December2023 but now its been 8 days and they are not accepting my giving my refund amount.

I had ordered two sets of Men's, Women's & Girl's Regular Fit T-Shirt One Red and One Blue set both amounting to Rs.1499 each Total Rs.2998 from Amazon.in App on 18th October 2023. I had requested for return of the products on 28th October 2023 which was within the purview of the Return policy of Amazon (Attached screenshots shows the return window last date as 5th November 2023). But the same was shown as pending approval from the seller. I had contacted Amazon Customer Care about the matter to which they replied that they will arrange for pickup of the order as well as advance refund (Mail attached as received from customer care) on 7th November 2023. But despite my request, they have not picked up nor refunded the amount. This will cause unnecessary loss of interest for me as I had paid the same from my HDFC Credit card. So, I request you to kindly look into the matter and enable me refund of my paid amount as well as interest (amount not calculated) for the matter.

I reviewed the product

Lenovo V14 G4 AMD Ryzen 3 7320U Laptop with 8GB LPDDR5-5500 Ram / 512 GB SSD PCIe/Wi-Fi 6 2x2 AX; Bluetooth® 5.1/14" FHD/Windows 11 with MS-Office/Arctic Grey/ 1 Year Brand WarrantyLenovo V14 G4 AMD Ryzen 3 7320U Laptop with 8GB LPDDR5-5500 Ram / 512 GB SSD PCIe/Wi-Fi 6 2x2 AX; Bluetooth® 5.1/14"

on Amazon. However the most important information about the product model number also called MTM Machine Type Model by Lenovo is not provided by seller or Amazon.

Without MTM I won't purchase the product.
amazon india is expected to update this info on the product page.

I had booked the TV on 15-Dec-2023 . the same has to be delivered by 17-Dec-2023. after n=my conversation with amazon via chat the response was "the pack was tampered with tag and the same was returned back .(which was happened on 17 Dec 2023). after soon i spoke to customer care of amazon, they replied with sorry and with confirmation of the amount will be refunded within 72 and the same was refunded to me on 20 dec 2023. this was the case1

again i booked a LG 87CM(34 inches) ultra wide Full HD Display on 24-DEC 2023 and the same was suppose to be delivered on 25 Dec 2023 which was not delivered . while i was spoke to customer care amazon on 25 Dec 2023 they were told that the item will be delivered by before 10PM on 25 Dec2023. when i was tried to speak to the customer care amazon the recording was malfunctioned and it was saying that the the reciever of the call was busy by saying hello before that . this states that amazon wis trying to make profit out with the common man money .

I got this people from Facebook they gave me a link and told me tht to get an access to the Amazon task mall I must deposit 100 fast to get to task I did more and more I almost deposited the 10000 now the mall task are keeping increase prices to deposit now I should deposit 6000+ to finish the last task it's what they are saying now...

I am very disappointed with this kind of poor, worst, or pathetic return service provided by Amazon.

Product details:

Order date 09-Dec-2023

Order #[protected]

Order total Rs. 2, 799.00

Received on the 13th of December as a bit of a used product, but still, we accepted it and tried to use it, but the performance was very poor, and we are not satisfied with this product, so we raised a request on the 19th of December for a return pick-up scheduled for the next day, i.e., the 20th of December, but nobody from the Amazon pickup team gave a single call to me and did not visit my place.

So in the evening, I gave a call to customer care and explained to them that the customer care team had taken my complaint and rescheduled a pickup for December 23rd because they said, "We aligned the senior pickup team to pick up your returnable item, and on December 21st and 22nd, the team was not available, " so they scheduled it for December 23rd.

Today is the 23rd, and nobody again came to pickup; no senior team, no call. Today again, I called customer care, and they again took my complaint and assured me that this time, within 72 hours, your returnable item will get picked up for sure.

So many times, Amazon has made fake promises to their customers, and the very strange thing is that the Amazon pickup team themselves cancelled the pickup schedules and entered any reason on behalf of the customer.

Is it Amazon customer service?

Who gave the customer rights to the pickup team to put any response on behalf of the customer?

It's my humble request that Amazon kindly pickup the item and intimate my refund as soon as possible; otherwise, I will take this to the consumer forum and social platforms.

I ordered the diaper for my Baby. But the diaper quality, I did not like. I received the parcel at 2:15 pm an d I dropped my return diaper at 2:18 pm on Amazon portal with pics. I called his customer care number many time(more than 50 times. But they are not responding. Which is really ridiculous behavior towards their customer.

Order#[protected]

Return pick-up was scheduled for: Saturday, 9 Dec, 2023, 07:00 - 22:00
The carrier for this pick-up did not contacted me & updated the status as return pick up verification failed. This is fraud with genuine customers.

Please arrange to reschedule for return pickup & refund my money.

Seller has sent me delivery receipt in which AWB bill number is same but complete shipment details and recipent details name address are all different due to which my status is showing delivered.
When i track AWB number in the Delhivery Logistic Company office then we know its different.

The tracking or airway bill (AWB) number. [protected]
My amazon order id.[protected]

The Delhivery logistics company inform that your order ID does not match the details shown in our system.

I ordered a new Panasonic TV from Amazon India on "11.12.2023"
and got it delivered on "13.12.2023"

Upon receiving found out that the TV display was not working properly and image was distorted.

I created a return for the same on "14.12.2023" but the service personal said it is marked for him as "service-only" and not a return.

I filed for a return again on "17.12.2023" but the same response from the service personal that it is marked for "service-only" and not a return. They asked me to wait for 8 more days and file for another return, which is clearly and intentionally done to have my order cross the return-window policy of Amazon.in.

Please help me. I want to return the faulty TV and have my money back.

I was asked several times if Apuni wanted to complete six tuxes... I complete 6 tuxes as they say. And I have been told that on completion of Rs. 17952/- you will be refunded the total money along with your withdrawal money. But now they say again that if you pay 20000 / -, you will be given withdrawal back if you fill multiple tasks with that money. But I can't afford to invest more money. Now how can I get my order money back?
Admin Mobile No What'sap: +[protected]
Sodbfvznytg

I purchased a Trishul using Amazon platform from a buyer called Ashani Creations. They sent me wrong item, which I asked for replacement . But however, no item was delivered. Replacement also not picked up. But Amazon has updated the status as replacement picked and delivered. So I decided to post a feedback on the seeler. But, Amazon is playing games by not posting my feedback about the seller.

I ordered a prolite drain cleaner from amazon in november i never received it and it says 'delivered on 4th dec' customer service denied refunds

I had purchased a c-type cable from Amazon India on December 02nd 2023. The item was delivered on December 03, 2023 with one of another order. When I opened the package the C-Type cable was missing from the box. I raised a complaint with Amazon India team on the same day, Post lots of follow up I was given to understand that basis their internal investigation they have concluded that the package sent was proper and there were no issues from their end. I asked them for the evidence of the investigation which I was denied by them. Left with no choice I am filing the complaint against Amazon India for deficiency of service. I am attaching all the proofs and communication received for reference.

The Amazon customer care team has denied the return pickup of an item from other city other than the place of delivery with the reason that the company policy does not allow this.
What is logic in it . Heaven will not fall if it is picked up from the other city other than the place of delivery.
The customers have reasons for its pickup from other city.
Before this important issue is legally decided under the law of the...