Amazon India Complaints & Reviews

As i have purchased a HP chromebook by amazon on 24th september2024 in exchange offer, product delivered me successfully by taking my old and given me new one, but there is technical glitch in HP Chromebook, I asked for service but no one visited at my residence then, the return created by amazon team, product successfully picked by SDA after checking all the thing in cromebook, he took pictures then he mention pickup successfully done on 14th of October. On 20th October product arrived in return FC's and on 21st October at the time of refund they mention product lost, now we talked to team, they saying you gave us wrong product and denied for the refund.

now I wanted to ask, you always send an educated SDA for digital product, after checking everything (brand, product, screen)he take the product in same cartoon with invoice, barcodes, then he took OTP then only he mention pickup successfully done .if product is pickup by me, then whatever happening by your hand is your responsibility, why customer suffer by this big amount of 15000.

i talked 20 times in amazon everytime they say if product is pickup successfully from your hand then whatever happen its our responsibility, now why they dined to refund my amount even it is not my mistake
firstly product is lost, then they show wrong how it is possible if something is lost, then it come to know wrong .

i need my refund it is heartly request to you

I am extremely disappointed with Amazon’s service. I ordered a sofa weighing 50 kg and clearly mentioned in my address and special instructions that my apartment is on the 6th floor, and the sofa would need to be carried via the staircase as it can’t fit in the elevator. I even requested additional delivery help due to the weight. Despite this, the delivery person left the sofa on the ground floor without any effort to deliver it to my apartment.

When I contacted Amazon customer service, they shifted all responsibility to the seller, stating it was a "seller-fulfilled order" and suggested I ask my neighbors to help me carry it to the 6th floor. They refused to provide any assistance or compensation for the cost I would incur to get it upstairs.

Amazon promotes a "doorstep delivery" service, but in this case, they are deflecting responsibility onto the seller and delivery personnel. To make matters worse, the customer service representatives kept me on hold for 30 minutes, and then pretended there were network issues to avoid addressing the problem properly.

This isn't the first time I've experienced such poor service with heavy items – the same thing happened when I ordered two beds. I’ve already had to bear additional costs for delivery on previous orders, and it seems this has become a pattern of negligence.

This is not the kind of service one expects from a company like Amazon. It's deeply frustrating and unprofessional. I hope Amazon reconsiders how they treat their loyal customers before losing more.

#AmazonFail #CustomerServiceNightmare #PoorService #DisappointedCustomer #Amazon

I placed an order of Kids trolley bag dated[protected] via Amazon India, order id being[protected]. Which wasn’t delivered instead a clothes drying stand was delivered. On complaining the same was to be picked up on 25th oct 2024, which didn’t happen because the pick up guy wasn’t able to verify the item as it didn’t match the original order. Now every day I get a message on item being picked up but it hasn’t been picked up. On the top of it we received an email saying that we are not going to refund for this as this cloth drying stand is sent in addition to the original order, which we have never received.
This is absolutely cheating by and harassing the customer. Every single time we connect we have to narrate the whole story and none of the executives are aware of what is to be done . Now it is my money stuck and we have to spare an hours almost every day to speak to that executives.
Regards,
Kartik Mantha
[protected]

I had ordered Prestige make 2200 watt Induction Cooktop on 25.10.2024 and paid Rs. 3749/- accordingly. Amazon India delivered 1600 watt Prestige make Induction Cooktop on 26.10.2024. order no.[protected], Invoice no. BOM7-6187 did 25.10.2024.

On delivery, my family took video of opening the package.
I will provide this video as a proof. On 26.10.24, I tried to register return through Amazon India app, but could not do so. I had contacted customer care on 27.10.24 and attached photo of delivered product. Initially, they had not refused to replace the product and told to call later after 10-15 minutes. When I had called back, customer care personnel refused to accept the request for replacement of wrong delivered product.
I would like to register a complaint against Amazon India for delivering wrong product and not accepting customer request for replacement with correct product.
I would like to recover expenses Rs 1000/- additionally for all the nuisance and disturbance made to me.

My name mogili santhi my order is iqoo z9s 5g titanium matte mobile order date 01/10/2024 order id[protected] payment rs 18, 406.95 ruppes paid at 01/10/2024 but not delivery my 0rder item present day still time amazon team and seller darshitha etel both parties is cheating no response both parties kindly request in both parties on criminl action

I have purchased a product from amazon, i have returned it due to damage and the refund i have requested for amazon pay wallet. After return they have refunded amount as amazon gift cards, as this cards are not able to use out side amazon. If it is in amazon pay wallet i can use it for other payments as well. Refund amount is Rs.13, 025. Now they are saying we cant do anything i have to purchase 13, 000 worth products from amazon

Dear sir I have purchased kurti from amazon on 1 september 2024 and I have return this and pick up is done on 13 september 2024 and the order on order#[protected] and the amount is 2498 rupees and the customer said the parcel is loss and after that the customer said that I have said they recieved wrong product from me but I have send what I have recieved and the pick up boy also refused to poick up my coll and I have called so many times to amazon customer care and they didnt giv e my refund and they also refused to send that parcel back and it 20 days I was calling custoner care but they said same answer and my amazon paylater account is bloced and paylater is calling me 10 times a day and customer care rejected my call now I am requsting you to plz initate my refund and look this matter and talk to your investigation team plz I am humble requst you to please help me for this suitation I will my mail id and my contact no u can reach me easliy u can talk to me with this matter [protected]@gmail.com [protected]

I ordered two products but only received one, yet the payment was made for both. When I complained, they assured me it would be resolved within four working days. On my second attempt, they left me on hold indefinitely. Subsequently, I emailed their customer care detailing the incidents, and 'Pranjali Prashant Parate' responded, requesting the order ID, which I provided by attaching my invoice. However, she repeated her request for the order ID, and since then, there has been no progress. Alarmingly, no complaint appears to have been registered in my Glow Road account. It's concerning when a business fails to log customer complaints or provide a ticket number, isn't it?

Order placed
10 September 2024
Total
0.00
Ship to
Medicell
Order #[protected]
View order details Invoice
Return request approved
The seller has approved your return request.

ERH India Analog Voltmeter (0-300v) 65mm Ac for Home, Monitor Panel Indicator, Stabilizer Analog Volt Meter Square Type Analog Voltage Meter AC 0 to 3

Date of Incident: 30/09/2024
Order Number: #[protected]
Product: Crucial T500 500GB Gen4 NVMe M.2 Internal Gaming SSD, Up to 7200MB/s, Laptop & Desktop Compatible + 1mo Adobe CC All Apps - CT500T500SSD8

Description:
I returned the correct product but have been informed by Amazon that the wrong product was received. This may have occurred during the pickup process. I have provided tracking details and other relevant documentation to support my claim.

Desired Resolution:
I request a refund for the product returned, as I have fulfilled all return requirements.

I have purchased the product from "AMAZON " like swadesi tuff men pant cost 379 and omlavid women sports bra cost 300+ and recivied it on 2nd oct and paid to the Amazon service boy name called suhas N through p pay. Later on 4th of oct i returned the product due to some size issue so till now i have not received my refunded amount to my account canara bank

Even i went to bank and asked them regarding payment they said no such payment was recived . so i tried to call the amazon services but they are not responding properly . Later i got to know how they treat a consumer dam [censored] !!

So im complaining now i had no other option left pls..try to figure it out as soon as possible and retun my amount.
My bank details :canara bank Account no :[protected] IFSC NO :CNRB0006353

Thankyou.

Hi

Amazon RMN[protected] Registered E Mail [protected]@hotmail.co.in

This is to formally raise a complaint that I have ordered an Water Purifier on 26th September 2024 which was supposed to be Delivered on 28th September 2024. When the Delivery person arrived the Package was in full open condition and the accessories carton box was damaged. From the look of it I could make out that either it was a Refurbished one or a demo piece and rejected the Delivery and the Person has taken away the parcel. thereafter there was no response neither a fresh piece was delivered nor the refund initiated.

I have already taken with my Credit Card Bank raising a dispute of non delivery and they told that the Merchant has to raise a Credit Note in order for them to reverse the Charges.

Request you to do the needful

Regards
R. Venkat Ramanan
V. Chitra

I placed a order in Amazon, order number is[protected], i ordered Voltonix portable fan but they supplied ROHSCEFC company with no cable, led is not working. I returned the order again they gave me wrong product with out testing the product.

I have order IBell vacuum cleaner from amazon. The product was damaged so I have opted for return of product. The devlivery boy came to pick the product for return but the package was large and he cannot carry it on his bike so he reschedule the return and given false information to amazon that the package was not ready. Second time no execute cane to pick the package and again the same reason I got from amazon that the package was not ready. The package was again reschedule third time on 12/10/2024 for pickup. The third time also no execute came to pick the package. I also called the customer service executive but they do not have any information why the agent did not came to pickup. Now the pickup is scheduled again on 15/10/2024 as mentioned by the service person on call but again the same thing happened.
No one talks on customer care properly and the call was disconneted by the service executive.

I, a Prime member of Amazon India, am filing this complaint due to a failure in the delivery of my order and the extremely poor customer service I have received throughout this process.

1. Order Not Delivered: On 5th October 2024, I placed an order, expecting Prime-level delivery service. On 6th October 2024, the delivery agent arrived but refused to deliver my product because the lift in my building was not working. Despite the agent being fully capable of delivering the product to my 3rd-floor apartment, he left without completing the delivery.

2. Multiple Unfulfilled Assurances: After contacting Amazon customer support multiple times, I was repeatedly assured the product would be delivered, but this did not happen. Despite being promised that action would be taken against the delivery agent, no update or resolution was provided.

3. Dismissive Specialist Team Response: After several calls, chats, and contacting Amazon via Twitter, I was connected to a customer service specialist on 13th October 2024, who rudely claimed that the product had been delivered, despite the fact that I have CCTV footage clearly showing the delivery agent leaving without delivering the product.

4. Unacceptable Customer Service: The customer service I received was unprofessional and dismissive. The specialist team insisted that their resolution was final and refused to take any further action, completely ignoring the evidence I provided. As a Prime member, this treatment is unacceptable.

I am seeking immediate action to deliver my product as originally promised, not a refund. I expect Amazon to honor their obligations and provide the service I have paid for.

Dear Consumer Grievance Cell,

I would like to formally lodge a complaint against Amazon for refusing to process the return and refund of a faulty product I purchased, despite multiple attempts to resolve the issue through their customer service and escalation channels.

Here are the details of my case:

Order Details: Lenovo (Renewed) ThinkCentre M700 Desktop Mini PC
Order Number:[protected]
Date of Purchase: September 17, 2024
Delivery Date: September 22, 2024
Amount Paid: ₹7, 299.00
I purchased this product on EMI to support my son's education, as he is currently studying in the 5th standard. Shortly after receiving the product, I discovered that it was faulty and did not work as expected. I immediately initiated a return request. Amazon scheduled multiple pickups on September 26, October 4, October 5, and October 12, but on each occasion, no one came to collect the item. Despite being available at home during the specified times, the Amazon system falsely recorded that I had refused the pickup.

In addition, the Amazon support team and Amazon investigation team have repeatedly claimed that I refused the pickup, which is entirely false. Their delivery pickup team also updated misleading information, which has severely delayed the resolution of this issue.

I have contacted Amazon multiple times to resolve this matter, but the faulty product is still in my possession, and Amazon is refusing to process my refund.

Given this ongoing frustration and misinformation, I kindly request your assistance in ensuring that Amazon collects the defective product and refunds the full amount paid.

Thank you for your support in resolving this matter.

Thanks & Regards
Narendra Singh
[protected]
[protected]@gmail.com

I have purchased Samsung galaxy phone from Amazon, it is out for delivery since 4 days, and all days delivery boy comes and say he doesn’t know the process of exchange and could not deliver even when I asked on 3rd day that I will pay the difference amount of exchange but he told that he doesn’t know process and talked abusively. So I made a complaint thrice on Amazon customer care number. But all the time assurance was given that product will be delivered by today itself, but this keeps going on and today was 4th day.

I have ordered a toy to gift my new born daughter on 27.09.2024 (Order #[protected], the delivery was scheduled for 30.09.2024. It was very very sad situation for me that i got missing items in package and my day ruined. I informed the amazon support on the same day and a replacement order booked (Order #[protected].
As this order was scheduled to be delivered on 03.10.2024, I checked the status online on 05.10.2024 and found it showing as delivered on 03.10.2024. Immediately, I lodged a complaint to amazon support team on 05.10.2024 and they told me that their team will investigate and will supply my product by 06.10.2024 evening and I will also get a call from Amazon team regarding the delivery. Being Sunday on 06.10.2024 I waited but unfortunately till now neither I got a call from Amazon nor got my product.
On the website it is showing that only by today i am eligible for refund and now I am clue less what to do? Even now it is not possible to contact amazon support in this regards as i am not able to locate who to contact them telephonically or other way to contact,
Kindly Help Me to Get my Money Back and also penalize amazon for their this kind of action with a customer.
i

Amazon shipped this order with amazon courier service and their own partner that is Amazon courier services was the carrier partner. This item was marked as delivered on 29th Sep at 06.18 pm. Immediately contacted Amazon helpline at 06.19 pm. They asked me to wait for 48 hours. On 1st Oct, after contacting them, they raised an internal investigation, of which they are not ready to share any details and nor they are ready to share proof of delivery.

Order Details
Ordered on 24 September 2024
Order#[protected]

Respected Sir/Madam,

I am writing to lodge a formal complaint against Amazon regarding a series of issues related to my recent purchase, which have caused me significant distress and inconvenience.

1. Damaged Product Delivery:
On [29/09/2024], I placed an order for [name of the product: e. g., whey protein] on Amazon. Upon receiving the delivery, I was shocked to find that the product was damaged/spoiled. This was highly unacceptable, given the expectations I have from a reputable platform like Amazon. I promptly raised a complaint with Amazon customer service and was informed that it would take up to 3 days to complete the internal investigation process. However, instead of a quick resolution, the issue has been further escalated unjustly, as detailed below.

2. Unfair Policy Violation Notice:
To my utter surprise, I received an email from Amazon shortly after raising the complaint. The email stated that my account had violated Amazon’s Conditions o[censored]se policy due to multiple refund claims for damaged items. This accusation is baseless and deeply troubling. As a loyal customer, I have made legitimate refund claims only when products were either damaged or defective upon delivery, which is entirely in line with the rights granted to consumers under Indian law.

3. Amazon’s Lack of Accountability:
I feel that Amazon is attempting to shift the responsibility onto me rather than acknowledging the poor quality of their product deliveries. Instead of resolving the issue at hand, I have been threatened with account-related consequences, which is not only unfair but also contrary to Amazon’s duty of care towards its customers.

4. Request for Immediate Action:
Given the above, I request your urgent intervention to:

Ensure that I am provided with a full refund or a replacement of the damaged product.
Investigate Amazon’s handling of my complaint and ensure that their unjust violation notice is retracted.
Ensure that Amazon adheres to consumer protection laws and addresses customer complaints transparently and fairly.
I am attaching the necessary documentation, including order details, communication with Amazon, and the email regarding the violation notice, to support my complaint.

I trust that you will take this complaint seriously and take appropriate action to ensure a fair resolution. Thank you for your time and assistance in this matter.

Details:
Order ID: [[protected]]
Product Name: [MuscleBlaze Raw Whey Isolate 90% (Unflavoured,
1kg) | Light & Clean Protein | Easy to Digest |
B01N1MZYEG (NUT5031-01)
HSN:21069099]
Order Date: [29/09/2024]
Delivery Date: [01/10/2024]
Amazon Account Email ID: [[protected]@gmail.com]
Yours sincerely,
Nithish Kumar
[Contact: [protected], [protected]@gmail.com]
[Address: Nithish
28/4a, karupparayan country chicken on maps,,
Palathurai, stud world clg road, kuttai opposite
thottam.
Madhukkarai, TAMIL NADU, 641105
IN
State/UT Code: 33]