Amazon India Complaints & Reviews

DEAR Sir / Madam,
i have order the Neckband Earphone RD- M 201 on Amazon India on DT : 18-mAY-2024 ORDER No:[protected]
in Description
RD M-201 Neckband Earphones, 10mm Dynamic Drivers, 120 Hours Play-Time ASAP Type-C Charging, Latest Bluetooth V5.3, 5 EQ Modes, IPX-4 Sweat Proof, Low Latency for Gaming, 6 Months Warranty, Black
But in Real Product
- No Type-C Charging its Normal Charging
- No 5 EQ Modes
so i want to return the product and i need Refund the Amount to me.
i also call the Amazon Call Center from : 20-May-24, 22-May-2024, 24-May-24 and 26-may-2024, but no Clear Replay or Refund.
So i need clear action to take
Kindly do the needful to me.
Thanks
Kannan.N

Ordered an amazfit band 7 from Amazon. Upon opening it, realised there’s no charger in it and immediately complained to Amazon team. Was told to wait for a few days and now I’m being told that there’s no mistake on their part

I am writing to express my disappointment regarding Order #[protected], which I placed on May 3rd with an expected delivery date of May 15th.

Unfortunately, the product did not arrive on the initially communicated date. A support agent assured me of delivery, but it never materialized. The delivery date was then rescheduled to May 21st, again without successful delivery.

To my further frustration, Agent Ayushi cancelled the order without obtaining my confirmation. While I understand unforeseen circumstances can occur, I was not offered the option to wait for a revised delivery date.

This cancellation is particularly concerning because the product was originally purchased at a discounted price during a promotional offer. Unfortunately, the price has now increased. I feel as though I was misled by the initial offer and subsequent cancellation without my consent.

Hi, I have ordered one "Spyder Craft Matte Finish Berlin150 Entertainment Tv Unit, Tv Cabinet, Tv Stand For Living Room, Bedroom Color: Grey || Assembly-Diy (Do-It-Yourself) Engineered Wood" on 1st May.

The product was received on 6th May, of Black color and very poor quality. The one which we ordered was of Grey color.

I placed the return order on 7th May over call, Customer care gave me 3 days waiting time, NOBODY came to pick the table, I placed the call again on 12th May, then they gave me 4 days waiting time. Call was placed again on 17th May- 3 days waiting time.

I called 5th time on 20th May where the Manager told me after 1 hour of being on call that this neither can be returned nor refunded and there is no specific time which we can let you know about the resolution of the issue.

Sir/ma'am,
I ordered a product on 11th May with order no as[protected] and I recieved a confirmation message that it has been processed. But it has been 8 days and I still haven't got any messages about the product and when I tried to check in the official amazon app about the order status, it still hasn't been shipped.
So when I tried to talk to the customer service operator they told me that it cannot be cancelled. So I am stuck without the product lost in an online transaction and my amount debited from my account.
This is my first time that amazon has done something like this. It never has been an issue with amazon untill now.
Please help me resolve my issue at earliest
My contact email: imchen.[protected]@gmail.com

I am writing to express my disappointment regarding the recent decision to refuse a refund for the incorrect product I received (ORDER #[protected], Styli Men's Regular Pants [protected]_Grey).

As I received the incorrect item, I immediately contacted your customer care team to report the issue, seeking a prompt resolution. I have attached photos of the received item, Amazon customer care team placed a return request...

I had ordered two mattresses from Amazon which both were different in colors from which we had ordered. And after so much disturbance and hardwork somehow they took the item for return, but now it's been almost one week, and we haven't got the refund yet.

Team can you please help me get this product from Amazon.

They delivered partial product and not returning back also.

Order Number:[protected]
Invoice Number : AMD2-100040
Order Date: 17.04.2024 Invoice Details : GJ-AMD2-[protected]-2425
Invoice Date : 17.04.2024

Thanks,
Visu

Hello sir, I ordered 5 items from amazon. but i don't get any of them. When I told customer support, I was replied that the order was damaged and had to cancel. why did the cancel the order and not replace the item? If amazon service damage the order, then why did I get this message, that I canceled it. The last complaint is that none of the agents did anything about the issue. Only after hearing half the problem another agent came who could not solve, it. Mainly I talk to 7-8 agents. But no one did anything right during the conversation. Please make sure to replace the order and i get my order to delivered.

Thanks

I ordered a CAIO WATCH on Amazon, but I received the incorrect order. Upon returning it, Amazon informed me that the product they received back wasn't the one they had sent. I had submitted photos to Amazon before returning the item. However, Amazon declined to issue a refund.

I am prospective user of Amazon India bought the Air cooler in summer with cashback and summer sales offer. But Amazon did not deliver the product and returned the product to seller due to packing issue. Please this is not a pleasant experience. I want fair compensation for this trouble caused to me. Please ensure next time such thing do not happen.

NO RESOLUTION A MONTH COMPLETES YET :: INVESTIGATION DETAILS REQUIRE :: ORDER No#[protected] Replacement Order No#[protected]

Dear Sir/Madam,

The above order No of boat Xtend Smart Watch with Alexa Color: Pitch Black, Quantity 2, which was ordered on 2nd Apr 2024, both the watches not working condition, hence I raise for replacement on 08th Apr 2024, but Return was not taken on 10th Apr 2024 & updated as "Return pickup verification failed". Again, after following up I given request for return pickup on 20th Apr 2024, that time return happened but wrong item was taken by return pickup executive, from that day till now I am just following this case, no resolution given & no action taken.

Every time, I need to explain each customer care executive, even though many time executives left the chat, new person come, I am fed up with follow up on that application & system how you maintain or running

I need that my parcel back to hand which is wrongly took from us & need refund of the above ordered items.

I had placed an order of lg oled tv order no.[protected] and the product was delivered today. I had applied for exchange and the amount of exchange i was expecting was 11900. I had read all the terms and conditions of the exchange and hence I had applied for exchange. When the product came the tv was in working condition and the same was checked by the delivery person. But I don't know what happened the delivery person asked me to connect the tv to set top box and internet. My entire house is under renovation and we had nothing handy to check as we are staying somewhere else on rent. The delivery guy became rude when we told him that we don't have anything handy as all the stuff is in other house. The delivery guy threatened us to take the product back or pay cash. Since we had a house warming next day we had to pay cash and our tv was not taken for exchange. Such tactics of fake exchange values are given by flipkart where they give any random high price but when the product comes either they reject it or give less value. Now Amazon has also started doing all this.
We want our 11990 refund as our tv was intentionally not accepted and when we spoke to their customer care executive they started to show us terms and conditions. This is absolutely bizzare as Amazon purposely have high value exchange to lure customers to buy a product and when it came to pick up the product they rejected it by saying either pay up cash or we will take back the order. Shame on you Amazon.

I ordered atom berg studio+ fan in black color on[protected] at amazon.in and they delivered me a white color fan wings with black color fan motor now i want to raise a complaint regarding this and also want to return this product but they are not helping me with this regards.

My order number is[protected]

Dear sir,

I have ordered the products from amazon and the order number is[protected]. (Date of incident :6th may 2024)

To provide you with a clear account of the incident:
1. The delivery person initially handed over a package that was more than half torn, displaying a lack of regard for
the condition of the goods being delivered.
2. When questioned about the damaged package, he responded with hostility and claimed that such occurrences
were common with Amazon deliveries, displaying a complete disregard for customer satisfaction.
3. He proceeded to take back the damaged package, citing the need to check the barcode, and left me waiting in
the hot sun for an extended period of nearly 5 minutes without any explanation or apology.
4. Despite my attempts to inquire about the delay politely, he responded with further aggression and began
shouting in front of other members of the public, causing unnecessary distress and embarrassment.
5. He arrogantly asserted his dominance, stating that he was the only delivery person servicing my area and
threatened to delay future deliveries as a means of intimidation.
6. His behavior escalated to the point where he attempted to physically intimidate me, demonstrating a complete
lack of professionalism and respect for basic customer service standards.
7. This is not the first time and I’ve seen this delivery person was arguing with many people in my location.

Despite my efforts to seek redressal through Amazon's customer helpline, I was met with a dismissive response and
asked to wait for an unreasonable period of three days for resolution. This lack o[censored]rgency and accountability on the
part of Amazon's support team only serves to compound my frustration and disappointment.

Desirable Resolution: I sincerely request to dismiss the delivery person who is a severe threat to the reputation of Amazon.

I would like to complain against amazon.in for they late delivery at 11.19p.m night n also delaying delivery for more than 2 days despite taking prime membership n assuring 1 day delivery. On May 4th night around 11.19p.m the amazon delivery agent called me n asked me to come at a undisclosed location to collect my order citing reason that his tire is punctured. Being a women, due to safety and security reasons i said I cannot come at such late night to pick my order but he assured he will deliver the products on may 5th. Yet no delivery happened. I contacted their customer service through chat as well as calling them but none of them guaranteed delivery despite repeated requests and concerns about the urgency of the products. Yet amazon customer service didnt take any action took and asked me to wait another day for delivery. I ordered total 21 times worth more than 7k and Yet disappointed with their customer service. Plz help me in addressing this issue

On 2nd may 2024 at 6:00 pm i made a payment of Rs 1000 through amazon pay but my payment didn't go through neither it gave me any receipt and instead my money was deducted from my account. So please kindly refund the money as soon as possible.

I ordered a product but the Delivery guy cancelled my order on Date-29/04/24 i don't know why. I contacted the Amazon Support team but they keep telling me to re-order the product. First of all why would i re-order a product when i already ordered it before & got cancelled by your side and second thing is that the Price of the product is now increased from 699 Rupees to 999 Rupees so there is no chance that i am going to re-order it again.
Kindly look into this matter & Provide me the product as soon as possible.

Name of the product:-{pTron Bassbuds Zen In-Ear TWS Earbuds with Quad Mic TruTalk ENC Calls, 50Hrs Playtime, Bluetooth 5.3 Headphones with Mic, Deep Bass, Game/Music Modes, Touch Control, Type-C Fast Charging & IPX4
(Black)}
Order id:[protected]

I have followed up 20 times about this.My order was picked up on 14th april and despite numerous emails sent by them assuring a refund nothing has been done till now.I want my refund now.

Hi,
My name is Ravi Kant Vishwakarma.
I had ordered a Mobile phone on amazon.in on[protected]Order No.[protected] and the delivery date was[protected]. The package was not delivered and they gave me false assurance that the same will be delivered on[protected]. Even their agent gave me false contact details of delivery agent and assured me for delivery on[protected]. The package was not delivered on[protected] and then they cancelled the order.
On[protected] I had to order again the same Mobile phone on amazon.in (Order no.[protected] and the delivery date was[protected]. The package was not delivered and they are repeating the same scenario just like my previous order.
I am fed up with their Harassment and False Assurance for last 13 days. And I am sure they will continue the same story same as my last order.
I can't take it anymore and I need my full refund along with Compensation for mental Harassment for these days. Now I will have to buy my Phone in local market where the Price is more by Rs. 2000 to 2500. As per the amazon.in the MRP of the product is 10, 999 and they are giving discount of 34% which is not available in local market. Amazon must pay Compensation of minimum Rs. 2, 500.
I am enclosing screenshot of Orders and False details by agent.