Amazon India Complaints & Reviews

Order #[protected]
Order #[protected]

i have placed a order on 23rd and and they give delivery time is 24th Aug 6 to 10 AM .For the fastest delivery i will take amazon prime subcription of rs 399. after that i call so many time to customer support for delivered my product they not resolved only saying that wait .After taking 399 for prime subcription resion for fastest delivery, they not delivered at all 24 th aug till now . i want refund 399 rs because they not delivered on time only take 399 rs for prime subcription...
when i asking for delivery partner contact number they not provide me . pls take necessary action and not cheated any customers as miss selling

I am writing to file a formal complaint regarding the extremely poor service I have experienced with Amazon India. I purchased a power bank that turned out to be defective. Within the return period, I submitted a request for the product to be picked up and a refund to be issued. However, no one came to pick up the item.

I contacted Amazon customer care, and they reinitiated the return request. This process was repeated four times in total, but each time, the pickup did not happen. When I called Amazon customer support again to inquire about the next steps for the refund, I was shocked to be informed that it would not be possible to process the return or refund.

When I asked for a reason, I was told that their "investigating team" reported that the return process was canceled by me. This claim is completely false, as no one ever came to pick up the item, so how could I cancel it? I repeatedly informed Amazon customer care that I had not received any notification about the pickup, and I even requested that they provide an OTP for verification purposes if someone came for the pickup. However, I never received any such information or OTP from Amazon.

This entire experience has left me deeply frustrated. I have been a loyal customer of Amazon, having purchased many items in the past, and I have never returned a product without a valid reason. My purchase history can easily confirm this.

Now, I feel compelled to escalate this matter and seek justice. I request that this complaint be taken seriously and that appropriate action be taken against Amazon India for their unprofessional and deceptive practices. As an honest Indian citizen and a taxpayer, I expect my concerns to be addressed by the relevant consumer authorities.

I am not seeking money or a refund at this point; I am simply asking for justice. If companies like Amazon are allowed to operate in this manner without accountability, it sets a dangerous precedent for online commerce in India.

Thank you for your attention to this matter. I look forward to a prompt and fair resolution.

I, being a member of Amazon Prime, would like to draw your kind attention towards the deteriorating customer service of Amazon India due to some dishonest, unprincipled and dodgy Delivery Associates as well as the loopholes in your grievance redressal mechanism.

If a company tries to hide itself as against resolving the issues being faced by the customers, it is an established fact that principles of natural justice are being denied, apart from the rules and regulations, which are put in place for the safeguard of the Consumers. Individually, some of the issues faced by me are as under, among others :

(i) Cancellation of the orders by the Delivery Associates on their own without the information to/consent of the customers.

(ii) Marking the orders as “Delivered
” by the Delivery Associates without delivering it to the customer.

(iii) One more “classic” incidence was experienced wherein the return packet was picked up by your Delivery Associate which did not reach at your end and refund was processed only after a probe was conducted by Amazon, which took approximately 15 days. That process in itself was a harassment wherein I had to call Customer Service many times and to wait endlessly for long time as much as 40 minutes as if the Amazon is of the opinion that Customers are made to suffer and they are duty bound to spend hours for the resolution of their grievances.

(iv) At Amazon, delivery of orders to customers is left on the “pleasure” of Delivery Associates to deliver it as per their convenience and sometimes on the pleasure of Seller and they can refuse to deliver.

Time and again, I have brought these issues to the fore. It is really unfortunate that right from the level of Customer Service Executive to the Escalation mechanism do not work at all. Once I had taken up the issue to Grievance Officer too, but to no avail. In my recent orders, same is the situation when two of my orders have been cancelled out of which one was under “one day delivery” being a member of Amazon Prime. It is an irony, that most of such incidents happen with “one day delivery” orders, otherwise claimed as a benefit to a Member of Amazon Prime, among others. Apparently, purpose of being a member of Amazon Prime got defeated.

Such incidents not only harass customers but also bring disrepute to your organization having international footprints. I hope that such elements will be dealt with an iron hand, but have less faith that anything positive is going to be achieved soon. it is once again requested that the issues raised may please be probed thoroughly to reaffirm the dwindling faith in Amazon’s claim of being “earth’s most customer centric company”.

Account name: Debasmita
Order number:[protected] :574rs. (jdx ultra soft 2 pillows): Placed the order on 9th august. It was supposed to come on 11th. I never received this order, even after calling Amazon multiple times. everyday they told it will get delivered by next day but it never came & finally it got back to seller without my consent. I received not a single call from a delivery boy in Navi Mumbai, and I called the delivery boy, but it always got rejected.

Order number:[protected]: 244rs. (sleepsia pillow)
received the order on 10th August without any prior call from the delivery agent. I started the return process 2 days after that. The pickup agent came on 13th August during office hours. I told them to come later, but he refused and mentioned changing the date. I changed the date to 15th August, but nobody came, and pickup was rejected. After calling customer service, the new date was on Saturday again nobody came, then the customer agent put the date as 20th August (with false assurance) and again no one came. It kept repeating every time, and the order is still awaiting pick up. It is now showing that the order is delayed.

My issue is why I am facing such mental harassment in this hub regarding delivery or return. I complained regarding this multiple times on Amazon, but still no prompt action from their end! I have been a customer for more than 10 years and have never faced such a thing before. Amazon is just taking their customer granted and not taking action for the delivery ground hub in navi Mumbai!!

I am attaching screenshots of the order and screenshots of calls showing how many times I contacted Amazon, but nothing from their end!

I joined Amazon prime hoping that I will get faster deliveries.
Strangely all my orders are processed as non prime member even though the seller item qualifies for prime delivery.

On day of delivery the item reaches the final delivery hub at around 7 AM in the morning. Normally it should be out for delivery by 11 Am.
But it just does not go out for delivery and in the end returns to the previous hub on its own without even getting out for delivery.
This is consistently happening.
I am getting all my deliveries as non prime member despite being prime.
Amazon prime is a waste of money.

I have Ordered a queen size bed and the bed was delivered on 8th Aug 2024 but still nobody came for installation for the same and I had complaint regarding the same in Amazon customer care for 3 Time but still I didn't receive any call regarding bed installation.
Kindly help for the same..
Below is the Details of mine:
Aman Singh
Malang Chawl near Sharma saloon
Opposite police station
KALYAN East, MAHARASHTRA 421306

Amazon Order #[protected]

I have bought the Crucial brand SSD from Amazon India using their mobile app on 12th August.

Due to bad packaging of the SSD which was not handled well during delivery and neither it was packed with safety, a damaged faulty SSD was delivered to me by amazon India on 13th August. The SSD was found crashed between the tomato ketchup 1 kg bottle because of the weight and mishandling by Amazon India, the SSD got damaged. Now I have been requesting their customer service to replace the SSD but they are not accepting my request neither they have been returning my money. It is Amazon India's fault because of which the item got damaged before it was delivered to me and even after Amazon is at fault, they are not helping me. I am uploading the package photo which shows the condition in which this computer part was delivered plus I am also attaching the invoice. I request the national consumer forum to help me with either the replacement or the refund for SSD from Amazon India.

Hi,

This is Srikanth.SP from Hyderabad, i recently purchased few items from Amazon on 9th and 10th August and those are at the final delivery station since 11th early morning and after repeated follow ups respective delivery team is taking no action and this is a serious quality issue in terms of delivery to my location for almost 90% of the orders i need to follow up 5-6 times on every other order for making prompt delivery on said date. Regarding the current delivery i almost made some 10+ calls to the Amazon Customer Service to fix the delivery issues but nothing fruitful.

This is utter negligence handled by amazon delivery team, they not delivering and causing grievance to the consumers.

I request to please investigate the Orders tracking ID:[protected] and do the needful

Thanks & Regards,
Srikanth.SP
[protected]

I ordered a cooler from amazon but during the day of delivery, i was not able to pick up the call and the delivery agent hand over the order to resident. The order was prepaid and they irresponsibly hand over to anyone . when i complaint regarding the same they file an investigation and are saying that the product is already been delivered and are refusing to provide me refund

I got a wrong product delivered from Amazon (Order #[protected] and they accepted their mistake after their investigation and agreed to create return pick up. But now nobody is coming up to pick up this order and every time they are cancelling it and blaming, I am cancelling it. As per their policy, as said by their CC agent, if three pickups fail, they would initiate my refund, even if pick up does not happen. Now they are neither picking up the product, nor giving back me the money. Every time I talk to CC agent, they say different thing and blame me for cancelling the pickup while I am not doing anything and I am frustrated because my money got stuck and I need Laptop as soon as possible, that would not be possible until I get my money back from Amazon. Request you to help me get my money back as soon as possible.

I am writing to express my frustration and seek urgent assistance regarding an issue with my recent order. I received an incorrect item, and despite discussing this concern with Amazon India’s customer care representatives, the issue remains unresolved.

Initially, I was informed that the delivery boy would handle the pickup of the incorrect item. However, the delivery boy visited 4-5 times and refused to accept the return, stating that the item was different and that there were no clear instructions regarding the return process.

As a loyal and long-standing customer, I find this situation highly disappointing. I was assured that a replacement or refund would be arranged, yet I have been informed that neither is possible at this time.

Please prioritize this issue and assist in arranging a proper return and resolution for the incorrect item. I appreciate your prompt attention to this matter.

Thank you for your assistance.

Best regards,
Shubham Grover
Order Number[protected]
Contact- [protected]

I have placed order no[protected] on 21 July 2024 for Amazon Brand Symbol Women's Regular Fit Work utility T shirt.
I received the same on 30 July 2024 but due to color change I request for replace with other color. I received a message from amazon that your order will be delivered on 2nd August. I received message from Amazon on 2nd august at 7.42 PM that your order delivered. I have not received any order from your end. Immediately and also the next day I talked to your customer care, and they assured me you will get your order on 3rd August. Till date i have not received my order. I wish you will help me to get my order.

2nd I placed order#[protected] 21st July for Premium Women's letter print Regular T shirt (SU-08_Black-XL) which I have not received 31st July 2024, so as per your customer care representative advice I cancelled order, and I reorder the same with change rate. Your customer care representative gave me a very good response and assured me to refund Rs.150. Which is mentioned in the following email I received from Amazon.

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Wed 7/31/2024 10:26 AM
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Message From Customer Service
Hello,

This is rearding your order#[protected] which was undeliverable. You can place a new order for the same item and we will provide price difference of Rs 150. once the refturn windiw is closed.

We appreciate your patience and cooperation.

Warmest regards,
Neha V.
Amazon.in

Now I request you please deliver my first order and refund Rs.150 as agreed by you for second.

If we are placing bulk order Amazon makes many mistakes while delivery. I hope i will get good services from Amazon.

Thanks
Regards
Deepak Shah
Mobile [protected]
305/B Akshardham Apartment
Near Akota Garden
Vadodara 390020

Order date 25-Jul-2024
Order #[protected]

Not yet dispatched
We'll e-mail you when available.
Cycle Karpure Camphor Sachet, Pack of 4 - Room, Car and Air Freshener 499.00
Qty: 1
Sold By: Cycle Pure Agarbathies

Many times happened with Amazon, many times i complaint customer care no response.
Pls help me
This product may small, but Thais is not 1st time happening with Amazon.
Many products not delivery on time, after I take Prime members fee every year.
My prime members fee is waste I paid every year.

This is regarding my Order #:[protected], Soundcore by Anker Liberty 4 Noise Cancelling Earbuds, dated 21/07/22 delivered on 22/07/22 at around 1.20 PM by amazon delivery agent named Dharamveer as per gate entry approval data on MyGate society app. I opened the package after he left and was shocked to find both charging case and earbuds missing from retail product box. I immediately contacted the delivery agent Dharamveer, who asked me to call up customer care to place a replacement request for missing items in the package and enquired if I had made video while opening the package. I told him that I never make package opening videos and have taken pictures immediately after finding the main items missing. I tried raising replacement request through web portal by uploading same pictures, but it took me to place a call request who provided me 27th July as resolution date for missing items. I called up on 27th July to know about the status of the complaint, I was told that the investigation team has denied the replacement request. I requested customer care twice to connect me to the investigation team as they had denied replacement without having a look at the product and package snaps taken after the delivery for which they replied in negative and asked me to release the call. I have also posted the review for the same product expressing my shock which I hope that Amazon approves of. I am attaching all the pics and audio of telephonic conversation with Amazon delivery agent for your further investigation to re-process the replacement.

I am long time amazon customer for more than 10 years with rare returns due to missing parts and first due to missing main product in the product box. It is this my trust in Amazon whom you proudly advertise "Apni Dukan" that I did not make any box opening video for which I feel that I am being penalised for, please help me in restoring the same trust and guide me for continuous shopping experience with Amazon.in

Dear Consumer Court of India,

I am writing to lodge a formal complaint against Amazon India for providing misleading information and refusing to refund the amount for Order #[protected], a sofa cum bed purchased on July 9, 2024.

I was dissatisfied with the product due to its size and overall quality. Following Amazon's guidelines, I initiated a return and refund request on July 12, 2024. The customer service assured me that a pickup would be scheduled for July 15, 2024, and the refund process would commence thereafter.

However, on July 15, the Amazon delivery executive failed to pick up the item, citing the size of the package and the fact that he was on a bike. Despite this, Amazon's portal falsely indicated that I had rejected the pickup.

Undeterred, I contacted customer support again on July 16 and rescheduled the pickup for July 17. Unfortunately, the same issue arose, with the delivery executive claiming lack of space and promising to transfer the pickup to another team. This pattern repeated on July 19 and July 24.

On July 25, I was informed that an investigation would be initiated, and if the pickup failed again, a refund would be issued on July 29. However, on July 29, Amazon backtracked and claimed that the investigation showed I had rejected the pickup, denying the refund.

Throughout this ordeal, I have been subjected to inconsistent and misleading information from multiple customer service representatives. Despite repeated rescheduling of pickups at my end, Amazon has consistently failed to fulfill its obligation.

I have attached copies of all relevant correspondence, including emails and call records, as evidence to support my complaint.

I request the Consumer Court of India to intervene and order Amazon India to:

Initiate the refund process immediately for Order #[protected].
Compensate me for the mental agony and inconvenience caused due to their negligence and misleading information.
Take strict action against Amazon India for violating consumer rights.
I look forward to your prompt action in this matter.

Thank you for your attention to this urgent complaint.

Sincerely,
Nikhil
B-10A, Hastsal Vihar, Near Rathore Caterers, Uttam Nagar, N.D- 110059
[protected]

Sir,

I have order a firestick 3rd generation remote my order no. is[protected] from Amazon App on 20.07.24. I got delivery of this product on 23.07.24. But this product is not the same as my order even the remote brand and model number is also difference. At the same time I have complaint their customer care service and provide photo of this product also. They assure about this problem. But on 27.07.24 they reply me product and order are same and they can not help me.

I will send the order details with product image which is i have get. I have full faith that even a person with common sense will understand that these two are not the same.

Kindly help me and give me my hard earned money back.

Name: Vivek Kr Singh
Add: D-99, 4th Floor, Uttam Nagar, Delhi-110059
Mob. No. [protected]
Email: [protected]@gmail.com

I ordered "INR steam wallet code" digitally about Rs.1095.00 on 7July2024. 3:28 pm
i canceled the order within 2-4Hrs.
After some time i got email which says that the refund for the order of Rs.1095.00 has been processed successfully on 7/7/2024.
then i checked on my google pay app and i found and confirmed that i did not got my refund back.
google pay shows (need action).
i believe that you guys will help me with all mighty I'm counting on you
guys.

I ordered "ASICS Men's Gel-Contend 4B Black/Energy Green Footwear (9 UK, TOO1B.002)" shoe from amazon on 3rd July 2024. Due to size issues I have tried to return the shoe and order the shoe on the next size.

I placed the return order on 6th July 2024 and the return was picked up by the pickup agent on 11th July 2024. I got an update that the order has reached the warehouse but the amount was not returned to me.

Initially I got an update that the amount will be refunded before 19th July 2024, I did not get the amount when I again contacted the support and got an update that amount will be refunded by 23rd July 2024. Since I did not receive my money back when I called today I received the date as 29th July 2024.

Further I came to know that the product picked up from me by the pickup agent is not properly delivered to the warehouse and they are investigating this issue. Pickup agent validated the product and got it from me. Ideally I am not sure the reason for holding money for your internal issue. I am not sure how long they are going to hold my money and they are not going to pay the interest for my money.

I need my money back immediately or I need the penalty to be paid for this issue from your end. I cannot wait for another week to know the updated deadline.

Order No.[protected]

Product : Oneplus Bullets Z2 Bluetooth Wireless in Ear Earphones with Mic, Bombastic Bass - 12.4 mm Drivers, 10 Mins Charge - 20 Hrs Music, 30 Hrs Battery Life, IP55 Dust and Water Resistant (Magico Black).

I have payed the product amount the time of order placement.

I have not received any call from amazon delivery person the order status is delivered.

Amazon haven't delivered my product.

i want my product as well as compensation for the mental trauma i have gaone throug due to there miss-behavior

Ordered Honor Company's earbuds from Amazon but received the same from another company and Amazon also refused to return or replacement. Amazon's Polly bag was also damaged received.