Amazon India Complaints & Reviews

I have ordered multiple products with Amazon on 22nd Aug 2023 and 2 products were scheduled to deliver on 24th Aug 2023. But on 24th Aug 2023, i've received only one product instead of two with a confirmation of both the products are delivered. immediately contacted with Amazon customer care being informed that investigating is initiated on 28th Aug 2023 with a second approach to customer care. Since there is no response from Amazon till today and I again call to customer care today and surprisingly being informed that I've not reached Amazon customer care on this case before. Asking again the basic details to initiate the investigation after 30min of discussion on the call.
Amazon as a customer centric company (So called) never addressed their complaints and this is the 4th incident happened to me till now.

I ordered a HP 14s, Ryzen 5-5500U 16GB RAM/512GB SSD 14-inches
(35.6 cm) FHD, IPS, Micro-Edge Display/AMD Radeon
Graphics/Alexa/Win 11/Backlit KB/Dual Speakers/MSO
2021/1.46 Kg, 14s- fy1003AU, Windows 11 Home |
B0B58VN76J ( B0B58VN76J ) laptop on 7 August, 2023.
It was delivered on 8 August, 2023 and when opened the packaging found that screen has damage. There was a line on the screen and I put the replacement request for the same on the same day.
A technician visited for the inspection of laptop on 9 August, 2023 and he found the laptop faulty. So, I put the request for replacement. Replacement was to be done on 10 August, 2023 but no one came for the replacement. Then again I raised the concern that no one visited for replacement then I was assured that there is no evident of the consignment and it was assured that the laptop will be returned. The expected returned date was scheduled to be 11-12 August, 2023. I waited for these 2 days and as usual no one appeared for the return.
Then it was scheduled for the pickup on 24 August, 2023. A pickup guy came and called me and that pick up boy was at different location so I told him to wait at that location so that I'll handover him the laptop as he was not aware of the location. After 10 min I called him he didn't pick up my call. I tried him multiple times but he didn't pick up the call and at last he put my number in the block list. Now, it was scheduled for pickup on 31 August, 2033. no one came for the pickup on that day also.
Then it was scheduled on 4 september, 2023 then as usual no one shown up. Then again it was scheduled for pick up on 7 september, no one came then again scheduled on 8 September, no one came.

Kindly get this picked and refund my money. I am stuck in between that I am not able to escape from this mess.

I am a working professional working 9 to 6 I don't have so much time to write mails Contact customer support on regular basis this is a case of mental harassment.
It's like torture to your valuable customers.
No one helps even if you reach out to customer support they either transfer or apologize nothing more than that I am so much frustrated and helpless right now.

There is no such platform where they can resolve these issues on priority basis.

I had placed an order on September 5 2023 and the product was supposed to be delivered today September 8. I received an email stating that the product was delivered, but I did not get any delivery.
Order ID:[protected]

I purchased a gift card of Rs. 3000 on 21st July, 2023. Order no. is[protected]. There was an offer that if I purchased an Amazon Pay gift card worth Rs 3000 and more, I would get Rs. 100 cashback. But I didn't get that cashback. I have a complaint to the customer care 2-3 times. Every time they told me that that have raised the complaint and would get resolved in 7-8 days working days. But neither did I get any cashback nor any answer from their side.

Complaint against Amazon for non-refund of order bearing no.[protected].

Sir/Madam,

I am writing this to lodge a complaint against Amazon India for not refunding my order despite repeated requests.

I had ordered below mentioned product,
(1) Ultica Fab Velvet Curtains for Door 7ft Set of 2 | Emboz Panels for Home and Office Decor | Eyelet Grommet Curtains for Living Room Kitchen Hall, 4 x 7 Feet (Cream).

(2) Ultica Fab Velvet Curtains for Door 8ft Set of 2 | Emboz Panels for Home and Office Decor | Eyelet Grommet Curtains for Living Room Kitchen Hall, 4 x 8 Feet (Cream) from Amazon on 14-Aug-2023 for Rs.3047.

The order number was[protected]. The product was delivered on 20-Aug-2023, but i was not satisfied with the recieved product, so I raised a return request for the above mentioned products and Amazon secheluded return pick up on date 23-Aug-2003 but Amazon delivery partner has picked up the product successfully on 22-Aug-2023. Even the pickup boy checked the order while pickup and took it.

After the successful return pick-up I was waiting for my refund and day passed i didn't receive any refund from Amazon. I contacted Amazon customer service several times, but they did not provide any satisfactory resolution. At first when i asked them why you are not updating its status as picked, they told me it is already processed and not showing picked on status due to some technical fault. Later, when asked again about my refund. They said the pickup wasn't successful despite their Amazon delivery partner has picked up the product successfully. After requesting them to refund amount for more than 10-15 days they either gave false promises or did not respond at all. They even cut the call in between.

Either the pickup boy has misplaced or lost the order and they are not accepting this fault is from their side. The pickup call was from the amazon company so they can track every step of pickup but are not paying attention to this. They even didn't provide me my complaint number but after making repeated requests they provided me a Ticket number A1MLUKQL5WI7CS for my reference.

This is a clear violation of their own refund policy, which states that if a product is returned successfully, the customer can get a refund.

I have attached copies of my order invoice and payment receipt with Amazon as proof of my claim.

I request you to kindly look into this matter and direct Amazon to refund my order amount along with compensation for the inconvenience caused by them.

Thanking you,
Yours faithfully,
Ayushi Dashora

Address:
215-C, Sardarpura
Udaipur,
RAJASTHAN 313001

Email: [protected]@gmail.com

Good day, i requested a refund on the amazon platform to get my money back but they refuse if i don't pay 16K to finish a order, i explained that i sent them all the money i had and i can't finish the order but they refuse to refund me or to let me withdraw the money on the platform, please help me, i really need that money back, please

On 23 Aug 23 have ordered Nintendo switch ver 2 from Amazon india. On 31 aug 23 the product was delivered to me without taking the otp . The delivery boy ran away. After few minutes the otp message came to my mobile and the product was showing delivered on Amazon mobile app. Immediately I opened the product and found piece of clothes, at the same time I complaint about this to customer care. They asked for 4 days of investigation time. Post...

Respected,

I was ordered an AC from amazon india on 30-march-2023 and it got delivered on april 3rd - 2023 from august 3rd week onwards my ac was not working i was raised the complaint about my ac was not working to amazon and they are not responding its been already 15 days, can you please take necessary action.

This message is regarding a coupon buy from Amazon for a Zomato gift card of 250 rs. When I applied it on Zomato it showed an error message that the coupon was already used. Zomatoo customer care not helping regarding this not even Amazon customer care helping - the order number is[protected].

Hello,

i have a product from amazon services as i requested for refund and return service of the product. amazon has picked up wrong item for return with checking the product and have raised a complaint regarding this to service agent explaining them whole scenario and they mentioned they will be helping me out by sending back the product and pickup the actual product but now they say we have issued the refund and we cant return the product which costs more than the actual product. amazon is making customers fools and just trying to loot the money of customers making false statements for every call i make to them.

Hi,

I have already made complaint regarding missing phone from parcel. But after taking one week time Amazon failed to provide satisfactory response. And this is really surprising that instead of takings strong action against this mischief Amazon is telling me that they have delivered the product. I am sure no investigation has been done Anyway I have gone out of the protocol to record footage from my office when opening the packet. Please go through the video link and respond on urgent.

Video link of opening the packet: https://we.tl/t-htV2cqFeJs

I recommend either you take the action, send me replacement and file a police FIR against the delivery partner/channel. We cannot afford to loose a penny due to Amazon's negligence.
Speedy response will be appreciated, since we need the new phone on urgent basis

Order#[protected] from this 2 items were returned,
1. Van Huesan Women's solid regular fit tshirt red (amount 460/-) and
2. Van Huesan Womens Plain Regular tshirt Navy (amount 404/-)
the total refund was supposed to be 864/-

another order refund is pending
order#[protected]
The Souled Store Superman tshirt (amount 629/-)

Sir I have ordered for a mobile cover on 01.06.2023 and received order on 05.06.2023 by paying Rs. 160/- But as I opened it was not as per order because order was for blue colour and it was of pink colour So I requested to refund back the order and on 06.06.203 I returned it to the courier boy and waited for refund but not got refund of my money paid. When I contact on your customer-care they told me that the product is not received to supplier. Now my question is when I returned the product and courier boy has informed you that he got back the product then what is my fault. I request you to refund my money of Rs 160/- as this type of inconvenience and behaviour is not expected from such a big online shopping platform.
My Amazon id is [protected]
Namish Goyal

I had ordered Redmi 9A mobile phone a month back through Amazon application by making an online payment of Rs.7, 990. Then instead of mobile phone I had received Women Handbag and I had informed the support team immediately and they asked me to return back the order which I had received. Few days later when I contacted the team said the order I had placed cannot be replaced and they will initiate the refund only and I agreed for the refund process. Again after many days when I again contacted the support team about the refund status, the team said they cannot refund the amount as the phone I had ordered shows delivered in the status, but very clearly I had not received the order I placed.

Dear Sir/Madam,
I have done my Jio mobile Recharge for Rs. 666/- with platinum debit card but 100/- cashback not credited
As per Amazon offer period 11th Aug 00Am to 11:59 pm I have done recharge but Rs. 100 cash back is not credited.
Amazon Customer care informed me that the card has used earlier for other order which is out of the current offer period. I have requested them to issue the cashback as per the terms and conditions mentioned in the offer which I followed exactly.
Plz find the order details:
Order id:[protected]
Jio prepaid recharge: 666/-
Note: in the T&C Amazon has not mentioned any condition like the offer is applicable only for first time Or only one time for the platinum debit card. But they rejected my cashback request that the card is used earlier.
Kindly refer to the attached screenshot T& C and do the needful.

Started a refund for
Lifekrafts Polyvinyl Chloride Experia rubber mat
Size: 88x58 Cm
Colour: White 88x58 Cm (Accu-Pebble)
But it is showing Return pickup verification failed, even though no one even contacted me.
Refund process is not proceeding now and my 800 rs is stuck.
Order date

07-Aug-2023

Order #

[protected]
Pickup Tracking ID:
[protected]

My an order[protected] get cancelled by delivery boy by himself without an information, , , even customer support also not doing his job properly they are not able handle the complaints, , , , i have discussed with multiple people within 4 hrs every i have to confirm my all the detail to every body, , in the last product not delivered to me and in the last i got a massage " A refund will appear on your original payment method in 2-4 business days" even there is no any kind of communication or information or call from my side for the cancellation or Refund...

A faulty wardrobe is delivered and installed. To refund the same they are not sending technician to uninstall and customer care said to do it ourselves ( even the professional took 3 hrs) and no refund where provided till date

I had place an order, wait 5 days to arrive and for 4 days the package wasn’t getting delivered for 4 days. Finally amazon customer said to cancel place another order to other address. The package came something else and now since 2 days no one is coming to pick up.

The product was left on my doorstep when I was out of town and wasn’t informed on call as well. It was left at my door on 10th of august and i raised complaint on 19th which is less than 10 days but still they are not returning it. The product was not same as shown on the website. It should have been a 4feet by 6feet size wallpaper but they delivered in two parts that is not combined 6 feet as well.