I am writing to formally lodge a complaint against an unsatisfactory delivery experience that I recently encountered with my Order number[protected]. The delivery happened on the 23rd of September Time Between 10.24 am to 10.45 am.
I had ordered four sets of curtains, as clearly specified in the order, but when the delivery was made, I received only one small packet containing a single curtain set. This glaring discrepancy prompted me to review the CCTV footage from my security cameras, which reveals that the delivery person indeed handed over only one small package. attaching CCTV Footage as evidence.
Upon contacting Amazon Customer Support to report the issue, I was dismayed to learn that the investigation concluded with the claim that all four sets were delivered. I find this response deeply troubling, as it contradicts the tangible evidence provided by the CCTV footage.
I value the trust and reliability that Amazon has built over the years, and I believe in the company's commitment to excellent customer service. However, this recent incident has left me feeling frustrated and disappointed.
I kindly request that you conduct a thorough review of my case, considering the evidence I have provided. I urge you to take appropriate action against any fraudulent practices within your delivery system, as this not only affects customers like me but also tarnishes Amazon's reputation as a reliable e-commerce platform
For any clarifications, you can contact me on +91- [protected] +91-[protected].
Amazon India customer support has been notified about the posted complaint.
Oct 11, 2023
Updated by Madhukarmishrasumit Here is video footage as evidence. He is giving only one pkt.
Sub: cheap tricks are being played by Amazon by sending other products instead of ordered product.
Ref: Order#[protected], Ordered on 8 October 2023
Payment processed : EMI Rs. 1284.30 for 6 months
I am very sorry to bring to your attention that on September 22nd, I ordered a Blow Hot sapphire 4 burners gas stove and after a week, I received a call from Amazon delivery boy insisting on taking delivery from security later because he could not deliver the product at my door step. When I refused to take delivery from security, he finally visited my residence where I saw the product package was tampered with and it appeared to be opened the carton and I asked what happened and why it is in this position and he rudely said nothing has happened and compelled me to take delivery and said I cannot according to Amazon policy customers are advised not to take delivery. Surprisingly, I did not receive a replacement product but rather a refund. Later, when the Dussehra offer began again, I purchased the same product and this time I received a discount along with a no-cost EMI offer and I was eagerly awaiting the product, and on 12th 2.30 PM Amazon delivery boy visited my residence where elders were not present and only my 9-year-old child was present, and the Amazon delivery boy delivered the product to my kid and called me for OTP, where I requested him to come after half an hour so that elders would be present in the house to collect the delivery and I believe delivering the product to the kids is against Amazon policy and even kids do not know about the product or anything he left the house with the product and later after half an hour I tried to reach him many times but he did not respond to me and in the evening I brought the same thing to Amazon customer care and I was told they have lodged a complaint.
Yesterday, on the 14th of October, at around 8 p.m., an Amazon delivery boy came to my house and asked to take delivery of a parcel of tags that I had not ordered other than the gas stove, and I told him that it was not ordered by me and that it was dispatched to me by mistake, and he took back the product, and surprisingly, today afternoon, another delivery boy came with the same parcel and asked me to take the product, He stated that it is prepaid, so why can't you take the parcel? I stated that I did not intend to accept delivery of others and gave back after 10 minutes when I received a call asking if I had rejected the product, to which I replied yes.
Dear Sir/Madame, When I contacted Amazon customer service, I received a recorded message stating that I had rejected the Blow hot sapphire 4 burners gas stove delivery, which I did not reject, and I am shocked to learn why these cheap tricks are being played by sending other products that I did not order and then treating that rejection as if I had rejected the Blow hot sapphire 4 burners gas stove, which is unfair and do not meet the standards of the reputed firm like Amazon. Please look into this the game played by the people.
Please look into the criminal ideology used to cheat the customers. I request that management consider how much time and effort customers put into ordering products and how they are disappointed. Looking at all of these criminal ideologies makes me think twice about ordering from Amazon and sharing the same with friends and family.
As I ordered this with a credit card and the EMI was processed, I'm uncertain about how to proceed.
Kind regards
Munaga Srinivas Kumar
Mobile no- [protected]