Amazon India Complaints & Reviews

Ordered few products on 2nd
there was a call on 3rd T 930 pm for delivery, and said will delivery tomorrow, no delivery happened till now,
called customer care to find out about the status, all the support agents are rude and called not solve the delivery issues
madan worst agent and no curtesy to help
pari mam said she will solve the issue but nothing done till now
soumita said same she did not solve the issue
varsha the utmost worthless agent with zero knowledge and rude like worst person on the world
few more agent spoke all are same
call me on [protected] or [protected]
over all worst service by amazon
its better for amazon to beg rather than selling goods
cheap behaviour and worthless people to help

I hope this message finds you well. I am writing to express my ongoing frustration with the handling of my order and the communication I've received from Amazon team. I was informed that no action could be taken until a response was received from their backend team regarding my issue. However, I am concerned that the investigation has not been conducted thoroughly or fairly, leading to an incorrect and unfair resolution.

Order Details:

Order ID:[protected]
Product Ordered: 12-Hour Absorbent Adult Diapers (Blue package)
Product Received: 10-Hour Absorbent Adult Diapers (Orange/Red package)
Date of Delivery: November 29, 2024
To clarify, I ordered 12-hour absorbent adult diapers, but received 10-hour absorbent adult diapers instead. This discrepancy is causing significant inconvenience, and the delay in resolving this matter is creating undue hardship. I find it troubling that Amazon team has confirmed that the correct product was delivered without any proper verification of the issue. Such conclusions are not only premature but also disrespectful, as they undermine the legitimate concerns I have raised.

Additionally, I have been informed that my account exceeds the allowable number of return or refund requests. However, I have not requested any returns or replacements for previous orders, except in cases where products were damaged/wrong. I have ordered many items from Amazon, both from my account and from my relatives accounts, and this is the first time I am encountering such an issue. I believe this assertion regarding my account's return history is unfounded and does not reflect the facts.

For your reference, I have provided a list of additional order IDs from both my account and my relatives accounts, which demonstrate my long-standing and responsible use of Amazon:

Mohit

[protected] 4
[protected] 5
[protected] 3
[protected] 1
[protected] 1

Sampath

[protected] 2
[protected] 1
[protected] 1
[protected] 1
[protected] 1

Siva

[protected] 2
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 2
[protected] 4
[protected] 2
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1

I kindly request that you re-examine my case with greater attention to detail and respond with a resolution after conducting a thorough verification. I expect either a prompt replacement with the correct product or a full refund, as the error was clearly on your part.

Thank you for your attention to this matter. I trust that you will handle this issue fairly and efficiently, ensuring that customer concerns are addressed with the respect they deserve.

For your reference, I have attached images showing both the product I ordered and the one I received. These images clearly highlight the discrepancy between the two items.

Best regards,

Mohit
mohit.[protected]@gmail.com

Dear sir/madam,
I am prabha sunam and i am the prime customer of amazon india, i have ordered boldfit knee caps for women & men knee support for men gym knee cap for men knee pain relief products knee support for women knee brace for knee pain knee pad knee guard knee band knee belt - l with order no #[protected] and it was supposed to be delivered today on 4th of january 2024, but now the status is showing delivered, but it is not delivered to me. It is very disappointing for a prime customer to see this bad performance of amazon, if these companies are doing this and why should we take your subscripton?. I want my package delivered today itself asap.

I recived a wrong product i order it from skivv website and today it received to me delievery men was amazon partner and i recieved dirty cargo tho i ordered jacket

Dear Sir/Madam,

I would like to complaint against Amazon india for delay and non responsive refund process for undelivered product.
I have ordered a product with order Id:
[protected], however product was undelivered due to some amazon internal or merchandise issue. I do received a notification that your refunded amount will be redirected to my original payment method (which is amazon pay balance) which was not yet receive till date even after multiple follow up with costumer care and they were not even providing satisfactory reason for delay refund.

I am writing to lodge a formal complaint against Amazon regarding a misleading and unresolved issue concerning my purchase made on 13th December 2024.

Details of the Complaint:
1. Purchase Details: I purchased [Product Name] from Amazon (Order #[protected] and opted for the EMI payment option using my credit card.
2. Discrepancy: While the Amazon app reflects the transaction as converted to EMI, my credit card statement indicates otherwise, demanding the full payment.
3. Bank’s Confirmation: Upon inquiry with my bank, I was informed that Amazon failed to submit the necessary request for EMI conversion.

Despite multiple attempts to resolve the matter with Amazon Customer Service, I have been subjected to unacceptable treatment:
1. I was kept on hold for over 30 minutes multiple times during calls.
2. Promises to escalate my issue to a senior representative were not fulfilled.
3. Amazon refused to provide the EMI payment structure or acknowledge their failure in processing the EMI conversion.

This situation has caused me unnecessary financial strain, mental distress, and a breach of trust. Furthermore, Amazon’s lack of transparency and accountability raises concerns about potential unfair trade practices under the Consumer Protection Act.

Supporting Documents Attached:
1. Screenshot from the Amazon app showing EMI conversion.
2. Screenshot of my credit card statement showing no EMI conversion.
3. Additional relevant payment details.

Relief Sought:
1. A formal explanation from Amazon for their failure to convert the transaction to EMI.
2. Immediate correction of the issue, ensuring the transaction is converted to EMI as agreed.
3. A written breakdown of the EMI payment structure for my records.
4. Compensation for the inconvenience caused and the financial strain I have suffered.

I request the Consumer Forum to intervene in this matter and ensure that Amazon complies with the terms and conditions they promise to their customers. Please take appropriate action to prevent other consumers from facing similar issues.

I had ordered toshiba 55 inch TV from Amazon. I got delivered it on 7 dec. On delivery I got it damaged. So I immediately raised refund on return request. First amazone employee said it will be picked in next 72 hours. After 72 hours I waited for 24 hours extra. After that I called customer care once again an asked what happened about return he said your return is not picked up yet so I cancelled it. He cancelled my pickup on is end without my concern. Then I requested him to raise return request once again. He then contacted to his senior team. There I talked to a lady he then added return request once again. Also told me it will picked up in 72 hours. But 120 hours passed till yet no one came to pick up my return parcel. Amazons delivery partner and pickup partner is so lazy. Please help to resolve my issue I have to fill the emi if my item was not returned early.

Order #[protected]
On 15 November 2024, I received the Shocknshop Analog Rubber Digital Sports Multi-Functional Dual Time Black Dial Watch for Mens Boys -SK04. ₹429, the product was not working, so I returned it. An Amazon courier picked up my product, but he said did not know the serial number, so he went to the office and checked the serial number after completing the pickup in the Amazon app. but the Amazon courier person did not complete it. I called Amazon customer service support many times the caller said he raised the complaint and the product was refunded the money within 72 hours so don't worry about this case.

but today 17 December 2024 I called Amazon customer service support the caller didn't have a refund amount so moved to call the next-level team the person's name is Ravi. he said no refund your money. I was explaining the cheating of your Amazon courier person. but he said was not refunded the amount this is not our response.

I was deceived by Amazon customer service and the courier. Kindly investigate and do justice.

Order Id[protected]
Order Value - 2398/-

The product very bad quality & not usable in any way product quality is very bad its had sharp edge person may get injure due to use of it. So how I will use my child n wife will get injury so how will be responsible. Will amazon India take his insurance

Subject: Complaint Regarding Non-Functional Canon Printer (Order Number:[protected], Case: 500492)
Complaint Details:

I am writing to lodge a formal complaint regarding a Canon Printer (Serial Number: KNWE17132), which I purchased through Amazon India. The printer has been malfunctioning since the purchase, and despite registering a complaint with Amazon over a month ago, the issue remains unresolved.

Details of the Issue:

Product: Canon Printer (Model: [Model Name], Serial No.: KNWE17132)
Order Date: 27 April 2024
Order Number:[protected]
Issue: The printer has not been functioning properly since the purchase. I have contacted Amazon customer support multiple times, but the issue is still unresolved.
Complaint Registered With: Amazon India
Case Number: 500492
Date of Complaint Registration: november
Actions Taken: no

I have reached out to Amazon customer support several times and raised multiple follow-up tickets, but despite this, the printer remains non-functional. This ongoing issue has caused significant inconvenience.
As a consumer, I expect prompt service, especially when dealing with trusted brands like Canon and Amazon India. I am requesting an immediate resolution, whether it be a repair, replacement, or refund for the defective product.

Contact Details:

Name:Venkatesh shanmugam
Email Address:[protected]@gmail.com
Phone Number: [protected]
I kindly request that the concerned authorities take immediate action to resolve this matter as soon as possible.

Thank you for your attention to this issue. I look forward to your prompt response and resolution.

I have placed an order with Amazon on 24th Nov 2024 and when the order gets delivered it doesn’t meet my expectations and some screws are missing so immediately i have created a return but nobody came to pick the item and return was cancelled so again multiple times return was created but nobody came to pick the item and when I called Amazon support they said they have raised a complaint and i have to call them on 10th Dec to get things sorted and they will refund the amount but when I called then today on 12th Dec they said (you can do whatever you want to do and we will not help you or give refund) so i decided to raise a complaint against them. It seems they are doing SPAM or cheating the customers.

Dear Amazon Customer Support,

I am writing to formally lodge a complaint regarding an order I placed on December 9, 2024, at 12:37:52 hrs from amazon.in. The order was for a track suit, sold by COCBLUE RETAIL LIMITED. However, upon receiving and opening the parcel, I discovered that the lower part of the track suit was missing. Please find attached an image of the received parcel for your reference.

I promptly contacted customer support on the same day, and a return package request was raised on December 11, 2024. Subsequently, a delivery person came to my home to collect the return item. However, upon explaining that the lower part of the track suit was missing, the delivery person refused to pick up and return the parcel.

This situation is highly inconvenient, and I am disappointed with the handling of my return request. I urgently request that the issue be resolved, and the order be returned promptly. Additionally, I expect a full refund of the amount paid for this order as soon as possible.

Attached are the invoice and a photo of the received parcel for your reference.

Thank you for your prompt attention to this matter. I look forward to a swift resolution.

Sincerely,
Yashpal Singh

कम्पनी और कम्पनी के सेलर द्वारा मेरे साथ बड़ा फ़्रॉड किया है। जो कि इतने सालों में कभी ऐसा नहीं हुआ। मैंने मर्फ़ी रिचर्ड का १५ फिन का ऑयल फ्री रूम हीटर ऑर्डर किया था। जिसकी क़ीमत १५९९९/- थी। और हमे ११ फिन का ऑयल फ़िल्ड रूम हीटर भेज दिया गया जिसकी क़ीमत ८८७५/- है। जबकि हमारे द्वारा कम्पनी को पूरा भुगतान किया गया है। हमने समय रहते कम्प्लेन भी किया। लेकिन कम्पनी ने आन्तरिक इन्वेस्टीगेशन के बाद यह कह कर सामान वापस नहीं किया कि आपको सही सामान डिलीवर हुआ है। जो कि पूर्णतया ग़लत है। कृपया संज्ञान लेने की कृपा करें।

I had made a transaction or Rs 800 to Amazon India via GPay on the 25 of November 2024, the amount was deducted from my account, however, Amazon claims that it has not yet received the amount paid by me despite the fact that I already have the transaction ID with me.

This is regarding my order falsely marked as delivered on 20-Nov-2024 at 10:19 PM. Despite repeated attempts to resolve this, Amazon customer team has failed to address my concerns. This delivery required an OTP confirmation, yet no one contacted me or asked for the OTP during delivery. How can it be marked as delivered without fulfilling this mandatory step? This further proves that the product was not delivered to me. Additionally, I was denied access to delivery details like the delivery person's contact information, which raises serious doubts about the investigation process. Handling of this issue has been extremely disappointing. Here are the key concerns: No OTP Confirmation: A required step was bypassed, yet the order is marked as delivered. Unusual Delivery Time: The order was marked as delivered at 10:19 PM, which is highly irregular. Lack of Transparency: I was not shown any proof of delivery (e. g., photo or recipient signature). I demand immediate action. Either provide a full refund of ₹5, 625. I expect a prompt resolution to this matter.

I have raised a request on Amazon platform to return a item because of size issues. But this item is not being picked up by amazon and when I complaint about this to amazon customer support they say it's because of operational or technical issues. This has happened 3 time this week and item is still not picked. This is turning out to be bothersome for me as I can't be always at my stay to give the item. I'm not getting any details about the return pickup even after requesting it multiple times.

Amazon exchange order id :[protected]
Please look into this case

I am writing to express my serious dissatisfaction with the handling of my recent order (Order Number: [[protected]]).

On [19th nov 2024], after a delivery was wrongly rejected without contacting me, I called Amazon customer service. I was assured by Shina, a member of the leadership team, that my order would be reordered and would not be cancelled again. Shina further promised to call me at 11:00am to confirm the details. However, I did not receive that promised call, and to my dismay, I have found that my order has been cancelled once more

I have a recording of my conversation with Shina, where she made these commitments. This series of broken promises and the repeated mishandling of my order is unacceptable, and I am requesting immediate resolution.

I am writing to formally raise a complaint regarding the unsatisfactory delivery service I experienced with my recent order (Order ID[protected], placed on 17th November.

On the scheduled delivery date, I received a call from the delivery person in the afternoon. To my disappointment, they rudely stated that they would not deliver to my address, citing the delivery as being “too small” to warrant their time. Despite this, they assured me they would deliver the item later in the evening.

At 8:30 PM, while I was still in the office, I attempted to contact the delivery person. They disconnected my call several times. When they finally called me back, I missed it momentarily but promptly returned the call. Their response was unprofessional, claiming they were in my area, but since I "did not pick up, " they had left. This was both untrue and inappropriate.

When I mentioned that I would file a complaint, the delivery person curtly encouraged me to do so and subsequently marked the item as "rejected by customer, " which is inaccurate. The phone conversation was recorded, and I urge you to review the recording to verify these details.

This order was intended as a birthday gift for a child, and this entire experience has not only caused significant inconvenience but also ruined the intended purpose of the purchase. Additionally, being advised to place the order again is unacceptable under these circumstances.

To resolve this matter, I kindly request the following:

Immediate delivery of the product at no additional cost.
An appropriate investigation and action against the delivery person for their behavior and the false reporting of the delivery status.
I trust you will address this issue promptly to ensure customer satisfaction. Please contact me directly at [protected] for further details or updates. If I do not receive a satisfactory resolution, I will have no choice but to escalate this matter publicly through social media.

Thank you for your attention. I look forward to your swift response.

Dear madam/sir,
I have ordered boat data cable
Order date 07-Aug-2024

Order #[protected]

Order total Rs. 253.65 (3 items)
I have paid, but next day 8aug delivery agent mark my product delivered, that time I was in office, when I came back & ask aunty for my product delivery she said, " beta me to gate par hi baiti rahi thi 12 baje tak" (she had been sitting till 12 'o clock. Then i file complain againt my product and urge to customer care please take action against delivery agent for fake delivery. they said okay, & they ask me refund or new replacement, I have chosen product instead of refund because I had needed data cable . But day by days product delivery fail fail fail, and we got new delivery date, again delivery date fail, in between customer service executives told me to investigate my product delivery and they found product successfully delivered I don't know how it is possible, this is totally fake investigate, I request you to please re investigate this and please if possible ask delivery agent whom he handed over product, there were only Aunty at my house. as well I request please refund my money Rs. 253.65, Honestly I don't receive my product,

Dear Amazon Customer Service Team,

I hope this message finds you well.

We are writing to bring your attention to a critical issue regarding the return pickups for the following items from order #[protected]:

Prestige Roti Maker, Silver, 30 x 20 x 21 cm – 900 Watts (Pickup Tracking ID:[protected]
Matangi Automatic Electric Multi Maker PRM 5.0 Roti Maker/KhaKhra Maker – 1000 Watts (Pickup Tracking ID:[protected]

Both products were sent as Diwali gifts to a government official on behalf of our administrative team. Unfortunately, the items have been reported as faulty—they are not heating as expected and are unusable.

Despite multiple attempts to initiate returns, the pickup requests have repeatedly failed. On at least four occasions, the pickups were marked as canceled with the reason stated as "customer canceled, " which is entirely incorrect. No one from our side has canceled any of these requests.

The repeated delays and lack of resolution have caused significant embarrassment for our team, as well as financial loss. We have had to replace the faulty items by purchasing an additional Roti Maker for the client through Amazon, adding further strain to our budget.

Additionally, the company’s senior management has criticized our team for this situation, and deductions have been made from our administrative budget, causing personal and professional distress.

We kindly request the following actions to resolve this matter promptly:

Immediate Pickup: Please ensure the faulty products are picked up as soon as possible, following your team’s instructions to remove any photo identification.
Investigation Clarification: Kindly explain why the investigation concluded without contacting us or the recipient. We request that a senior Amazon representative visit to verify the condition of the products in person if needed.
Refund Processing: Expedite the refund for these products to compensate for the inconvenience caused.

For your reference, the initial delivery was received by a senior citizen at the client’s home who did not unbox the items. The issues were only discovered later when the client unboxed the products, and we immediately initiated the return process.

We have always trusted Amazon for reliable service, but this experience has severely impacted our confidence. We earnestly request your intervention to resolve this issue at the earliest and ensure no further inconvenience to our client or our team.

Thank you for your understanding and prompt attention to this matter. We look forward to your confirmation and resolution.

Kind regards,
Administrative Team
Seva