Amazon India Complaints & Reviews

I am writing to lodge a formal complaint against Amazon regarding a misleading and unresolved issue concerning my purchase made on 13th December 2024.

Details of the Complaint:
1. Purchase Details: I purchased [Product Name] from Amazon (Order #[protected] and opted for the EMI payment option using my credit card.
2. Discrepancy: While the Amazon app reflects the transaction as converted to EMI, my credit card statement indicates otherwise, demanding the full payment.
3. Bank’s Confirmation: Upon inquiry with my bank, I was informed that Amazon failed to submit the necessary request for EMI conversion.

Despite multiple attempts to resolve the matter with Amazon Customer Service, I have been subjected to unacceptable treatment:
1. I was kept on hold for over 30 minutes multiple times during calls.
2. Promises to escalate my issue to a senior representative were not fulfilled.
3. Amazon refused to provide the EMI payment structure or acknowledge their failure in processing the EMI conversion.

This situation has caused me unnecessary financial strain, mental distress, and a breach of trust. Furthermore, Amazon’s lack of transparency and accountability raises concerns about potential unfair trade practices under the Consumer Protection Act.

Supporting Documents Attached:
1. Screenshot from the Amazon app showing EMI conversion.
2. Screenshot of my credit card statement showing no EMI conversion.
3. Additional relevant payment details.

Relief Sought:
1. A formal explanation from Amazon for their failure to convert the transaction to EMI.
2. Immediate correction of the issue, ensuring the transaction is converted to EMI as agreed.
3. A written breakdown of the EMI payment structure for my records.
4. Compensation for the inconvenience caused and the financial strain I have suffered.

I request the Consumer Forum to intervene in this matter and ensure that Amazon complies with the terms and conditions they promise to their customers. Please take appropriate action to prevent other consumers from facing similar issues.

I had ordered toshiba 55 inch TV from Amazon. I got delivered it on 7 dec. On delivery I got it damaged. So I immediately raised refund on return request. First amazone employee said it will be picked in next 72 hours. After 72 hours I waited for 24 hours extra. After that I called customer care once again an asked what happened about return he said your return is not picked up yet so I cancelled it. He cancelled my pickup on is end without my concern. Then I requested him to raise return request once again. He then contacted to his senior team. There I talked to a lady he then added return request once again. Also told me it will picked up in 72 hours. But 120 hours passed till yet no one came to pick up my return parcel. Amazons delivery partner and pickup partner is so lazy. Please help to resolve my issue I have to fill the emi if my item was not returned early.

Order #[protected]
On 15 November 2024, I received the Shocknshop Analog Rubber Digital Sports Multi-Functional Dual Time Black Dial Watch for Mens Boys -SK04. ₹429, the product was not working, so I returned it. An Amazon courier picked up my product, but he said did not know the serial number, so he went to the office and checked the serial number after completing the pickup in the Amazon app. but the Amazon courier person did not complete it. I called Amazon customer service support many times the caller said he raised the complaint and the product was refunded the money within 72 hours so don't worry about this case.

but today 17 December 2024 I called Amazon customer service support the caller didn't have a refund amount so moved to call the next-level team the person's name is Ravi. he said no refund your money. I was explaining the cheating of your Amazon courier person. but he said was not refunded the amount this is not our response.

I was deceived by Amazon customer service and the courier. Kindly investigate and do justice.

Order Id[protected]
Order Value - 2398/-

The product very bad quality & not usable in any way product quality is very bad its had sharp edge person may get injure due to use of it. So how I will use my child n wife will get injury so how will be responsible. Will amazon India take his insurance

Subject: Complaint Regarding Non-Functional Canon Printer (Order Number:[protected], Case: 500492)
Complaint Details:

I am writing to lodge a formal complaint regarding a Canon Printer (Serial Number: KNWE17132), which I purchased through Amazon India. The printer has been malfunctioning since the purchase, and despite registering a complaint with Amazon over a month ago, the issue remains unresolved.

Details of the Issue:

Product: Canon Printer (Model: [Model Name], Serial No.: KNWE17132)
Order Date: 27 April 2024
Order Number:[protected]
Issue: The printer has not been functioning properly since the purchase. I have contacted Amazon customer support multiple times, but the issue is still unresolved.
Complaint Registered With: Amazon India
Case Number: 500492
Date of Complaint Registration: november
Actions Taken: no

I have reached out to Amazon customer support several times and raised multiple follow-up tickets, but despite this, the printer remains non-functional. This ongoing issue has caused significant inconvenience.
As a consumer, I expect prompt service, especially when dealing with trusted brands like Canon and Amazon India. I am requesting an immediate resolution, whether it be a repair, replacement, or refund for the defective product.

Contact Details:

Name:Venkatesh shanmugam
Email Address:[protected]@gmail.com
Phone Number: [protected]
I kindly request that the concerned authorities take immediate action to resolve this matter as soon as possible.

Thank you for your attention to this issue. I look forward to your prompt response and resolution.

I have placed an order with Amazon on 24th Nov 2024 and when the order gets delivered it doesn’t meet my expectations and some screws are missing so immediately i have created a return but nobody came to pick the item and return was cancelled so again multiple times return was created but nobody came to pick the item and when I called Amazon support they said they have raised a complaint and i have to call them on 10th Dec to get things sorted and they will refund the amount but when I called then today on 12th Dec they said (you can do whatever you want to do and we will not help you or give refund) so i decided to raise a complaint against them. It seems they are doing SPAM or cheating the customers.

Dear Amazon Customer Support,

I am writing to formally lodge a complaint regarding an order I placed on December 9, 2024, at 12:37:52 hrs from amazon.in. The order was for a track suit, sold by COCBLUE RETAIL LIMITED. However, upon receiving and opening the parcel, I discovered that the lower part of the track suit was missing. Please find attached an image of the received parcel for your reference.

I promptly contacted customer support on the same day, and a return package request was raised on December 11, 2024. Subsequently, a delivery person came to my home to collect the return item. However, upon explaining that the lower part of the track suit was missing, the delivery person refused to pick up and return the parcel.

This situation is highly inconvenient, and I am disappointed with the handling of my return request. I urgently request that the issue be resolved, and the order be returned promptly. Additionally, I expect a full refund of the amount paid for this order as soon as possible.

Attached are the invoice and a photo of the received parcel for your reference.

Thank you for your prompt attention to this matter. I look forward to a swift resolution.

Sincerely,
Yashpal Singh

कम्पनी और कम्पनी के सेलर द्वारा मेरे साथ बड़ा फ़्रॉड किया है। जो कि इतने सालों में कभी ऐसा नहीं हुआ। मैंने मर्फ़ी रिचर्ड का १५ फिन का ऑयल फ्री रूम हीटर ऑर्डर किया था। जिसकी क़ीमत १५९९९/- थी। और हमे ११ फिन का ऑयल फ़िल्ड रूम हीटर भेज दिया गया जिसकी क़ीमत ८८७५/- है। जबकि हमारे द्वारा कम्पनी को पूरा भुगतान किया गया है। हमने समय रहते कम्प्लेन भी किया। लेकिन कम्पनी ने आन्तरिक इन्वेस्टीगेशन के बाद यह कह कर सामान वापस नहीं किया कि आपको सही सामान डिलीवर हुआ है। जो कि पूर्णतया ग़लत है। कृपया संज्ञान लेने की कृपा करें।

I had made a transaction or Rs 800 to Amazon India via GPay on the 25 of November 2024, the amount was deducted from my account, however, Amazon claims that it has not yet received the amount paid by me despite the fact that I already have the transaction ID with me.

This is regarding my order falsely marked as delivered on 20-Nov-2024 at 10:19 PM. Despite repeated attempts to resolve this, Amazon customer team has failed to address my concerns. This delivery required an OTP confirmation, yet no one contacted me or asked for the OTP during delivery. How can it be marked as delivered without fulfilling this mandatory step? This further proves that the product was not delivered to me. Additionally, I was denied access to delivery details like the delivery person's contact information, which raises serious doubts about the investigation process. Handling of this issue has been extremely disappointing. Here are the key concerns: No OTP Confirmation: A required step was bypassed, yet the order is marked as delivered. Unusual Delivery Time: The order was marked as delivered at 10:19 PM, which is highly irregular. Lack of Transparency: I was not shown any proof of delivery (e. g., photo or recipient signature). I demand immediate action. Either provide a full refund of ₹5, 625. I expect a prompt resolution to this matter.

I have raised a request on Amazon platform to return a item because of size issues. But this item is not being picked up by amazon and when I complaint about this to amazon customer support they say it's because of operational or technical issues. This has happened 3 time this week and item is still not picked. This is turning out to be bothersome for me as I can't be always at my stay to give the item. I'm not getting any details about the return pickup even after requesting it multiple times.

Amazon exchange order id :[protected]
Please look into this case

I am writing to express my serious dissatisfaction with the handling of my recent order (Order Number: [[protected]]).

On [19th nov 2024], after a delivery was wrongly rejected without contacting me, I called Amazon customer service. I was assured by Shina, a member of the leadership team, that my order would be reordered and would not be cancelled again. Shina further promised to call me at 11:00am to confirm the details. However, I did not receive that promised call, and to my dismay, I have found that my order has been cancelled once more

I have a recording of my conversation with Shina, where she made these commitments. This series of broken promises and the repeated mishandling of my order is unacceptable, and I am requesting immediate resolution.

I am writing to formally raise a complaint regarding the unsatisfactory delivery service I experienced with my recent order (Order ID[protected], placed on 17th November.

On the scheduled delivery date, I received a call from the delivery person in the afternoon. To my disappointment, they rudely stated that they would not deliver to my address, citing the delivery as being “too small” to warrant their time. Despite this, they assured me they would deliver the item later in the evening.

At 8:30 PM, while I was still in the office, I attempted to contact the delivery person. They disconnected my call several times. When they finally called me back, I missed it momentarily but promptly returned the call. Their response was unprofessional, claiming they were in my area, but since I "did not pick up, " they had left. This was both untrue and inappropriate.

When I mentioned that I would file a complaint, the delivery person curtly encouraged me to do so and subsequently marked the item as "rejected by customer, " which is inaccurate. The phone conversation was recorded, and I urge you to review the recording to verify these details.

This order was intended as a birthday gift for a child, and this entire experience has not only caused significant inconvenience but also ruined the intended purpose of the purchase. Additionally, being advised to place the order again is unacceptable under these circumstances.

To resolve this matter, I kindly request the following:

Immediate delivery of the product at no additional cost.
An appropriate investigation and action against the delivery person for their behavior and the false reporting of the delivery status.
I trust you will address this issue promptly to ensure customer satisfaction. Please contact me directly at [protected] for further details or updates. If I do not receive a satisfactory resolution, I will have no choice but to escalate this matter publicly through social media.

Thank you for your attention. I look forward to your swift response.

Dear madam/sir,
I have ordered boat data cable
Order date 07-Aug-2024

Order #[protected]

Order total Rs. 253.65 (3 items)
I have paid, but next day 8aug delivery agent mark my product delivered, that time I was in office, when I came back & ask aunty for my product delivery she said, " beta me to gate par hi baiti rahi thi 12 baje tak" (she had been sitting till 12 'o clock. Then i file complain againt my product and urge to customer care please take action against delivery agent for fake delivery. they said okay, & they ask me refund or new replacement, I have chosen product instead of refund because I had needed data cable . But day by days product delivery fail fail fail, and we got new delivery date, again delivery date fail, in between customer service executives told me to investigate my product delivery and they found product successfully delivered I don't know how it is possible, this is totally fake investigate, I request you to please re investigate this and please if possible ask delivery agent whom he handed over product, there were only Aunty at my house. as well I request please refund my money Rs. 253.65, Honestly I don't receive my product,

Dear Amazon Customer Service Team,

I hope this message finds you well.

We are writing to bring your attention to a critical issue regarding the return pickups for the following items from order #[protected]:

Prestige Roti Maker, Silver, 30 x 20 x 21 cm – 900 Watts (Pickup Tracking ID:[protected]
Matangi Automatic Electric Multi Maker PRM 5.0 Roti Maker/KhaKhra Maker – 1000 Watts (Pickup Tracking ID:[protected]

Both products were sent as Diwali gifts to a government official on behalf of our administrative team. Unfortunately, the items have been reported as faulty—they are not heating as expected and are unusable.

Despite multiple attempts to initiate returns, the pickup requests have repeatedly failed. On at least four occasions, the pickups were marked as canceled with the reason stated as "customer canceled, " which is entirely incorrect. No one from our side has canceled any of these requests.

The repeated delays and lack of resolution have caused significant embarrassment for our team, as well as financial loss. We have had to replace the faulty items by purchasing an additional Roti Maker for the client through Amazon, adding further strain to our budget.

Additionally, the company’s senior management has criticized our team for this situation, and deductions have been made from our administrative budget, causing personal and professional distress.

We kindly request the following actions to resolve this matter promptly:

Immediate Pickup: Please ensure the faulty products are picked up as soon as possible, following your team’s instructions to remove any photo identification.
Investigation Clarification: Kindly explain why the investigation concluded without contacting us or the recipient. We request that a senior Amazon representative visit to verify the condition of the products in person if needed.
Refund Processing: Expedite the refund for these products to compensate for the inconvenience caused.

For your reference, the initial delivery was received by a senior citizen at the client’s home who did not unbox the items. The issues were only discovered later when the client unboxed the products, and we immediately initiated the return process.

We have always trusted Amazon for reliable service, but this experience has severely impacted our confidence. We earnestly request your intervention to resolve this issue at the earliest and ensure no further inconvenience to our client or our team.

Thank you for your understanding and prompt attention to this matter. We look forward to your confirmation and resolution.

Kind regards,
Administrative Team
Seva

Sir and Madam Menon had My ordered I'd[protected] Pulsar N160, they sent me Ns160 and when I looked for replacement, they did not have any other product, so I filed a return and their delivery boy took the product from home on 31 October 2024 and he fielded the product pickup. I called the customer on the same day, then Madam said wait for 72 hours, so I called them on 8 November 2024, then I spoke to Sir again, then Sir again told me to wait for 72 hours So I tried to call the customer again on November 10 but now I am not able to talk to him. Please solve my problem or else I will have to take some action against Amazon.

‪+[protected]‬ this no is amazon number?

I’m reaching out to share an incredibly frustrating and disappointing experience I’ve been going through with Amazon regarding a recent purchase. I wanted to walk you through the sequence of events so you can understand the extent of the issue and the mental harassment it has caused. I would truly appreciate it if you could help expedite the resolution.

1. Order Placed: On 26th September, I ordered a Daikin 1 Ton 5 Star AC with an exchange offer valued at ₹5, 000.

2. Initial Delivery Issue: The AC was scheduled to be delivered on 28th September, but the seller canceled the order just before delivery without any explanation.

3. Reorder and Wrong Product Delivered: I reordered the AC on 28th September, and it was finally delivered on 2nd October. However, the seller sent the wrong product—a 3 Star AC instead of the 5 Star AC I had ordered. Meanwhile, my exchanged AC was collected.

4. Chasing Customer Service for Replacement: Since then, I’ve been relentlessly following up with Amazon’s customer service team via calls and messages. On 6th October, I was told that the replacement would be arranged by 16th October. Though this was a long waiting period, I reluctantly agreed.

5. No Action and Miscommunication: By 15th October, there was no update about the replacement or pickup on the app. Frustrated, I reached out again via chat, where I was assured that pickup would happen on 15th October.

6. Pickup Rejected on 16th October: On 16th October, the delivery agent arrived but refused to pick up the product, claiming he was only authorized to pick up a 5 Star AC, which we obviously didn’t receive. The agent left without completing the pickup. I reported this issue to customer service, and once again, I was assured that a pickup would be scheduled for 17th October.

7. Another Delay and New Date: Now, on 17th October, no one has come for the pickup. Upon contacting customer service again, I was given a new pickup date—6th November.

8. Once again, the pickup was canceled, and a new date was given. On November 6, after waiting 1 month and 13 days, I was told to wait an additional 20 days, with a new pickup date of November 26. Tell me, is this fair, or is Amazon simply harassing its customers?

As of today:

• I have exchanged my old AC, meaning I no longer have a functioning AC.
• I am stuck with the wrong AC, which is lying in my living room.
• I have no clarity on when my refund will be processed, leaving my money stuck for nearly 60 days.

I will have been without an AC for 60 days, with the added mental stress of constantly following up with unhelpful customer service agents. This has been nothing short of mental harassment.

I would really appreciate your support in resolving this matter as soon as possible.

Thanks,
Sahil Hariani

As i have purchased a HP chromebook by amazon on 24th september2024 in exchange offer, product delivered me successfully by taking my old and given me new one, but there is technical glitch in HP Chromebook, I asked for service but no one visited at my residence then, the return created by amazon team, product successfully picked by SDA after checking all the thing in cromebook, he took pictures then he mention pickup successfully done on 14th of October. On 20th October product arrived in return FC's and on 21st October at the time of refund they mention product lost, now we talked to team, they saying you gave us wrong product and denied for the refund.

now I wanted to ask, you always send an educated SDA for digital product, after checking everything (brand, product, screen)he take the product in same cartoon with invoice, barcodes, then he took OTP then only he mention pickup successfully done .if product is pickup by me, then whatever happening by your hand is your responsibility, why customer suffer by this big amount of 15000.

i talked 20 times in amazon everytime they say if product is pickup successfully from your hand then whatever happen its our responsibility, now why they dined to refund my amount even it is not my mistake
firstly product is lost, then they show wrong how it is possible if something is lost, then it come to know wrong .

i need my refund it is heartly request to you

I am extremely disappointed with Amazon’s service. I ordered a sofa weighing 50 kg and clearly mentioned in my address and special instructions that my apartment is on the 6th floor, and the sofa would need to be carried via the staircase as it can’t fit in the elevator. I even requested additional delivery help due to the weight. Despite this, the delivery person left the sofa on the ground floor without any effort to deliver it to my apartment.

When I contacted Amazon customer service, they shifted all responsibility to the seller, stating it was a "seller-fulfilled order" and suggested I ask my neighbors to help me carry it to the 6th floor. They refused to provide any assistance or compensation for the cost I would incur to get it upstairs.

Amazon promotes a "doorstep delivery" service, but in this case, they are deflecting responsibility onto the seller and delivery personnel. To make matters worse, the customer service representatives kept me on hold for 30 minutes, and then pretended there were network issues to avoid addressing the problem properly.

This isn't the first time I've experienced such poor service with heavy items – the same thing happened when I ordered two beds. I’ve already had to bear additional costs for delivery on previous orders, and it seems this has become a pattern of negligence.

This is not the kind of service one expects from a company like Amazon. It's deeply frustrating and unprofessional. I hope Amazon reconsiders how they treat their loyal customers before losing more.

#AmazonFail #CustomerServiceNightmare #PoorService #DisappointedCustomer #Amazon