Amazon India Complaints & Reviews

Dear Amazon Customer Support Team,

I hope this email finds you well. I am writing to report a concerning issue with the mobile phone I recently purchased from your platform. I ordered the HONOR 90 on 19.10.2023, and my order number is Order Number[protected]. I raised the return on 26.09.2023, 3 days before the return window closed.

I have been a loyal Amazon customer for quite some time, and I have always been satisfied with the quality of the products and services you provide. However, the HONOR 90 I received has been causing significant problems due to a heating issue. The phone becomes excessively hot during normal usage, such as making calls, browsing the internet, or using various applications. This issue poses a significant risk not only to the phone's functionality but also to my safety.

I have followed all the necessary troubleshooting steps provided in the user manual, including software updates and performing a factory reset, but the heating issue persists. It has reached a point where I am concerned that it may lead to permanent damage to the phone or even pose a safety hazard. Even since your technical consultant was not able to come to my place, everything was explained to him over phone to solve the problem.Now he is abusing me when I am asking for my technical report.

WhatsApp Image[protected] at 12.34.27 PM.jpeg

I believe this situation qualifies for a replacement or refund under Amazon's return policy, as the product I received is clearly defective. I kindly request that you assist me in resolving this issue by taking one of the following actions:

Replacement: I would prefer to receive a replacement for the faulty mobile phone with a unit that functions correctly and does not have any heating issues. If a replacement is not possible, I would appreciate it if you could ensure that the replacement phone is thoroughly inspected for quality before sending it to me.

Refund: If a replacement is not available, I would request a full refund for the purchase amount, including any shipping charges associated with the order.

I am ready to return the defective mobile phone according to your instructions. Please let me know the necessary steps I need to follow for the return process.

I value my shopping experience with Amazon and believe that your customer support team can help resolve this issue promptly and efficiently. Your prompt attention to this matter would be greatly appreciated. I look forward to your response and a satisfactory resolution to this problem.

Hi,

It has been told to me that if I make the payment then my patym postpaid account will be activated.

But after making the payment my account is showing blocked.

Please activate my account.

regards
Priya Jain
[protected]

Hi this is vasanth from chennai, i have ordered the neckband from the amazon online portal. But this si worst experience ever on[protected] order wa placed using pre paid option but the think is iwas expected to be delivered on very next day, without contacting delivery executive was marked as attempted for delivery and it was expected to deliver today but the think is i got shocked by seeing the delivery status which is showing as delivered with out any contact and otp was not shared by me how the pre paid product has delivered and while i was contacted the delivery executive through toll free number he simply saying the contact number was wrong so i have handover the product to the someone and the point to be noted is delivery address was the office address and the guys came for delivery also knows this and finally he said that he is the residence near to my office when i reach office today after that call even its a holiday for me i go ther to collect the package. And i have requested the mobile number from the agent to contact him once i reach the office location to identify the person he handover the package. But here i get the confirmation that the delivery executive is saying some fake think because the number provide by him was wrong number ([protected]) and again i tried to contact that agent through toll free number [protected] he has not responded to my call which made me depressed. This is a gift for my fiance. But the first impression gone wrong. This can make you understand how dipressed i was. Look in to this issue asap and resolve it.

I Ordered Havells Insta Cook ST-N Energy Efficent Induction on amazon. With product code -

On Sunday 22-Oct-2023, at 11:26 AM, The delivery agent calls me at front of my house, when I go to near his vehicle, he told me that he is forgotten my package in his warehouse. Then he give me his personal number and told me that he will come after some time with your package.
I called him after 1 hour and asked him about my package then he replied he will come very soon. After 2-3 hour i called him 4-5 times, and I got not any response from him.
Today morning I opened Amazon and saw that the order showing rejected by me and it is returning to the seller.
I called him again, he told me that he is on leave.

So the ordered is being cancelled by delivery agent's side and it is showing that I reject the order.

Hi
This is in reference to the order no.[protected] bought on 08th Oct'23. I requested return on 15th Oct, nobody showed up then I requested again on 17th Oct, no one showed up, then I requested again on 18 th Oct, no one showed up again and then I requested on 19th Oct for 22nd Oct slot.
No one called me and showed up to pick up this product for last 4 days.
This is pathetic response from Amazon, despite iam a prime member
I need refund for this item, and cannot wait for this item to picked up.
Amazon is running a circus and I cannot be part of the same.
Attached is the order details.

I purchased a refregerator of Amazon Basics in 2022 and also purchased the extended warranty. My freeze is not working anymore and i filed a complaint to amazon customer care. they say that someone will come tomorrow and its been a month no body has come. I am fed up and want a quick resolution on this. my order id :[protected], amt : 51, 999 order date : 21-Dec-2021.
When i ask for a service request on warranty on amazon, they automatically cancel my order.
order:[protected] placed on 9 oct (got cancelled)
order:[protected]
My phone no : [protected]

Moreover someone else gifted this freeze to me and i have to ask him everytime to file a service request as amazon do not accept the service request or complaints from any other phone number. THis is rediculous.

I have ordered a product from Amazon on Oct 17 2023 and it was showing it will be delivered on Oct20. On Oct 20 6.28 pm an OTP was sent and after 6.45pm a call came and I was not at home. Delivery guy marked the order as refused by customer even without reattempting. When reached out to customer service they are like reorder again. And even after 2 days money was not refunded. When I reached out to customer service again they were still repeating the same, reorder instead of attempting the delivery again or providing a refund and was trasnfering my calls to multiple people and without my consent order was marked as refused and not helping with refund as well.

Had a bad customer service experience

I had ordered an item from Amazon and the refund had been processed on for the refund amount of Rs. 3749/- but yet I am to receive the refund and it's been over 10 days and the amount as not been credited in my bank account
my order id is #[protected]
Reference No #HSBCN[protected]
refund is#3749/-
please do the needful at the earliest possible .

Name = Pankaj Gahlot
PIN CODE = 476111

Sir, I ordered earbuds and ear case from amazon india . I received the ear case but i didn’t receive the earbud and charging box worth Rs 4999/- . We complained to amazon customer care they asked some time from 10/11/2023 to 19/11/2023 they made us wait and suddenly after 19/11/2023 they were not receiving our call and finally today they received and said our case has been declined . Being from a middle class the above mentioned amount is not less. Please consider this and take necessary action . Thank you .

I had paid all the loans in Amazon pay but one loan was showing Active I Request to close Inactive my loans

Name : Anjaneyulu Kuraku
Number : [protected]
PAN Number : BSKPA4481N
Aadhar Number :[protected]

Hi
We have ordered Samsung galaxy S23 fe mobile from Amazon App on 15th Oct 2023. We received delivery on 16Th october 2023. When we opened the packet we found instead Of Samsung S 23 fe mobile phone there was REDMi 12C phone. The same was immediately informed to Amazon. After follow-up calls for two days on 18th we got reply that Amazon has completed the internal Investigation and they had delivered the correct product. This is false statement. as we have not received the correct product. We asked for the internal investigation report but that also not provided. We asked them to check the phone with IMEI number of phone. No one is entertaining us . How they can give such veg answer that they have done the internally investigation without showing us the documents which proves that the correct mobile given. Why they are denying to trace mobile with IMIE number? We have shown the parcel to their local dispatch hub too. Thy are also saying that our product must be taken return by Amazon and give us refund. This clear cheating case. The packet which was delivered looks it was tampered by some one . Please find below the Video of opeing packet and received wrong product.

I have order realme techlife earbud from amazon when i get order i found a normal battery inside it when i go for refund my refund was picked by delivery boy and till now i have not received my refund .

My MI TV-55 inch was not working last one month.
I am contact to MI, but he told to me for contact to amazon, because warranty of the product is taken by Amazon.
so please immediately attend.

I ordered one product like Sound Bar from Amazon India. Seller Appario Retail.
The product was unfortunately shipped by India Post and that was the biggest mistake. Looks like Amazon's own delivery system was not able to deliver to my pin code!

The issue is on 18-Oct I got a message from India Post that the parcel is out for delivery. However thruout the day it was never received.

Late night I got a call that the parcel has been delivered around 8:25PM to the addressee.
This is strange because I never received it. No one came at my door. I also checked if my mistake the postman left at security. But it's not there too.

India Post tracking status shows delivered. When contacted amazon, they said this could be a technical glitch, however no one in Amazon is able to tell me what is their policy on wrong deliveries!
What if item is delivered by mistake to someone else and that person has freely accepted it as a free lunch!
While amazon said they will lodge a complaint if it really happens, this is overall disappointing

1. Do not use India Post. The government office is not honest and genuine
2. Have clear policies on such exceptions, what if the item gets wrongly delivered to someone else

Complaint Details:

Order Number:[protected]
Date of Order: October 8, 2023
Date of Delivery: October 14, 2023
Nature of Complaint:
I am writing to file a complaint against Amazon India regarding an incomplete order. I ordered a Nike Man tracksuit on October 8, 2023, with Order Number[protected]. Upon receiving the package on October 14, I noticed that the package felt lighter than expected. I immediately reported this concern to the delivery person, who advised me to contact Amazon's customer care. However, to my dismay, when I opened the package, I discovered that only the upper jacket was included, and the lower pants were missing.

I promptly reached out to Amazon's customer care to report the issue and was informed that an investigation would be conducted, with results expected by October 18th. During this waiting period, I took the initiative to check product reviews, only to find that many other customers who had purchased the same tracksuit had also received incomplete orders, consisting of only the upper jacket.

On October 18th, as promised, I contacted customer care to inquire about the investigation's outcome. I was informed that a refund would be issued upon return of the product.

As a loyal and regular Amazon customer, I am disheartened by this experience, as it is the first time I have encountered such a problem. I kindly request your assistance in resolving this matter promptly. I believe the evidence supports my claim for a refund or the missing item's delivery.

I hope for a swift and satisfactory resolution to this issue. Please advise me on the next steps to ensure a positive outcome.

Thank you for your prompt attention to this matter.

I purchased the Voltas 1 Ton 3 Star, Inverter Split AC(Copper, 4-in-1 Adjustable Mode, Anti-dust Filter, 2023 Model, 123V Vectra Elegant, White) on 8th Oct 2023 and got it delivered on 16th Oct 2023.

When the technician came for installation, he mentioned that the CBU units were different and could not be installed.

When I asked Amazon for a replacement, they refused to replace it and rather asked me to return...

On 15 October 10:30 pm to 1:30 am there were several fraud transactions occurred through Amazon pay later account on Amazon. Further describing the scenario, someone has hacked my amazon account and tried to 7 different fraud transactions on 3rd party app where the payment is allowed through Amazon Pay Later. For this I have also complained in the Amazon Fraudulent helpline and also filed FIR to cyber cell team on 1930.

So...

I have purchased couple of item from Amazon however I returned few of them. The collection agent did not say anything while collecting time and after waiting for couple of weeks as no refund, I called to customer care and asking for refund.

They denied my refund saying that, The item what I have return is not same.

So basically they took my money as well as their product.

Till then I never shop with Amazon.

Amazon IND forces foreigners in the country to pay online and disconnect Cash on delivery for them to extort and steal their money.
Items do not deliver to the customers but Amazon keeps marking the items as delivered.
I have an order #[protected] for 1, 199.00 INR which has been marked as delivered when it has never been delivered.

I have contacted the chat and I call them on the phone multiple times. They disconnected their phone service and their chat when I complained at least 6 times.
This is theft.

I have ordered Apple iPhone 13 (128GB) - Starlight and
Apple 20W USB-C Power Adapter on 10 October, 2023 and made complete payment at the time of ordering. Till today 15 October, 06.26 pm, none of the orders have been dispatched. I have contacted the customer care twice since ordering but still no progress whatsoever. Kindly resolve the issue and take necessary actions for the products to be delivered asap. please find below order details.
Order#[protected]

Regards
Prathamesh Kokare