Amazon India Complaints & Reviews

I am in doubt that I maybe I have got conned by Amazon.

For my aunt, I booked two orders of ""saifoo Men's Silk Blend Stylish Nehru Jacket set, black color, M size"" of Rs. 799 each; I paid the full amount of these two products(i.e. Rs.1598) at the time of booking(i.e. Prepaid).

However, she received only one order of the "saifoo Men's Silk Blend Stylish Nehru Jacket set"". Even that 1 order that I received was not fitting. So, I wanted to return and get the full refund.
Upon contacting the chat support, they gave a link to share some proof, which I did.

But now they are saying that their investigation team result shows that the product was intact from their side.

I have been using amazon from a long time and have been a loyal customer, but still they don't entertain their old customers, although customers are their business.

I just want my money back, as I have been charged for something that I haven't received.

They cheat the cleints in refurbish product after selling and dont give any reply or response.

Amazon India
Posted: Jul 13, 2023
Refurbished Lenovo Think Center Desktop
Mark Complaint as Resolved

whay immediately Marked as Resolved?

as it is still pending.

I had bought the Refurbished Lenovo think center desktop from Amazon. In discription and reviews they mantioned it is with cd writer and with wifi dongal included. I oredered the desktop for that two reasons only. and on 6th July they delivered me the desktop. when I opended it that two things are not their, so as per their return policy of this product it is within 7 days of delivery so I requested return and they raised return request for 10th of July, but on the mid of the same day they sent me a message that return request cancelled as not verified. I failed to understand the reason as no one contacted me nor any other messages I received nor any phone call I received from Amazon. as amazon has cancelled his old consumer complaint numbe I was unbale to talk any one so I used Live chat with their represntetives but It was very disappointing because in the middle of chat repesentative exits and another representative comes for discussion. first time I discussed with Aditya, Ravi, Rohit and Sumit.
On 10th my return request cancelled so I raised again new return replacement request. they gave me 13th of July for the same. and as on today the satus is same 1 hour before they cancelled return request and gave same reason that request has not been verified, I fail to undersatnd the reason as no one has contacted me in any means or way. again I connected live chat and the same experirence I had with them with representative Ravi, Vyanktesh and Sanjana.
Now I feel that they are trying to pass the days of return that is 7 days. and they misguide and misrepresent the products display and cheat clinets on refurbish products.
Please do the needful asap to my return and refund of money I paid.
Thanks You
Rajendra Samani
[protected]

I placed an order of a book - The back pain bible, a kindle edition through Amazon.in on 15/06/2023 for Rs. 449/. My order ID is D[protected]

I paid the amount online via net banking option. The amount got debited same day but when I did not receive my order till 20th, I enquired and to my utter shock, Amazon claims to have not received the said amount and cancelled my order.

I enquired both with my concerned bank and biller regarding my transaction done. I was confirmed by both my bank and the biller that my transaction has been successful, whereas Amazon.in still as on todays date - 14/07/2023, says that the amount has not been received.

I request the concerned authorities to look into the matter and arrange to resolve the same at the earliest..

Thank you,
Regards,
Anuradha Patil

I recently used SpiceJet to travel to Delhi, and the journey was a misery.
To start with, my hand luggage weighted 1 kg more than the allowed weight (8KG), however my checkin luggage weighted far below 30KG.
I requested time and a point of contact to speak with a supervisor, but before I could even begin, my luggage was checked in without my consent.
I additionally found unpleasant how the supervisor spoke to me. It sounded more like a guy pounding on an alone lady.

The flight was delayed by three hours, and just a few passengers were served lunch during the wait. Passengers were advised to wait on the ground floor while lunch was served on the first floor. Later, when I inquired, I was told that lunch had finished, yet I noticed the SpiceJet employees carrying the same food for themselves.
At the same time, I heard SpiceJet employees screaming at passengers, arguing that SpiceJet is responsible for the airplane's delay and that they are only SpiceJet employees who are coordinating and not the cause of the delay.
My luggage had been damaged and goods such as chocolate and dry fruit boxes were missing when I arrived in Delhi.
I couldn't complain or escalate since I was already late for my connecting flight to Vietnam.

Upon my return from Delhi, I had no idea about the hard drive not allowed in the checkin baggage nor I was informed by the staff, and the primary point of conversation revolved around Dubai VISA since the agent didn't know how and what to check for VISA. To assist with checkin, I had to explain to her and show her my Emirates ID.
The luggage was checked in, and I received an email confirmation for the same.
The aircraft was again delayed over two hours delayed, and shortly before boarding at the gates, I was informed that my luggage had been kept because it included a power bank.

When I asked why I wasn't contacted before and just now, no response was given, and I was compelled to submit my keys to remove the powerbank. I explained why I utilised a lock and did not supply keys, but I was still compelled to produce them and sign a statement expressing my approval.
Upon denial, the agent "Amit Yadav" responded harshly, provided no visibility into the procedure and how my luggage would be delivered, and asked another agent to handle the situation. Other passengers at the gate immediately called him out on his misbehaviour and harsh replies.

My entire experience was an a dread and when I discussed it with other friends and family members, they communicated similar behaviour being experienced and the reason they do not recommend or travel via SpiceJet.

Amazon India delivers the wrong product, as it does few many times in a regular fashion, and while talking to customer care, they never accept the same. Product being shown and ordered (ORDER #[protected] is different, and product being delivered completely different. Not sure, why AMAZON-INDIA repeatedly does the same..
Need lot of improvement in their services of Amazon-India.

As such, this is kind of practices never experienced with Amazon-USA.

There should be some Regulating Authority to impose huge penalties for all such practices being adopted by the companies.

Thank you!

Sir mera naam Jatin karvat 941964 my mobile number [protected] sir mera 533885.69 commission mere bank me transfer nahi kar rahe hai bolte hai tex bharna hai per koi details de nahi rahe hai jo government ka letter bheja hai wo Rong dikha Raha hai me i/t bharta hu per aap ke yaha koi kuch nahi bata Raha hai ke I/T bharna hai ya GST maine ye bhi bola tex paisa aap mere amount se cut kar do aap muje tex certificate de Dena me refund ke liye apply kar du sir ager i/t hai to 2 lac maine payment Kiya hai tex balance amount 333885 pe aana chahiye sir please aapko request hai ke AAP muje kal Tak Jo bhi possible hai vo kar ke do aap ke costumer care se call aaya tha to bole aap ka complaint kar Diya hai Saturday ko 12.30 am ko or kaha tha 72 hours me aap ko paise mill jayega or mere se 2499/ payment bhi liya pahele bole 1 / dena padega baad me 2499 le liya refund aa jayega baad me aaj 1 baje ke baad call bandh kar diya abhi tak bandh hai Maine aap ki company pe trust karke paise dale or aap logo ne fasa diya muje to aap ki company me or bhi paise dalne the per aap first deling me hi muje Rong sabit kar diya

Respected sir
My self Ravi kant amazone account name Ravi i purchased a logitech k480 wireless multi-device keyboard black color on 4/7/ 2023 and product delivered on 5/7/2023.
My concern is I ordered the black coloured key board but company sent me a different color key board that i don’t like, so on the day of delivery I raised a complaint for replace/refund they say we will investigate and after 5 days you can call to us to get update of your complaint
Today 10/07/2023 I called and they said the product was correct and we can’t help you further and will not refund/replace also my refund/replace last date is 13/07/2023 still they denied.
Now please help me get my refund/replace product as ordered
My amazone acc Name Ravi
Order id is [protected]
Sold by appario private limited
Bhaukapur lucknow Uttar Pradesh Pan no AALCA0171E
GST REG NO 09AALCA0171E1ZX
My details
Name Ravi kant
Gmail ravi.[protected]@gmail.com
Mob no [protected].
Photo of invoice, product box, and product received attached

I bought a lifelong mixer grinder from Amazon on 23/09/22 with one year warranty one of its jar broke down a few days back so I registered a complaint 26/06/23 with them after a long and tedious process and assured jar replacement within 6-7 working days but nothing happened till date and no support from their end also written several mails to Amazon too but all in vain no one heeds it seems that they both are bugging poor customer hands in hand lost all my trust on Amazon too

Actually my order related query they did not help me

Hello there
I want to complaint about Amazon customer care executive . Actually I have call many times on toll free no but they told me we have call you after 5 minutes I have call many times but same line also said and I have chat on Amazon app on live chat I have add my number on their live chat but they don't call me I am frustrated about first time their service. I want to complaint about my product query relative question but they don't call me back I want to cancel my extended warranty but in my point of view no cancel option I call many times to contact Amazon customer care executive but they did not call back on my number is -[protected]

My order I'd #[protected]

Which I order on 24th of may

And they gave reference number[protected]

Amount- 899/-

Dear officer,

I’m writing this complaint to let you about my recent purchase from amazon.

I am Anand, and I purchased an electric heat belt for my friend ( harika) from amazon and with in 40 day the belt got fired. I launched a complain in amazon initially they told me that they will refund me with in a week. Now it’s over a week and I called them today on 07/07/2023 now they are saying we can’t give any refund or replacement for product. Please advise me what to do. I am very scared what would happen if it was in my sleep.

Regards
Anand
[protected]

Respected sir,
Unauthorized transaction has been occurred in AMAZON PAY INDIA PRIVA, Bangalore by using my wife's debit card(5426) on
dated 22.02.2023(Rs-20, 000/-), 23.02.2023(Rs-40, 000/-) & 24.02.2023(60, 000/-), although my wife's debit card was kept our custody safely.We have not shared any information regarding debit card number etc. No OTP and no massages are came in my mobile during unauthorized transaction. Rs-60,...

My product has been picked up twice by amazon please help me.One book was sent by amazon and that was wrong and purchased by me priced 500 rs and was picked up on 2nd june. and again they have picked up my book that was purchased by me in local shop on 4 june. I reported this matter to Amazon 4 times but no response . They initially said that they will get refund of that book of local shop when they receive it in warehouse after verifying MRP of that book.But till now no refund or something and its been more than 1 month.
order id[protected]

Dear Sir,
I was introduced to this platform through an add through Instagram and WhatsApp message for part time job. First they made me add Rs.200 to their account and successfully transfered back Rs.800. Then they made me recharge and amount of 1000 and again 500and after task completed transfered 1500 successfully to my account. After this started the fraud practice. They alloted me similarly a 6 task and asked me to recharge......

Hello, actually my account was linked by some other number without any information and i am unable to logging in to my primary account.

I thought Amazon will not have issues if there, will solve soon.
But in my case i have called around 10+ calls for recovery my account and fooling every time that will be recovered within 24-48 hours.

I was one of oldest and active customer and i not expected of no reply.

My mail id which is not accessible is- [protected]@gmail.com

I have placed an order for Dumbbells on June 23rd 2023 and paid the complete amount via UPI (prepaid order).
I have cancelled the order since I no longer needed it.
Order status changed to waiting for approval from seller for refund.
I called Customer Service on June 30th and I was told to wait for 24 hrs more for the approval.
Then the next day I could see refund was approved by seller.
As i had not received any refund even after 2 days, I called CS again on July 3rd and I was told by one of the CS guy that your order is not cancelled (even though the refund was approved by seller), although I could see only 'Return or replace items' on amazon app. He then told he will place cancel request for me.
After few minutes I could see that the status is changed back to delivery.
I called the CS and I'm being telling now that this I have to self ship the product to seller by myself and I will get refund only when the product is delivered to seller.
Fact is I have already paid the huge amount during the order 31707 and I have not even received the product.
I want amazon to do the return and give a refund of complete amount 31707 ASAP.
I dont want to self ship the product by myself and I dont want take any chance with my huge amount. That is why I choose to order from Amazon.
Please do the needful - Cancel my order and do Refund of 31707 ASAP.

I ordered an item from amazon tracking id[protected], it’s prepaid order, delivery boy is talked to me very rudely and didn’t deliver my parcel .when I call him he didn’t answer my calls i also call the seller but he makes excuses