Amazon India Complaints & Reviews

I ordered a phone under exchange from Amazon on 14th June by paying money in advance. The delivery associate refused to take the old exchange phone which according to me was in perfect returnable condition.Order was cancelled by him and he left without delivery. Later i spoke to several customer support agents at Amazon and shared pictures of my old phone. They all accepted the condition and asked me to reorder promising they will send an expert different than the old agent. Trusting Amazon i paid again and ordered a fresh one. Unfortunately, it was same person who came again on 20th and again rejected my old phone despite my sharing the conversations with Amazon. I had no choice but to accept and pay the exchange amount. Needless to add that the delivery associate insisted on cash and not accept other modes of pay. Now it looks like i have been charged 100 each time for exchange besides exchange amount of 4150. I insist on Amazon compensating me with

I am a student and i need a job to help my mother in income i saw amazon mall job and eegister for it but they are scammers who took away my 1 lakh rupees and they didnt clarify their rules earlier when i start working they started clarifying rules and they are using someone else number to contact on whatsapp and they provide me with a tutor on telegram which looks foreigner but he is not a foreigner. I request u to provide me with my money...

I have purchased fast charger from Amazon
Order ID[protected], Invoice Number AMD2-387
Product Description - Fast Charger with type -C cable

The product was not working.

Name - Surajit Chandra
Ph No: [protected]

Please replace the product as early as possible

I have lost my Money on the online platform which told me to perform task by paying money they have frozen my amount around 4lakhs please help me to recover it...

Dear All,
I have ordered a jewelry item on Month on Jan'23. Item got delivered on 14th Jan. But the item was missing - while i complaint them through social media / chat / email - they did not provide me a solution. Its been 5 months now but i'm suffering.

Reg email - [protected]@gmail.com

Every time they just saying it can not be done. Then who will responsible for this refund ? Who will pay the money to me ?

Dear Sir, ,
Myself Ms. Sayali would like to inform you that your company is providing online part-time jobs to peeple. In that your tutors are providing tasks to complete against which employee gets commission. But for that employee have to invest certain amount. Then employee has to complete the task which are randomly assigned between 3 to 6 tasks at a time. After completing the assigned tasks, employee can withdraw the commission. But after completing each task the invest amount is increasing rapidly after each task. Sometimes, it is very difficult to arrange this amount. But they say that take a loan or borrow from somebody and complete the task, after that only you will be able to withdraw your money.

After completing the tasks, when employee tries to withdraw that earned money, it is showing that " you have reached the tax threshold. please apply for withdrawal after completing the tax." It means that employee have to pay tax amount in advance and then only he/she can withdraw that amount. Is it so???

Most importantly, all these terms and conditions are not informed in advance to the employees.

Secondly, is only Rs. 85480/- (gross) out of which commission (Rs. 49000/-) tax chargeable amount in india ??

There are so many things which I cannot write in email.

I know, you are very busy but please look into this matter on urgent basis because we are here to earn the money and not to stuck money whatever we have. Atleast, allow us to withdraw whatever we have invested. I have blocked all my money I have and taken a loan also.

I can give you all the details and screenshots, if necessary.

Awaiting your reply

Sayali

I'm Vidhya, I'm a mother of six months girl baby, I'm looking for a online job on that time I saw the advertisement in Instagram about the Amazon job they ask me to download telegram app i too done it after they have given a task i have completed 2 task after the 3 task they ask me to recharge 1000 rs i too done it in mid of the task they ask me to recharge 1800 again i done that also again they ask me to recharge 8000 rs to complete the task if I'm not complete means they blackmailing me to file a case against me... I'm really depressed 😔 please help me to recover from this issue

Placed 2 orders in May - 1 for INR 3499, and another for INR 302.
Both orders were not delivered with the reason customer rejected delivery - but no call was made to my phone for delivery.
Products have now reached back to Amazon, and they keep on saying that refund will be processed in 2-4 business days - but it has been one month.

Last customer service agent I spoke with asked to wait while she checked, but then hanged up.

I had purchased a clock on 6th June 2023. As it did not work, i was forced to take a replacement

This clock too which was delivered on 11th June is not working

What do i do now ?

I have ordered iqoo z7 from Amazon on 23 may after 4 on 27 it was not dispatched and I need it immediately so I cancelled the order then I waited for 5 days to get my refund but received nothing then I contacted customer care and they said they will raise a ticket and give me a rrn no. Which I have to give to my bank and get the refund as they have already given the refund then I waited for 5 days but again I didn't receive the no. Then again I go to the customer care and they again told me that they will raise a ticket and give me the rrn no. And told me to wait twice today is 14 June and I haven't got the refund or rrn no. The amount isbRs 19, 999 which is not a small amount. It is unexpected from a big company like Amazon. I can't wait more now plss give the refund asap.

This is regarding harassment faced by me due to a faulty product delivered by the seller of Amazon by duping me. The seller has delivered to me a foreign product through Amazon platform when I had paid money for purchase of an authentic product after seeing warranty claims on their website. The order ID of the product is[protected]. (copy of invoice is enclosed).
I, Monali Varun ordered Samsung Z FOLD 3 mobile phone worth of Rs. 1 lakh from amazon in January 2023 and the same was delivered to me on 18 January 2023. Since beginning I was facing some issues with the phone such as continuous network issues and calls are not getting connected easily and voice/sound issues while making any call. These things happened very frequently but I kept on managing those issues. After 4-5 months, the charging cable received with phone had a malfunction and it stopped charging the phone. I then approached the Samsung Service Centre located at Laxmi Nagar on 1st of June for replacing the cable as the same was covered under warranty. On checking the details, the executive of Samsung Service Centre told me that amazon had delivered me an ‘OVERSEAS PRODUCT’ which does not possess even a single day warranty. On hearing this, I was completely shocked and traumatized. On checking the invoice and order details of the phone, it was confirmed that they have delivered me a wrong/faulty product and asked me to take up the matter with amazon immediately.
While sitting at service centre, I made a call to Amazon and flagged my issues with the customer care representative of amazon who asked me to get denial letter/job sheet (copy enclosed) from samsung service centre that phone is not covered under warranty as the same is overseas product/model and asked me to send the same along with pay slip, invoice, pictures of phone and cover from every side etc. I have supplied all the requisite documents as asked to the concerned executive of amazon. After seeing all the documents the executive of amazon assured me that he will revert to me by 05.06.2023 (monday) and amazon will refund my money. No call was received on Monday then I waited for their call till tuesday, when no call was received, I again made a call to amazon in the evening of tuesday i.e. 06.06.2023 and elaborated the whole issue to the new executive who again asked me to wait for 4-5 more days or till 10.06.2023. Now again more than 6-7 days have been elapsed and no outcome/appropriate action has yet been taken by amazon. My issue is unresolved till date.
I am hugely disappointed by this kind of action from well reputed organization amazon. My trust has been shaken now and I am also not sure regarding the inbuilt privacy policy of this particular product delivered by the amazon and it might be possible that my privacy has been compromised due to this substandard material. Further, my image had been tarnished at service centre and time has been wasted.
Thus, I have taken up the matter with Amazon as well as Samsung and for last 12 days, I have been kept waiting for resolution of my issue.It is kindly requested to help me out. As a remedy, I would like to get my mobile replaced with a correct product or a refund against return of the faulty product delivered to me by the seller. Also, I would like the consumer forum to initiate some action to debar the seller from selling any of products offline or online for an year.

ON 30.04.2023 I made a carpet order & paid but i gave wrong address. So i cancelled the order & made fresh order and again paid with correct adress. i did not get refund on my cancelled order. i came to know only after receiving my credit card bill. kindly check.

Mobile no IS [protected]
Order no which i received[protected]
I can not able to view my cancelled order no

SURESH

1) Delivery by Amazon
2) AWB[protected]
3) Cash on Delivery Rs. 2499
4) Product Smart Watch (Black) - All-day monitoring of heart rate & blood pressure
5) Ship From - Jungle Genie, B2, 2nd Floor, Yadav Park, Nangloi, North West Delhi, DL 110041
6) Issue
a) Product not ordered by me
b) Courier Blue Dart delivery partner of Amazon collected Rs, 2500
c) Product not working
7) Looking for an immediate refund

I faced scam from amazon i get sms on my whatsapp to register amazon part time job work and they will giving opportunities to many people and giving task like product like on Flipcart and purchase products from amazon and also they said just click on repurchase we give your money back on your account with commissions but they didn’t gave money refund so kindly request you please help me for my money refund please help submitting slips and proof I spent 27220rs I want refund please help

I placed an order for an Apple Watch Ultra on April 16, 2023, through Amazon, only to receive a wretched piece of Chinese garbage the very next day. What followed can only be described as an agonizing nightmare of epic proportions as I attempted to return this abomination and obtain a refund from Amazon. I have endured countless conversations with atleast 25 agents, each time being fed the same infuriating line that they need three more days to reach a resolution.

To add insult to injury, Amazon shamelessly deceived my bank and thwarted my chargeback attempt by falsely claiming they issued a refund on May 21, 2023. Well, it's been an exhausting 18 days since then, and I am still unable to extract a simple Refund Reference Number from these swindlers. As a result, I now find myself facing penalties on my credit card, penalties that Amazon, of course, refuses to cover.

In all my years, never before have I been forced to grovel after an e-commerce platform for weeks and months on end, just to have something as basic as a refund resolved. As if their gross incompetence wasn't enough, it seems they've gone a step further and blocked my number, effectively cutting off communication via phone call. Emails to them also fail. My current loss stands at an astounding Rs. 80, 000, thanks to these despicable scammers. Shame on the Indian Amazon team for such gross incompetence.

Am highly disappointed with the service we have received for being a long-standing customer with Amazon India. I am reporting this on behalf of my mother who is an elderly diabetic patient and customer service has caused co much of mental stress over the past few months.
I had made a transaction with Amazon on 23 August 2022 for Rs.2534. The order contained multiple products and I have returned all the items. Amazon did refund me for few items on 8, 13, &22 September 2022 however they did not refund Rs.369. I have literally made ample number of calls and all I have been told is they have received incorrect item, they are not ready to disclose what the item is and all the staff are rude, they would just hang up the phone when asked more questions. I do NOT have any item from Amazon and my money is stuck with then which they are refusing to refund. I have spent hours and hours talking to Amazon and got no help. I again called up Amazon recently who is again telling the same and refunded refund, hung up the call. I should at least know what was the incorrect item. I have even contacted delivery person who picked up the items and he says all items were returned to Amazon. And if this is not the case something must have gone wrong with that single item. Customer care team does not seem to care for Customers and they keep hanging up the calls. There is no empathy, you keep declining refund without even understanding the problem. I request this matter to be looked into as a matter o[censored]rgency. What could a possible middle class elderly person do with Rs.369 which Amazon has refused to refund with no fault of ours. On my recent contact I was in formed, that I am calling after 6 months and nothing can be done, however the concerns was reported when it occurred.
I appreciate your help and response. I do understand your busy schedule. I could only hole senior leaders to first listen to customer and not ignore.

Sir I order a phone from Amazon but I recieve defected phone, i am replace order same day and Amazon costomer care say your phone replace in few day but now 5 months my mobile not replace

I Ordered Oppo F23 phone on 18-May-2023, then i cancelled the order on same day itself 18-may-2023 because i found a better phone than this in other platform, the order was cancelled, then i called on 24 may-2023 that i didn't get my refund, they asked me to wait for 2 more days, then again I have called the Amazon Customer Care Number On 26-May-2023 that i have not Received the Refund Yet, they told they will raise ticket and give RRN(Refund...

Amazon mei refund ka issue h ki mere paise Amazon nei dusre Bank account mei transfer krdiye hain aur uske baad maine sab dur complain kiya aur phir uske baad maine yaha consumercomplaints.in mei bhi complain kri thi refund issued nahi ho pa raha tha aur amount tha Rs-945 aur phir 2 din baad iss number se call aata h [protected] ye ghatiya admi bolta h ki woh consumercomplaints.in se baat kr rha h aur meri problem solve hogai h ye mei gmail p consumercomplaints.in p unhe boldun aur sabse badi baat ki uss Admi nei mujhse batmizi kari jab maine usse ye pucha ki kaha se bol rhe ho toh woh bolta h mei ghr se bol raha hun, bewakuff 3rd class log, aur isne mujhe call krke puri process batai ki kese paise tumhe milnge, mujhe G pay ki process bata kr mujhse paise lene ka game khela aur phir mere pas itne paise nahi the online toh issne call kat diya aur maine return call kiya toh mujhse batmizi krke bhag gaya aur phir uske baad mujhe mera refund nahi mila, aur abhi phirse maine kuch order kiya tha, toh jo delivery krne aaya tha woh mujhe parcel bina diye hi ja raha tha aur batami kri ki mei yaha nahi aaounga delivery krne aur zabardasti krne laga parcel phirse lene k liye uska number h [protected] ye woh delivery admi ka number h Please mei apse request krti hun ki mere jese students ki ap help kro atleast spam call ko toh ap sudhariye, I hope ki ap sab theek kroge mujhe mere paise nahi milnge toh theek h par ap ese logo ko smbhal lijiye mei ek 23 saal ki ladki hun aur student hun please meri help kriye, aur mera number h [protected] aur naam shivani chouhan

Hello,
My name is Pawan. my smart watch is not working properly since last month. I bought this watch from amazon on 11th march 2023 and received on 13th march 2023 after replacement . It is still under warranty but I have lost the bill for this watch but I have the order details of this watch along with the screenshot my number is also blocked because my phone is stolen I am having some problem in restarting the same number again and this is why I am unable to reactivate my Amazon account. Please repair or replace my watch I will be very grateful to you.
Please do something...
Here are some details related to my order.
My contact mail id ...[protected]@gmail.com

This is the number from which the account was created ...[protected]
Name of account holder ...Rahul Rawat
Order id...[protected]
My watch model no is ...Fire-Boltt Gladiator (BSW072)