Amazon India Complaints & Reviews

Hi
We have ordered Samsung galaxy S23 fe mobile from Amazon App on 15th Oct 2023. We received delivery on 16Th october 2023. When we opened the packet we found instead Of Samsung S 23 fe mobile phone there was REDMi 12C phone. The same was immediately informed to Amazon. After follow-up calls for two days on 18th we got reply that Amazon has completed the internal Investigation and they had delivered the correct product. This is false statement. as we have not received the correct product. We asked for the internal investigation report but that also not provided. We asked them to check the phone with IMEI number of phone. No one is entertaining us . How they can give such veg answer that they have done the internally investigation without showing us the documents which proves that the correct mobile given. Why they are denying to trace mobile with IMIE number? We have shown the parcel to their local dispatch hub too. Thy are also saying that our product must be taken return by Amazon and give us refund. This clear cheating case. The packet which was delivered looks it was tampered by some one . Please find below the Video of opeing packet and received wrong product.

I have order realme techlife earbud from amazon when i get order i found a normal battery inside it when i go for refund my refund was picked by delivery boy and till now i have not received my refund .

My MI TV-55 inch was not working last one month.
I am contact to MI, but he told to me for contact to amazon, because warranty of the product is taken by Amazon.
so please immediately attend.

I ordered one product like Sound Bar from Amazon India. Seller Appario Retail.
The product was unfortunately shipped by India Post and that was the biggest mistake. Looks like Amazon's own delivery system was not able to deliver to my pin code!

The issue is on 18-Oct I got a message from India Post that the parcel is out for delivery. However thruout the day it was never received.

Late night I got a call that the parcel has been delivered around 8:25PM to the addressee.
This is strange because I never received it. No one came at my door. I also checked if my mistake the postman left at security. But it's not there too.

India Post tracking status shows delivered. When contacted amazon, they said this could be a technical glitch, however no one in Amazon is able to tell me what is their policy on wrong deliveries!
What if item is delivered by mistake to someone else and that person has freely accepted it as a free lunch!
While amazon said they will lodge a complaint if it really happens, this is overall disappointing

1. Do not use India Post. The government office is not honest and genuine
2. Have clear policies on such exceptions, what if the item gets wrongly delivered to someone else

Complaint Details:

Order Number:[protected]
Date of Order: October 8, 2023
Date of Delivery: October 14, 2023
Nature of Complaint:
I am writing to file a complaint against Amazon India regarding an incomplete order. I ordered a Nike Man tracksuit on October 8, 2023, with Order Number[protected]. Upon receiving the package on October 14, I noticed that the package felt lighter than expected. I immediately reported this concern to the delivery person, who advised me to contact Amazon's customer care. However, to my dismay, when I opened the package, I discovered that only the upper jacket was included, and the lower pants were missing.

I promptly reached out to Amazon's customer care to report the issue and was informed that an investigation would be conducted, with results expected by October 18th. During this waiting period, I took the initiative to check product reviews, only to find that many other customers who had purchased the same tracksuit had also received incomplete orders, consisting of only the upper jacket.

On October 18th, as promised, I contacted customer care to inquire about the investigation's outcome. I was informed that a refund would be issued upon return of the product.

As a loyal and regular Amazon customer, I am disheartened by this experience, as it is the first time I have encountered such a problem. I kindly request your assistance in resolving this matter promptly. I believe the evidence supports my claim for a refund or the missing item's delivery.

I hope for a swift and satisfactory resolution to this issue. Please advise me on the next steps to ensure a positive outcome.

Thank you for your prompt attention to this matter.

I purchased the Voltas 1 Ton 3 Star, Inverter Split AC(Copper, 4-in-1 Adjustable Mode, Anti-dust Filter, 2023 Model, 123V Vectra Elegant, White) on 8th Oct 2023 and got it delivered on 16th Oct 2023.

When the technician came for installation, he mentioned that the CBU units were different and could not be installed.

When I asked Amazon for a replacement, they refused to replace it and rather asked me to return...

On 15 October 10:30 pm to 1:30 am there were several fraud transactions occurred through Amazon pay later account on Amazon. Further describing the scenario, someone has hacked my amazon account and tried to 7 different fraud transactions on 3rd party app where the payment is allowed through Amazon Pay Later. For this I have also complained in the Amazon Fraudulent helpline and also filed FIR to cyber cell team on 1930.

So...

I have purchased couple of item from Amazon however I returned few of them. The collection agent did not say anything while collecting time and after waiting for couple of weeks as no refund, I called to customer care and asking for refund.

They denied my refund saying that, The item what I have return is not same.

So basically they took my money as well as their product.

Till then I never shop with Amazon.

Amazon IND forces foreigners in the country to pay online and disconnect Cash on delivery for them to extort and steal their money.
Items do not deliver to the customers but Amazon keeps marking the items as delivered.
I have an order #[protected] for 1, 199.00 INR which has been marked as delivered when it has never been delivered.

I have contacted the chat and I call them on the phone multiple times. They disconnected their phone service and their chat when I complained at least 6 times.
This is theft.

I have ordered Apple iPhone 13 (128GB) - Starlight and
Apple 20W USB-C Power Adapter on 10 October, 2023 and made complete payment at the time of ordering. Till today 15 October, 06.26 pm, none of the orders have been dispatched. I have contacted the customer care twice since ordering but still no progress whatsoever. Kindly resolve the issue and take necessary actions for the products to be delivered asap. please find below order details.
Order#[protected]

Regards
Prathamesh Kokare

It's been 7 days and my order is not shipped and it's stuck at yet not dispatched.very bad of amazon.delivery date is of tomorrow

I am writing to express my extreme frustration and disappointment with my recent experience involving order # [[protected]], placed on October 9th. As a Prime member, I expected a seamless and guaranteed delivery experience, but the series of events that have unfolded have been utterly disheartening.

On the day of delivery, the situation deteriorated when the delivery agent called at 10 PM and asked my mother to collect...

Respected Sir/Madam,
Sub: cheap tricks are being played by Amazon by sending other products instead of ordered product.
Ref: Order#[protected], Ordered on 8 October 2023
Payment processed : EMI Rs. 1284.30 for 6 months
I am very sorry to bring to your attention that on September 22nd, I ordered a Blow Hot sapphire 4 burners gas stove and after a week, I received a call from Amazon delivery boy insisting on taking delivery from security later because he could not deliver the product at my door step. When I refused to take delivery from security, he finally visited my residence where I saw the product package was tampered with and it appeared to be opened the carton and I asked what happened and why it is in this position and he rudely said nothing has happened and compelled me to take delivery and said I cannot according to Amazon policy customers are advised not to take delivery. Surprisingly, I did not receive a replacement product but rather a refund. Later, when the Dussehra offer began again, I purchased the same product and this time I received a discount along with a no-cost EMI offer and I was eagerly awaiting the product, and on 12th 2.30 PM Amazon delivery boy visited my residence where elders were not present and only my 9-year-old child was present, and the Amazon delivery boy delivered the product to my kid and called me for OTP, where I requested him to come after half an hour so that elders would be present in the house to collect the delivery and I believe delivering the product to the kids is against Amazon policy and even kids do not know about the product or anything he left the house with the product and later after half an hour I tried to reach him many times but he did not respond to me and in the evening I brought the same thing to Amazon customer care and I was told they have lodged a complaint.
Yesterday, on the 14th of October, at around 8 p.m., an Amazon delivery boy came to my house and asked to take delivery of a parcel of tags that I had not ordered other than the gas stove, and I told him that it was not ordered by me and that it was dispatched to me by mistake, and he took back the product, and surprisingly, today afternoon, another delivery boy came with the same parcel and asked me to take the product, He stated that it is prepaid, so why can't you take the parcel? I stated that I did not intend to accept delivery of others and gave back after 10 minutes when I received a call asking if I had rejected the product, to which I replied yes.
Dear Sir/Madame, When I contacted Amazon customer service, I received a recorded message stating that I had rejected the Blow hot sapphire 4 burners gas stove delivery, which I did not reject, and I am shocked to learn why these cheap tricks are being played by sending other products that I did not order and then treating that rejection as if I had rejected the Blow hot sapphire 4 burners gas stove, which is unfair and do not meet the standards of the reputed firm like Amazon. Please look into this the game played by the people.
Please look into the criminal ideology used to cheat the customers. I request that management consider how much time and effort customers put into ordering products and how they are disappointed. Looking at all of these criminal ideologies makes me think twice about ordering from Amazon and sharing the same with friends and family.
As I ordered this with a credit card and the EMI was processed, I'm uncertain about how to proceed.
Kind regards
Munaga Srinivas Kumar
Mobile no- [protected]

Orders One Office chair from Amazon on[protected] received it on[protected] if got broken shattered into 4 pieces on[protected]. And the Amazon has advertised product using 1+ Year Warranty or Minimum 1 Year Warranty and now they are denying to assist any help or the Manufacturer DaUrban is Denying to help me in this regard while they are very rude and misbehaved while taking the warranty. Please help me get my chair repaired, replaced or refunded. They have denied to help.

I have ordered a Helmet with Order Id:[protected] &[protected] on 9th-Oct-2023 and 10th Oct respectively which was delivered on 10th & 11th.
Since the product size was different I have requested for return and the return was picked up on 11th Oct & 12th Oct respectively.
After that there is no update in the app and no one from customer service is ging any satisfactory response. They are simply saying that the product has not reached to the seller yet.

I just want to say that I have paid to Amazon and there is no communication happend betwwn me and seller then why I sholud wait till the product reach seller??

Amazon is not updating the return transit details also which can help to understand where is the material now.

Now my 4395+4395 = 8790/- has got stuck wiith Amazon and they are simply saying that it will take 15-20 days to retuen.

Since I have paid to Amazon i need my money to be refunded by today and its Amazon's responsibility to settle the amount with their seller.

I ordered an iphone through exchange scheme i gave correct imei at the time of verification i got failed i donno I contacted customer they are not responding properly and if they received they are not giving any solution this is not expected from amazon #amazon scam

Day 0: Placed an order for a 32 inch TV in Mumbai from Amazon India.

Day 1: As a Prime members, the TV was delivered the next day. I assemble the TV, but it stops working after 3-4 hours of operation (audio gone and video shows black spots on screen)

Day 2: Called Amazon India and requested return of the product for refund (as is the 10 day return and refund policy). Amazon India confirms the arrangement of the return for Day 3 from 9am-9pm.

Day 3: No one arrives. I call up Amazon India, they say "keep waiting sir, delivery person will come between 9am-9pm." I am now sitting inside my house from 9am-9pm to make sure I dont miss the pickup, but sadly no one comes.

Day 4: I try to dial the contact number of the seller as provided by Amazon India. Both the toll free numbers are fake.
I now try to call up the brand (VW - a Made in India brand), but they deny to do any return pickup, irrespective of their 1 year warranty. I am still sitting inside my house from 9am-9pm to make sure I dont miss the pickup, but sadly no one comes.

Day 5: The only option I have now is Amazon India to pickup and refund. I again call and ask Amazon India why the pickup for return has not been arranged. Amazon says, "we will get it picked up from 9am-9pm". Someone finally shows up at my door around 5pm, but denies pickup and asks me to get it rearranged from Amazon India. I call up Amazon and request pickup. They say, "okay, wait from 9am-9pm at your house, pickup will be arranged tomorrow". I am still sitting inside my house from 9am-9pm to make sure I dont miss the pickup, but sadly no one comes.

Day 6: I call up Amazon again around 5pm, to ask when the pickup person will come. Amazon standard response "wait from 9am-9pm, we dont have any further information". I escalate within Amazon India, the senior floor supervisor from the floor escalation team, Anshuman says the same "wait from 9am-9pm, we dont have any further information". I am still sitting inside my house from 9am-9pm to make sure I dont miss the pickup, but sadly no one comes.

Day 7: I again call up Amazon India and escalate the issue, same answer "wait from 9am-9pm inside your house, we dont have any further information".

It has been almost a week of Amazon India imprisoning me inside my own house, with a threat that the delivery person can come anytime from 9am-9pm, and if you miss the pickup person, we will neither accept your return, no refund you the amount.

This is the harassment a loyal Prime consumer gets for receiving a faulty product.

I demand strict legal action be taken against Amazon India, the seller and the brand, for being in material breach of their policies and warranty.

1. Amazon India for being in material breach of their 10 day return and refund policy.
2. Amazon India for harassing and imprisoning consumers in their house from 9am-9pm, without supporting to resolve the issue.
3. Seller for providing fake contact numbers and information, and no ghosting consumer after selling the product.
4. Brand (VW India) for being in material breach of their 1 year product warranty by denying to rectify or resolve the faulty product.

I am happy to provide further information on the above issue. But strict legal action needs to be taken against the above parties.

Thank you,

I ordered a Product (Car Trunk Mat) from Amazon on Oct 7, and the product was supposed to be delivered yesterday (12th Oct 2023).

But without informing me the product status showing now in the app is "Returning to Seller".

regarding the same, I have called Amazon Customer Care and complained about the same on the delivery hub. they told me that they will escalate the same to the delivery hub and get back.

in the meantime, I have contacted the hub in charge, and he told me that the Delivery agent did it by mistake and will check with the delivery agent.

today again one more product was supposed to be delivered to me, so I called the Number which is provided on the app for the delivery agent. In the same call, I enquired about the returning product. For that, the delivery agent told me that, a hub in charge refused to provide the vehicle to deliver the product since it cannot carry in a 2-wheeler.

after this conversation, I called the hub in charge again, and this time he told me he could not deliver the products that could not be carried by bike to the Village Areas. We have to go and collect the product from their feasible location.

He made a conclusion that, if you want you can raise a complaint to customer care also, will talk to them.

My question, if the Door delivery for the large products is not happening to the village areas, why the Amazon app is showing can be delivered?

Delivered product with defect products in 24.hours. and it will after 8 day 10 days when they want and if you connect customer nobody raising even complaint. And rudely behaviour from customer care. So don't buy products from Amazon

I am writing to bring to your attention a concerning issue I recently experienced as a customer. My order, reference number [[protected]], was unexpectedly canceled without my consent, and this has caused me significant inconvenience and frustration.

Details of the Order:
- Order Number: [[protected]]
- Date of Order Placement: [8th Oct]
- Items Ordered: [Samsung Galaxy Buds2 Pro]
- Total Amount: [2990]

I want to highlight that I did not initiate or request the cancellation of my order. To the best of my knowledge, there was no valid reason for the cancellation, and I was not informed in advance about any issues related to the processing of my order.

This incident has disrupted my plans and led to additional inconveniences, as I was counting on receiving the items on the initially agreed-upon date.

I kindly request your immediate attention to investigate and rectify this matter. I would appreciate it if you could explain why my order was canceled without my consent and what steps will be taken to address this issue promptly.

Furthermore, given the circumstances, I expect a refund of the total amount paid for the order as soon as possible or delivery of the product. Please confirm the timeline for resolving this matter and any steps I need to take.

I appreciate your prompt attention and trust you will resolve it urgently. If necessary, I am prepared to escalate this complaint further to ensure a fair and timely resolution.