Amazon India Complaints & Reviews

I order 3 shoes i.e. 2 puma and one adidas but the order was wrong and placed an refund. The company has initiated refund on 20th october but till today i didn't receive my money. Amazon gave me reference numbers for the same . I visited banks personally and also called customer care but they told that they can't do anything regarding this. Reference number for the same are...[protected],[protected] and[protected]. I request you to track through this rnn number and please help me getting my money back asap!! And the order total was 5377

This order was due to have been delivered today (Wed, 4th Nov 2020) at 11 am. The tracking now shows that Amazon couldn't contact me and hence they couldn't deliver.

This has happened for a couple of orders earlier also.

My phone number, my address in your records are perfectly ok, as given below:

Delivery Address - 19, Maruthi Layout 2nd Cross, R M V Extn. 2nd Stage, Bangalore 560 094

Contact numbers: +[protected] / +[protected]

THIS IS DISGUSTING !!! Your Service is very very bad !!!

I have purchased a egg tray in amazon,
I got little damaged product,
So I decided to cancel the order
And cancelled
But
Refund is not credited till now nearly 2 months
I called to customer care
But there is no use

Please help on this

When I ordered it said that 16 pack of 250 sheets but got just one. The item description describes a 16 unit pack with 250 sheets each, total 4000 tissues weighing 5.5 kgs. The invoice also states 16 packs. More over this is a non returnable item so I am stuck with it.

My account no is [protected] . I had placed order on 26th October’ 20 for 2096 using my indian debit cardof SBi.Same day I cancelled an item Amazonbasicvinylkettle bell for 1479. Amazon confirmed that refund has been done on 27th october. RRN no630719. Another return is done on 4th Nov’ 2019. The order no for the 1st return is[protected].Order no for the 2nd return is[protected]. I had called up the bank. None of the amounts are credited back. Bank asked me to take up with Amazon. However no results. Kindly look into this matter nd support

Hi Team,

I have ordered Elica vetro glass top 4 burner gas stove on amazone during big billion days.Purchased date is 17th October 2020.It was showing avialble on my pin number and odered the same.it is shipped via Ecom express.

Order id:[protected]

I got a call from shipment team on 1st November that product is arrived on my nearest hub and i have to go and collect the same as its size is big and they dont have option to deliver to my address.while i was checking tracking status showing as out for delivery.

I have called amazon customer care immeditely after i got call from the local shippent team and notified that courier team wont be able to deliver the item as the size is big.Coustmer exceutive confirmed that they will escalate this to shipping department and make the arramgent for delivering the prouct to my doorsrep.I have infored the executive that i required this product ask them to deiver the same.

At the end of the day tracking satus showing as product is cancelled and returing to the seller.local courier team mark it as product is damaged returned the same without any confirmation from my side.

Seller is : Elica kitchen chimneys

Agian i have called customer care and infored the same what is happend. Not sure i will get justify on this as per the update i wont get the product as the status showing canclled.

Third party shipment team is not working in professional manner and they are not ready to deliver the item to door step and they are cancelling the order by themself.

As i purchased via emi alredy make the payment for the same and 1st emi is debited.

My time is wasted by ordering this item . we have trusted amazon and due this third shipment team we are facing this kind of issue.please choose proper team for delivering the product. while oredering the item we are expectig the same to be delivered.

Not sure how i will get the product as i ddint canceles the item by myself and third peson is cancelling the order without my confirmation.

Looking for solution thiese kind of issue and i am expecting the product to be deliverd.

Thanks
Shigul

Amazon deducted my hdfc credit card amount of 129 without OTP.

Please solve the issue immediately, who is responsible if large amount deducted. If it so, we don't have trust in using hdfc credit card, other wise block my card .

Thanking you
Nagurvali
[protected]

I am a amazonprime member and I have ordered A SSD ADATA Ultimate SU800 512GB Internal Solid State Drive (ASU800SS-512GT-C) from Amazon On 31.10.2020, and ORDER #[protected] was confirmed for that product I paid Rs. 5699.00 through online netbanking. The said order/product was delivered to me today on 03.11.2020 when my technician arrived and installed the said SSD to install the Windows after connecting to the computer, it was appeared that the said SSD already has a Windows installed and the name of ARVIND CHAUDHARY and Lenovo new world new thinking appeared on the monitor. That product, ADATA Ultimate SU800 512GB Internal Solid State Drive (ASU800SS-512GT-C) Sold by Appario Retail Private Ltd. has fraudulently sent me a pre-used SSD, which has broken my trust and has also spoiled my time. I am a professional advocate and appear before Honble High Court of MP Bench Indore, due to this fraud I could not do my official work which has also caused me a lot of economic losses, in these circumstances it seems that the responsible employees of the Amazon themselves may also be able to meet with that shopkeeper, in which case I will be compelled to take action against the shopkeeper and the Amazon. So that immediately send me another product. And you compensated me for the mental anguish and economic loss caused to me by this fraud. Unless I take legal action against Amazon.in.
Thanks
Praveen Mittal, High Court Advocate,
Neemuch MP 458441
INDIA- [protected]

The product we ordered not delivered to home. We ordered because it was inconvenient to go and buy. They returned the product. This happens many times. I registered a complaint. But didn'nt get reply yet. We have to order and the product delivered to us as soon as possible.

The delivery boy insisted that the first payment had been rejected and therefore billed a second time for the same product.
Dear customer, Your A/C 12/11016825 is Debited with Rs. 1, 299.00 Narr:ECOM: AMAZON PAY BANGALORE KAIN: [protected]:[protected] Avbl. Balance. is Rs. 60, 870.22.
Dear customer, Your A/C 12/11016825 is Debited with Rs. 1, 299.00 Narr:ECOM: AMAZON PAY BANGALORE KAIN: [protected]:[protected] Avbl. Bal. is Rs. 59, 571.22

Good Morning

I am Spurgeon Dickson My Amazan Account is [protected]@gmail.com

I have ordered Grin Health Non-Slip Orthopedic Memory Foam Seat Cushion for Sciatica, Coccyx, Orthopedic, Tailbone and Backpain (XL, Black) Sold by: Grin Brands
Order#[protected], Amount paid 2, 149.00 Rs through net payment

IT is mention On the way, but running late from 17 September 2020, until today 3 November 2020 the product did not deliver to me and no option in the website to cancel the order, now i am really feel a reliability issue with your amazon India,

Kindly advice the course of action.

Spurgeon Dickson
Mob: +[protected]
Mob:[protected]
email [protected]@gmail.com

I purchase " Aeoss Women's 3 pairs Warm wool Crew Socks " in Amazon but they are not delivered this product on given address . My Address is showing on Amazon and delivery option is available on my address but they are not delivered .

Regards
Yadu Sharma
[protected]

Dear Sir/ Madam,
A wrong item was sent ( diff color) . Item worth INR 11, 999. I applied for a replacement with the correct order as placed originally.

When there was no update on their site I started following it up with their customer service. Today I came to know my refund is being processed.

1. I have the screen shot of actual item ordered & the wrong item received.
2. They manipulate their site to reflect the order / replacement status which is a breach of transparency.
3. I am going through irritation / tension which was uncalled for.
4. my money is stuck since 19th Oct'20. who pays for this loss? as they will tale another week it seems before the money hits my AC.
5. Are these E commerce companies taking Indian consumers for granted?

Regards
Arvinnd Ssinha

I ordered 2 items on Amazon of Rs386 on 20 octobera and i paid the amount through my debit card. I returned the items on 25 october. In my order details on Amazon app, the refund has been credited to my bank account but in reality i have not received the amount.

I contacted the amazon helpline and have given me the RRN - (protected) and asked me to contact the bank.

Name - Jasmandeep Kaur
IFSC - SBIN0050420
Card - (protected)
Transaction Date - 20 Oct 2020
Transaction Amount - Rs 386
Refund Issued on - 25 Oct 2020
RRN - ( protected)

Amazon restricts certain purchases such as plated jewellery, cereals, software licenses etc for customers who want to pay via the credit limit available via "pay later" services.

This approach is an unfair trade practice and must be attended to. As a customer I have all the right to purchase any item on deferred payment mode, when I have the available credit limit.

The best part is the customer WILL NEVER know whether the selected item can be purchase in 'pay later' option until the last moment of check out. Even then, there is no clear explanation or reason as to why the payment mode is declined. The error or alert message 'Add new card' is very misleading and irritating.

This policy of Amazon in Restricting items for purchase is unfair and discriminatory. Grow up Amazon.

This is regarding a product(samsung 345l double door refrigerator) bought in great Indian sale on 16/0ct/2020 .I have received a damaged product which has damaged ice maker and small scratches as well. Although I was able to place the return of the product on 20/oct/2020 .I have been talking to customer everyday and asking them to issue to higher leadership But, the customer service and the escalation level is so worst, they always give a false statement saying leadership team is not available to talk or they say for arranging a call back which never happened in this past 12 days. Although After after a long fight and wait over a call, I was able to connect with the senior agent thrice they were also helpless giving false statement to wait 2-4 business day which will start everytime when I reach them(they will never consider the days that is already passed).After a long fight I they just disclosed that .DLHVR the third party pickup has made a multiple attempts to pick up and stated that customer door was locked. I verified my address and phone number given was correct but not sure who is playing fool with customer, is DHLVRY or AMAZON both are worst at the service .But I am sure that DHLVRY has never made an attempt .After the long fight with senior agent from Amazon I asked him to escalate the issue step higher to his manager as nothing is progressed he said you will get a call from a manager within 24 hrs but it's been 4 days that they have never made an attempt to call. . since it's been 12 days and following up with customer and escalating this issue till the manager Also the NOC was raised with the number noc-48353 to refund the amount as the pick up is not happened from long time and asked me to wait till 2nd of Nov. Today 2/Nov/2020, again I have called the customer agent asked to connect to the senior because they no idea about the NOC at all. after a long wait and multiple attempt made to reach the senior agent got to know that they have never ever tried to work on NOC and simply faking me to wait for 4 business days again. I am sure the business days they are telling were already passed away now its 12 days late. Everytime i have a call they are so irresponsible they never even look back the data from the previous calls when i ask them about the NOC they say please ignore it, it was not done earlier. I am so frustrated as I am unable to escalate this issue to higher management of Amazon as the customer care agent is not giving any information and making fool when I call them. I am writing this to consumer complaints after trying all the way asking the help from Amazon .Amazon is worst this days .This is the second time I am facing such issue. My previous consumer complaint was also with Amazon. Kindly help .save innocent people who are misused in the name of sale.

This complaint is also for DLHVRY who is in partner with Amazon, adding it as I cannot add multiple company name

I had purchased a mobile from amazon on 16/10/2020 for 47999.00 rupees and paid using PNB debit card but i cancelled the order and requested for refund on 16/10/2020.amazon send me confirmation mail regarding the refund and initiated the refund on 16/10/2020. but its been 17 days and i still have not got my refund.i called customer care regarding this and they are claiming that they have completed the refund process process and gave me reference number.they said talk to your bank regarding this and problem is from bank side but bank is refusing and saying reference number is of no use. my account number is [protected] and reference number is 237016. please help me

I ordered a product from Amazon, part of which is showing delivered in the app but I haven’t received it. After complaining to Amazon about the same, they first asked me to wait for 5 days. I waited for 10 days and then again called them for the same. They told me that they will investigate on the matter and asked me to wait for 5 days. Again I waited for 10 days after which I called them only to hear that it’s showing them that product has been delivered. They asked me to take any outside step we want but they won’t help us from Amazon’s side.

This refund problem many times seen with amazon and pnb is there collaboration between both of them to trouble customer finally this money will go where as i have not received refund of Rs 6249/- since[protected] refund made by amazon vide reference no. 75503720293043026819444.why to raise dispute form on call why it can not be solved....

I bought a tripod from Amazon and it received on dated 30th October 2020. But due to some fault I want to return it. Amazon gave me time of return product from 31st October 2020. 1st date was on 31st October 2020, 2nd date was 1st November 2020. But pickup boy did not respond wisely. And Amazon also postpone dates. Kindly help me as soon as possible. Amazon is wrost company. And it's delivery and pickup guys are also nonsense and ###. Kindly resolve my issue as earlier as possible. From last two days they send one particular pickup guy mobile number. But that guy refuse to take the return product again and again.