Amazon India Complaints & Reviews

Dear sir on 14 oct 2020, i purchased eureka firbes vaccuum cleaner vide order no[protected]image attached) dated 14 oct 2020. I received vaccuum cleaner on 17 oct 2020 having multiple dents on it, accessories and mannual missing. On 17 only i contacted customer care with all images of dents and serial no. They approved the return and pickup was approved for 18 oct which was cancelled by delivery agent saying verificatin failed, on 19 oct around 2100 hrs again pickup was rescheduled for 22 oct which was again cancelled by delivery agent for same reason. On contacting delivery agent, he says they dont received scan for pickup and i again contacted customer service for sending mail with all scans but customer service said there is nothing pending from customer side as well as from customer executive side. On 22 oct again pickup wad rescheduled for 24 oct with complaint and high priority ( as told my customer executive) but this was also cancelled by delivery agent for same reason. On 24 oct starting from morning 0800 till evening around 0800 i made several calls to cutomer service for pickup status and they assured me it is not cancelled this time but after7 i came to know from customer executive miss artiben that it was cancelled for same reason. I made too many calls to delivery agent throughout the day at no [protected] with pin 3285 provided me by amazon sms but he didnot responded to any of my calls. I even offer them that i will drop it at your store when spoken to delivery agent on 22 oct. They are harrassing customer. I have attached all the images for to your references.

I have ordered crucials 4gb ram from amazon on 21st october due to some problem i have to cancel it on 23rd october and then refund initiated by amazon but not recieved in my SBI account i have called customer care of both SBI and Amazon but SBI saying if refund is initiated by amazon it get tranferred in bank account within a minute and Amazon saying we have initiated and they are gving a reference number and saying ask to bank and give them this reference no.

transaction id : LImkTwSuHKfRc5yN2wO7
date of ordering : 21st october
date of cancellation and refund initiated : 23rd october

Im attaching some photo that makes clear about it
please help me to get my refund

On 22nd OCTOBER I paid Rs.1372/- for 3items . 1) ZANDU HONEY Rs.169.00
2)RED LABEL LEAF TEA Rs. 460.00
3) SANTHOOR SOAP Rs. 168.00
Total Rs.797.00

I don't understand why such a huge difference in money collected. Please inform me the reason and refund the balance amount.
Thank you
JOY A D

Dear Amazon Team,

Hope you are safe and well in this Pandemic Situation,

This is to inform you that, i had purchased a product on 6 Aug 2020 from Amazon.in of RS 1346.25. and return it after 3 days. as per your commitment you have already already initiated a refund on 19 Aug 2020 with Reference No IGAJCPOAO2.
But refund is not reflecting into my account.
1.I also went to the Bank Branch but they are unable to fetch the data.
2. Many times I called to the Amazon customer care as well as social media partner but they have only few words like to fill dispute form/go to bank etc, but these all idea are not fruitful for me.
You all re requested that don't suggest me to go to the bank branch and ask them, I am tired now and I am going to filled a law suit again Amazon related to fraud and mental harassment.

Thanks & Regards
Om Kumar
Mob - [protected]
Regd Email [protected]@gmail.com

Purchase mobile from amazon sale Redmi sky blue order no.[protected]
this not good I purchase mobile very need but our response very casual I am very heart for this type of issue and last
same return in my account

Dear sir/ madam. I booked the item and Order#[protected], Tracking ID:[protected]. I got call on 22/10/2020 and your courier boy asked me delivery address. I have given and was waiting for him but he didn't turned up. He was some where and doing phone. He couldnt deliver my item but I surprised to see that the order was rejected by me. This is totally wrong feedback given by your delivery boy. I booked the item and paid also. How can I rejected. This is not fair business by Amazone and I never expected. This is nothing but cheating to customer and playing you with our money. Kindly deliver the item shich I have given the address otherwise, I will go legal action against your organisation.
Praveen Gade, eMail: [protected]@bhel.in

I have ordered Phillips home theatre worth ₹5999/- from Amazon. The day when i received the product i totally unsatisfied with it.. The product is not performing as i expected according to a part of speaker not able Play... hence i have lodge the refund request for the same.. Now it's waiting 5th day & 3rd time i have requested them to refund the amount and take your product.. But they are not accepting my refund request and nofity sms only came..saying that we will pick up today as again and again but not... The product come with refund and return policy, if i found something wrong in product quality, i have right to refund the product as per rules and terms & conditions. However the seller is still not accepting the refund request. And abusing as well as forcing me to keep the product.

Order I'd[protected]
Pick up id[protected]

I brought the washing machine from amazon after few months it got rusted and it is sold by cloud tail india pot limited Palladian talk Coimbatore Tamil nadu 641659

Mivi rock and roll 1 wired earphones

Order IFB 8kg Fully-Automatic Front Loading Washing Machine (Senator WXS, Silver, Inbuilt Heater, Aqua Energie water softener) in Amazon on 16th october 2020, delivered on the 18th OCT 2020.
cost - 32, 990
i paid 31, 740 (1250 discount on HDFC debit card, 4000 cash back to amazon pay ).
But the item which we got was Defective that was cofirmed by the technician of IFB . Immedaitly i approached to the Amazon for replacement they said after 2 days (On Thursday) we will confirm the replacement if item is in Stock . but on Wednesday only i got call from Amazon technical support guy (pankaj), he told that we cant do replacement but we can refund . then i told them that i missed the offer which i got is totally, current the cost of the wahing maching is 34, 280, its a mistake of Amazon because they sent the defective piece its a trust issue . then they compromised me to give the execeptions that they will give the casback of 2520 if oredered with price of 34, 280 (it will make the price of 31740 which i got before ) and i asked cash back of 4000 i will loss, then they said casback will not deduct from my amazon pay, total refund you will get (31, 740).

But now i got 27, 740 as refund . after calling to customer care they are saying the cash back we have given 4000 will be in amazon pay . by combining the Both it will be your refund they are saying .
they are making me to order item in Amazon only again, after refund issued we cant give back you money they said.

even these guys are not bothere of cosumer Court as well, if i say i will complaint to consumer court they are taking it very easy .

please help me . i lost offers, money, and time and peace of mind

I have not received the refund amount for the reference number 30005402780271126727398 Rs. 200/ and the refund of Rs.549/, Rs.549/- and Rs.199/-, the refund reference number 30005402780261201522475. The refund was expected on October 8th and I have visited the branch today but the manager is saying they cannot check the details and there is no such reference number, please check it and do the needful.

order ID of amazon[protected];[protected]

I order a product (inalsa vaccum cleaner ) from amazon rs 3710 on 16 oct 2020 and product showing delivered to me on 18 oct 2020 though i have not received the product, after so may requests to amazon customer care about refund and fraudulence, amazon executives are not listening to my complaints, instead my amazon account has been closed by amazon.
amazon registered email id is [protected]@gmail.com
mobile no [protected]
images of amazon account,
inalsa vaccum cleaner delivery showing delivered and my amazon account is closed by amazon is attached.

now i have no access to my amazon acccout. when i am contacting amazon care for this fraud happened with me. they said we cant do anything as your account has been permanently closed due to your request for refund for vaccum cleaner.
though that is my genuial demand as product is not delivered to me.

The refund processed by amazon is not reflecting in my hdfc account

I ordered a product on 18 October 2020, the last date appeared for delivery 22 October but they not delivered product on 22th October even on 23 till 1 pm not delivered.

REFUND PENDING
[protected]
product received damaged twice
delivery guy refused to come at doorstep to pickup
no solution given yet and false statements by amazon helpline
on social media also they are just giving false answer that they will be seeing this issue but last 10 days there is no update.

I have purchased a 55 inches ultra hd android smart led tv - tcl make -model no. 55p715(silver)(2020 model).Vide order no. #[protected] dt. 17th oct, , and i was charged rs, 42999=00 as base price. However, i found was seeing the amazon site today and i found the base price is only rs, 38999=00.
I am a prime member and a sr. Citizen, having retired as head, trg. & placement from i.I.T., delhi, now living on pension only.
Kindly, look into the matter, as it is causing me a loss of rs., 4000/=
thanks
prof.(dr.) y, s, goel

The delivery boy behaves very rude when he was came for delivery he had even no sense that how to behaves with customer his priority is only to deliver the parcel to customer not to talk behaves bad from the overall scenario happens with me I hope that you will take legal action against him.

In Amazon I ordered black and Decker drill machine on the 24/9/2020 7.59am Rs.4078 and the till 12/10/2020 the item not dispatch so I cancelled on 12/10/2020 in the morning and the 12/10/2020 evening 3.07pm I got message from Amazon refund success on rupay card(ending with6357)RS.4078 please contact us for details at http://amazon.in/help. Till 20/10/2020 the amount not credited in my account so I went to bank and the bank saying contact Amazon when I'm calling Amazon they are saying they cleared refund and RRN no. 30005402870268077294395 please help me with this detail name sunil dsouza corporation bank nadikuru udupi Karnataka

I have done upi transaction through amazon upi amount got deducted but didn't credited in account and they didn't given my money back I have done transaction on 28.september.2020 amount is of Rs.4545 I have attached a photo. Please help me. My contact number [protected] email [protected]@gmail.com

Order[protected], was on Oct 5th 2020 paid total Rs 2, 574.00 for 15 quantities for item-Ankita Gemstones Shri Dhan-Laxmi-Kuber Bhandari Yantra pack of 13. sold by G Mart. received on Oct 10th only 1 quantity & missing 14 quantities. Since i have been contacted Amazon, mentioned, investigated & was delivered without providing any proof of courier receipt with receiver's signature. while i sent them a courier small bag & 1 item i received. tried to send several emails to Amazon India customer service.
but not a positive response. Kindly please help me out to receive my remaining 14 quantities or Refund. Thank you