Amazon India Complaints & Reviews

Previous complaint was deleted - not sure who deleted, reposting again.

Refund of ORDER[protected]

Ordered a pair of Asics shoes on 20 sep 2020, as the shoes were not satisfactory I initiated returns and requested to refund to my amazon pay account as the account I used to do this transaction is closed.

There was no update of my refund for many days after the return shipment was collected by amazon delivery agent.

After multiple follow up Amazon is saying they have initiated refund to my closed bank account on 27 oct and have provided a RRN no.

However as my bank account is closed, bank is not able to help on this nor able to trace this transaction, Amazon is saying funds are transferred and you should check with bank.

I purchased a pair of Asics shoes on Amazon.in on 20 Sep 2020, ORDER

ORDER 404-XXXXXXX-5553925

Due to some issues I initiated returns of this shoes.

Amazon initiated the return and did the refund to my bank account.

However as I had moved form US to India and had a NRE account, I closed this account on Oct 12 2020.

Amazon is saying the refund is completed from there side and have given a RRN # 74766510300042981804566 on Oct 27, I need to check with bank for any further issues.

Bank is saying as the account is closed no transactions can go through and Amazon has to check from there end.

Now I'm not able to track or get this refund, neither bank nor amazon is helping me out.

I have booked a electronic sewing machine at Amazon on 28th Oct. The delivery date was 7th Nov. On 7th Nov I didn't receive my product. Then I contacted to Amazon CS AND he told me to wait till 12th Nov. Now at 12th Nov again I didn't receive this product. Again I contacted to Amazon CS and they told me to wait 2 days more. Now today is 15th of Nov they are saying that either you can take your refund by cancelling order at customer's end or I have to wait until seller wouldn't update this product at Amazon. When I asked from them how much time it will take? They told me that they have no idea. I have attached the order details as well.

Above order is not booked on pod basis at all.payment failed since order was not booked.

/any how I have booked a same item vide order no..[protected] on 13th nov. 2020 which is supposed to be delivered on 18th nov. 2020.

anil das

My product was returned on 10th, but they are saying they have not received the product. I want my money. Please ask them to refund my money. Amazon is not initiating the refund for the return. I got cheated

Refund is issued by amazon but not credit in babk account.

Last week calling from riya Singh in true caller name she said Amazon requirements today for supervisor job and interview on tomorrow afterwards received the mailing name is Amazon she collected amount is 1500 for uniform and security charges afterwards another mail was sent by Amazon that's salary account opening and Mediclaim compulsory for training and other processes and sent by mailing our Amazon id number AZ 586345 and aadhar card for Rahul Sharma charges for 5150 for quote and again and again called to today is the last date for submission so I have to pay another 3500 after those persons ( Riya Singh and Rahul Sharma) will not attend the calls and no response

The above order was placed on 20/10/2020 with full payment made by Debit Card.
Tracking No: [protected]
Delivery at Kochi called me on Nov 9th around 7 PM and told me as it was too late the delivery would be made on Tuesday morning. Called their number around 6 pm as the delivery was not made even on Tuesday. Called again on Wednesday but no response since then.
I seriusly feel that somebody at Kochin Delivery took away my consignment.
Kindly investigate and take immediate action failing which I will be forced to make a Police complaint.
Lalitha Alex
21 Shanthinagar, Ponneth Temple road
Kadavanthra, Kochi 682020
[protected]

I order an item on amazon on 20 Oct 2020
And returned my refund was not credited in my bank but amazon services says that they are send my amount to bank and they give reference number but in my bank status their is no transition on amazon to bank so once check my bank status and their any issue with money or money can strucked all issues can clear and solve my problem.
And credit my money to my account its a request please

This is the record of payment made twiceDear customer, Your A/C 12/11016825 is Debited with Rs. 1, 299.00 Narr:ECOM: AMAZON PAY BANGALORE KAIN: [protected]:[protected] Avbl. Balance. is Rs. 60, 870.22.
Dear customer, Your A/C 12/11016825 is Debited with Rs. 1, 299.00 Narr:ECOM: AMAZON PAY BANGALORE KAIN: [protected]:[protected] Avbl. Bal. is Rs. 59, 571.22

Money refund and get job

This product is so bad .

Respected sir
Your company cheated me I ordered a mobile on 27.10.20. today 13 Nov I did not receive any mobile. Amazon app showing it is delivered on 6 Nov. I have not any mobile. Your company is using my money for a month. Please return my money. I don't want any product.

I haven't made transaction for ICL AMAZON PAY, Not sure how this transaction made without my knowledge...request to revert this transaction at the earliest..this is not fair at all...

Dear Sir,

I have Purchased Amazon India Eureka Forbes Quick Clean DX 1200 Watt Vacuum Cleaner, order No:[protected] order date[protected] received Defective product on Oct. 26, 2020. Please provide Replacement/Refund.

MOHD USMAN
Mobile No: [protected]
Email:- usmanali.[protected]@gmail.com

I bought two products Samsung Galaxy M21 (Midnight Blue, 6GB RAM, 128GB Storage) and Dell G3 3500 Gaming Laptop 15.6-inch FHD 120 Hz (10th Gen Core i7-10750H/8GB/512GB SSD/Windows 10 Home Plus & MS Office/NVIDIA1650 Ti Graphics/Eclipse Black) D560260WIN9BE from Amazon and I was under the impression that I will be eligible for a cashback of INR 9000 (INR 3000 instant cashback + INR 6000 Amazon Pay balance).
But on not receiving this cashback for 5 days, I contacted Amazon and I was told that I needed to wait for a few days(6th November precisely) and I will definitely get the cashback(attached recording for the same).
Then when I didn't get the cashback on 6th November too, I called them again on 8th November midnight and I was told that the product that I bought was not eligible for the cashback.
Now the only reason that I bought the phone was because of the cashback and if there is no cashback then I would like to return the prouct but the problem now is that I am being told that the return window got over on around 6th November(very conveniently so).
I don't want the product without cashback but I am not being given any option and I am being made to stay on call with the customer care for hours before they disconnect my call. Please help.

I had ordered an item from qmazon..I asked delivery boy to come to the door step as i was busy with some work..but he refused to do so..he didn't even come but kept waiting mean the gate..later came near the door and threw my order on the floor talk ###..very disappointed with his behavior

The box was damaged and it didn't have earphones in it.

Brought the above radio for my Aunt, as per her request. After receiving product, it was found there's no power source and this runs only on battery source.
Not suitable for the Aunt's requirement.
Requested Amazon to replace this product with another having power source or refund the money to buy a different radio from Amazon itself.

Amazon denies both.

Hi,
I placed an order in India at Amazon.in on 19th October of a total 30 items
from my account. And amazon shipped the items into 4 different packages
with different tacking info. I received only one package with 8 items out
of 30 items on 25th october and for the remaining 22 items, the
status shows amazon as they deliver on 26h october, but we didn't receive
any packages. I tried to contact Amzon.in customer support, they took all
the information which they gave me and told me that they will get back to
me by 8th november. But that didn't happen and I tried to contact
amazon.in customer
service again and they response was very rude and said that their back team
confirms that the packages has been delivered which we didn't receive yet,
when I asked for the proof, they said they don't have it. Then how can they
confirm that the package has been delivered?

Here are details about the oder
ORDER #[protected]

On 25th 8 items delivered Tracking ID:[protected]

Here is info for the items which we didn't receive yet.
26th 8 items Tracking ID:[protected]
26th 8 items Tracking ID:[protected]
26th 6 items Tracking ID:[protected]