Amazon India Complaints & Reviews

I received a call from a so called Amazon Sales Executive who told me that I have won an apple I phone and it is a gift to me from Amazon India, but had to purchase Amazon Gift Box worth rupees 5000/- to claim the gift. Since the person knew every details of my Amazon account, even the products I had last bought, hence I believed it's Amazon. I was asked to make a payment to a Bank Account ( a certain Gurgaon branch) bearing the name of Amazon India of Rs 5000/-. Next I was provided with a WhatsApp message saying my order has been confirmed (screenshot attached to this mail). Within minutes I received another call from a person named Vivek Srivastava claiming to be an Amazon Dispatch Officer. Who told me to make the full payment for the I phone and I would be given a refund immediately. When I refused, he told me that the order shall be cancelled but it would take few working days for Amazon India to refund my money worth 5000/-. Till date I have received no update from Amazon.

Need your help.
1) Is there any executive named Vivek Srivastava working in Amazon? Amazon India must clarify whether it had any stake in the entire proceedings.

2) If Yes, I want my money back. If No, even then Amazon India is liable as my private account details (Name, address, phone number, and also my details of my orders) has reached the frauds hence proving our Amazon accounts are really not secured.

Amazon refund me amount of RS 759/- on 20/11/20 transaction ID 5134040326029069351633 still it's not credit in my account still on 2/12/20 .please investigate about this transaction because your customer care in not helping me .so please look after this matter .

Hi team I am raising complaint related to my product as I have ordered a product and Amazon they said I have to self ship the product and not taking responsibility for damaged product Amazon is saying seller is unable to provide pickup.

I purchase Redmi note 5 pro from amazon and send me defective ones ( switch of mobile phone no working)
.. when I try to return this product they response you not get any refund I will send our technician to repair the defective parts.. now they on products renewed but when I purchase the product not write renewed

I ordered 4kg casa Copenhagen bean bag refill on Oct 23 but what they delivered was 700 gram bean bag refill.when I raised a complaint they assured on replacement the right product will be delivered.but what came gain was 2kg bean bag not 4kg.i initiated a return and I returned the product.but they created two returns and I can't see my return status.when I raised an escalation on Nov 27, they assured that the product reached fulfillment center on Nov 26 and by Dec 1 I will get my refund.when I didn't get and raised an escalation they are saying the product hasn't reached the warehouse and it will take 10 working days and by Dec 4 I will recieve my refund.i asked why they provided wrong info previously from escalation team.he was saying by Dec 4 I will get my refund and the product still hasn't reached the warehouse.for nearly 30 minutes of talking he was saying same thing again and again.when I called for another escalation .this time they were saying the product is returned to warehouse on Nov 30 and wait till Dec 5.each time I call they provide different info and give different assurance.when I first raised an escalation he assured so much by Dec 1 I will get my money.no proper response from customer care.they are holding my money and not giving it back.they didn't check product at all when they are delivering.on order slip the product weight was 4kg but what they actually weigh was 700 gram.no quality control.i am prime customer.order I'd:[protected]

Hi,
This is in regard to my purchase of a geyser from Amazon online at 02/11/2020. I returned the product and opted for the refund of INR5, 849 which was initiated and processed by amazon on 19/11/2020. But the amount is not reflecting in my bank account. I have contacted the amazon customer care and they have given a reference number #30005103070307133286060 and suggested me to contact my bank. It's been several days since the issue with the bank and amazon and I have not received my amount.
Kindly help me for the issue.

Thanks and regards,
Santosh

Refund for two items :
1.consist of 4 tools Order id:[protected]
2. Heaters 2 no.s order id:[protected]

The refund Reference no. for the 2 orders are given respectively as
1. Refund Reference #30005102670267207687765
Amount: Rs.5348
2.Refund Reference # 30005103110311073797054
Amount: Rs.5880

Even though they have credited the amount it is not reflected on my bank account in bank of baroda
A/C No: [protected]

Please go through the issue and rectify it as early as possible.

I had ordered a REDMI 9 PRIME of amount Rs 9995 from amazon on 19/11/2020 and made the payment using PNB debit card, but cancelled the order on the same date. I have not received my credit in my account as amazon is saying that they have sent the credit. They had also provided us a Refund Reference Number which is #30005103240324183444262

Hello sir.

1. I bought a 65 inches LG TV online from the amazon site on 14 Nov. The same was received on 21 Nov and had its LED screen broken.

2. The service engineer who had come to install the TV had registered the same on his job card.

3. The matter was immediately reported to the amazon customer service centre and I was assured for the replacement by 1 Dec after collection of the broken peice.

4. However, no action has been initiated on part of the amazon to replace the TV and deliver a new TV.

The matter has been highlighted to the company time and again, but the response from the amazon has been very poor which is not expected from a renowned seller.

6. An early action is requested please.

With warm Regards.

Vasu Banathia

I have purchased a product long back on 20 oct 2020 in amazon and inspite after several reminders to seller i havent received my product.

Order Id :[protected].

I would like the product to be delivered to me asap and pay me damages of Rs.25 lakhs for the late delivery and ignorance of the order by amazon and the seller too.

I ordered 2 items from amazon which were delivered on 20-21 November. The primary item was defected and according to Amazon's policy I couldn't just return it, so had to replace it the first time. I wasn't satisfied the second time either so I returned both the items, and the refunds for both of them were initiated on different days, right after the pickup. The refund reference number for both the items is the SAME. It's been 7 days now and I still haven't been refunded. Payment was made using Phonepe UPI with SBI account. The Refund Reference Number is[protected].

Order no[protected] dated 18th Nov 2020 for 1 Kg pack MuscleBlaze fuel whey protein immunity+, chocolate.
Delivered 750 GMs pack on 20th Nov 2020 of a different variety. Order short delivered. Feedback given immediately but no response from amazon yet.

Past day i ordered redmi note 9 phone but i received fake product masher via courier partner or amazon

From Amazon to my bank account
My register number is [protected]

Amazon hasalready processed my refund from 19th Nov 2020.but my account is not credited yet.my reference num is 30051032403240324193534516

It’s issued from your bank, not from their company. So please do solve my issues. I have purchased the item from Amazon, that product was damaged so I was processed for a refund. Amazon delivery agent came on 19 Sep, he kept my a product.it has been 6 or 7 days. the amount not received on my account, I'm a student, this amount is 1484.10 too much for me. I was trying to talk to your complaint center, they said ' we can not do any these types of troubles. that's why I emailing you please give me a refund where o you want, you can pat on my amazon pay, I wanna my refund ASAP.
My account is Anish Verma
and my other Account
Account no [protected]
IFSC code KKBK0000137
Holder name Ankit Vema or on my amazon wallet (ASAP)

Sir, my name Dhanji Prasad, purchase one product from Amazon on dt. 09/11/2020 by atm card #### 1750 and returned . But refunded money not credit my PNB Bank account[[protected]].
Amazon refund reference No. 30005103140314173980293

I did not get this product refund yet while amazon said they already initiated a refund of 469

Order #[protected]
I have placed order for Surf Excel Matic Liquid Detergent 2 litre pouch on 18.09.2020. The order was cancelled by Amazon (sold by Cloudtail India). The cost of the item is Rs.340.00. I have not received the refund till date (28.11.2020)

Refer order no.[protected]..

Item is supposed to be deliverd on[protected]. It is not deliverd till date[protected] pm. No communication regarding when it will be delivered.