Amazon India Complaints & Reviews

I have asked for the refund from amazon on 12th november, 2020 and then got a mail with reference number of refund processing but no money was recieved in my PNB account please resolve this issue

I did shopping worth rs. 1, 00, 246.99 via HDFC Credit card during great indian festival sale. According to offer, I should may receive instant discount rs. 1750 and Amazon pay cashback of rs. 6000. But in actual I received only instant cashback not Amazon pay cashback. Please resolve my query.

Dear sir/mam one of my refund amount 2255 which send to my account on 09th nov.2020 from Amazon.in they send to my account they also provide refund reference no. 74332740314031399010355 and I have waiting almost 12 days but the amount didn't reflect in my account. I have called against it on my branch but i didn't get proper solution from bank consultant. I have called against it but still it's not reflect in my account.

Dear sir i have including details with reference no. So please refund my money as soon as possible.

Date ‐09th nov.
Dispute amount-2255
Refund reference no. 74332740314031399010355
Account no.‐[protected]
Branch ‐sursand sitamadhi
Ifsc ‐CBINO280021
mobile no.‐[protected]

I have placed an order with amazon and i h=found the product wwasnt the one i placed i requested for return and hence my account is closed

account details are with [protected]@protonmail.com
order ID is[protected]

Amazon had issued a refund of Rs5797 on 12.11.2020 . However still now I haven’t received my payment. I contacted my bank provider. They aren’t helping me in this matter.

Order Id :[protected]
Transaction Id : 1112PpTnX76OTsoFO73Fm8C4e
Processor trace ID : VSM[protected]
Return Refund No : 163830

To Amazon. Respected sir, . I ordered auto gas regulator, but it can't functioned normaly there is gas leakage.i want return it.in your Amazon app .order list not shown.i consult your consultant.she says time is over we are helpless.what i to do in these circumstences. may i go consumer forum or you may rectify this problem. Thanking you. My gmail.[protected]@gmail.com phone no.[protected]

Return initiated within return window but amazon is not initiating return pick up or refund

Order I'd[protected]
Reference id - 74332740312031116391908

The above order included the supply of Surf Excel MATIC.
Perhaps you had placed the order on Cloudtail India vide your order #[protected].
Whereas I ordered only one unit of Harpic Powerplus Disinfectant toilet cleaner 1L (Pack of two) I was supplied two units.
The parcel was tampered and no invoice was provided in it. you may please take back the extra unit and supply me Surf Excel.
The total order value was 1978/- which I have already paid.

Thank you
C S Moorthy

I purchased Amazon Brand - Vedaka Fennel Seeds (Saunf), 200g and Colgate ZigZag plus antibacterial Toothbrush - Medium on 13th November, 2020 among other things. But I received torn packet of Amazon Brand - Vedaka Fennel Seeds (Saunf), 200g, which is in this covid time is very unhygienic and getting packeted product is main reason I ordered from Amazon. I also received old version i.e. Colgate ZigZag Toothbrush - Medium (price 99 rs) instead of product shown and described in product page i.e. new version Colgate ZigZag plus antibacterial Toothbrush - Medium ( price 120 rs). They are misleading customers with description and advertise of newer product in product page and sending old cheaper stock. They also changed the name of the product after delivery. I raised repeated multiple complaints with proof but they denied everything after their one sided 'investigation'. No replacement or refund or clean investigation. nothing! Picture attached.

This is regarding order id[protected] of dated 18/11/2020.

While placing the order, each product page is showing offer of Rs 300 cash back for order value of Rs 900 or more. After adding all the items in the cart, popup message came saying your cart is eligible for Rs 300 cashback.

Based on this, placed order and after receiving the items when no cashback credited, contacted amazon customer service. The agent, informed due to some tnc, i am not eligible for this cash back.
But there was no condition mentioned on the product page or in the pop-up message. According to the agent, all customers irrespective of whether they are eligible or not, will receive same message. But will not get the cash back.

So, by doing this i.e. keeping the tnc hidden, amazon is misleading all customers and doing fraud with them. They lure the customer with the offer and then saying you are not eligible. This is not right and need to be stopped. Please look into this.

Attached screenshot from amazon page of the offer details.

My name is pratibha and i had ordered max women's striped regular fit top(charcoal XS) of rs.180 in amazon on 22 oct 2020 and after 5 nov 2020 i returned this order due to personal reason. And on 5 nov 2020 amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number # 74332740311031082388145.
So please kindly respond to my complaint it's very urgent.

Refund is issued by amazon but not credit in bank account.

Package Id sptp[protected]

Inever Found My Parssal And Non Of Call By Dealer,
Kindely Provide Me Information About My Parsal .

Thanking You
Lavesh Jamwal
Mob No [protected] & [protected]

I ordered Philips Induction cooktop from Amazon.in but I was shocked when I opened the package. The Amazon box had Philips induction box inside but when I opened the Philips box the induction cooktop was not Philips but some surya Star and that too having a crack at the top. I couldn’t believe can this kind of cheating happen under the banner of company like Amazon. I have marked the item for return.

Returned a tshirt on amazon which was paid using my bank's debit card related to a union bank account that i closed few days after ordering that tshirt. after that i returned the tshirt the refund was processed on 9th nov and now it shows that the refund has been done by 14th nov but i havent got the money.
relevant details here:
Refund Reference # 30005403150309083754896
bank and branch- Union bank howrah fazir bazar branch
email- [protected]@gmail.com

I received a call from amazon India and they told me i had won a gift because of my intensive shopping in the past few days. I believed it because it is true that i have been shopping a lot. But they asked me to pay extra money time and again claiming me a refund. I was a fool to believe them the first time. '
The man claimed to be a dispatch manager in the head office of Bangalore named Vivek Srivastava. I checked everywhere for his profile and found none. His mobile number is [protected]. I am still unsure whether he is a genuine amazon employee or a fake scammer. He knew all my details that i have only submitted to AMAZON Account.
Kindly let me know asap. Another number that called regarding the same issue is [protected]. I really hope you can just let me know whether these phone numbers belong to your company or not.

Placed order on 20 October in great Indian festival offer wasting lot of time searching for suitable offers
Order no[protected]
Now after enjoying my money for 1month there is no reply from seller when written on your app
Customer care asking me to take refund
Who is going to compansate for emotions as I promised my wife after ordering, and who will compansate for interest loss
And now the same product is 3times the rate I ordered and I find this is reason for not delivering and asking me to take refund
I can wait max for another week for proper solution to this else iam think of going to consumer forum against these fradulant practices in the name of offer
This seller is doing same from last 2-3 years as I see now for address I found reviews why do Amazon donot take any action against him

Hi i have not received cashback as per rewards collected offer in amazon for my furniture, toys shopping . I contacted customer care for cashback of furniture but no help. it is cheating.

DATE OF TRANSACTION - 17/10/2020
AMOUNT OF TRANSACTION -Rs.2810
CARD NO-[protected]
DISPUTED AMOUNT-Rs.1300/-
REFERENCE NO-362895.
BANK NAME-SBI(STATE BANK OF INDIA)

I placed an order (17 packets of natural dyes) with amazon worth Rs.2810 ON 17/10/2020 And payment done by visa debit card.
due to some personal reason I return 16 packets worth Rs.2555.
I got the half refund that is Rs.1253/- (9 packets), But I didn't get the refund Rs.1300/- (7packets) till now.
I contact with amazon they said that they already paid the full amount on 26/10/2020.(REFERENCE NO-362895).
I contact with SBI bank also they said that they didn't get any money.