Amazon India Complaints & Reviews

I want to complain about amazon customer service as they were highly disrespectful and unsupportive with the customers, they are rude and sarcastic. provide false commitments to the customers. i ordered a product from amazon which states 10 days returnable and it is a return pickup. however when i placed a return request, it was a surprise for me as it states, self pickup return product which is no where mentioned in the product details. i requested for an alternate from amazon customer service wherein they were rude, sarcastic and passed unprofessional comments. moreover, they even gave me false commitment that they have raised a request for changing the self pickup to pick up from delivery address and it will be visible in my account after 24-48 hours. after 24 hours when i contacted the amazon support team again they informed me that the request was never generated and neither provided me the case number when requested for it. also, they were not at all interested in helping me and while talking to them i felt so hamulating as if i have got the product for free.
after everything, i am asking if there is any alternate which can be provided to which the leadership member responded " lets come to the point" while making me feel so uncomfortable he was so rude and so disrespectful. he was yarning while i was sharing my concern with him. apart from all this, they told me it is third seller product and due to covid they are not able to provide me pick up whereas the another individual told me it is not in there policy which is contradictable statement shared by them again. i feel so bad now as i dont know whom to contact for the experience and my money been taken granted by the company AMAZON. they even updated incorrect case notes as they mentioned they tried calling me and placed a new self return request for which i never agreed, they mentioned that the case is resolved which is not the case, they mentioned they tried reaching me and i didnt picked their call but reality is they even disconnected my calls and text showing network issue which was not true as i never received any call back

I cancelled my order but they didn't inititated my money...yet I am waiting for..that...order I'd[protected]...they didn't inititated my money yet. They are not giving my money back

Hi Team,

This is to highlight that I ordered 4 set of curtains (Nos.-8) from Amazon India with Order ID[protected] on October 11, 2020 which got delivered on October 15, 2020. I checked the order however did not count. Later on November 8, 2020 while I opened it for using I realized that it was short delivered with only 2 sets (Nos-4 curtains). I called the customer care and asked them to verify the same with the seller but they said that the date of refund or return has passed hence they cannot do anything about it. This was disheartening for me as I relied on Amazon being one of the biggest brand for Online shopping.

Requesting your intervention to expedite this further. I would request if this can be refunded as I need the sets and have repeated the order with 2 sets again with Amazon India.

Thank you for your support.

Regards,
Amrita Hazra

Amazon is selling the products on which or by which my religious beliefs are hurted.
Our Hindus sentiments are hurted.
This is not good. You have to respect our religious beliefs

I've ordered a phone on 17th Oct 2020 with cart value more than 30, 000. As per the offer, I did not receive the cashback of 1250 in my Amazon pay balance yet. Called customer service several times but no resolution yet

On 7th November 2020 placed an exchange order No.ORDER #[protected] for my old TV with a new TV. For this exchange Rs. 1000 was deducted. Additionally Rs. 100 was taken as pick up charge against separate order No.#[protected]. Amazon delivery boy came with new TV and found my old TV unacceptable. Hence we had paid Rs. 1000/- which was deducted for exchange. When we asked for Rs. 100 refund he refused. Later I contacted Amazon customer support to get Rs. 100/- refund. But they told that since delivery boy has checked my old TV hence I have to pay this Rs. 100 as their checking charge(refer screen shot of chat). How ridiculous, the delivery boy came to deliver new TV and he just seen the old TV and rejected. No separate visit or separate person came to check old TV. Still Amazon wants Rs. 100. Although it was written in order(attached) as pick up charge, now they say it is checking charge. Such a fraud company Amazon India has become to cheat the customer. I have taken exchange order from Flipkart, they also take Rs. 100 as pick up charge. But this charge they keep in same order with the ordered item. But Amazon keeps it separate with separate order no to fraud the customer even it was not exchanges.

On 7th November 2020 placed an exchange order No.ORDER #[protected] for my old TV with a new TV. For this exchange Rs. 1000 was deducted. Additionally Rs. 100 was taken as pick up charge against separate order No.#[protected]. Amazon delivery boy came with new TV and found my old TV unacceptable. Hence we had paid Rs. 1000/- which was deducted for exchange. When we asked for Rs. 100 refund he refused. Later I contacted Amazon customer support to get Rs. 100/- refund. When contacted Amazon customer support, they insisted that Rs. 100 I have to pay as delivery boy has checked and rejected my old TV. As per them this Rs. 100 is not pick up charge (though written the same in order) but a checking charge of my old TV (refer screen shot of chat). How ridiculous, the delivery boy came to deliver new TV and he just seen the old TV and rejected. No separate visit or separate person came to check old TV. Still Amazon wants Rs. 100. Such a fraud company Amazon India has become to cheat the customer. I have taken exchange order from Flipkart, they also take Rs. 100 as pick up charge. But this charge they keep in same order with the ordered item. But Amazon keeps it separate with separate order no to fraud the customer even it was not exchanges.

On 7th November 2020 placed an exchange order No.ORDER #[protected] for my old TV with a new TV. For this exchange Rs. 1000 was deducted. Additionally Rs. 100 was taken as pick up charge against separate order No.#[protected]. Amazon delivery boy came with new TV and found my old TV unacceptable. Hence we had paid Rs. 1000/- which was deducted for exchange. When we asked for Rs. 100 refund he refused. Later I contacted Amazon customer support to get Rs. 100/- refund. But they told that since delivery boy has checked my old TV hence I have to pay this Rs. 100 as their checking charge(refer screen shot of chat). How ridiculous, the delivery boy came to deliver new TV and he just seen the old TV and rejected. No separate visit or separate person came to check old TV. Still Amazon wants Rs. 100. Although it was written in order(attached) as pick up charge, now they say it is checking charge. Such a fraud company Amazon India has become to cheat the customer. I have taken exchange order from Flipkart, they also take Rs. 100 as pick up charge. But this charge they keep in same order with the ordered item. But Amazon keeps it separate with separate order no to fraud the customer even it was not exchanges.

I got wrong product and that product was non returnable...I complained regarding this...but I didn't get my money back yet..order I'd[protected]

I had placed order with amazon using bhim upi and made payment of rs 1448 .
And a refund has been processed by amazon for the same amount on 24 th october 2020, but still till date i have not received my refund in my account .
For reference this is the transaction number :-
[protected]

On behalf of my friend Affan Shaikh, he bought a mobile Redmi Note 9 Promax 6gb ram 128 gb memory through Amazon in ₹ 15499/- with discount of ₹ 3000/- through ICICI which was to deliver on between 31st Oct to 2nd Nov 2020 but it never delivered. He had a talk with customer care who assured him to deliver in 2 days instead he got the refund then again he called customer care and they said now they will give him the same in ₹ 18499/- He kindly request you to take strict action against them and get him the said mobile in ₹ 15499/- & also take action for wasting his time.

I ordered shoe but return it due to some issue now Amazon initiated amount refund but still I didn't got in my account.

I have purchased Luminous inverter battery of Rs 17500/- by Amazon big festival sale on 18 October 2020, now I m surprised to see on today 8 Nov 2020 that it's cost is Rs 13200/- i.e Rs4300/- less. Means they have cheated me. So I need Rs4300/- refund to me...

999, 1005 such amount is being deducted from my bank account from time to time and the bank is stating that Amazon is debiting. Amazon can tell me this army is cutting money and how to stop this

999, 1005 such amount is being deducted from my bank account from time to time and the bank is stating that Amazon is debiting. Amazon can tell me this army is cutting money and how to stop this.

My name is Mahendra prasad and I had ordered zeb duke of RS.Amount 999 in Amazon on 29/10/2020 and after 6/11/2020 I returned this order due to personal reason. And on 6/11/2020 11:03 pm
Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number
[protected] and told me to fill charge dispute form but PUNJAB NATIONAL BANK doesn't have such policy.MY ACCOUNT NO-[protected]
So
please kindly respond to this complaint it's very urgent.
Thanks you sir

On 8th of this month my parcel got delivered after opening it I found that the item which I ordered is not there. I have filed a complaint to Amazon but they are doing nothing but harassing. My money got wasted.

The company had offered to give Rs 1250 as bonus cashback along with Rs 1750 instant cashback if the total amount exceeds Rs 30000. I had ordered iphone totalling Rs 48000, received the instant discount on 17th Oct 2020. Till now they havent credited the bonus cashback of Rs 1250 giving away reason that iphone 11 is not eligible for that offer. They withdrew the offer on 18th Oct. Customer care isnt helping too. They admit their mistake but arent doing anything.

I bought a boat airdopes 441 on 17 oct 2020 on amazon.in and received it on 20 October. However I placed a return on the same day and it was picked up on 21st October in the morning itself. However after not receiving an update about the return and refund, I contacted customer support and was assured of the return by 5-7 days as they said that because of some problem the status has not been updated. And the days passed and again I did not receive an update. So far I have complained thrice about this and nothing has changed since then. It has been more than 2 weeks and a number of complaints but I had never been so disappointed with this customer support from amazon.
This is regarding order no[protected].

I have purchased iphone 11 on 16th Oct'20 in Amazon GREAT INDIAN FESTIVAL.

Order #[protected]

Offer details: https://v1.hdfcbank.com/htdocs/common/2020/sept/festivetreat/amazon.html

I have received the instance cashback 1750 for using my HDFC credit card but I have not received the Bonus cashback 1250 which is eligible when we purchase more than 30000.

I have contacted Amazon support multiple time but no have provided the required details. Requesting to do the needful to get it sorted.