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Amazon India Complaints & Reviews

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Updated: Apr 4, 2026
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Bad 😕 It seems that Amazon India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Amazon India reviews & complaints page 263

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G
Gireesh7
Nov 6, 2020
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I purchased honor watch magic, paid the money, order number is[protected], but the product was not delivered to me, I didn't get any message or call from Amazon so I checked my account in Amazon app, it was showing the product was delivered. I've called the customer care, they are saying that they have delivered the package. They are saying that I've taken the product, so they won't refund or replace it.
Amazon India customer support has been notified about the posted complaint.
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    Preeti Kaushlendra Chauhan
    Nov 6, 2020
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    Address: Amazon India
    Website: amazon.in

    Hi sir/madam,

    My name is Kaushlendra singh, i have not received refund please help,
    Please look into following mail and do the needful.
    Order Date 27-June-2020
    Order Amount 325 Rs
    Amazon Order ID #[protected]
    mobile no. [protected]
    payment done by UPI
    Refund Reference Number #[protected]
    my email id [protected]@gmail.com
    Amazon India customer support has been notified about the posted complaint.
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      C
      chorda
      from Noida, Uttar Pradesh
      Nov 6, 2020
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      Since Amazon India could not trace the package as well as not delivered at my address so far, requesting to refund the amount to my credit card account for 1 package of Nutty Gritties sports Mix. Please confirm your action.
      Regards,
      AMIYA NEMAI BOSE
      Amazon India customer support has been notified about the posted complaint.
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        R
        rjsen01
        Nov 6, 2020
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        I want to inform you that I received a damage refrigerator then I inform to amazon team and thanks for that amazon accept my replacement. But I am very disappointed for the amazon services that the created the amazon pick up but the not picked up from the date of complaint 02.11.2020. Already first promises date was 05.11.2020 and then I twice complaint the amazon team but still no one contact to me and still not done this pick up. this big appliance very expensive but they not have proper step. Its very unfairness issue from the amazon team. I have very embarrassed. Please give me the replacement and also please check properly the whirlpool refrigerator and send me, and also please pick up my old one.

        Order no: [protected]
        Amazon India customer support has been notified about the posted complaint.
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          bapisaha91
          from Agartala, Tripura
          Nov 6, 2020
          Resolved
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          Resolved

          Regarding Order Id #[protected], 18-Oct-2020.
          Refund initiated on by Amazon on 23-Oct-2020, Amount- Rs. 232

          But till today 06-Nov-2020, I didn't receive the amount on my bank account. My Bank name- Tripura Gramin Bank. Debit card used during payment of order.

          I contacted with Amazon customer care & they provide me a Reference ID[protected] & told me to contact my bank branch with this given reference Id.

          I then contacted with my bank branch, and they said the given reference Id is not a valid banking transaction Id, so they can't help me anything in this matter.

          Then again I contacted with Amazon customer care & they said they can not help me with this anymore.

          I request the authority to take necessary action against Ajio and refund my money to my bank account or Ajio wallet ASAP.

          Thanking you,
          Bapi Saha
          M- [protected]
          E- bapi.[protected]@gmail.com
          Nov 6, 2020
          Complaint marked as Resolved 
          I received email from Amazon's email ID- "[email protected]" Also recived call from Amazon, number "+442030140221"
          Amazon India customer support has been notified about the posted complaint.
          Nov 06, 2020
          Updated by bapisaha91           Mistakenly written Ajio instead of Amazon. Kindly refund the money to my bank account or Amazon wallet.
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            A
            apex bank
            Nov 6, 2020
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            Address: THE KSC APEX BANK LTD BANGALORE

            Dear Team,

            We have received a complaint from our bank customer regarding un authorized transaction debited to his SB Account. Kindly provide us amazon account & delivery address detail of the below mentioned transaction.
            The transaction detail is as below:-

            24-Oct-2020 To ECOM/AMAZON /[protected].00
            25-Oct-2020 To ECOM/AMAZON /[protected].00

            Ref attachment copies.
            1.customer latter
            2.police complaint copy
            3.account statement

            please do the needful ASAP and share the details to below mail id.
            [protected]@karnatakaapex.com
            Amazon India customer support has been notified about the posted complaint.
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              R
              rakeshrattan
              from Mohali, Punjab
              Nov 6, 2020
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              Defective laptop and technical visit done 5 days back but return pick up is not done as the pick up guy need full working condition laptop... seems some big fraud going on by giving defective or second hand stuff
              Amazon India customer support has been notified about the posted complaint.
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                Y
                Yashu97
                Nov 5, 2020
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                Address: E-142, first floor, Sector 41 Noida
                Website: Amazon online shopping

                One of the two Allen Solly blazers which I had ordered, only one was delivered and the other one was missing. The Amazon customer service says that according to their investigation both the blazers were delivered.

                Also, the delivery boy neither called me nor was a message delivered to me at the time of the delivery. The packet was carelessly left on the ground floor without informing me of the same.

                Such instances can denude my faith in the Amazon and online shopping at large. Please ensure that either my blazer is delivered or cash returned to me.
                Amazon India customer support has been notified about the posted complaint.
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                  K
                  Kålyäñ ßüñkãrä
                  Nov 5, 2020
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                  Address: Amazon India Private Limited (Corporate office) 2nd Floor, Safina Towers, Opposite to J.P. Techno Park, No.3, Ali Asker Road, Bangalore – 560052 Email : [email protected] Contact:- +91 9432906849 Phn :- 180030009009
                  Website: Olx's

                  Worst company i have ever seen there is no job security I got placed in amazon development center noida as a customer service associate they said we have to wait for joining after that they said they dont have any requirements for email process and i have to apply re again as a fresher candidate rounds of both process will similar they are totally frauds.I need justice Please help.

                  Help me I Have 1750 /- Uniform Charge and
                  Dear Candidate,
                  Kindly fill the form with correct information, submit Adhar card Pan card and submit 5150/- in same account now, day after tomorrow when you will receive cheque book and ATM you can withdraw 5000/- from your account.
                  Thank you.
                  Taken an Auction Sir Please Response Help Me.
                  Amazon India customer support has been notified about the posted complaint.
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                    A
                    ansar55
                    from Gurgaon, Haryana
                    Nov 5, 2020
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                    Tracking ID:[protected] my order is out for delivery since last three days, and courier guys putting wrong status as delivery attempted, while no one came or contacted. I called at least 10 times to customer care they are only giving assurance that it will be delivered soon but still not delivered.
                    Very bad service by Amazon delivery.
                    Amazon India customer support has been notified about the posted complaint.
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                      K
                      KiranAVK
                      Nov 5, 2020
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                      I received following message

                      ALERT:Rs.1128.70 spent via CREDIT Card xx8557 at AMAZON1258399 on[protected]:16:35:34 without PIN/OTP.Not you?Call [protected].
                      Amazon India customer support has been notified about the posted complaint.
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                        R
                        Ramandeep1
                        from Mumbai, Maharashtra
                        Nov 5, 2020
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                        I had purchased a product from Amazon worth rupees 2428.00, but due to some reason I return it back, I paid for this order through my UPI ID and my refund is initiated by amazon think atleast 12 hours ago, but I did't get the refund, I happens every time so please check the prob in my account and fix it and please refund my money as soon as possible
                        I paid for this through my UPI [protected]@apl
                        The account no.
                        from which I paid is [protected]
                        And current bank account linked with this UPI is [protected]
                        Amazon India customer support has been notified about the posted complaint.
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                          F
                          Farhan040
                          Nov 5, 2020
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                          Website: www.amazon.in

                          Hi this is amazon user

                          I ordered a hearing aid about 1890rupees.my order delivered and package was ok but when i open the box i saw product box is damage and there was nothing inside product box so i file a complaint about it. Amazon customer said pls wait 5days your issue will resolve shortly. After waiting 10days they not provide any resolution after many calls amazon service tell me sorry i can't help anymore and the send me email which is unresolved. Pls help meÂ
                          Amazon India customer support has been notified about the posted complaint.
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                            C
                            chorda
                            from Noida, Uttar Pradesh
                            Nov 4, 2020
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                            As I got the message about delivery of 1 No. package on today ( ref.tracking No.[protected], further received mail regarding the package as delivered, whereas actually the same has not delivered till this time. Requesting to look into the matter and trace the package and arrange to deliver at my address by tomorrow ( 05.11.20 ). further request to identify the person, who was assigned towards delivery of the package at my address.
                            Please register my complain and expected for immediate action on this subject matter. Matter may please be considered as extremely urgent.
                            Please confirm your action taken in this regard.
                            Thanks, A N BOSE, Noida ( Mob. [protected] )
                            Amazon India customer support has been notified about the posted complaint.
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                              P
                              Priyansh Shastry
                              Nov 4, 2020
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                              Resolved

                              Placed order on 16th October, received a box of outdoor unit on 20th October. Installation charges were paid and the team was supposed to install it on 22nd. No one comes to install. So we contact Amazon's customer care. They apologies and ask for 48 hrs . No one responds anything. We contact again after 48 hrs. This thing of getting apologies and requesting 48 hrs goes on till 4th November. At this point we have contacted them more than 10 times through chats and calls.
                              On 4th November we got tired of waiting and asked them to give refund since they are not giving us the product. They tell us due to some policy we cannot get refund but they will escalate the matter. They ask for 72 hrs this time. Is this how things work? We paid for something. If they dont deliver this and make us wait we cant get refund? This is straight up fraud in Amazon's part and i request Consumer Complaint team to help us.
                              Nov 5, 2020
                              Complaint marked as Resolved 
                              I received a call from them and they are refunding the amount i payed. It has been acknowledged via their mail.
                              Amazon India customer support has been notified about the posted complaint.
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                                B
                                Bvs1995
                                Nov 4, 2020
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                                Returning the product-Asking me to self ship

                                I am Ravi Kumar, a customer of amazon for more than 5 years.I always loved the company's services.

                                I ordered 7d car mats on 21st october with order id - ORDER #[protected] .While i was ordering the product, i saw the return policy stating that in case if customer is not satisfied with whatever mentioned reasons, he can return the product and successful pick up will be done by amazon and about the same thing i have...
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                                Indumati M M
                                Nov 4, 2020
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                                Resolved

                                I ordered redmi note 9 phone but some issues i cancled my order then i didn't got my refund but they shown in my account thet they refund my money but i didn't get any money to my account so i kindly request to them and SBI bank please refund my money it's huge money, so please refund my money its about 11087 rupee so please slove my problem, i request u its big amount so please i believe amazon and pay them but now i didn't get my money, they told that they refund my money before 2 days but till now i didn't get.thak u
                                Nov 4, 2020
                                Complaint marked as Resolved 
                                amazon they said that, they refund my money but if u didn't get sthen contact your bank and submit despute charge then you will get money, they told me like this, wy this much careless towards costmers, not only bank amazon also reson to this careless, they called by this nmbr +442070237937
                                Amazon India customer support has been notified about the posted complaint.
                                Nov 04, 2020
                                Updated by Indumati M M                                 please slove my problem they are only responsible to this, then they do like this how can we trust amazon and SBI bank
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                                  Umang Dhameja
                                  Nov 4, 2020
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                                  Website: Amazon

                                  I order 3 shoes i.e. 2 puma and one adidas but the order was wrong and placed an refund. The company has initiated refund on 20th october but till today i didn't receive my money. Amazon gave me reference numbers for the same . I visited banks personally and also called customer care but they told that they can't do anything regarding this. Reference number for the same are...[protected],[protected] and[protected]. I request you to track through this rnn number and please help me getting my money back asap!! And the order total was 5377
                                  Amazon India customer support has been notified about the posted complaint.
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                                    I
                                    Isha Archana
                                    from Bengaluru, Karnataka
                                    Nov 4, 2020
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                                    This order was due to have been delivered today (Wed, 4th Nov 2020) at 11 am. The tracking now shows that Amazon couldn't contact me and hence they couldn't deliver.

                                    This has happened for a couple of orders earlier also.

                                    My phone number, my address in your records are perfectly ok, as given below:

                                    Delivery Address - 19, Maruthi Layout 2nd Cross, R M V Extn. 2nd Stage, Bangalore 560 094

                                    Contact numbers: +[protected] / +[protected]

                                    THIS IS DISGUSTING !!! Your Service is very very bad !!!
                                    Amazon India customer support has been notified about the posted complaint.
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                                      A
                                      ANNARAPU RAMU
                                      Nov 4, 2020
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                                      Address: H.NO 5-35,LINGAPUR, HUZURABAD,KARIMNAGAR, TELANGANA,505498

                                      I have purchased a egg tray in amazon,
                                      I got little damaged product,
                                      So I decided to cancel the order
                                      And cancelled
                                      But
                                      Refund is not credited till now nearly 2 months
                                      I called to customer care
                                      But there is no use

                                      Please help on this
                                      Amazon India customer support has been notified about the posted complaint.
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