Amazon India Complaints & Reviews

I ordered 2 iphone 11 totaling ₹1, 03, 000. One was 64 gb and the other 128 gb model. Both were ordered on the same transaction. The offer said that if I use my HDFC credit card, I will get 10% instant discount up to a maximum ₹1750, plus Amazon pay cash back of ₹[protected]+6000) on a single transaction of ₹1 lakh. The instant discount was received. But the cash back which was supposed to processed three days after order shipped has not been received.
Now Amazon customer service tells me that a single item had to be over ₹1 lakh for me to recieve the cask back. A single item and a single transaction are not the same thing! How does single item make sense when the offer of value exceeding ₹1 lakh is made on an item costing less than that? I would not have bought 2 iphones if the offer was clearly worded.

Sir, i had ordered Redmi 8A Dual (Sea Blue, 3GB RAM, 64GB Storage) on 18 june on website amazon.in with order id ORDER #[protected] . on same day within one hour amazon cancelled my order saying due to limited stock they cancelled my order.
i had ordered the phone in sale price and now its price has increased so i have to pay extra for the same phone. please help me and make amazon pay comensation for the price increase.

I ordered a Milton spotzero Mop from amazon with steel wringer on 20-oct-2020 and it showed me delivered on 21-oct-2020 but that was never delivered as its not possible to deliver from Gujrat to Haryana in 1 day, i even got a false tracking id of the product that was of some some third product that does not relate to me.

I tried to contact the seller but he did not responded and amazon also is just asking to wait and wait no action on priority basis is being taken.

The bill is attached that has Pan no., Gst no. and complete address of the seller Name of individual is Chaitanya Alkeshbhai Merja.

I have bought a system with Amazon in July 2020. It's a Certified Refurbished Lenovo Desktop with 6 Months Warranty. I got an issue with the system within a month and I complained regarding the same. They took more than a month to reply to the complaint and fixed it after 45-60 days of the complaint. The very next day I got the issue again and requested a refund this time and this is an ongoing process. The seller is not at all supportive and nor AMAZON. They want to replace it even if the seller's reply is so timely. I have emailed them the proofs of reply from the seller and all other information but still the same response. On Oct 13th, 2020, I had a word with Amazon Escalation Supervisor and they asked to send some proofs to her for the order. I am unable to get a refund and it already suffered me more than 3 months. I need the refund and i am really fedup with the customer service of Amazon.

I have ordered Citra 5 light crystal arc chandlier on Amazon and has been supplied by m/s Ashish Electricals, wazirpur new delhi

I have not received the installation procedure for this fixture. Please arrange to send it by mail.

My refund initiated on 15 th october amount is Rs 492 nd rs 229 4 working days have been completed but still the refund amount is not been reflected in my bank account.Transaction id of Rs 229 -30005402900281143978069
Transcation id of 492 is[protected]

Amazon has issued the refund on 1oct2020 and it has been more than 20 days now but the amount is not been credited in my bank account.
The return reference number is 105789

I placed an order from Amazon on 21st oct 2020 and today is 26th Oct 2020 as of when I m writing this message . And there has been no updates made by Amazon till date not on app neither by customer service representative

Dear sir on 14 oct 2020, i purchased eureka firbes vaccuum cleaner vide order no[protected]image attached) dated 14 oct 2020. I received vaccuum cleaner on 17 oct 2020 having multiple dents on it, accessories and mannual missing. On 17 only i contacted customer care with all images of dents and serial no. They approved the return and pickup was approved for 18 oct which was cancelled by delivery agent saying verificatin failed, on 19 oct around 2100 hrs again pickup was rescheduled for 22 oct which was again cancelled by delivery agent for same reason. On contacting delivery agent, he says they dont received scan for pickup and i again contacted customer service for sending mail with all scans but customer service said there is nothing pending from customer side as well as from customer executive side. On 22 oct again pickup wad rescheduled for 24 oct with complaint and high priority ( as told my customer executive) but this was also cancelled by delivery agent for same reason. On 24 oct starting from morning 0800 till evening around 0800 i made several calls to cutomer service for pickup status and they assured me it is not cancelled this time but after7 i came to know from customer executive miss artiben that it was cancelled for same reason. I made too many calls to delivery agent throughout the day at no [protected] with pin 3285 provided me by amazon sms but he didnot responded to any of my calls. I even offer them that i will drop it at your store when spoken to delivery agent on 22 oct. They are harrassing customer. I have attached all the images for to your references.

I have ordered crucials 4gb ram from amazon on 21st october due to some problem i have to cancel it on 23rd october and then refund initiated by amazon but not recieved in my SBI account i have called customer care of both SBI and Amazon but SBI saying if refund is initiated by amazon it get tranferred in bank account within a minute and Amazon saying we have initiated and they are gving a reference number and saying ask to bank and give them this reference no.

transaction id : LImkTwSuHKfRc5yN2wO7
date of ordering : 21st october
date of cancellation and refund initiated : 23rd october

Im attaching some photo that makes clear about it
please help me to get my refund

On 22nd OCTOBER I paid Rs.1372/- for 3items . 1) ZANDU HONEY Rs.169.00
2)RED LABEL LEAF TEA Rs. 460.00
3) SANTHOOR SOAP Rs. 168.00
Total Rs.797.00

I don't understand why such a huge difference in money collected. Please inform me the reason and refund the balance amount.
Thank you
JOY A D

Dear Amazon Team,

Hope you are safe and well in this Pandemic Situation,

This is to inform you that, i had purchased a product on 6 Aug 2020 from Amazon.in of RS 1346.25. and return it after 3 days. as per your commitment you have already already initiated a refund on 19 Aug 2020 with Reference No IGAJCPOAO2.
But refund is not reflecting into my account.
1.I also went to the Bank Branch but they are unable to fetch the data.
2. Many times I called to the Amazon customer care as well as social media partner but they have only few words like to fill dispute form/go to bank etc, but these all idea are not fruitful for me.
You all re requested that don't suggest me to go to the bank branch and ask them, I am tired now and I am going to filled a law suit again Amazon related to fraud and mental harassment.

Thanks & Regards
Om Kumar
Mob - [protected]
Regd Email [protected]@gmail.com

Purchase mobile from amazon sale Redmi sky blue order no.[protected]
this not good I purchase mobile very need but our response very casual I am very heart for this type of issue and last
same return in my account

Dear sir/ madam. I booked the item and Order#[protected], Tracking ID:[protected]. I got call on 22/10/2020 and your courier boy asked me delivery address. I have given and was waiting for him but he didn't turned up. He was some where and doing phone. He couldnt deliver my item but I surprised to see that the order was rejected by me. This is totally wrong feedback given by your delivery boy. I booked the item and paid also. How can I rejected. This is not fair business by Amazone and I never expected. This is nothing but cheating to customer and playing you with our money. Kindly deliver the item shich I have given the address otherwise, I will go legal action against your organisation.
Praveen Gade, eMail: [protected]@bhel.in

I have ordered Phillips home theatre worth ₹5999/- from Amazon. The day when i received the product i totally unsatisfied with it.. The product is not performing as i expected according to a part of speaker not able Play... hence i have lodge the refund request for the same.. Now it's waiting 5th day & 3rd time i have requested them to refund the amount and take your product.. But they are not accepting my refund request and nofity sms only came..saying that we will pick up today as again and again but not... The product come with refund and return policy, if i found something wrong in product quality, i have right to refund the product as per rules and terms & conditions. However the seller is still not accepting the refund request. And abusing as well as forcing me to keep the product.

Order I'd[protected]
Pick up id[protected]

I brought the washing machine from amazon after few months it got rusted and it is sold by cloud tail india pot limited Palladian talk Coimbatore Tamil nadu 641659

Mivi rock and roll 1 wired earphones

Order IFB 8kg Fully-Automatic Front Loading Washing Machine (Senator WXS, Silver, Inbuilt Heater, Aqua Energie water softener) in Amazon on 16th october 2020, delivered on the 18th OCT 2020.
cost - 32, 990
i paid 31, 740 (1250 discount on HDFC debit card, 4000 cash back to amazon pay ).
But the item which we got was Defective that was cofirmed by the technician of IFB . Immedaitly i approached to the Amazon for replacement they said after 2 days (On Thursday) we will confirm the replacement if item is in Stock . but on Wednesday only i got call from Amazon technical support guy (pankaj), he told that we cant do replacement but we can refund . then i told them that i missed the offer which i got is totally, current the cost of the wahing maching is 34, 280, its a mistake of Amazon because they sent the defective piece its a trust issue . then they compromised me to give the execeptions that they will give the casback of 2520 if oredered with price of 34, 280 (it will make the price of 31740 which i got before ) and i asked cash back of 4000 i will loss, then they said casback will not deduct from my amazon pay, total refund you will get (31, 740).

But now i got 27, 740 as refund . after calling to customer care they are saying the cash back we have given 4000 will be in amazon pay . by combining the Both it will be your refund they are saying .
they are making me to order item in Amazon only again, after refund issued we cant give back you money they said.

even these guys are not bothere of cosumer Court as well, if i say i will complaint to consumer court they are taking it very easy .

please help me . i lost offers, money, and time and peace of mind

I have not received the refund amount for the reference number 30005402780271126727398 Rs. 200/ and the refund of Rs.549/, Rs.549/- and Rs.199/-, the refund reference number 30005402780261201522475. The refund was expected on October 8th and I have visited the branch today but the manager is saying they cannot check the details and there is no such reference number, please check it and do the needful.

order ID of amazon[protected];[protected]

I order a product (inalsa vaccum cleaner ) from amazon rs 3710 on 16 oct 2020 and product showing delivered to me on 18 oct 2020 though i have not received the product, after so may requests to amazon customer care about refund and fraudulence, amazon executives are not listening to my complaints, instead my amazon account has been closed by amazon.
amazon registered email id is [protected]@gmail.com
mobile no [protected]
images of amazon account,
inalsa vaccum cleaner delivery showing delivered and my amazon account is closed by amazon is attached.

now i have no access to my amazon acccout. when i am contacting amazon care for this fraud happened with me. they said we cant do anything as your account has been permanently closed due to your request for refund for vaccum cleaner.
though that is my genuial demand as product is not delivered to me.