Amazon India Complaints & Reviews

Dear Sir,

I had ordered an ASUS Radeon RX580 O4G Graphic card from Amazon on 5th October 2020 (Order #[protected]. I am an Amazon Prime customer and it is believed that Prime customers has got a preference over the normal customers.

Though this product was also available on any other online store, I ordered from Amazon as I am a regular customer on Amazon Prime and continuously shop a lot of products from Amazon.

This product was readily available in stock, (the supplier also delivery was also available to my location) when I ordered and I paid full amount of Rs 13600/- online instantly to get it on time.

I was eagerly waiting for this product and had scheduled my work and design orders accordingly on this basis. Now I am shocked and at a great loss to receive your message that my order is cancelled. When I wanted to re-order the same product online, I notice that the price of the same product has gone up to Rs.55, 008/; (link below) _so exorbitantly high that I cannot purchase it now at the price you have on Amazon now. Even on the other website, it is out of stock and I lost the very chance o[censored]pgrading my computer to take execute the design orders.

https://www.amazon.in/gp/offer-listing/B071CMPRZZ/ref=dp_olp_NEW_SINGULAR_mbc?ie...⇄

I am very much disappointed and this is very unethical and cheating a customer on the part of Amazon to cancel my order and I strongly suspect that it is because the price of this product has gone up in the online market.

You have refunded my money (SMS copy attached) but that is not the case here. You have broken the trust of a loyal customer here and I believe you would do likewise with other customers in future as well.

I kindly request you to please supply this product to me at the original price (Rs.13600/-)that I had ordered for.

Best regards,

Jaisha

I have got damaged hard disk from amazon also that return window is closed and they are saying go to service center of hard disk and i went there and according to them the hard disk warranty is not available in india so please help me i am in big trouble and they are troubling me to much please help sir/mam

Amazon has issued the refund of my cancelled prepaid order, it has been 10 days and still the amount of ₹571.23 has not been credited to my account by the bank. The refund reference number is 105789.

Hello Amazon Team,

I hope this message reaches the right and some responsible person of Amazon who is really willing to help their customer and value the customer relationship.

I am an old customer of Amazon and AMAZON is my one and only preferred online shopping center. But the experience I had with Order "[protected]" and the way Seller and AMAZON has handled so far is terrible, frustrating, very disappointing and never expected from a brand name like AMAZON.

First of all when the item came, there was some defect and I had a discussion with Seller and he denied to repair or return or to entertain this. When I involved AMAZON customer care, first of all did not get much support either from customer care or seller but later after waiting for almost more than 20 days they filed A to Z Guarantee claim and asked me to wait for two weeks.

Now the two weeks of period is also over and 3 days past, no positive action taken from Seller or from brand AMAZON team.

There is no reverse pickup arranged by Seller so far. They just gave me a no and asked me to contact the GATI service, who is not even coming for pickup nor giving any expected date time.
This should be taken care of by Seller and AMAZON to ensure a pickup but I had to do follow-up.

Today I got an email from Amazon asking to provide "Tracking of Shipment no" otherwise they will close my Claim.

So tell me- What does your "A to Z Guarantee" claim mean, where you never bothered whether Seller has taken the required action or not, pickup has been arranged or not? and you are asking will close the Claim.

Please close the claim and also my Account. Can not do business with AMAZON.

If you want to really check what all has happened in this case then check how many times I have called AMAZON customer care, how many mails I have sent to Seller and Amazon.

I have not got any support from any of your Customer care team or from Seller.

This is my last try and after that I am closing my account with Amazon.

I know this is not going to harm anything to company like Amazon, But i am doing my bit of work to tell you that - Your service is not satisfactory and very disappointed"

I am sourirajan and I have ordered an Acus Laptop through amazon which costed Rs.34814. Due to hard decline the transcation has failed but amount has been debited from my Indian bank account .when we asked amazon they have said the refund has done but still it did not reflect in my account.The refund reference number they have given is
30005102780278137912824. So Indian bank kindly help me in refunding the amount back to me .
Thank you

Pushed beyond patience and civility, I'm forced to put this complaint. The Amazon delivery team from the warehouses probably lack sensitivity training and hence they don't realise the utter pain they cause to customers. Every time Amazon Fulfilled delivery is attempted, delivery guys puts a comment "Package was handed directly to a security guard."

There is no security guard in my building. They leave it with the care taker's family without even calling or consulting me. At the time of the pandemic, this causes a lot of panic because the caretakers actually visit all the floors of the building for cleaning and people expressed concern. I got back to the Customer services team and more than twice people have promised that this will not be repeated. However they blatantly keep on breaking protocol and act thoughtlessly. Today the waters have reached way over the head...for the silly mistakes of Amazon delivery team I have been asked to vacate premises. All this just for the fact that the Amazon Delivery team does not take ownership of their jobs. It is just a checkmark job and delivery agents are not briefed at the beginning of the day to remind them that we are still living in the pandemic and safety measures need to be ensured. Very angry and dissatisfied.

I ordered ISDIN photoprotector spf 50 worth Rs 2130 from amazon on 21st September which I received on 28th September but when I opened it n was shocked to see paper and rocks inside it..I contacted amazon right away to which they replied to contact the seller..I later received an email from the seller stating that it wasn't his fault and contact amazon and now they have closed my inquiry neither they will refund the money or replace the product. Please help me with the same as soon as possible. Thank you.

Box was broken, foil seal was broken & peanut butter was coming out & amazon is saying product cant be returned

I bought a Dell XPS laptop from Amazon seller (Appario Retail Private Ltd, UP), which stopped working in two months, now Dell is asking for the invoice with Service tag on it. The invoice provided by Amazon does not have a service tag on it. I have no option other than requesting Amazon constantly to provide invoice with service tag or else Dell is refusing to proceed. Amazon is constantly delaying the process and refusing to provide invoice with service tag. I am just stuck between the two companies Dell and Amazon.Please help.
Amazon Order Number:[protected]
Invoice Number : IN-SLKA-258014
Order Date: 15.07.2020

Dear sir,

This is to inform you that I lost my money due to fake job offer in olx.in

Job Name:Amazon supervisor job

Some frauds have posted a fake job ads in olx. I have recieved a message on my mobile number from Amazon on 9th October that Amazon has accepted my job request.
On the same day I got an Amazon application form and job offer letter through mail. I've submitted on the same day and on 5 July they told me to pay Rs1750 as a uniform making payment. They provide me the Upi- [protected]@ybl, Upi- [protected]@upi for making payment I paid 1750 through Google pay on the same say. And Oct 10 he send me hdfc aop form and hdfc life insurance form and told mebto send fill the form with correct information, submit Adhar card Pan card and submit 5150/- in same account now, day after tomorrow when you will receive cheque book and ATM you can withdraw 5000/- from your account.He gave me the account details also.
Department Account no-
[protected]
Account name-
HARERAM KUMAR
Ifsc code-
SBIN0017132
state bank of India

I asked for amazone bank account details but they are not ready to give any proper relpy

I ordered a book named "Birth of Non-Congressism: Opposition Politics,[protected]" from amazon.com. The retailer is MK books India, the order was made on 20th june 2020 and I did not get it by the expected date which was given to be 6th july 2020. So i made a request for repayment on 18th july where I was assured the refund will be done in 3-4 working days but I did not receive it. Then I again requested the refund on 4th August where I was promised that the refund would be made in 24-48 working hours but still no avail. On 16th august I called them again and they told me to check with my bank and I did check with my bank and bank manager both. They said that they have not received any amount of 1270 rs(cost of the book), I checked in my passbook, I did not get a refund. Fast forward, today is 10th october and I have called amazon today as well but these customer care guys give the same reply that I should wait for 24-48 hours. I have lost all hope of getting my money. Please help asap. I will provide you with whatever proof you need.

Amazon की और से मेरा rufund भेज दिया गया है लेकिन rufund मेरे अकाउंट में अभी तक नहीं आया है
Rufund reference number 250441

Hi,

I ordered an exercise kit from Amazon but it was not as per my expectation. So I returned that order and want money back. I called at Amazon they said that refund has been done from their side. Here is the ref. No. 189110

That amount has not been credited in my account. Kindly look into this. And credit my amount to my account

I ordered Nike shoes ( ORDER #[protected] for Rs 4165 on Oct 2 and they were delivered defective (old, used) and I immediately placed a RETURN on same day. Twice the return pick up person came and refused to pick up shoes saying they are used. I called customer care three times and spent many hours overall talking to them and pick up agent.

Amazon still refuse to pick up shoes and have not issued refund for the Rs 4165

They promise to give prizes on app but nothing happens

A) Order details

Order No #[protected]
Order Date # 26th August 2020

B) Item Ordered

Docoolers H&B Detail Paint Brush Set, Miniature Nylon hair brush for detailing.

C) Amazon took Adhar Card (photo/address proof asked for) details for compliance of Import of item. Same were submitted.

D) Item Delivered

Unbranded, Made in China brush set. It's a fraud as on online shopping Site image of Branded product is shown but cheap China Substitute is delivered.

Manufacturing location provsion is breached as it was supposed to be NOT from china.

E) Return Requested on next day of receipt of delivery. Return till date NOT picked up..

F) Status as on Oct 9, 2020
____________________________
a)The Return of wrong product not collected. On follow up, Amazon connected me with the Vendor based in Ireland around 15th Sep and he promised to collect within few days.

b) On following up with Amazon, it made me talk to vendor WSStore based in Ireland and representative assured to organise refund.

c)Got an email from Vendor around 20th Sep that they are arranging Refund without taking back the product. I have still kept the product ready for pick up. It is still lying unused for them to pick up.

c) Got an email from Amazon on 29th Sep that Refund of Rs 889 is processed. Refund Order reference #076003. But till date NO REFUND is reflecting in my Credit Card Statement. (I had made payment vide credit card hence refund will come through credit card).

d) Amazon is not approving of comments in Cutomer Review of Product.

Request to
1) Arrange immediate Refund alongwith compensation of Rs 25000 for the loss of business which I had to incur for non-receipt of artist grade brushes. These were ordered to execute business orders for paintings.

2) Blacklist Vendor for fraud.

Dear Amazon Team,

This is prabakaran from chennai, i have purchase F&D T200x (Date:06/10/2019 & Order id[protected]. last 4 month before this F&D Speaker not working properly.
I have sent so many complaint emails to amazon & manufacturer still now didnt get resolution.

Please resolve this issue as soon as possible.

Warm Regards
Prabakaran U

I ordered a cooler on 13th of March 2020.
Order number[protected]
After shipping on 14th of March.
Amazon cancelled my product. Without my consent.
I received refund. But on 16th of March I receive a call from a number as Amazon delivery boy. He told me about product all details. & Asked me if I want the because my product is in my local were house ( Asansol ). Then he shared me another & suggested me to contact on that number after contacting on that number that person shared me account details. & Advice me transfer my product amount 7999.
Then I transferred 7999 from my Google pay upi. Transaction ID is[protected].
Till evening I haven't received my product then I realised it's scam with me.
So I complaint to Amazon.
Then Amazon assured my problem will be resolved by 31st of March 2020.
But no solution till 31st then I emailed to Amazon regarding this on 1st of April. Then I received a email from Amazon on 1st of as well 8000 rs has been credited to debit card ending with 78. This my master card.
On that email clearly mentioned. My amount will be reflected in my bank account within next 3-5 days.
But no amount received by 8th of April 2020. Then I contacted again asked them status about my amount.
In between I contacted several times to Amazon regarding this.
On 14th of April I contacted again to Amazon.
Then I receive same email from Amazon on 14th of April also. In between I contacted several times to Amazon. But on 11th in chat conversation with ms Divya she assured me my product will be delivered by 15th of may.
Then on 12th May I contacted Amazon vai call
Then 1 representative picked up my call name Sandeep.
He assured me & told I am able to see on my screen your. product will be delivered to me by 15th of may. So I asked him tracking number then he emailed to seller. & He assured me within 48 hours tracking number will be shared.
But I waited till 13th of may 2020. But no reply receive from Amazon
So I emailed again on 13th May.
Then I receive
1 more email from Amazon on 14th of may. By Mr karan. my product will be delivered by 15th of may. 2020.
But no product delivery yet.
So I complaint to consumer forum department through online
On my 1st complaint Amazon updated I don't know anything it's out of box from Amazon. My 1st complaint 2031070
So I logged 2nd complaint. 2035727
On that complaint Amazon mentioned 8000 refunded in my Amazon pay balance.
It's totally fake
8000 not it's refunded 1940&5820.
Because I added 8000 in my Amazon pay balance on 16th of March 2020.
After adding 8000 some unauthorised transaction from my Amazon pay balance. Amount is 1940 &5820.
That amount amount refunded not against my cooler.
In my several complaints.
Amazon updated different different things.
I am physically challenged
It's intentionally harras by Amazon.
Almost 7 months ago.
Please help me on this
Anurag Kumar

I had purchased one renewed Acer Gaming Monitor from Amazon India on 19th September 2020 but instead of that one Butterfly Gas Stove had been delivered to me. I made a complaint regarding it to Amazon India. After investigation, they scheduled a return pickup for the wrong product received by me but the pickup boy rejected the pickup saying he has no information regarding pickup of wrong product. I again made complaint regarding this to Amazon India but since then they are just rescheduling the return pickup of product and no one is coming to pickup the product nor my money is getting refunded. Since the receipt of product around 15 days have passed and everyday i m making complaint regarding it but no action is being taken by them so as a last resort i m filing a complaint here. I hope my issue will be solved ASAP as the product was taken on emi n if the money will not get refunded, i will hv to pay the emi to the credit card company.

I placed the order on 26 sep 2020. and after that every week the delivery is rescheduling and postponed . from the day i ordered till today 08 Oct 2020 the status of this order is stuck as preparing for shipment dispatch.
No any update can see in the order tracking window. and it is stuck but 3 times the delivery date postponed.
Even today it shows preparing for shipment .
after enquiring customer care staff, they even don't know the reason and can not give exact delivery date.
today 08 Oct2 020 somebody called from amazon and asked me to cancel the order.. But i ordered this stuff because I want it. and why i should cancel it?
I just want to get the stuff faster. please do the needful