Amazon India Complaints & Reviews

I was ordered a book name mathematical analysis by s.c.malik and savita arora, worth Rs. 450, dated 19th of october 2020.After delivery of the book, due to some problems in the book, I returned it to the Amazon. Return was accepted at 22th of october 2020.and they also issued my refund to my account, which I get to know by an email, which was send to me by Amazon india. The problem now is sir that the refunded amount is not showing in my account till now. (30th of october 2020 at 8:26 am). Please take some necessary and immediate action my this serious issue. After the problem gets solved. I will be thankful to you. The time limit which was given to me has passed on 29th of october 2020 at 12:00am

Ordered a carrom board on 14th October 2020 and received the same on 17th October 2020. The carrom board and the packaging both were damaged (plz refer attached images with date stamp). Placed a return request on the same day and it's been 13 days now that the product is not picked up as yet. Followed up thrice with the customer care and they only assured false assurances. No empathy and ownership. This is how they treat their prime members.

My Account number is [protected]
My name deewan Singh
Father name - sardar singh

Refund Reference #[protected]

Hello Sir

802₹ amount is refund by Amazon in my account but bank not initiating my amount in account...
Please Solve my problem...
Thank u very much

Hello,

This is to confirm that refund for amount 802.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund Reference #[protected]

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

Dear sir,
I am trying to create my amazon upi id last 120 days but i am unable to create my upi id till now.
No any Executive are properly communicate me to resolved my problem.
many times i call on customer care number but all time different different executive told me different different problem.
What will i do kindly help me.
at the time creating Amazon PAY UPI ID there comes issue which screen shot i have attached here.

I returned my order nd its almost a month now i did not get my money back

This is the third time my account has beed debited with random money and that too without any prior warning.
The first time it was a single digit amount so I didn't pay any attention. The second and third time now it has deducted around 1000 INR.
This is a humble request to Amazon india. Please return the amount and stop deducting without any prior notice. Somebody maybe in need of it.

Remote is not working . Getting hot on inserting batteries.

My order ID is[protected]
Return ID is DgGfnBqzRRMA
Amount have to be returned is 640 amount I got - nil, here the problem is amazon showing refund is issued successfully but it has not reflected in my bank account...whether I will get my money back or not is the question here. I attached my bank statement and order details here.

Hello sir
I am anu. Amazon has initiated my refund of rs.391 on 10/10/2020. My refund reference number is[protected] But till now i didn't get my refund amount. Kindly do the needful at the earliest.

I had recently ordered an LG 32-inch HD Smart LED TV sold by Cloudtail India. It has been 10 days since I ordered. And the order reached my nearest Amazon hub on Saturday 24th, 2020. Since then the delivery guy called me and said he doesn't have a vehicle to travel 10 Kms and deliver the product. He then himself delayed scheduling and then later without informing me returned the product to the seller. I spent lot of time to follow up but the delivery guy blocked my number.

I have order two piece of wall lights but amazon deilvered me only one and now they are not returning it. They are telling that they have delivered only two but I have received only one.

I have purchased Samsung Galaxy M51 mobile from Amazon online with an option to return the product with in 7 days. I have placed return request on 7th day of product purchase ( 10/26/2020) due to quality and performance issues in Amazon website and got a auto response saying that Amazon team will investigate on the issue. However, I haven't received any response from customer service team, so I have called the customer care team, but to my surprise they mentioned that they have not received any request for return and didn't accept the return request. The cost of the mobile is 25000/- and I bought it on credit card. As a common man 25, 000 is a huge amount to spend on a product with performance issues. Amazon team is asking me to reach out to Samsung saying the request for return has not placed within the time, which is not true. Amazon is cheating customers by selling performance issue products and not responding to customer approximately. I would want my amount refunded by taking this product back.

I ordered a product named "OneOdio Adapter-Free Closed Back Over-Ear DJ
Stereo Monitor Headphones " on October 23 and the package got delivered to me by 24 October but just to my surprise when i opened received the package, the amazon box was intact but the inner oneodio box was torn and there wasn't the headphones rather there was consequent amount of thermocol and manuals. Before raising a complaint here i even talked with amazon customer care service but my complaints were on deaf ears. I waster my Rupees 1989. I really recommend you not to trust amazon.in actually amazon.com has way better service and customer support. Amazon india just pretends to be so called world's most customer centric company.

Order #[protected]
I have ordered this item, I did not get any call but suddenly I got notified that a refund is initiated and the order is cancelled. After waiting for such a long time this notification is very disappointing. I get to know from customer care that the Item might have been damaged in transit, how is that possible if the package is not opened and after so long of the actual delivery date.
I think the delivery partner somehow miscommunicated with me as well as the company. please resolve.

Amazon Rs.560/- refund initiated on 03.10.2020 and this is their refund address no. 75503720278042664117771, but till date refund not credited in Indian Bank Account. So, kindly check and resolve my problem.
Name Bharat Bhushan
I had ordered a HUL Pureit Germkill kit for claassic 23 L water purifier - 1500L of Rs.560/- order no.[protected] on 30.09.2020. But I returned the product to Amazon India and refund is not credited in my bank account.

I ordered a hindi GK book (samajik samasyayen) on 22 October 2020.
The order number was[protected].
I completed online payment by my debit card worth of 309 book amount + 40 delivery charge = 349 total rupees.
On 25 October 2020 delivery boy made me phone call to deliver the product but because of some reason I could not receive his call after some time I made a call back to deliver boy. He received my call and reply me that he will give me delivery till evening.i waited but he didn't even then on 25 October 2020 product status is showing "DELIVERED" so I made a call to Amazon India customer care and told my problem (customer care) he assured me that delivery will be provided till next day 26 October 2020 evening time otherwise they will refund my payment.
once again I waited but they did not do even one of both things so I made a call to customer care once again on 27 October 2020 and she said to me that now book is not available in stock so I will return your 349 rupees payment till 4 to 6 working days and now payment refund notification will show in your account that (customer care) she has initiated my refund request. I said ok but there is no refund notification in my account till 28 October 2020 evening.

Order date - 22/10/2020
Order number[protected]
Tracking ID[protected]
Incident date - 25/10/2020
E-mail id - [protected]@gmail.com

I had ordered dinner set of prepaid order of 7 quantity from Amazon and now the company is saying that they have sent me all the quantity and they can't do anything else

Dear Sir/Madam,

I am writing this letter with great disappointment from the service provided by Amazon both from the customer support team and the Delivery support team.
I have placed an order for One plus 7t(Glacier Blue 8GB RAM/256GB ROM) on 21st of this month and the promised delivery date was on or before 26th October. However I haven't received the product yet and neither did I receive any call from the delivery agent.
I tried contacting the delivery agent continuously from around 10am until 5pm which was either disconnected or not responded and post 5pm it would just be switched off.
When tried contacting the Customer support, I get the same reply that it would be delivered by End of the day and at times I was asked to waite till 9pm.I don't understand why should I waite till 9pm when I have provided the commercial address and as per amazon T&C, the timings for delivery to the commercial address is from 10am to 7pm.
I have been trying to contact the delivery agent but all in vain. Neither the customer support team could escalate the issue properly to resolve my issue at the earliest instead they just ask me to waite without any assurance of the product being delivered to me on time and to my surprise I was even suggested to cancel my order.
I don't get the point why should I cancel the order because of amazon's worst service.
I really have zero trust that my product will be delivered even in the coming days with this kind of service at your end.
I request you to kindly look into the issue on priority.

Awaiting your reply.

Thanks & Regards,
Vishalini

I ordered for 2L Comfort after wash and 2 EXO round bars under delivery charges of Rs 30. These items are said to be delivered on23.10.20 @ 10.42 AM BUT so far I have not received. The Only items delivered on 23rd were the 2L Surf Excel liquid at 9.33 AM and 3 Roses Tea Dust later that day. Please trace and deliver the non delivered items.

I have received damaged product and not that watch which i have ordered