Amazon India Complaints & Reviews

Hello, it has been more than 7 days now that I have initiated a return and refund for a product purchased from amazon. Even though courier agent picked up the product I have no update on the refund, more over the return tracking is not updated. What a bad service is this, when am I going to get the refund

I am extremeley disheartened with experience of buying and cancelling of lg 43 inches tv in amazon. I purcased tv vide order #[protected] on sept 16th 2020 under exchange policy. Amazon has changed exchange policy before the delivery on aug 23rd and subsequently the order was cancelled on sept 23rd 2020. As per amazon policy the refund of my money would be done on or before sept 29th 2020 however i have not recieved my money and amazon team is giving excuse of delaying another 7 -10 days. I have all the proofs of refund date comittment from amazon. My credit card is due in oct 1st week and i will be charged in my credit card. Amazon has really failed to live to the expectations. I need refund of my money with transaction reference number

I ordered 4 products from amazon for 3500. But it has been deducted twice from my account.. I asked customer care and they told they have not received any payment from their side. So they asked me to contact the bank for refund.. Also i have cancelled my order. So kindly refund mu amount.
I have enclosed the chat with amazon customer service.

My account got debited with rs.999.23 without any prior warning.
This was debited by "vsi/amazonprim/[protected]/[protected]"

Brought M21 Samsung galaxy whose touch paid was not working, I called customer care and explained the exact problem they send delivery boy to pick up phone whose touch paid was not working but, delivery boy did’t picked up that phone bcz amazon customer care did’t explain the same and it repeated 3 times(3 time delivery boy came and didn’t picked up my phone).since, 15 days I m suffering from this issue and I called 20 times for same concern . I got mental haresment from amazon yet my issue is not resolve.

I purchased, apacs badminton combo (1 vanguard 11 red unstrung racket +1 prokick badminton kitbag navy/red for a sum of rs 2999/- (Rupees two thousand nine hundred ninety nine only). The same was delivred by the amazon /delivery boy on 20 sep 2020. But the packing was damaged and i open the packet than & there and told the delivery boy that the prokick badminton kitbag was not received as i ordered and he told me, sir i delivered it to you now it can not be pickup/return by me. You have to return it through your amazon app and then the new pickup boy will pick it up. I did the same. Next day pickup boy come and collect my item and i told him about the issue and he return it to me saying that the product and kit bag is totally different and could not collect it without an confirmation mail from amazon customer care. And for confirmation mail you have to talk to customer care after that they will forward us confirmation mail and then we will pickup the same. I did the same and customer care registered my complaint and next day i received pickup message with agent mobile number but no one come to collect my item after one day the cancellation message pop up then i again talk to customer care and they apologize for the same and arrange a new pickup but again this was cancelled automatically and this repeated process going on till date. When i call the agent whose number was given to me by message for pickup he says i am not coming that side another boy will go there and pickup you item. And this process is repeating till date.

999 rs. Has been detected from my account on 28th sep 2020 and it's amazon stan.

Order #[protected]
As per the instruction shared by amazon, my order should have been delivered between 8 to 5 pm.
But i received it by 7:30 pm. I called amazon customer care and complained about the delay happened on my delivery.
But adi from amazon customer care is not really caring the about delay he is just saying it will be delivered before 9 pm or you can reschedule it tomorrow.
But he is not ready to accept the issue for the delay and my full day wasted for waiting for delivery from amazon order.
Please provide me the proper explanation for the delay and now amazon customer care blocked my number to contact the amazon customer service and call is getting disconnected after the ivr.
Very very worst customer service.
Customer service is very very very rude enough to kill a customer.
I have attached the proof.
Else please declare your customer care will be like this. Then everyone will go for any other mode of purchase.

Dear sir,
I have purchased zebronics 18.5 inch monitor with vga port (Black) from amazon, order no[protected], order date 25 july and received on 30 july, and pay cash on delivery.
The monitor has showing a long line on middle of a screen and not clearing any way. Please solve the problem. It is not looking nicely.
Regards
Sumit kumar gupta
Mob - [protected]
Sahibganj, jharkhand
Pin - 816109

My tracking id is[protected]. My order was supposed to be delivered on
10/09/2020 but the delivery person named manas has neither delivered the
Order to me or nor in my home. At first the delivery person has contacted
Me and asked about the address i guided him and told him that i am not in
My home but he can deliver the order in my home to my family member. Then
The delivery person told me that he was at my doorstep so only then i
Gave him the otp. The order was marked delivered by delivery
Executive. When i reached my house i confirmed from my family members about
The delivery but i got to know that no order was delivered. Soon afterwards
I called the delivery person to inquire about my delivery order. He
Carelessly told me that he has given my delivery order to any friend of
Mine. Inspite of the fact that i clearly commanded him to deliver at my home
To my family members. I questioned him about how carelessly he can deliver
My order to any stranger who claimed to be my friend. I informed him that
That i have not sent any friend of mine and i have always told him to
Deliver at my house. Realizing his mistake the delivery person disconnected
The call and rejected it when i called him again. After facing all that
Harassment i contacted the customer support they told me to wait till
12/09/2020. And even after that i didn't received my order. On 13 i
Contacted the amazon customer support they told me that the investigation
Team will investigate my order issues. They also told me in that process i
Will receive a call from the investigation team for investigation. But i
Received no call from any investigation team. On 15 th september the
Supposed delivery person named manas came to my house. And he also
Confessed and confirmed that he has not delivered my order to me or in my
Home. He realized his mistake of delivery it to any other stranger. Then
Today on 19/09/2020 i again contacted your amazon customer support they
Told me that investigation team has investigated this matter. And according
To amazons investigation team my order was delivered to customer and i
Would not receive any refund or replacement. I want to question your
Investigation team about what kind of investigation they have done because
I am the customer and i didn't received any call, mail, nothing. Tell me
What kind of investigation is this? In which you don't contact the customer
Regarding the issue neither they inquired in my location nor in my
Building. Just because of your delivery executive mistakes i am suffering.
I would like to advise amazon don't fool the customer and indulge in fraud
And cheating. I demand my refund or replacement because i am the customer
And i have not received my order. I will not suffer because your delivery
Executive made a mistake and delivered my order to any random stranger. Not
Following my instructions of delivering at home. It is not in the hands of
Amazon investigation team to do whatever they feel like doing and say false
Things about my order is delivered to me. I am the customer i have not
Received my order. I demand my refund or replacement and i don't believe
Your investigation team decision. Today amazon lost a loyal customer owing
To its fraud and cheating actions.

The date of delivery was september 27.

The payment was made online, before delivery. I expected 2 units of a wired keyboard, but only one was delivered.

I have notified amazon about this issue through their website's order feedback page. There has been no response from amazon, their order page for my account shows that both were delivered.

I ordered for glutone1000 & escor z tablet, but they sent me glutax 1000 & ceeton-z tablet. Neither the brand name nor the image provided in description is matching, how can they fool customers like this. Feeling cheated. I want my amount i.e. 2238 rs back.

Not got refund for one kurta

I have ordered a donation box food for 20 persons in amazon.in total quantity 5 boxes amounting to rs.1000/- in the month of may but same not yet received by me which was expected to delivered by 14th may 2020

I ordered a product named Goodyear Car Tyre inflator (blue), Order date is 19 july 2020 order no .is[protected] and the order cost is Rs 1545.Payment done by my debit card.After completed these two months this product didint reached at my end.Now it shows On the Way.While ordering you assured that it will reach within 15 days .Now 72 days are left.Either you should give the product or return the price of the product.Pls give the immeadite response unless I will go to consumer forum.
contact no [protected]
email.- [protected]@gmail.com

I got a msg without otp Rs.999 deducted on 25.09.2020 at 22:36:24 but i have not used that, dont know how that ppl have got my details is hdfc security that low that my card details are known by some other people. Below you can see actual message:
ALERT:Rs.999.00 spent via CREDIT Card xx6583 at AMAZON1258399 on[protected]:22:36:24 without PIN/OTP.Not you?Call [protected].

I had been purchased a iphone 11 from amazon india on 11.09.20. The order no[protected].
They had been gave without imei no invoice on 12.09.20 with said product and a soft copy at my amazon account. Which was i told them on 12.09.20 and request them to provide proper (With imei no/serial no.) invoice. But till date they ware not give the said invoice. I had been several time call them for said invoice, but they every time ask 2-3 days to solve the problem but they do not.
If they not give proper invoice, i can't get warranty facility.
So, they should provide proper invoice or return the said item.

Dear support team,
I ordered the realme buds 2 from amazon via seller appario retail private limited for ₹599 on 21 september 2020.

Order no :[protected]

I received the product as an empty box with 2 cells and the manual on 25 september 2020.

Fortunately i have recorded the unboxing.

On same day i request and contacted both seller and amazon team to help to get the refund.

Seller name: appario retail private limited
An executive from customer service told me to send the images of box via email and will send some person for investigation and you will surely get you refund. Mean while i was also requesting and taking help from amazon team. But no investigation person came to my place. I am not getting confidence on the investigation, whether it will do anything or not.

Also i have heard that nothing fruitful come after investigation and you have to file a legal complaint against them.

Just for your update, i do the lots of shopping with amazon since 2018. Some time they send me wrong product but they refund the money too.

Only this time they send me empty box any now they are not refunding the money not the product which i paid. And also they are saying there is lots return request made from my account so kindly manage it.

So its humble request to support team please help me to get the money from them. I am attaching the box and parcel images along with the proper video clip. I am begging you to support in this and take strike action on it. Please contact me if you need any more information on my no : [protected]/[protected]. I really appreciate if some one can help me in this to get support. Thanks and with regards, rony.

Edit: the video is not uploading here so if the team wants the video clip, i can send it via email which they tell.
By the way i am attaching the maximum possible screenshots of the video here.

I have a prime account on amazon with account id as '[protected]@gmail.com'. I created one more account on amazon which is a non-prime account and provided the same mobile i was using for the previous one. But now i am not able to login to my original account and getting the error 'mobile no. Associated with another account'. I have raised the issue with amazon customer care, talked to them over phone, tried to resolve the issue over twitter but i am not getting any solution from their end. I am a regular customer of amazon and don't expect such glitches on their part. Kindly get my issue resolved asap as i am not able to use the prime membership perks.

I m unable to get my refund back as i purchased a samsung tab of cost 14999 in 28 july. And 3 august amazon send that your refund has been provided, which i unable to get till now as i attached the refund reference number provided to amazon here.
Refund reference number, :[protected]