Amazon India Complaints & Reviews

Dear Sir/Madam,
I am to state that I have ordered a chair from Amazon.in on dt.14.08.2020 amounting to Rs.3, 490/- and the expected delivery date was shown on dt.25.08.2020. The order was prepaid. But unfortunately, our area comes under the containment zone and hence we had to leave the place immediately. As such we were not available to receive the product which was ordered. Subsequently, I cancelled the order immediately on dt.15.08.2020. But the delivery person had called me to receive the order on dt.26.08.2020 and I replied to him about the situation and non-availability to receive the product and advised him to return the product and he agreed on the same.

After all the procedure I got my partial refund of Rs.2, 140/- instead of Rs.3, 490/- which is Rs.1, 350/- less than the paid amount. Though I contacted the customer care amazon.in and shared the whole matter. Then I got a reply from the representative that the amount deducted is charged by the seller who is a third party seller and amazon has no relation with the seller so they can't help to the matter and replied that the amount deducted is charged as the shipping cost of the product sent.

I was surprised by the reply from amazon care that without receiving a product that for an unavoidable reason they deduct my paid money. And also when the order was placed there was no information shared about the deduction of shipping cost if the product isn't delivered.

In connection to the above for this pandemic situation Rs.1, 350/- is a big amount for me but amazon.in does not care the situation of the customer. In my view it's a clear cut cheating case. I hope through your valuable portal I will definitely get my money back.

Thanks & Regards,
Rajsekhar Patnaik

I had purchased sbi fastag on 17/08/2020 order no[protected].
This is a fake item and not getting activated on various calls to customer care number. Return expired on 31/08/2020 and your customer care gives reply that nothing can be done on the issue. Earlier also same thing happened but it was replaced.
On various call with your customer care with miss angada, rahul and two other executives there is no response.

Is amazon selling fake items which are just a copy of real items. Please refund the amount and blacklist such sellers and remove such items from your application.

M no-[protected].
Vikas kumar mishra

On 11-sep-2020 i ordered a printer along with 1 year extended plan and paid the amount. Within no time i received an email stating that my order is cancelled (Just the printer) with no info. As to why it was cancelled. I had to cancel the 1 year extended plan myself. When i called and spoke with ms. Ranitha she was not only rude in her attitude but also said that she cannot provide me info. As to why the order was cancelled and also said that going forward none of my issues would be resolved, as i sent an email to the ceo mr. Jeff and to the senior management of amazon, india, in this regard as soon as i received the sms stating that the item was cancelled with proper info. Also, when i told her that i would escalate her attitude and behavior she was so rude that she said that i can escalate to anyone, even to the ceo and said that no action can be initiated or taken against her as she said that she is from the escalation team herself. This shows that she is being encouraged by the senior management themselves to talk in this way as if she owns amazon, india. I feel so depressed and harassed by the entire team of amazon, india that i sent an email to all the senior management including the ceo stating that i will publish this entire episode on fb and other media and also, will send a note to the police department that because of ms. Ranitha and the senior management's attitude towards me (I have paid rs. 14, 000 +) for the printer which i feel will not be refunded the way ms. Ranitha spoke to me, said in the email that i may commit suicide which i feel would make both ms. Ranitha and the entire senior management of amazon, india happy.

My order #[protected] with Tracking ID:[protected] was scheduled for delivered on 11th Sep. I got sms that the product is out for delivery. I tried to call the telephone number mentioned in sms, but always the last message was that the number is switched off. I got a call in the evening and I was unable to pick up the call as I was in church. later, I got an email that the product is returned. I called the number again and again, and it said always "switched off". Now I could connect to the number and the guy gave me the mb no [protected] of manager. He responded very badly and told me that he will call me back later when he is free. Now he called me and lied that they had called me several of times yesterday from morning itself where I was waiting for their call and no call came to my mobile except in the evening. He said that the product is returned as repeated calls from the morning onwards was not responded by me. It is a big lie, they did not call me till the evening, and as I was always trying to call them, it said that their number is switched off. As I told him that i will complain, he did not even care for that as if Amazon is nth but a burden for him. Very bad and irresponsible delivery agent.

Amazon is providing all the small products in my area but it is not delivering big electronics like this oneplus tv to me.

I have ordered a boat soundbar worth 8999/- and extended warranty for 1 year worth 499/- yesterday on Amazon online platform using my cousin's MasterCard because of Amazon has foreign account payment mode. But after the order i have received a mail from Amazon payment delayed for 20 minutes. I waited and checked the application it says item shipped. Again i got a mail from Amazon - shipment suspended because o[censored]sual payment activity.
They locked my Amazon account and need to send them some details to unlock so they'll contact me within 24 hours. I sent details. Today new mail from Amazon they need more details. I sent again the required details. I don't want their product i have no time to waste. I want money back.

I ordered for a tws bluetooth earbuds,

Order details

Customer name Ankit Raj,

Item
truke Fit 2 in-Ear True Wireless Bluetooth Headphones (TWS) with Mic (Black),

Ordered on 28 August 2020

Price 999+70(delivery charge)= 1069₹

Seller headphones store,

Order id[protected],

Delivered on 6 September 2020

Problem

I received a different product which I found not what I ordered in front of delivery guy, when I refused to accept it, he said " I can't do anything in this matter sir as package was not tampered ( clearly your seller headphones store is a fake seller ), you have to recieve it first then return the product".
So I raised the matter and return was scheduled for same day, but first two days no one from Amazon came to pickup the product.

after three days ( on 8th September). their pickup boy came and then refused to accept return, saying reason is not specified in their database.

so I called Amazon executive and he made a new pickup schedule for 9th September assuring me That It will be picked up by the end of day, but again no one came for pickup.

And same promises are being made again. I call their customers services they make promise that it will be picked up today and nothing happens,

In nutshell they delivered different product and making excuses to not take it back.

If this continues I'm suing them for delivering different product, imposing it on me and then wasting my time every day and giving me mental tension.

I had usually buy your product but recently it was unsatisfactory

My axis debit account it debited with inr 2, 18, 298/- by a fraudulent and i never got an otp or sms notification from the back. The account was debited on 7th sep 2020 at 5:33am, it was debited by ecom pur/amazon seller services/560005 please have my hard earned money back as this was not initiated by me. I reported this back within 0-3 working days, and filled police fir too. I am so much worried as all my hard earned money is now gone. Attaching fir and bank statement. Please resolve asap, i feel no trust in axis bank now and it will definitely affect banks relationship with my employer.

On 26th august 2020 i have ordered sky line 5 in 1 inflatable 3-seater queen size sofa cum bed with pump (74x60x25 inches, black) and on 08th september 2020 i received a message that my item is out for delivery but they did not deliver my item that day and it shows delivered. So i raised complain and they got me delivered on 09th september i received the package. However the package was very small comparing to my ordered item. So i just made a hole to peep inside and to my surprise it was set of face mask.. I raised complaint to amazon and they kept on transferring my call to 6 or 7 departments for 48 minutes and lastly they said they will investigate and resolve but till now no sign of investigation. Is really amazon practicing fraud after lock down?? Their reputation comes down to looting customers? Kindly help me resolve my issue and refund me.

I have purchased a mosquito racket bat from amazon (Order #[protected] on 21/8/2020 and they deliver it on 3/9/2020. Please find the attached pics of the item, which contain a make in india logo and the product mentioned as made by prc. I talk with amazon customer care and they are telling the the product is from china but the service providing by a indian company thats why it happened.

As i know, make in india logo can use for indian product only, hope that you will take necessary action against the seller who used the make in india logo for a china product.

I had purchased one washing machine some months back the water inflow is coming slow and take some more time and some times off the machine automatically hence
My family members to swit on again. Pl attend the waching machine at the earliest - regards jayapal sbi retired officer mob [protected]

Two days before one of your agent pick return item but till now there is no information about return agent name was mohammed his pin-3849 i want to know status of my refund

I sent 3000 rs. Money via amazon pay upi on 31 august to another bank account. The amount got deducted from my pnb bank account but never received by bob bank account. It is still showing pending. Tried contacting bank, they are saying they can't do anything about it. Please help me.

I bought boat headphoe on amazon dated 16- jan -2020, befor completing 1 year warranty one side of headphone not working, please repair it or replace it
As soon as.

I ordered a mobile in amazon but the phone was not working properly so I sent it back and asked for refund.
They said the money will be refunded within 9th September 2020.
And I got reference id but still. Now I didn't get any refund
So I want to know my refund status

I had purchased the product from amazon, but after that when i looked to cancel the order, the option was not available. My order number is [protected]. When I contacted the customer service of amazon, they asked me to file a cancelation complaint in Ecom Express, as you are their courier partner for this product. I have been trying to cancel it for a week. Just do the needful. Please cancel it as soon as possible.

Hi, i am sneha.
I ordered blackberry evolve mobile phone in aug 21st 2020.
In inr 17999.

My ordered delivered date was 31st aug 2020 but it was delivered 2nd sep 2020.

When i opened parsel then i found that mobile box was allready opned and old.
Then i opened mobile box and i find there is no mobile phone in that box. Then i called customer care and explain everthing, they told me to wait for 5days. After 3 day i called again then the customer care agent told me they delivered correct box, but when i recived the product box it was opened and their was no mobile phone in the box and that was empty only. I called to the company they are blaming me only, so i wants to file grievance against this issue and i needs the product which i have ordered from amazon.

Order id:[protected]
Date of order: 21/8/2020
Amount: rs17999
Product: blackberry mobile phone,
Delivered date: 2/9/2020,
E-mail: [protected]@gmail.com

Respected sir,
my order no :[protected], one plus buds placed on 31st august 2020 .
estimated delivery date was 9th september 2020.
on 7th september i received a notification that the order is out of delivery and received a number [protected]. I called the number and had a conversation which is given below :

Called the delivery boy at 10:00am, delivery boy picks the call.
nimit: hello sir, where are you, you have my delivery
delivery boy: by which name the order is and where i have to deliver it?
nimit: delivery is in the name of nimit jain, (further said), have you seen the state bank of india in manpur
delivery boy : yes, that is in front of the electricity office .
nimit : yes, exactly, when you reach just give me a call. By the way, what time will you reach ?
delivery boy : sir it will take one and one and half hours . but the area doesn't come into my delivery point but it has come to me by mistake, but will deliver it
nimit : ok, make it fast please.

the call got disconnected.

Again at 12'o' clock
called the delivery boy.

Nimit : sir, where are you, when will you reach?
delivery boy : it will be delayed, will reach by 2pm
nimit : ok sir, make it soon

the call got disconnected.

Again at 3 pm
called the delivery boy.

Nimit : sir, where are you, when will you reach?
delivery boy : it will be delayed, will reach by evening
nimit : ok sir, make it soon

Again at 5 pm
called the delivery boy.

Nimit : sir, where are you, when will you reach?
delivery boy : it will be delayed, will reach
nimit : ok sir, but my shop get closes at 7, when will you come
delivery boy : while returning to office, i will delivery it
nimit : ok sir

Again at 6:30 pm
called the delivery boy.

Nimit : sir, where are you, when will you reach?
delivery boy : sir, the package is not with me.
nimit : why have you been saying since morning, product with you.
delivery boy : product will not be delivered .
and the calls get disconnected.

and after that day, i have called several times, to amazon, but you have so much of the worst service that you don't value your customer .

and your delivery team update the status that address was incorrect or incomplete, and from many of years i have been receiving the deliveries

now its 9th, i have not received the order.
What are you all doing?

First, the delivery wasted my day and your customer service just provided me with fake excuses .

i need a solution to this, i have been mentally harassed, for a small thing, which is a prepaid order.

kindly revert me with a proper solution .

thanking you
nimit jain
[protected]/[protected]

In reviewing my banking statement I have discovered a charge of $14.05 has been debited from my checking account since last October through this September. That is 12 months or a total of $168.60. Please investigate this charge. I have no idea what it is for. I am in a debt consolidation program with National Debt Relief since September 2019. Although Amazon was included in the program, I sent them a letter stating that they are to send all mail to to National Debt Relief, 11 Broadway, Suite 1600, New York, NY 10004. I am still in the program and as far as I know, they are still in negotiations with Amazon. I feel this charge is fraudulent. I am also sending this correspondence to National Debt Relief.